Allstate Protection Plans Reviews (%countItem)
Allstate Protection Plans Rating
Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387
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excellent help with our tv sound. all problem was resolved. tech was very knowleable and patient with us older folks. thanks again for wonderful service.
I purchased a refurbished *** off of *** last year. The *** dealer also offered a Square Trade 2 year cell phone protection plan with no deductible that I purchased as well. I am really glad I purchased the Square Trade plan because the phone’s motherboard failed after 6 months and the dealer was no longer selling on ***. I utilized the cell phone protection plan by contacting Square Trade’s Customer Service. They were very responsive, and In my opinion, they did everything possible to get my phone serviced through the *** Genius Bar and even CPR.... but in the end Square Trade just replaced the phone because it could not be repaired. I would definitely recommend their cell phone coverage.
They are just after your money to survive. I will never buy their extended warranty. Talking to 6 *** and *** technician including a supervisor and they never want to send someone to take a look on my problem on my TV. First time I filed a claim in 4 years. *** TV was eager to send a technician after one attempt they did via remote management support but they were going to charge me a fee. So, why did I buy this extended warranty for?
I have been working on trying to get access to my account since April 2019. Customer service has been giving me the same steps an nothing has helped. I get the same response,"we are so sorry, I will have our Concern Unit fix the issue and be in contact with you in 24 hours". It has been 4 times already and no contact. If you look on *** a lot of dissatisfied customers.
No questions asked they resolved my claim very quickly!
WONDERFUL CUSTOMER SERVICE . THEY HANDLED MY WARRANTY & IT WAS NO HASSLE, ONLINE & THE ISSUE WAS RESOLVED. I HIGHLY RECOMMEND SQUARE TRADE FOR ALL YOUR ELECTRONICS. GREAT JOB ??????
I started contacting Square Trade Feb. 20th 2019 concerning issues we were having with our ***, the screen would scramble and pix-elate at times some worse than others and at times would shut down and restart on its own. In Feb. they made me go through troubleshooting and told me my software was out of date and I needed to update it manually. Which I did yet the problem continued so I called back Feb. 22, and they made me go through the troubleshooting again, to only tell me the problem was the backup power supply not the TV and I would have to disconnect it from TV. Which I did yet the problem continued so I called back Feb. 27, and they made me go through the troubleshooting again, to only tell me the problem was the cable box not the TV. So in March I have *** come out and go over everything, connections, dish, boxes, and configuration. Yet the problem still continued after they had gone. I then had *** replace the DVR cable box. Still having same issue. I call Square Trade again April 19th 2019 and they make me go through troubleshooting all over yet a fourth time and they inform me that I will have to disconnect everything from the TV and move it to a different location to prove it is the TV. So I switched the TV with the master bedroom TV and still same problem, so when I call them today June 8th 2019 guess what they want to go through troubleshooting again. I informed them I had had enough and asked to speak to a supervisor, I was put on hold and then the tech came back and said they will call you back when they get time. This is by far some of the worst customer service and product service I have dealt with in a long time. I tried to be understanding and do the steps but it has now become clear that all they are concerned with is blaming others and not paying on the policy they sold.
We greatly apologize for any difficulty with this claim process.Squaretrade's claim process does include some troubleshooting, the extensiveness of which depends on the product and the issue it is experiencing. Squaretrade warranties can only provide a finite amount in resolutions and issues resolved via troubleshooting do not negate from this limit of liability. This process also helps us determine the best resolution or which parts are needed.In this case we understand the consumer has followed extensive troubleshooting and the issue still exists. We greatly appreciate the consumer's patience throughout this process and this claim has since been approved for an in-home repair.
Great job fixing my DVD player and speedy shipping
Great service and very responsive.
I purchased a White *** Ice cream maker along with the extended warranty. One month before the warranty expired, the motor quit working. I was unable to get into my account due to the email address which was used to register the warranty was invalid. Customer service quickly helped me into the account and transferred it to an email address with other family warranties. It had been almost 3 years since I had purchased the item and could not find a receipt with all the needed information. *** did not keep receipt over 2 years, but Square Trade customer service guided me in how I could obtain needed information. Once the claim was processed, I was given 3 options for reimbursement. I chose the fast cash and had a check in hand within 3 days to allow me to buy a new motor just in time for summer ice cream making season.
Thanks Square Trade. I am VERY satisfied with the service I received.
Best place on earth to buy warantees
Thank you for quickly resolving an issue I had. Will do business with again in the future.
I purchased Bose headphones with a two year warranty and was hearing crackling sounds while listening, like there was a short in it. I checked my warranty and contacted square trade with the issue. They gave me two options: send them the headphones for repair or go locally to get it repaired and pay for the repair and they would reimburse me with possible deductibles. I asked for replacement headphones until my are fixed because I use my headphones and am currently using them in preparation for an upcoming interview. I told them the purpose of purchasing a warranty is, if something happens and I don't have the funds, it would be covered. They said those are the options I have. I chose the second one because I need the headphones, just to find out they have to make me an appointment to get the headphones serviced.
We apologize for any misunderstanding regarding our warranty. Squaretrade's warranty is in place to ensure the full functionality and usability of the covered product. In this case Squaretrade has approved this claim for repair and we have not denied providing service. Though this consumer was initially offered a mail-in repair, our specialists instead provided a local repair option in our best attempt to accommodate. Unfortunately Squaretrade does not provide temporary replacements for products we are servicing and we greatly apologize for any inconvenience.Since we have offered a repair resolution we would not have any alternatives available. If the consumer would like to proceed with a mail-in repair we would request they contact our support center at their earliest convenience.
We apologize for any dissatisfaction with our offered resolution. Squaretrade does not provide compensation for rental products, nor do we guarantee this service within our advertising or warranty contract. While we understand this does cause inconvenience to the consumer we have done our best to accommodate and provide a resolution best suiting those needs. Being that we have offered a repair resolution we are meeting our obligations beneath this contract.Per the terms and conditions of this consumer's warranty contract Squaretrade is not liable for lost time resulting from the failure of a product or delays in service. Due to this we would not be able to provide an alternative and we again apologize for any inconvenience.
Complaint: ***
I am rejecting this response because: its unacceptable to me. at this point I am just an unhappy customer who purchased a warranty from this company who didn't reasonably honor the warranty and not concerned with providing outstanding customer service, with no other options with local repairs and want to thank Revdex.com for following up on consumers concerns.
Sincerely
SquareTrade failed to resolve an issue with my plasma TV and then denied my legitimate claim. I was given conflicting information during my many contacts with SquareTrade; I was first told that my claim would be paid after verifying the issue and then the claim was denied after the issue was verified and remained unresolved. I was eventually yelled at and hung up on by the SquareTrade manager.
Furthermore, the brochures describing the coverage, which I still had were deceptive and inconsistent with the contract received after purchasing the warranty.
I'm out the cost of my $700 TV, which was covered by a Squaretrade contract + the cost of the warranty itself.
We apologize we were unable to service this product. Squaretrade TV warranties are in place to cover hardware and electrical failures due to normal usage, as we do not cover accidental or physical damage. This claim was initially approved for an in-home repair but when our technician inspected the item it was determined this TV screen had burn-in. Burn-in is specifically listed within our terms and conditions to not be covered and due to this we would be unable to honor this claim.
Squaretrade does have methods in place to address concerns with a claim which fails to fully service the product, though we must be directly contacted in order to assist. When the most recent claim was filed for this item our technician examined the burn-in to the item. This is why we were unable to approve this claim, as we must diagnose the product as a whole.When purchasing our warranty the consumer agrees to our terms and conditions and a copy can be provided at anytime upon request. Burn-in is listed as something not covered for beneath "What Is Not Covered", though we apologize if this was not properly communicated upon purchase.
Complaint: ***
I am rejecting this response because:
I'll make this point first, because it invalidates all of your arguments about screen burn.
There was absolutely zero burn-in at the time of the first claim, yet the same issue was not resolved as it should have been under the terms of the Squaretrade terms and conditions. What's your excuse for not fixing the initial problem at that point in time?
Squaretrade:"Squaretrade does have methods in place to address concerns with a claim which fails to fully service the product, though we must be directly contacted in order to assist. When the most recent claim was filed for this item our technician examined the burn-in to the item. This is why we were unable to approve this claim, as we must diagnose the product as a whole.
I contacted Squaretrade directly many times trying to resolve this issue. If you had honored your agreement, I would not have posted this complaint. When your rep could not answer the below question during my last contact, she became frustrated and yelled that my claim was denied and hung up.
Please indicate where in the customer agreement the consumer is told that one issue excludes repair of another. I heard this repeatedly from your reps after my claim was denied, contrary to what I was told in previous conversations with those same reps. Not one of your reps was able to indicate where this language resides in the customer agreement.
Squaretrade:"When purchasing our warranty the consumer agrees to our terms and conditions and a copy can be provided at anytime upon request. Burn-in is listed as something not covered for beneath "What Is Not Covered", though we apologize if this was not properly communicated upon purchase. "
I had a copy of my warranty and and your pre-sales brochure which conflict. Unfortunately the actual contract document is not provided until after the time of purchase. Squaretrade is deceptively marketing its product.
Again, burn in was not the issue. Your technician was unable to capture an image of screen burn without my assistance because it was not otherwise visible to him. Clearly immaterial levels of screen burn-in that did not impact the use of the TV were used as an excuse to not fix the real problem that Squaretrade failed to fix two times. Regardless, your terms do not indicate exclusion of a covered claim because of another issue. I'm sure that's why you, once again, failed in your response to indicate where such is stated in the warranty document.
There was absolutely zero burn-in at the time of the first claim, yet the same issue was not resolved as it should have been under the terms of the Squaretrade terms and conditions. What's your excuse for not fixing the initial problem at that point in time?
Sincerely
Square trade accepted my warranty claim on line, and on the phone, and informed me that I had different service options to choose from. I chose overnight repair, which meant I could overnight ship my phone to them, and they would repair or replace it and overnight ship it back to me. That would be a total of 2-3 days, at most. I paid my deductible, and I felt satisfied with their service.
Until
I received an email stating that they needed 2-3 more days to review my claim. It was my business phone that was broken, and I could not be without a phone for an entire week. They had assured me that I would have overnight repair service, and have my phone back in 2-3 days. They approved my claim. They took my money. I felt like I had been taken advantage of, and that they had bait and switched me.
I called them back and they had a totally different tone.I was transferred to another department that said I had to wait while they looked into my claim. Bi was angry. I asked why they did not disclose this to me prior to taking my money. I asked them why they approved my claim, then disapproved it.bi explained that my claim was time sensitive due to it being my business line. They did not care, and were short with me. I told them I was a long time *** customer, and that I had used them because I trusted ***. They didn't budge.
I asked for them to cancel the claim, an to refund my money, as well as the money I had spent on premiums. I also asked them to cancel my warranty plans.
They said they could not refund my premiums. That the payment was good until the end of the billing cycle(IMPORTANT POINT).
They said they would refund my deductible. As of this date, they have not.
They have lied to me over and over again.
After the angry phone call I called back again, and spoke with a customer service rep. I explained I was angry during my last call, due to being misled.
I asked him if there was anything I could do to continue my claim.
(IMPORTANT POINT)He said my account showed current and active until the end of the billing cycle. He said I could submit a new claim, and that I did not need to pay a deductible, since they already had my first deductible.
I filed my claim, and it was flagged. I had to call claims, they tried to say because there was a cancellation in progress, I could not file a claim. I told them when they took my money for the month, they were responsible to indemnify me. I have spent many many hours on the phone, I am beside myself with frustration and anger. I feel like I have been lied to, stolen from, cheated, defrauded, and more.
We greatly apologize for any difficulty experienced with this claim. Squaretrade does our best to make the claims process hassle-free, as well as to provide continuous and professional customer support throughout this process. We will be extensively reviewing this claim to see where there were any gaps in communication and to see how we can improve. One of our supervisors has also spoken with the consumer and determined a satisfactory resolution.
I purchased a *** in February. I was told about Square Trade's protection plan--that is covers any damage to the TV accidental or not. I agreed to purchase the protection plan especially because I wasn't planning on even opening the TV until months later and I knew that if something was wrong with the TV I would be outside my return limit at that time. So when I did actually open the box. We took the TV out and put the legs on--everything looked perfectly fine. Once I turned on the TV, it was evident that the screen was cracked. So I reached out to Square Trade. They referred me to the manufacturer. The manufacturer said they do not cover cracked screens. So I call Square Trade again, the tell me they do not cover cracked screens and told me they do not cover accidental damage--which this was not accidental damage by me. BUT the fact that I was told that and the pamphlet that I received regarding my Square Trade protection details that it covers cracked screen and accidental damage makes me angry that I was mislead and lied to if that is not true. If I knew that the protection plan didn't cover it even though my pamphlet says it and the associate said it, I would have opened the TV box when I got home! I'm highly upset that I am stuck with a 600 dollar purchase that I am never able to use and I was lied to and NO ONE from Square Trade will take the responsibility to make this right!
We apologize for any miscommunication regarding our TV warranties.Squaretrade TV warranties are in place to cover hardware and electrical failures due to normal usage, as we do not typically consider TVs to be a portable or mobile product. This may change in the near future but as of now this is standard across the board for our TV plans.We understand this was not how the plan was advertised and this is something we take great concern to address. One of our specialists reached out to the consumer and discussed the situation, as well as a potential solution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
Buyer beware spent 6 days with this company trying to get them to process a receipt that I got from Walmart. After 6 days they finally agreed she allow me to file a claim it took all of two seconds after all the hard work to get the claim process but it was only for a shipping label now I have to drive from my little town to a big city just to drop off a box that I have to pay for gas that I have to pay for and it's shipping label that I have to pay for. It is not worth the headache to go with this company.I had for all the claim with a different company and got my product back faster before they even would allow me to file a claim with this company.
I was trying to buy a kindle tablet for my daughter as a birthday gift but bought a kindle reader by mistake. So I had to return everything. Only this product I cannot get my money back after more than 1 month!
I contacted them again (6/3) and 3 more days passed but didn't get the refund yet. BTW, they promised to complete the process within 2 or 3 days at the beginning (4/30). Will avoid business with this company in future.
The customer service representative was very patient and helpful. She made a frustrating experience (the fact that my vacuum cleaner of only 14 months was not working) tolerable. Also, the check arrived in about 3 days, much quicker than I expected.
Cannot get the company to honor the warranty that was bought from a *** store in
We apologize for any dissatisfaction with this recent claim experience.This consumer's claim was approved for a mail-in repair on 6/4/19, after an initial delay with the warranty registration. We again apologize for any delays with this claim and we look forward to resolving the consumer's concerns.