Allstate Protection Plans

Great insurance company for expensive items! I’m always going to purchase a warranty on my items because SquareTrade trade provides amazing service! Thank you!

Square Trade delivered as promised so glad I had purchased this insurance. The company worked with me and issue to my complete satisfaction

I purchased a laptop warranty through Newegg which comes with a 5 day guarantee turn around on repairs not including shipping. I sent my laptop in for damages sustained by a drop from it being in a checked bag (I was forced to check it). They repaired only part of the problems and it took them 15 days. They did not repair the physical damage from the drop at all, just replaced and internal part. They also damaged my laptop by over tightening screws and breaking mount points on the motherboard. When I attempted to update the software on my laptop I found one of the video cards was no longer working. There was also a rattling inside the case from what I identified as a loose screw which could have done any number of things to the computer. I am a professional computer tech and so I removed the case to get at the loose screw. Unfortunately, when I attempted to then update my computer software the graphics cards would not work. After some troubleshooting I found one of the ports on the motherboard was no longer functioning and my laptop was useless. I called and spoke to someone who wanted to blame shipping on the damages (which is not possible) but I sent it back in... At this point the have had it a other 17 business days with no ETA on repair. I am not even confident it will be repaired. I want my money back per the agreement with the warranty for the product that they damaged and a refund of my plan per their agreement with Newegg. I have attempted to contact someone at Squaretrade multiple times but I get told it is being repaired and to be patient even if I ask to speak to a supervisor or the complaint department.

This is one of the WORST EXPERIENCES I have ever had with a warranty company. I purchased a 3 year warranty on my laptop including accidental damage from dropping, etc. I did drop the computer and the case cracked. I wanted to get it fixed locally but they would't cover that. So I put it in their shipping box and sent it to them. When it came back, my Operating System had been COMPLETELY reinstalled, therefore wiping the hard drive clean. Thankfully I had an online backup, however, their info says they will do everything they can to preserve your data. When an OS is installed it removes everything, programs, apps, settings, not just data that would be backed up. I called them and asked why in the world they would have to reinstall the OS for an external case repair and they said they ALWAYS do it to make sure the computer works properly!! Since it was a external issue all they would have had to do would be to turn on the computer to see it was working fine. Then, when I examined the computer they had done nothing but essentially snap the case back together. I know because the part of the case that covers the hinge had broken off, and it was still missing when I got it back. The hinge cover is part of the case, not separate, so obviously the did not replace the case even though the paperwork they included said the case had be REPLACED. I am preparing to contact our state Consumer Fraud Commission, and any other legal recourse I may have. It's not about the cost of the warranty. It's about the amount of time it is taking me to get my computer running again, and mainly their lies, misrepresentations, and fraud. Do NOT use this company.

This company is horrible. Sent me an e-card to replace a broken chair. When I went to redeem the card, someone had hacked it and used it already. This company did nothing to replace the card and told me "There is nothing we can do." They don't care if their company gets hacked and their e-cards are stolen. I will never ever buy another warranty replacement from this company again.

Fast, easy and no hassle. Way better than I thought a warranty thru a box store would be!
Highly recommend!

Customer service was great, very helpful, ran through test on tv, he realized it wasn't working. Got a refund in the mail. He was very considerate.

Purchased a Square Trade warranty from *** for *** in December of 2015. The warranty went until the end of 2020. Used the TV as a monitor and it was on a stand behind my desk. Last week it started to blink and a white circle appeared in the lower left hand corner. After spending some time on the phone multiple times, they received some pictures from me. Then they sent an email saying the claim was denied because it was physical damage. When I explained how the unit was used and they could see that the TV was not damaged, they then said it was a "mechanical defect." I asked what they meant and they said that it was a mechanical defect and not covered. When I asked how they know this and asked for him to send some "evidence" that this is what the white circle means he said he would and then said couldn't find anything. Apparently this is the way that they avoid paying on claims because any electronic device that fails they will say that it was a "mechanical defect."

I sent in my Sony a7riii for repair after an accidental drop. It was my understanding based on what I read when purchasing the coverage and over the phone with customer service that the repair would take 2-5 days. I was also promised several times over a course of phone calls that experts would make sure the device was in perfect working order upon receiving it. It took over a month to receive the camera after being told it would be on the way several times only to be pushed back again and again. When I finally received the item I found that the control wheel was malfunctioning until it stopped working all together. The camera would reset when the battery was taken out. The EVF that was replaced is spotty like the finder was misted by water. They also said it'd come with paperwork explaining what repairs were done which it did not. I called in and express my frustrations and the fact I could not be without my camera at the time due to paid gigs and all they could offer was overnight shipping. After dropping the ball so many times I don't have the confidence that they are capable of repairing my item especially in a timely fashion.

On 5/14/19 I called in and spoke with an *** about claim *** I was told he was a manger. He refused to provide me with a corporate number when asked, stated he was told in his training that he can no provide me this info. I was then laugh at when I was unhappy with the service he was given me. I asked to speak to his boss or another manager and I was told they are to busy to talk to me and my issues was no important.

I purchased a warranty for a refurbished *** controller. When the right joystick stopped working I emailed the necessary supporting documentation and mailed the controller in for repair. They emailed me back saying nothing was wrong with the controller and sent it back to me. I plugged it in and sure enough the right joystick was still broken. I then got approval to send the controller back into SquareTrade. I included a hand written note so they would actually see that the right joystick was not working properly.
A few days go by and they tell me my controller is not eligible for repair because of "physical damage." I spoke to SquareTrade and asked them to show me in the contract where "physical damage" was an exclusion. They could not and still refused to repair my controller. The contract states:
"This Protection Plan will cover a mechanical or electrical failure of the Covered Product(s) in subsections A, B, C and D below during normal usage for the Term of this Protection Plan."
This is EXACTLY what happened to my controller, the right joystick stopped working due to a mechanical failure while playing a game. The representative could not tell me what the difference was between physical damage and mechanical failure. Ultimately, they gave me a refund of the $12.99 I paid for the warranty.
Do yourself a favor, NEVER buy a warranty from SquareTrade. They will give you the runaround and waste your time trying to get them to live up to their end of the bargain. If I can save one person from making the same mistake, I did my job.

Fast and accurate claim system. Very courteous and efficient customer service.
Thank you

Agent was very attentive and clearly was customer service orientated, took care to ensure my problem was resolved

Everything went great eventually. Thank you for being so nice.

Excellent experience. Easy to work with customer service. There was a problem with replacing my phone due to the model having been discontinued and the rep quickly took care of the issue and processed the replacement for the newer model phone. I was very pleased with the ease of processing a claim and getting my phone replaced.

I purchased a Television and warranty a little more then 4 years ago. Television broke warranty was for 5 years I sent all my information to them the refuse to fix/repair or replace. I emailed them receipt and warranty card.

I called square trade sometime in march to purchase a protection plan for my *** Watch. They told me that if it got damaged it wouldn't be repaired, just replaced. Then it got damaged and they told me it would be replaced with Third Party Parts, then they told me that the receipt was invalid (when it was already verified) I kept sending new ones and they keep declining it. I finally went to the *** store and got a duplicate copy, and scanned it like they said and now they say "Hello ***
The receipt submitted is illegible. Kindly attach a clear copy of the receipt to this email.

Thanks,
***
SquareTrade Claims Review. "

They just keep on rejecting me and making this impossible.

Purchased Warranties on items and everytime they are saying that the problem is not covered under their warranty. and deny claims.
In this matter they are saying that they never received receipts for items and are constantly giving me a runaround. these are 2 and 3 year warranties.

SquareTrade offers the best warranty for all electronic products. I switched from *** and *** Squad to SquareTrade a few years ago and will never use any other warranty service again. The warranties cover more and cost less and deductibles for repairs is much cheaper! Love SquareTrade.

Good customer service rep. Did what the was intended to do.