Allstate Protection Plans Reviews (%countItem)
Allstate Protection Plans Rating
Address: 600 Harrison St Ste 400, San Francisco, California, United States, 94107-1387
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I had sent in my equipment for repair in early January 2019. I was advised that I would have my equipment, which is used for my work, within 2 weeks. A little over a month had passed and had not even got an update. When calling back, I expressed my displeasure with the service I received, and was advised that I would receive a full refund from the company within 7-10 business days. After 2 weeks passed I received another email stating that I would receive a check within 7-10 days, confused as to why more time was needed I made another call back for explanation and was told that the rep did not file refund with accounting department. Rightfully upset I asked for a refund on ALL policies purchased with them from B&H and Amazon for a total of 4. Received confirmation emails of cancelled policies while on the phone with rep. I noticed each stating that I will receive a refund in 3-5 business days via credit card refund. I advised the rep that I no longer have the card used to purchase policies, and was advised by then rep that it would be treated like a standard check refund, taking another 7-10 days to receive. This was April 15. We are now in the month of MAY and I have only received a refund from Amazon as a credit from one of the policies I've purchased. This company is beyond unprofessional, speaking from my personal experience as well as the +1,000 complaints it has received. I've kept calm when speaking to customer service reps, from the rude ones to the nice ones, spoke to countless "supervisors" and as a final result, I am here on a Monday in between working, writing a complaint on Revdex.com. Wow.
We apologize for any inconvenience or difficulty experienced with these warranties.Squaretrade technicians extensively work to ensure items are serviced expeditiously and in a manner that resolves all hardware or electrical failures. In certain instances consumers may experience a delay because our technicians need to order the parts necessary to complete service and these components may be on back order.If we exceed our repair service guarantee we can provide a full refund for the warranty purchasing price, as was provided in this instance. We understand the consumer has yet to receive all policy refunds but our specialists worked to address these concerns on 5/7/19. Accounting is currently working to have these payments resent to the recently confirmed address and we again apologize for any inconvenience.
SquareTrade was quick to resolve the issue with my warrantied item, no questions asked.
Paid for the insurance but then was told its a manufacturing issue. That's a bummer. It's just a $20 water heating pot. Thought the insurance would replace it should anything happen (like the base getting too hot and melting) but guess they were both a waste of money
The customer service is good. They were prompt in handling my claim, and the claim process was very easy. The problem I have is that I bought a 55 dollar product that was on sale. That product is now 80 dollars. I didn't not receive a full refund for my product. I was told the value of that product depreciated by more than 10 percent during the month that I had it. That is not okay. I should have been at least refunded the entire value of my product at the time I bought it. Even if it was still on sale, I would not have been able to repurchase my product.
Other times I've had serious problems and difficulties with my address being being the fact that I have a PO box but now that I straighten this matter out on the address part I was able to receive send off and receive everything needed to be effective and fundamentally professional and supportive equally as a customer and the provider supporting very very exceptionally well mannered and execution good job????????
They handled the cliam in just a few hours, Wish all companies would do business like they do
I purchased an XBox 1 console for my son for his birthday. I purchased an extended 3 year warranty because the item was expensive for me. Over the last two weeks, the item would stop working whenever it felt like it and while he was in the middle of a game. I called the company to use my warranty. I purchased the item on 8/6/2018. After I sat on hold for 31 minutes, they informed me because I had a friend download a game that I purchased from WalMart, using his WiFi, that the warranty was voided. They are just trying to get away with not allowing me to use my warranty. That is ridiculous that because I had a friend, download a game (which is the only way you can play games on the XBox, by the way) that I can't use my warranty that I purchased!!!!!!!!!!!!!! My internet was not fast enough to download this game, so a friend simply connected to his internet and downloaded it for me. The company is trying to get out of paying for a service that I bough and they advertise to the consumers. I informed them that I would be contacting the Revdex.com and they informed me verbatim "Go right ahead because we have a legal team". This company should not even be in operation if they are going to try to scam consumers out of their hard earned money!! I am not rich by any means and this console took me a long time to save up and by for my son and I am very, very angry and disappointed in how consumers get treated by Square Trade!!!!
We apologize for any miscommunication regarding the status of this warranty.When this claim was initially filed there was a misunderstanding regarding recent services rendered for this product, of which led Squaretrade representatives to inform the consumer their warranty is voided. Unauthorized repairs to products are not covered beneath our warranties and this was where the initial misunderstanding occurred.This has since been resolved and a Squaretrade specialist has discussed the situation with the consumer, as well as a resolution to their item's failure. We also understand the consumer experienced difficulty with their support experience and this will be extensively reviewed, as Squaretrade provides ourselves on delivering professional and courteous service.
I am so impressed with Square Trade. I sent a pair of Beats earphones that I would not have thought was repairable and about a week later I received the earphones back all repaired, looked brand new.
The service was fast and easy. They were professional in every way cant say enough good things
They were excellent to work with. Very fast with money refund
This was such an easy process. I had a 70 inch tv that was starting to get dark spots. They were able to diagnose over the phone and with emailed pictures. They quickly determined that my TV would not be repaired. The next day I got an email asking me to select the TV I wanted as a replacement since the exact model wasn't available. Basically....I got an upgraded and newer one. Two days after that, *** delivered my replacement TV. This was such a great and easy process. Well done!!!!
Great customer service and fast shipment of payment.
Great customer service!
I bought a Refurbished *** Laptop through Egg Head and got the 1 Year Recertified Laptop Protection Plan through Square Trade Warranty Services.
Sent them my laptop for a hard drive replacement which was covered under my warranty. It only took 2 days to get my laptop repaired and returned to me (47 hours actually). Hassle free warranty service. Extremely happy with my repair and warranty coverage.
SquareTrade had excellent service all my needs were met and questions were answers. just went online everything went smoothly and I recommend making sure you get that extra warranty from SquareTrade it's worth it
I purchased headphones and also the Squaretrade extended warranty. I experienced an issue with the headphones and filed a claim against the warranty. Squaretrade claimed my warranty didnt cover the damage yet when purchasing the warranty is was for full coverage. After 10 days of back and forth with no resolve (a process they said normally takes no more than 24 hours) I received a label to ship to have replaced. Three days later I received an email saying we cant fix the headphones. which broken and sound stopped playing with no further follow up.
We were being charged each month by SquareTrade. Turns out it was a warranty that my daughter purchased when she bought her phone at ***.
Here is the problem. When we wanted to cancel the plan I went to their website and there was no way to contact them by phone or chat. The chat link simply took you back to the same page.
I believe that they were purposely making it impossible for someone to cancel this service. A bit of a scam if you ask me.
I purchased a. Square trade plan and I am attempting to file a claim I have been hung up on my plan is active I have been told they will not file a claim that I have to contact Xbox even though my plan is active and they will not do anything for me
We apologize for any misunderstanding regarding our warranty.Squaretrade utilizes the manufacturer's warranty for all new products we cover, as this provides multiple benefits for our consumers. If the manufacturer denies servicing the item or is unreachable Squaretrade can step in early to provide service, though we may request a reference number dependent on the situation.In this case the consumer was referred to the item manufacturer for service as their warranty is still active. We understand the consumer was not aware of this policy and one of our specialists have reached out to offer a cancellation and full refund of the warranty.
I have contacted multiple representatives at SquareTrade on their call center. I was told a couple weeks back that I had an exception made by a manager to send my Skullcandy Headphones out to the depot for repairs. I have talked to many representatives since, and I have been fairly mistreated during calls. For example, on the phone, 4/29/19, I was told I would be contacted by a manager during two different calls, because I called one time after school at about 4 pm, and I was told I would be called back in 45 minutes to 1 hour, and that never happened. I called back in 2 hours, asking why I was never called back and the representative I talked to that time kept talking in circles until I was put on hold and the call dropped. I called today, on 5/1/19 hoping to get in contact with a manager, which I finally did. I was told that an audit was performed on the headphones because of liquid damage. However, the headphones have never been exposed to water, juice, soda, rain, or any other liquid. I believe the depot had made an excuse not to repair my headphones. I talked to the manager, ***, who essentially talked in circles, and repeated herself saying they couldn't do anything about my headphones after they were audited for liquid damage. I asked multiple questions regarding that, and she pretty much repeated they couldn't do anything about it.
We apologize for any miscommunication regarding the repair of this product.Squaretrade does our best to assist all consumers, though we are not able to approve every claim. In this case our specialists initially hesitated to approve the consumer's claim, as the description of the issue indicated there could be physical or accidental damage to the product. This consumer's warranty includes Standard Protection and covers hardware and electrical failures only due to normal usage.As an exception Squaretrade's specialist offered to have the item sent in so our technicians could determine whether or not the issue qualified for service. If it was determined that the item's failure were due to normal usage the product would be repaired or replaced. Unfortunately, upon receipt of the product it was determined this issue was not covered, therefore the product was returned unrepaired. Due to this we have cancelled and refunded the full purchasing price of the warranty as per the consumer's request. We would be unable to provide any alternatives and we apologize for any inconvenience. We understand the consumer experienced difficulty communicating with our claims support center and we will reviewing their claims history to see where we can improve.
We apologize we are unable to approve this claim.Squaretrade utilizes certified technicians to complete item repairs, of whom are extensively trained to recognize item failures and determine the best method of resolution. Though we understand the consumer disagrees with our diagnostic Squaretrade must audit items based on the condition they arrived to us. Being that our technicians have already diagnosed damage to this product which exceeds the coverage we would not be able to provide additional assistance. We again apologize for any inconvenience. We apologize we are unable to approve this claim.Squaretrade utilizes certified technicians to complete item repairs, of whom are extensively trained to recognize item failures and determine the best method of resolution. Though we understand the consumer disagrees with our diagnostic Squaretrade must audit items based on the condition they arrived to us. Being that our technicians have already diagnosed damage to this product which exceeds the coverage we would not be able to provide additional assistance. We again apologize for any inconvenience.
Complaint: ***
I am rejecting this response because:
I am still going to reject any apologies until the issue is resolved. The email was not sincere, as one should be from a company to a consumer. The email was copied and pasted, or reused. It is not appreciated. In the response, it was mentioned that the headphones were not going to be repaired due to the condition they arrived in. What does that even mean? There was the original wear and tear, and nothing else. I received my headphones back from the warehouse in bad condition. I sent them in clean, and how they came when I bought them. I got them back dirty, and in poorer condition than how I sent them. I posted on Facebook, tagging SquareTrade. If you would like to see the post, my name is *** on Facebook, and I have the post with pictures of how I got back my headphones. On top of them coming back dirty and scratched a little, the accessory and quick start up boxes that were in the original headphone box were beaten and ripped. What was the purpose of your "certified" technicians ripping and ruining those boxes? To top all of this off, I was told I would receive my $16.00 US in the mail for the refund on my plan. That was supposed to arrive 7 days ago. Never got my check in the mail. Never got a direct deposit. Why was my plan cancelled if you weren't going to refund it? I never wanted to cancel this plan in case it affects how the rest of this ordeal plays out. Now, with all this said, I am still unhappy with the response I was given. I would appreciate it if my headphones were reimbursed. I don't even want them repaired by your technicians anymore, because of the poor condition they came back in. It is unprofessional how your technicians treated my property.
Sincerely
I filed a claim for coverage on a Breville convection oven. Rec'd notice claim was reviewed and approved and replacement would be forthcoming. I was told I would be sent tracking info within five days of April 24,2019. To date I have rec'd no tracking info and no replacement oven.
We apologize for any misunderstanding regarding this claim.There was an initial delay with the finalization of this claim due to the proof of purchase on file for this policy. This has since been resolved and the consumer notified of their resolution.
This consumer was approved for a reimbursement claim on 5/3/19, dependent on the electronic signature of an affidavit verifying the item's failure. This affidavit has since been signed and the payment processed.Being that we have provided a reimbursement resolution we would not be able to provide any alternative resolution. Payments take up to 5 business days to arrive via mail and if this payment does not arrive we would request we are notified so the payment can be resent. We apologize for any inconvenience.
Received check from Square Trade /Allstate for full amount in settlement of my claim.
Complaint should be closed.
Thanks for your help!
They have treated us good