Allstate Protection Plans

I filed a claim to have my cracked *** watch repaired/replaced. *** stated they dont repair the watch, only replace it. I sent the old watch to ***. Got the new watch after squaretrade authorized the claim. Now they are dragging to pay the claim even tho they authorized it. They want genius bar work authorization form and paid receipt showing both the damage watch and replacement watch serial numbers. *** provided me a invoice which I sent to square trade. Squaretrade is stating it doesn't have the damage watch serial number on the receipt but only the replacement watch on the receipt. That I also need a work authorization form. All of these things can be verified thru *** with one phone call. Now they are making me get all kind of forms to send them. Its ridiculous. Definitely NOT worth the hassle for the money. Stick to *** care. Now, Squaretrade is telling me if the required documents is not received by a certain time they will cancel my coverage and refund my money. It goes to show you how garbage the company is. First it was documents needed, now its if u dont send documents by said date we will cancel your whole policy. Doesnt even make sense. What does my claim have to due with canceling my coverage? Theres better out there and square trade is definitely not it. I REPEAT, DO NOT INVEST OR WASTE YOUR MONEY IN THIS COMPANY.

Square trade seems easy to work with, until you have a claim to make. After a run around we were told to expect a refund for a cellphone we bought off ***. After sending them the phone they decided nothing was wrong with it. It was a glitch in the software that wasn't resolved. Now we have the phone back, which still doesn't work, and a warranty that won't be honored.
I highly recommend finding another place to get a warranty on your products.

Square Trade is reasonable to work with for damaged electronics. My last time I used the service it was hard to get the the person on the phone to understand that I needed to send the device in for evaluation and repair because I live 30 miles from the closest repair shop. The phone person finally got the message. It was very smooth from there. My device is back and working. I WILL continue to use SquareTrade as long as they keep up the good work.

It took 2 weeks and numerous phone conversations with several technicians, but at the end my television was replaced with a new one. Every one I spoke with was easy to understand, polite, hand knowledgeable.

excellent customer service, very knowledgable

Very easy to have the screen on my *** replaced.
Love the *** They made it so easy.

I purchased an extended warranty for my cell phone issued by Square Trade from Consumer Cellular phone service. The warranty was in effect on my *** for over four years. Consumer cellular collected the monthly fee and passed it on to Square Trade. On June 5th, 2019, I completed Square Trade's online form for filing a claim for my accidentally broken *** phone. At the end of the process, I was offered and I accepted a replacement phone to resolve the issue, but none was available. After 3 times of attempting to contact Square Trade via phone, I decided to continue with my vacation plans. Since I would need a cell phone for work purpose when I return to work, I ordered a new phone from Consumer Cellular. When I received and activated my new phone, the warranty with Square Trade was cancelled on June 17,2019. On June 24, 2019 I contacted Square Trade about my claim. I was told by Square Trade representative that the warranty would not be honored because at this moment my plan was cancelled. My position was that since I had filed the claim before the warranty plan was cancelled, Square Trade should honor the contract. Square Trade contacted Consumer Cellular during a three way call and Consumer Cellular held that same position that the warranty should be honored since the claim was filed with the warranty plan in effect. And the warranty plan is devise specific and therefore my purchasing a new phone and not purchasing a warranty plan has no bearing on my claim. After two conversations, Square Trade refused to honor the warranty contract. Therefore, I consider Square Trade an unethical scam since the consumer is not made aware of Square Trade unpublished policies.

I am left with zero confidence in this company and will never do business with them again. I had always had a good impression of Square Trade, but I've never had to deal with them until now. After filing a claim for a cellular issue, I was sent not one, not two, not three, but FOUR phones that have been not fully functional. I could have had it fixed at ***, but they wanted to charge because of a cracked screen, so I figured I'll just pay the same price to Square Trade and not have to wait for it to be repaired. Big mistake. The first replacement they sent seemed ok, but after 2 months the screen started acting up (top of the screen was flashing in striated lines at the bottom, and it just kept getting bigger) and then the phone function stopped working. At first they wanted me to file a new claim and pay the deductible again (as they only warrant their replacements for 30 days), but that wasn't going to happen and thankfully they waived it. But the phone they sent to replace their replacement came with the screen popped off. No big deal, I thought, maybe they just forgot to close it after repair. But when I took it out of the box it had a strong smell like battery acid. Sure enough, I peeked under the screen and the batter was bloated and squishy. The phone wouldn't power on either (don't know why I even tried). So, time to send a third replacement and when I open that one, it has a completely different phone brand from the one I was replacing! Called again and the rep stated "she'd never had anyone so unlucky." Mmhmm. Fourth phone came and it seemed okay at first. I had people asking "what" and saying they couldn't hear me, but not often so I wasn't sure if it was an issue with the device. Until tonight, as I was on the phone with SquareTrade about my wife's phone (story to come), and the rep kept saying "Hello? Are you there?" any time she asked me for a response. So this fourth phone now is also broken. What a shock. I haven't even called them back about that yet, as I was on the phone when I discovered this because I had also done a replacement last week on my wife's phone. Shock of shocks, the microphone is busted and all anyone on the other line hears is crackling, and the wifi is nonfunctional. The icon is just grayed out because it has some hardware issue. They want to send yet another phone and that's not going to cut it because they have not sent a fully functional phone in 5 claims. Spoke to a supervisor to see if they could either send a new phone so there would be no guarantee of problems (HAHAHA) or just take back their replacement and refund my deductible and I would take original phone elsewhere to have the screen repaired. Nope, they want the original phone back as that's what the "contract" stated, and they can't do anything useful to help me. I have to take the risk (read: guarantee) that they'll send me another useless phone. Supervisor had to disconnect and call me back to complete this, and said she would call in 5 minutes, but as of right now it's been well over a half hour and I've received no call. Do yourself a favor and stay far away from this company. You pay monthly and a steep deductible only to be sent a useless, broken, untested, refurbished piece of junk. Scam of the highest form.

I purchased my *** and Square Trade Cell Phone Protection Plan February 03,2019. On June 23, 2019 I submitted required documentation Square Trade requested, to get my *** cracked screen repaired. But Square Trade response was that their Cell Phone Protection Plan covers only the electrical damage one the phone, yet it's in writing that the Cell Phone Protection Plan offers repair for damaged screen .On Square Trade website a picture of a phone with a damage screen is displayed in addition to the list of damages the Cell Phone Protection Plan covers. Square Trade does not honor their Cell Phone Protection Plan for repairing *** phone. Square Trade business utilize deceptive ploys to ensnare consumers to purchase their product.

I purchased a 60” Samsung TV from Target on 1/06/2017. I also purchased a 2 year square trade extended warranty. On 6/11/2019 I tried to file a warranty claim because my tv stopped working, after numerous emails and phone calls with Squaretrade they denied my claim stating the warranty had expired on 1-6-2019. Claiming the 1st year of the 2 year extended warranty ran concurrently with with the manufacturers warranty and starts the on the date of purchase. However, it clearly states on their website that their extended warranty doesn’t begin until the manufacturers 1 year warranty expires. Since this is the case my warranty wouldn’t expire until 1/6/2020. I explained this to them and even sent them a screenshot of their own website to which they replied sorry for the confusion but their extended warranty doesn’t work like that. If that’s the case they have misleading and incorrect information on their website and their 2 year extended warranty is only good for 1 year since the TV had a 1 year manufacturers warranty.

I purchased a pair of Sony *** on 6/4/19 for $298.00. On 6/21/19 I purchased a 4-year Square Trade warranty ($300-$349 coverage) from *** After starting to fill out the information regarding the product purchased, I opted to chat with a rep from Square Trade online to verify everything was in order. They stated that my purchase would not be covered. I spoke with another rep, and pointed out that their website indicates that I have 30-days to purchase the warranty. Here is the link: ***. Another link for the Square Trade site:

No communication! SquareTrade promises 2-5 business days unless they need more time, but they don't have the decency to send a quick message saying "Hey, we need more time! Hang tight for a few more days!" Just 30 seconds of time taken to communicate with the customer would make the entire experience so much less stressful.
I had to chat with the customer reps every day to get info, because that was the only way. And within the span of 1 hour I was told 1) You repair will be done soon, 2) Your repair will be done today, and 3) Your computer cannot be repaired and we will be reimbursing you. But I had to push on each of these communications! If I hadn't asked, I wouldn't have been told anything until I got a check in the mail.

The sewing machine I bought from *** broke after 3 days of use. Square Trade agreed to send me my refund check in 10 business days. It has now been 3 weeks and I still don't have my refund that was promised.

Incredible Service. Refund was fast and easy.

I recently contacted ST about needing help with a claim. I explained my issue with my *** modem router I was having where I was not having any wifi working. I have did a hard reset on the device and made sure that the wifi was turned on by using the *** Genie app. I submitted my claim online but never got any status so I then chatted in and the chat rep. helped me submit my claim. When I submitted it online myself I chose to have it repaired locally. Now I get an email that says I need to ship ST my device and they would repair it in 2-5 business days. I work from home and I cannot be without internet that long. I want this issue resolved asap. I also tried to contact the business via phone and the hold times are crazy long and on the Revdex.com page the number says they are closed so I wasnt able to get anyone on the phone.

It took more than one phone call, but when it became clear that the manufacturer would not reimburse me under their warranty, SquareTrade did send me a reimbursement check.

January 5, 2019, I purchased a Vizio 65in TV. while but having first use of the optical aspect of TV feature its optical connection no longer held wiring cord.

I bought a phone from *** and purchased the swuare trade warranty from Square Trade *** I no longer have the phone and requested a cancellation of the warranty service last year over 8 months ago. I reached out to them multiple times and they are requesting information from me which I do not have. The cost is $7.99/month and I want the company to repay all the monthly fees along with cancelling the warranty.

I purchased a "protection plan" from Square Trade for my 65' Samsung Smart TV which is still in force. I notified them that the screen had lines and would not work properly. They sent out a technician to check. After the technician checked, Square Trade notified me that they were denying the claim because they say physical damage is not covered. However, my policy that they provided to me clearly says that physical damage is covered in Section D(i)(2) "Accidental damage from handling (ADH)". Square Trade has breached the contract and refuses to repair or replace the TV. They are guilty of deceptive and unfair business practices and I request that you investigate them as I'm sure that I'm not the only consumer that they have done this to. Thank you.

My TV just died on me. So, I breathed a sigh of relief in remembering I did my due diligence in keeping all my paperwork, even registering my TV online at *** I did everything right. And here’s the thing, this is not a sob story about some shady customer trying to cheat the system.
I grabbed the square trade paperwork and followed the instructions.
1. Go online, file the claim. DONE.
2. Follow up with a phone call. I did. I was told I had to call back during business hours to talk to a TV specialist. Ok… that makes sense, they want to verify its not user error. Got it.
3. I called back the next day… only this time I am not allowed to talk to a TV Specialist because my purchase receipt is not in the system. “Sure” I say, and I upload it as we speak on the phone. Oh no— the agent says… it takes 24 hours to “process” the receipt so we can see it in the system. Ok… I guess it stinks that the rep I talked to the day before didn’t mention this or that the online platform didn’t tell me to do that but… whatever, I’ll play along.
4. Next day…(today), the receipt is finally in the system. I got an automated email giving me a walkthrough of troubleshooting steps, and saying “if the problem persists, call us”. Now… here’s where things start to get weird. We’ve already established something is wrong. This is how I got this far. But, whatever, I call back trying to finally get a hold of the TV specialist and finalize my claim so we can move forward.
5. I call in. There is not option for “TV Specialist” so I need to go through the same options… Option 3 then 4. I am put through to someone who barely speaks English (English is NOT my first language, so this rarely bothers me… but the English was REALLY bad). Now, this person tells me that they can put me through to TV specialist. So now, I go on hold. For about 45 minutes. No one picks up… just hold music. So eventually I hang up.
5. I call again. Now I got with option 1 instead. I wait 20 minutes this time to get a person. Same thing… They promise to put me through to the TV Specialist. I explain what just happened… they promise its only a 5 MINUTE wait. I wait another 45 minutes. And still…. nothing.
6. So, I hang up.
7. Now I am calling back trying to get a hold of anyone. I finally get a hold of someone else and explain that I’ve already spent 2 hours on the phone. To make matters worse I checked my online account at *** and and my claim is not showing as CLOSED!!!!!
8. I ask this rep to please NOT put me on hold. But they promise me they will just put me on hold briefly to figure things out. I then spend 30 minutes on hold, and hang up.
9. I am now writing this email as I am on hold yet again.
Yes… my entire evening has been spent trying to figure this out… and there is ZERO hope for any resolution. So… WHAT AM I TO DO?
SquareTrade is a scam. Its impossible to file or follow up on a claim. They don't offer an actual ticketed process online.. they just drive people to customer service lines that are so saturated that its impossible to actually talk to a person.