Allstate Protection Plans

Fixed my phone in 1 business day! Phone looked brand new! Awesome service.

I think the best way to keep happy customers is to do right things when the client requests help or claims about of whatever item he/she bought. In my last contact with Square Trade Customer Service it was awesome because people in the other side of the phone were really kindly, helpful, and the most important thing, they listen their clients. So I definitely appreciate Square Trade and obviously its customer service and I going to recommend their service to all of my friends. Thanks again.

Easy to work with, Good job explaining process and alternatives. Sent to Batteries +/We Fix It. Very Good experience with them.

Good customer service rep. Did what the was intended to do.

Had a bit of trouble online, so had to do claim over phone the wait was a bit long. Once over the phone, great customer service, no questions asked and super quick.

I have a 5 year warranty on a refrigerator. Squaretrade's explanation of coverage is vague to start with, but their definition of their own coverage is pretty off-course. I'm not certain what they originally defined was covered, but the current explanation outlines that they cover mechanical or electrical failures. There is no written definition of what's covered outside of that.

The word "mechanical" has a pretty broad definition, but to make it simple, it's defined as parts of a machine. The definition of machines is even more broad, but would include both simple and complex machines, which would include ramps, levers, pulleys, etc. This would mean that any moving part of an item is covered. Unfortunately, Squaretrade (***) has chosen to ignore the actual definitions of their coverage and apply their own. However, I can't find it in writing anywhere on their site. They do offer a brief summary of what's not covered.

"Accidental Damage: Unless you purchase ADH coverage, we don't cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don't cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don't cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don't cover software issues, including for computers, phones, and tablets."

So, back to the issue: The deli drawer on my fridge has broken (the wheels on the back of the drawer have failed). One wheel has completely broken free, and the other is cambered to the point of breaking. I called Squaretrade this morning and was told they cover mechanical failures, but they don't cover the drawers. They'll cover the drawer slides that attach to the fridge body, but not the actual drawer. The drawer is an actual moving part with wheels on it, the slides are not. Why would they cover the non-moving part, but not the part with the MECHANICAL DEVICE on it? I attempted to explain that this wasn't due to abuse, and that it's certainly not cosmetic, it's more than wear and tear because the damage has disabled a integral portion of my refrigerator.

None of the damage to my fridge fits the definitions of what is not covered. I've read through it a dozen times, but they didn't seem to care and offered no solution. The rep was at least kind enough to give me the part number so I could order the part myself.

Honestly, I'm done with Squaretrade. Ever since *** came into the picture, the service has gone down and the prices have gone up. I don't blame the reps, I blame the executives. They do all they can to make sure their coverage explanations are vague so they can apply their own definitions when it's convenient for them. Deny every claim so they can maximize profit. It's a disgusting way to do business and I won't do business with companies like that.

took care of my problen quickly and very nice people. thank you very much.

Was able to claim my broken furniture with no hassle after a year of purchase. They did not ask for the item to be sent back as its huge. Got the check in few days.

I am amazed with the speed and efficiency. They far exceeded my expectations and I believe even what you projected for the repair. In the best way possible I hope that I never have to deal (repair) with you again.

The service was great. It took awhile to get the replacement tv which is why I gave you a 4 star instead of 5 star.

DO NOT BUY THE PROTECTION PLANS!!! Horrible Company. Repaired my *** cellphone with non certified parts. *** won't even touch my phone now. The replacement now burns up my battery and the phone crashes but that's "my" problem because they can't replicate the problem. Held my phone hostage for 6 days before sending it back to me even though they guarantee they'll overnight it back to you. No customer service to be found, just employees reading off of a script.

Refusing to pay approved warranty claim - indicated on multiple occasions it would be paid - I have recordings of the calls.

approval number

I ordered a weedeater on *** last year, but didn't use it until three weeks ago. It was the biggest pile of junk ever. SquareTrade agreed to pay for the cost of the weed eater and all I had to do was sign something and it was done. I would definitely recommend getting a warranty through them for anything possible. I have 6 things covered by Square Trade.

Quickly responded and fullfilled a claim. And was easy to do so. I recommend gettting their plans.

I have purchased a number of Squaretrade warranties on various products I was buying and have had to use the warranty several times. The response from Customer service was fast, thorough and professional. I recommend Squaretrade to my friends and coworkers.

On 12-16-17 I purchased a *** television from Sam's Club located *** At the time of purchase I obtained a 2 year warranty from Sam's Club via Square Trade an ***. On 4-24-19 I started having issues with my television when I watched HD channels the tv buffered repeatedly. Thinking this was a possible cable issue I contacted my provider and learned there were no issues with the cable. I swapped tv's and discovered the issue was with the Samsung unit. Knowing I had a warranty I contacted Sam's Club who then advised me to call Square Trade directly. I did this and spoke with Oliver. I fully explained the issue and was told at this time my particular warranty could not be found and I needed to call back after 24 hours. I was also told to submit a copy of the receipt from Sam's Club. I did everything I was asked to and no one ever contacted me. On May 1, 2019 I spoke with *** of Square Trade to follow up from the 4/24/19 initial response and she could not find the warranty either. Today is May 8,2019 I still have no received any information from Square Trade. I have included a copy of my receipt reflecting the purchase of the television and warranty.

I had a protection plan for my *** It filed after a year and a half, I sent it in, after two weeks Squaretrade sends me a generic refurbished unit, it didn't work right out of the box, I immediately contacted squaretrade, they sent me a return label, I sent their replacement watch back to them, I get contacted two days later saying they could not duplicate the problem. I said in writing via chat with squaretrade I wanted to arbitrate and invoke the appraisal clause. The rep would nor help me. I went to the FAQ section to where the contact information was to file an arbitration and it was BLANK!!!! I have the screen shot for proof as well as chat transcript. I believe because my warranty is nearing expiration, Squaretrade is hoping I will go away

I purchased a warranty from Walmart for a cellphone (among other things) on black Friday November 22, 2018. The purchase price was $49 in the store and fast forward to present date when trying to make a claim on said cell phone I am advised that there is a $29 deductible that needs to be paid before claim can be processed. Wait what? There is nothing in the brochure from Squaretrade that I received giving me information about having a deductible on top of a $49 fee for the warranty. I was told on the phone by a Squaretrade rep that the plans are not just the initial fee because they intend to collect a deductible after the fact to make up for the difference that you don't pay in the store and that if they were just the initial fee in the store they would be so much more money! This is FALSE ADVERTISEMENT! and a way to suck people into thinking they got a good deal on a warranty and their products are covered then to suck more money out of them after the fact! I don't have money like that!

I have no complaints at all, on the contrary, I always recommend them. Prompt and excellent service always.

I have been chasing Square Trade since January of 2019 for my login issue on their website. I called several times and phone support folks also escalated my issue to their tech team numerous times but I am still unable to login to their website: https://*** and no one follow-up with the existing complaint from Square trade.