Allstate Protection Plans

Square Trade delivered as promised so glad I had purchased this insurance. The company worked with me and issue to my complete satisfaction

Great insurance company for expensive items! I’m always going to purchase a warranty on my items because SquareTrade trade provides amazing service! Thank you!

Well at first my claim was denied but after further investigation and several calls Square Trade honored their insurance. They referred me to a good repairer and I was reimbursed immediately.

Customer service was great, very helpful, ran through test on tv, he realized it wasn't working. Got a refund in the mail. He was very considerate.

Fast, easy and no hassle. Way better than I thought a warranty thru a box store would be!
Highly recommend!

This company is horrible. Sent me an e-card to replace a broken chair. When I went to redeem the card, someone had hacked it and used it already. This company did nothing to replace the card and told me "There is nothing we can do." They don't care if their company gets hacked and their e-cards are stolen. I will never ever buy another warranty replacement from this company again.

This is one of the WORST EXPERIENCES I have ever had with a warranty company. I purchased a 3 year warranty on my laptop including accidental damage from dropping, etc. I did drop the computer and the case cracked. I wanted to get it fixed locally but they would't cover that. So I put it in their shipping box and sent it to them. When it came back, my Operating System had been COMPLETELY reinstalled, therefore wiping the hard drive clean. Thankfully I had an online backup, however, their info says they will do everything they can to preserve your data. When an OS is installed it removes everything, programs, apps, settings, not just data that would be backed up. I called them and asked why in the world they would have to reinstall the OS for an external case repair and they said they ALWAYS do it to make sure the computer works properly!! Since it was a external issue all they would have had to do would be to turn on the computer to see it was working fine. Then, when I examined the computer they had done nothing but essentially snap the case back together. I know because the part of the case that covers the hinge had broken off, and it was still missing when I got it back. The hinge cover is part of the case, not separate, so obviously the did not replace the case even though the paperwork they included said the case had be REPLACED. I am preparing to contact our state Consumer Fraud Commission, and any other legal recourse I may have. It's not about the cost of the warranty. It's about the amount of time it is taking me to get my computer running again, and mainly their lies, misrepresentations, and fraud. Do NOT use this company.

On 5/14/19 I called in and spoke with an *** about claim *** I was told he was a manger. He refused to provide me with a corporate number when asked, stated he was told in his training that he can no provide me this info. I was then laugh at when I was unhappy with the service he was given me. I asked to speak to his boss or another manager and I was told they are to busy to talk to me and my issues was no important.

I sent in my Sony a7riii for repair after an accidental drop. It was my understanding based on what I read when purchasing the coverage and over the phone with customer service that the repair would take 2-5 days. I was also promised several times over a course of phone calls that experts would make sure the device was in perfect working order upon receiving it. It took over a month to receive the camera after being told it would be on the way several times only to be pushed back again and again. When I finally received the item I found that the control wheel was malfunctioning until it stopped working all together. The camera would reset when the battery was taken out. The EVF that was replaced is spotty like the finder was misted by water. They also said it'd come with paperwork explaining what repairs were done which it did not. I called in and express my frustrations and the fact I could not be without my camera at the time due to paid gigs and all they could offer was overnight shipping. After dropping the ball so many times I don't have the confidence that they are capable of repairing my item especially in a timely fashion.

Purchased a Square Trade warranty from *** for *** in December of 2015. The warranty went until the end of 2020. Used the TV as a monitor and it was on a stand behind my desk. Last week it started to blink and a white circle appeared in the lower left hand corner. After spending some time on the phone multiple times, they received some pictures from me. Then they sent an email saying the claim was denied because it was physical damage. When I explained how the unit was used and they could see that the TV was not damaged, they then said it was a "mechanical defect." I asked what they meant and they said that it was a mechanical defect and not covered. When I asked how they know this and asked for him to send some "evidence" that this is what the white circle means he said he would and then said couldn't find anything. Apparently this is the way that they avoid paying on claims because any electronic device that fails they will say that it was a "mechanical defect."

Purchased Warranties on items and everytime they are saying that the problem is not covered under their warranty. and deny claims.
In this matter they are saying that they never received receipts for items and are constantly giving me a runaround. these are 2 and 3 year warranties.

I called square trade sometime in march to purchase a protection plan for my *** Watch. They told me that if it got damaged it wouldn't be repaired, just replaced. Then it got damaged and they told me it would be replaced with Third Party Parts, then they told me that the receipt was invalid (when it was already verified) I kept sending new ones and they keep declining it. I finally went to the *** store and got a duplicate copy, and scanned it like they said and now they say "Hello ***
The receipt submitted is illegible. Kindly attach a clear copy of the receipt to this email.

Thanks,
***
SquareTrade Claims Review. "

They just keep on rejecting me and making this impossible.

I purchased a Television and warranty a little more then 4 years ago. Television broke warranty was for 5 years I sent all my information to them the refuse to fix/repair or replace. I emailed them receipt and warranty card.

Excellent experience. Easy to work with customer service. There was a problem with replacing my phone due to the model having been discontinued and the rep quickly took care of the issue and processed the replacement for the newer model phone. I was very pleased with the ease of processing a claim and getting my phone replaced.

Everything went great eventually. Thank you for being so nice.

Agent was very attentive and clearly was customer service orientated, took care to ensure my problem was resolved

Fast and accurate claim system. Very courteous and efficient customer service.
Thank you

I purchased a warranty for a refurbished *** controller. When the right joystick stopped working I emailed the necessary supporting documentation and mailed the controller in for repair. They emailed me back saying nothing was wrong with the controller and sent it back to me. I plugged it in and sure enough the right joystick was still broken. I then got approval to send the controller back into SquareTrade. I included a hand written note so they would actually see that the right joystick was not working properly.
A few days go by and they tell me my controller is not eligible for repair because of "physical damage." I spoke to SquareTrade and asked them to show me in the contract where "physical damage" was an exclusion. They could not and still refused to repair my controller. The contract states:
"This Protection Plan will cover a mechanical or electrical failure of the Covered Product(s) in subsections A, B, C and D below during normal usage for the Term of this Protection Plan."
This is EXACTLY what happened to my controller, the right joystick stopped working due to a mechanical failure while playing a game. The representative could not tell me what the difference was between physical damage and mechanical failure. Ultimately, they gave me a refund of the $12.99 I paid for the warranty.
Do yourself a favor, NEVER buy a warranty from SquareTrade. They will give you the runaround and waste your time trying to get them to live up to their end of the bargain. If I can save one person from making the same mistake, I did my job.

SquareTrade offers the best warranty for all electronic products. I switched from *** and *** Squad to SquareTrade a few years ago and will never use any other warranty service again. The warranties cover more and cost less and deductibles for repairs is much cheaper! Love SquareTrade.

I have spent two dozen hours trying to get payment from square for an item I purchased a warranty for - a $139 broken printer. The last two letters I received are in the photos above. Below is a SUMMARY of communications between me and SQUARE TRADE attempting to reimbursed. They will not pay. They will spend enormous time in manpower to work to deny your claim. They do not honor their written promises. Each customer service *** representative has the power to change the deal. Square is a subsidiary of ***. If this is how *** allows their subsidiary SQUARE TRADE to treat customers over an inexpensive item, I cannot imagine how they treat customers if they have an auto accident, or need to make a homeowners claim. Unbelievable*** Chat Session #1:
3:44 pm ***: We will be providing you tracking information. Our shipments are usually through ***.
3:51 pm ***: You are eligible for Fast Cash..... we'll issue a check TODAY for $111.65
3:58 pm ***: You paid $129 for the printer?
4:03 pm *** I have got approval to reimburse the full amount of $129 to you.
4:03 pm ***: You will be receiving 2 checks.
4:03 pm ***: Once *** for $111.65 and the other for the remaining amount.
4:11 pm ***: Your claim has been approved and I have created a task for my team to send you a separate check for the $17.35 difference amount.

3.22.2019 EMAIL arrives at 4:06 pm stating a Egift Card is Being Processed
3.22.2019 EMAIL TO YOU from ME saying I REJECT GIFT CARD OFFER

3.22.2019 Chat Session (resumes conversation):
4:14 pm ***: NO NO NO Wait! I have a gift card from *** I do not want to buy a printer form ***.
more back and forth and then at
4:33 pm *** promises I would get a call from ***.

3.22.2019 Chat Session #2:
5:19 pm ***: I am waiting for *** to call me. I was promised he would call at 4:50

More back and forth, *** tries to call but the headset and background noise is interfering with call quality and I cannot hear him.

By now I am pretty angry because I have spent 5 hours trying to resolve this issue and the faith and trust in Square Trade has been compromised.

3.23.2019 Chat Session #1:
• Conversation with *** regarding lack of promised email from *** to resolve issue with method of payment for reimbursement under warranty. *** offers to create a task for ***. I reject that offer and ask to speak to his supervisor. Speak with *** who apparently had no authority or permission to do anything but put me off another day.

3.25.2019 Email from Warranty Support:
• Thank you for contacting SquareTrade. Hope this finds you well. We have ben notified by our accounting team that you can go ahead and use the gift card you received. We are going to issue you a check for the remaining balance and these two will add up to the total payment you were supposed to receive.
3.25.2019 Email to Warranty Support from ***:
• I did not agree to a gift card in any amount as the method of paying my claim - whether it is in full or as a partual *** payment. I do not shop at ***, there is not a *** convenient to my shopping area.

Your representative gave me two optuons *** and the one I selected was to receuve *** TWO CHECKS totalling the final agreed upon amount. You cannot switch the payment method to a gift card after the fact.

3.25.2019 Email from SquareTrade Warranty Services:
• Claim ***

Your payment is being processed and will be sent to the address below:..........the estimated delivery time is 5 business days.
3.27.2019 Email from Warranty Support (attached here):

• .....As discussed there would be another check released within next 24 to 48 hours for the amount of $111.65
NO CHECK ARRIVES

4.20.2019 Chat Session
• 9:43 am ***: I see on the 25th of march the check was processed.....
• much back and forth
• 10:12 am ***: I've forwarded the details please save this with you *** 4.22.2019 Email from Warranty Support
• Thank you for contacting square Trade. We have been notified by our accounting team that the gift card was processed and sent out to your email address. We did not send you the check.....

On Mon, Apr 22, 2019 at 8:41 PM Warranty Support *** wrote:

Claim: ***
Hello,

Thank you for contacting SquareTrade. We have been notified by our accounting team that the gift card was processed and sent out to your email address, We did not send you the check.

Please check your inbox, junk and spam folders. It was sent out to the following email address.

*** We are sorry for the inconvenience and your patience is highly appreciated.

Thanks,
The SquareTrade Claims Team