Allstate Protection Plans

Easy to work with, Good job explaining process and alternatives. Sent to Batteries +/We Fix It. Very Good experience with them.

I think the best way to keep happy customers is to do right things when the client requests help or claims about of whatever item he/she bought. In my last contact with Square Trade Customer Service it was awesome because people in the other side of the phone were really kindly, helpful, and the most important thing, they listen their clients. So I definitely appreciate Square Trade and obviously its customer service and I going to recommend their service to all of my friends. Thanks again.

Fixed my phone in 1 business day! Phone looked brand new! Awesome service.

Had a bit of trouble online, so had to do claim over phone the wait was a bit long. Once over the phone, great customer service, no questions asked and super quick.

I have spent two dozen hours trying to get payment from square for an item I purchased a warranty for - a $139 broken printer. The last two letters I received are in the photos above. Below is a SUMMARY of communications between me and SQUARE TRADE attempting to reimbursed. They will not pay. They will spend enormous time in manpower to work to deny your claim. They do not honor their written promises. Each customer service *** representative has the power to change the deal. Square is a subsidiary of ***. If this is how *** allows their subsidiary SQUARE TRADE to treat customers over an inexpensive item, I cannot imagine how they treat customers if they have an auto accident, or need to make a homeowners claim. Unbelievable*** Chat Session #1:
3:44 pm ***: We will be providing you tracking information. Our shipments are usually through ***.
3:51 pm ***: You are eligible for Fast Cash..... we'll issue a check TODAY for $111.65
3:58 pm ***: You paid $129 for the printer?
4:03 pm *** I have got approval to reimburse the full amount of $129 to you.
4:03 pm ***: You will be receiving 2 checks.
4:03 pm ***: Once *** for $111.65 and the other for the remaining amount.
4:11 pm ***: Your claim has been approved and I have created a task for my team to send you a separate check for the $17.35 difference amount.

3.22.2019 EMAIL arrives at 4:06 pm stating a Egift Card is Being Processed
3.22.2019 EMAIL TO YOU from ME saying I REJECT GIFT CARD OFFER

3.22.2019 Chat Session (resumes conversation):
4:14 pm ***: NO NO NO Wait! I have a gift card from *** I do not want to buy a printer form ***.
more back and forth and then at
4:33 pm *** promises I would get a call from ***.

3.22.2019 Chat Session #2:
5:19 pm ***: I am waiting for *** to call me. I was promised he would call at 4:50

More back and forth, *** tries to call but the headset and background noise is interfering with call quality and I cannot hear him.

By now I am pretty angry because I have spent 5 hours trying to resolve this issue and the faith and trust in Square Trade has been compromised.

3.23.2019 Chat Session #1:
• Conversation with *** regarding lack of promised email from *** to resolve issue with method of payment for reimbursement under warranty. *** offers to create a task for ***. I reject that offer and ask to speak to his supervisor. Speak with *** who apparently had no authority or permission to do anything but put me off another day.

3.25.2019 Email from Warranty Support:
• Thank you for contacting SquareTrade. Hope this finds you well. We have ben notified by our accounting team that you can go ahead and use the gift card you received. We are going to issue you a check for the remaining balance and these two will add up to the total payment you were supposed to receive.
3.25.2019 Email to Warranty Support from ***:
• I did not agree to a gift card in any amount as the method of paying my claim - whether it is in full or as a partual *** payment. I do not shop at ***, there is not a *** convenient to my shopping area.

Your representative gave me two optuons *** and the one I selected was to receuve *** TWO CHECKS totalling the final agreed upon amount. You cannot switch the payment method to a gift card after the fact.

3.25.2019 Email from SquareTrade Warranty Services:
• Claim ***

Your payment is being processed and will be sent to the address below:..........the estimated delivery time is 5 business days.
3.27.2019 Email from Warranty Support (attached here):

• .....As discussed there would be another check released within next 24 to 48 hours for the amount of $111.65
NO CHECK ARRIVES

4.20.2019 Chat Session
• 9:43 am ***: I see on the 25th of march the check was processed.....
• much back and forth
• 10:12 am ***: I've forwarded the details please save this with you *** 4.22.2019 Email from Warranty Support
• Thank you for contacting square Trade. We have been notified by our accounting team that the gift card was processed and sent out to your email address. We did not send you the check.....

On Mon, Apr 22, 2019 at 8:41 PM Warranty Support *** wrote:

Claim: ***
Hello,

Thank you for contacting SquareTrade. We have been notified by our accounting team that the gift card was processed and sent out to your email address, We did not send you the check.

Please check your inbox, junk and spam folders. It was sent out to the following email address.

*** We are sorry for the inconvenience and your patience is highly appreciated.

Thanks,
The SquareTrade Claims Team

DO NOT BUY THE PROTECTION PLANS!!! Horrible Company. Repaired my *** cellphone with non certified parts. *** won't even touch my phone now. The replacement now burns up my battery and the phone crashes but that's "my" problem because they can't replicate the problem. Held my phone hostage for 6 days before sending it back to me even though they guarantee they'll overnight it back to you. No customer service to be found, just employees reading off of a script.

I am amazed with the speed and efficiency. They far exceeded my expectations and I believe even what you projected for the repair. In the best way possible I hope that I never have to deal (repair) with you again.

Was able to claim my broken furniture with no hassle after a year of purchase. They did not ask for the item to be sent back as its huge. Got the check in few days.

took care of my problen quickly and very nice people. thank you very much.

The service was great. It took awhile to get the replacement tv which is why I gave you a 4 star instead of 5 star.

I have a 5 year warranty on a refrigerator. Squaretrade's explanation of coverage is vague to start with, but their definition of their own coverage is pretty off-course. I'm not certain what they originally defined was covered, but the current explanation outlines that they cover mechanical or electrical failures. There is no written definition of what's covered outside of that.

The word "mechanical" has a pretty broad definition, but to make it simple, it's defined as parts of a machine. The definition of machines is even more broad, but would include both simple and complex machines, which would include ramps, levers, pulleys, etc. This would mean that any moving part of an item is covered. Unfortunately, Squaretrade (***) has chosen to ignore the actual definitions of their coverage and apply their own. However, I can't find it in writing anywhere on their site. They do offer a brief summary of what's not covered.

"Accidental Damage: Unless you purchase ADH coverage, we don't cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don't cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don't cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don't cover software issues, including for computers, phones, and tablets."

So, back to the issue: The deli drawer on my fridge has broken (the wheels on the back of the drawer have failed). One wheel has completely broken free, and the other is cambered to the point of breaking. I called Squaretrade this morning and was told they cover mechanical failures, but they don't cover the drawers. They'll cover the drawer slides that attach to the fridge body, but not the actual drawer. The drawer is an actual moving part with wheels on it, the slides are not. Why would they cover the non-moving part, but not the part with the MECHANICAL DEVICE on it? I attempted to explain that this wasn't due to abuse, and that it's certainly not cosmetic, it's more than wear and tear because the damage has disabled a integral portion of my refrigerator.

None of the damage to my fridge fits the definitions of what is not covered. I've read through it a dozen times, but they didn't seem to care and offered no solution. The rep was at least kind enough to give me the part number so I could order the part myself.

Honestly, I'm done with Squaretrade. Ever since *** came into the picture, the service has gone down and the prices have gone up. I don't blame the reps, I blame the executives. They do all they can to make sure their coverage explanations are vague so they can apply their own definitions when it's convenient for them. Deny every claim so they can maximize profit. It's a disgusting way to do business and I won't do business with companies like that.

I have purchased a number of Squaretrade warranties on various products I was buying and have had to use the warranty several times. The response from Customer service was fast, thorough and professional. I recommend Squaretrade to my friends and coworkers.

Quickly responded and fullfilled a claim. And was easy to do so. I recommend gettting their plans.

I ordered a weedeater on *** last year, but didn't use it until three weeks ago. It was the biggest pile of junk ever. SquareTrade agreed to pay for the cost of the weed eater and all I had to do was sign something and it was done. I would definitely recommend getting a warranty through them for anything possible. I have 6 things covered by Square Trade.

Refusing to pay approved warranty claim - indicated on multiple occasions it would be paid - I have recordings of the calls.

approval number

I have no complaints at all, on the contrary, I always recommend them. Prompt and excellent service always.

I purchased a warranty from Walmart for a cellphone (among other things) on black Friday November 22, 2018. The purchase price was $49 in the store and fast forward to present date when trying to make a claim on said cell phone I am advised that there is a $29 deductible that needs to be paid before claim can be processed. Wait what? There is nothing in the brochure from Squaretrade that I received giving me information about having a deductible on top of a $49 fee for the warranty. I was told on the phone by a Squaretrade rep that the plans are not just the initial fee because they intend to collect a deductible after the fact to make up for the difference that you don't pay in the store and that if they were just the initial fee in the store they would be so much more money! This is FALSE ADVERTISEMENT! and a way to suck people into thinking they got a good deal on a warranty and their products are covered then to suck more money out of them after the fact! I don't have money like that!

I had a protection plan for my *** It filed after a year and a half, I sent it in, after two weeks Squaretrade sends me a generic refurbished unit, it didn't work right out of the box, I immediately contacted squaretrade, they sent me a return label, I sent their replacement watch back to them, I get contacted two days later saying they could not duplicate the problem. I said in writing via chat with squaretrade I wanted to arbitrate and invoke the appraisal clause. The rep would nor help me. I went to the FAQ section to where the contact information was to file an arbitration and it was BLANK!!!! I have the screen shot for proof as well as chat transcript. I believe because my warranty is nearing expiration, Squaretrade is hoping I will go away

On 12-16-17 I purchased a *** television from Sam's Club located *** At the time of purchase I obtained a 2 year warranty from Sam's Club via Square Trade an ***. On 4-24-19 I started having issues with my television when I watched HD channels the tv buffered repeatedly. Thinking this was a possible cable issue I contacted my provider and learned there were no issues with the cable. I swapped tv's and discovered the issue was with the Samsung unit. Knowing I had a warranty I contacted Sam's Club who then advised me to call Square Trade directly. I did this and spoke with Oliver. I fully explained the issue and was told at this time my particular warranty could not be found and I needed to call back after 24 hours. I was also told to submit a copy of the receipt from Sam's Club. I did everything I was asked to and no one ever contacted me. On May 1, 2019 I spoke with *** of Square Trade to follow up from the 4/24/19 initial response and she could not find the warranty either. Today is May 8,2019 I still have no received any information from Square Trade. I have included a copy of my receipt reflecting the purchase of the television and warranty.

I have been chasing Square Trade since January of 2019 for my login issue on their website. I called several times and phone support folks also escalated my issue to their tech team numerous times but I am still unable to login to their website: https://*** and no one follow-up with the existing complaint from Square trade.