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Allstate Protection Plans

600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387

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Allstate Protection Plans Reviews (%countItem)

Outstanding customer support. The agent sent me an email and anytime I had a question, I would just respond to the email and he would call me to answer my question and to help me to resolve my computer issues. And he followed up later to see if the issue was taken care of.

Square Trade was thorough with their process to validate and honor the claim for an Iphone damage. The process steps were clear and once verified, it was handled expeditiously and satisfactory to my expectation.

Absolute rip-off.
Warranties are only alleged.
If you can stomach non-native English speaking agents and their lack of understanding their own process, then after 5-6 phone calls and as many emails they will offer to send a check. but first, you will send your item to them and then after they approve it 10 days later the check may be sent.
Shop elsewhere, anywhere.

Square trade did a great job with repairing my iPad and returned it back quickly I would definitely recommend them and use their services again

Quick and easy. Received my refund check within 1 week.

I wouldn’t consider purchasing a pricey piece of technology equipment without SquareTrade.
Great insurance!!

I called on Sunday, April 28, 2019 to submit a claim on my LG TV that I purchased January of 2018. The warranty that I purchased is for 4 years. When I called they could not locate my claim. They emailed me a link to submit my receipt to which I did. I was told within 2 days I would have someone contact my about the warranty to proceed with the process to have my TV fixed. On Tuesday I still had no heard from them so I called again only to be told that they need a couple of more days to locate my receipt. In the mean time I am still with a broken TV. I would like them to contact me and have someone come fix my TV which is the reason I purchased the extended warranty in the first place.

Allstate Protection Plans Response • May 03, 2019

We apologize for any delay with the processing of this claim.Most Squaretrade warranties arrive to our system automatically but for a small percentage of policies additional documentation is necessary to complete the warranty registration. In this case there was an initial delay with the registration of this warranty which has since been resolved.We have forwarded the information for this warranty to the consumer's email address and one of our specialists will shortly reach out to file a claim. If we are unable to gain contact we would request the consumer to contact us or proceed to our website to process their claim.

I was leery about extended warranties I have heard from the past but I decided to purchase the protection. BEST DECISION EVER!!!
The entire process was handled with professional emails and quick responses. I submitted the claim and was contacted within 24 hours. Explained the issue and was presented with options to think about. After making my decision everything was completed in less than a week.
Do I recommend them, of course, and you would be either a fool with money to waste or just a fool if you decided to go uncovered.

Fast and efficient service!

Fast and easy resolution to my submission, worth the small fee.

I was very impressed they were more helpful than I expected. My claim was evaluated and I was told that the manufacturer was responsible and that I could get help from Square Trade if need be.
it made me feel as though I wasn't alone in dealing with the manufacturer and can rely on SquareTrade to help me decide on what I should do.

Technical Support was outstanding

Awesome service glad to be protected by u !
Thanks
J

Great! I sent in my phone to be fixed after the original warranty had expired and they sent it back the next day in perfect condition.

It was a very easy claim and the fix and return were quick.
Thanks for the great service.

Awesome experience! No issues whatsoever! Fast response!

My product was no longer available but customer service was great.

While fixing the original problem, the back part of the phone got broken. After a series of missteps I received the phone three weeks later.

Replacement TV shipped came from a *** Club almost 700 miles away. Once opened, the TV was damaged, had to be returned and now another TV is shipping in from same area.
Not worth the hassle. Will not do again.

I was very disappointed. They sent me a faulty replacement phone. It showed that it had been verified to work but the previous owner still owed money on it and it would not be able to be unlocked. I had to do a lot of running around to discover this. I've wasted a lot of time and now have to get another phone myself causing a lot of run around time I do not have. No apology or any kind of incentive. Really disappointed.

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Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387

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