Allstate Protection Plans

The customer service representative was very patient and helpful. She made a frustrating experience (the fact that my vacuum cleaner of only 14 months was not working) tolerable. Also, the check arrived in about 3 days, much quicker than I expected.

I was trying to buy a kindle tablet for my daughter as a birthday gift but bought a kindle reader by mistake. So I had to return everything. Only this product I cannot get my money back after more than 1 month!
I contacted them again (6/3) and 3 more days passed but didn't get the refund yet. BTW, they promised to complete the process within 2 or 3 days at the beginning (4/30). Will avoid business with this company in future.

Buyer beware spent 6 days with this company trying to get them to process a receipt that I got from Walmart. After 6 days they finally agreed she allow me to file a claim it took all of two seconds after all the hard work to get the claim process but it was only for a shipping label now I have to drive from my little town to a big city just to drop off a box that I have to pay for gas that I have to pay for and it's shipping label that I have to pay for. It is not worth the headache to go with this company.I had for all the claim with a different company and got my product back faster before they even would allow me to file a claim with this company.

outstanding customer service

I've never known a better costumer service, although my most recent experience, they sent a box that was just a little too small for my laptop. I am, however, very happy with how fast their repairs/replacements are. Over all, it was a very pleasurable experience.

was very helpful and I was gladly surprised the replacement phone came the next day. Thank you

Excellent and prompt response

They paid my claim when the manufacturer refused to honor their 1 year warranty, six months after purchase. Very easy to do business with. This was my 3rd claim with them in the last 10 years. They seem to get better every time I have to use them. I wouldn't buy anything online without their protection.

They are friendly, plus they do what they say. My phone fell in a toilet, so they gave me a whole different phone. Like it much better. Good company. I got my replacement within 4 days. Great

Had a claim for an unrepairable dehumidifier. The claim process was frustrating until I spoke directly with a SquareTrade representative. Once this direct contact was made, the claim was finalized quickly. I would purchase another SquareTrade warranty in the future now that I know how to navigate the claim process.

I thought it a completely easy process with simple instructions that even I could follow. Sending back the old phone was easy too, but the threat of the $750.00 charge if I screwed up was disconcerting to say the least. The one thing that caused me to go down from 5 to 4 stars was the expense of $139.00 for the new phone. When I bought the insurance, I didn't realize the expense of the new phone would be such, especially when I didn't have it but a few months. Was that the deductible?

Awful. I called told you exactly what happened. You wasted my time. Had me ship the item to you and THEN said it wasn’t covered.

One star is too many. Worst experience ever. They tried to deny my warranty had even started!!! I had to get *** involved, Then they would not fix a common problem found with the product. *** should not be working with them.

Don't waste your money on this rip off. They actually deserve no stars.
Purchased *** 2 along with a square trade warrantee at *** Product cracked and Square trade was notified and agreed to replace product within 5 days of claim. That was in April of 2019.
In May I contacted them and asked what was the problem. I was told that there was a problem at the warehouse and that it was resolved and I would be receiving my replacement in the next five days.
Today, June 9, I called and the previoust people had lied to me and now said that they had discontinued the *** and would not replace the item. They were willing to refund me the money spent on the *** or the price of the warantee ($20). Not both.

I filed a claim for a phone, you get two a year, and they said thier computer said I already got two. I didn't, only one, but they won't do anything about it. I told them thier computer is wrong, and they won't let me speak to a supervisor or resolve it in any mannor, just the computer has spoken so goodby, not going to honor the warranty. Very frustrating. What do you do when they just say, so sorry, computer has spoken so that's the end.

Bought the protection at *** for iWatch Series 3. An employee from *** told me what it covered I bought the coverage showed me on the website the section is says it was covered only to find out a year later I wasn't covered and the terms and conditions I was shown is only for general purposes only instead of solving my problem. SquareTrade rather refund all my money in full because it's cheaper then the repair they are ripping off the consumer because they don't care how their retailer sell their plans. I was told this plan covered just like AppleCare. So I bought it instead of walking across the street at Best Buy and buying it with AppleCare

SquareTrade recently replaced my computer hard drive which was covered under our insurance agreement. They worked with our computer provider to assure delivery to their facility and promptly returned the computer in renewed condition. The turn-around in their facility was less than 48 hours. I have no complaints.

Horrible!! Sent in my wireless headphones, as they have been giving me lots of problems for the last 4 to 6 months. Received an email that they said they were fine and were sending them back. They absolutely are NOT fine. I wouldn’t have taken the time to send them back if they were. Someone obviously did not do their job. I explained, in detail, what is happening with them as well. Very disappointed with this service!! I use these all the time and paid extra for a better quality pair, as well as, the insurance. Please beware before paying for their service!

This is the review I already left on *** with the company response to me in private!
BEWARE! [UPDATED]
I used to have a great image of this company! and bought it whenever I bought expensive consumer electronics, but recently I had an issue with a camera that it took very long to get in focus and it made some odd noises and when I called up SquareTrade I was told to send it in to a repair center but it came back without being repaired so I called up again and said that it didn't help and was told to send it in again, so I asked the rep if I am going to lose coverage because of this and they told me I shouldn't worry but after I got back my item in the same bad shape I decided to wait until it gets worse and then try again, but now when I check online it says no coverage is over and when I call up the company they say that they spent too much already on fixing the item!!! (Which was never fixed and I was told that this won't happen)

I loved the no hassle trade. It was very easy, call tell them what is wrong with your phone, they replace, comes in mail a few days later.