Allstate Protection Plans

TOTAL SCAM....If I could give negative stars I would.
ST says they will cover a item for certain things when you buy...but have a claim and suddenly it changes to, NO.
I was refunded and dropped just while talking to support....I never once asked for refund but just to understand why my policy emial said yes but claims say NO.
TOTAL SCAM....STAY AWAY FROM SQUARE TRADE by

On 12/17/17 I purchased a 3 year Squaretrade protection plan on a *** which I paid $459 for. The product is made by a *** company and therefore has limited support in the US. I figured since Squaretrade was offering an extended warranty on the product I would be set for any future repairs. Towards the end of 2018 I started experiencing an issue with the vacuum no longer picking up any debris. I regularly maintain the robot by making sure to clean the filter and empty out the *** however it seemed as though something was preventing the ***n from collecting debris therefore effecting the overall performance of the cleaner. I attempted to contact the manufacturer while it was still under warranty however they required me to ship the unit back *** which I felt would have taken far too long for me to be without a vacuum. I decided to wait until the Sqauretrade warranty kicked in and contacted your support on 1/7/19. I explained the problem and your support was very quick to respond with a shipping label after I sent in a receipt of my purchase. On 1/11/19 I received an email from Squaretrade claiming that the unit was being returned to me unrepaired after being deemed a biohazard due to traces of animal urine. I could not believe what I was reading, first of all I do not have an pets. Secondly the unit is a MOPPING robot, if the pad was a bit wet it was only water as per the manufacturer instructions I am not allowed to load the reservoir with any cleaning products.

This complaint is regarding the extended warranty product advertized through *** at the url*** This warranty does not state anywhere in the listing that it is valid only when purchased with a phone on ***, however after purchasing this I was told the plan was not valid for phones purchased elsewhere (after meeting all their documentation requests and validation and being approved). This complaing was given to the company over 3 months ago and they have not edited the listing whatsoever, therefore I believe this practice constitutes fraud and false-advertizing, They had no ability or interest in providing be with the advertized warranty at the price given on their listing, the only option was to choose a differenty contract at a significantly higher price (2x).

I had a repair done on my ***. When I received the tablet back it would not power on anymore, had frame damage, would not recognize a charger being plugged in, and was repaired with a non oem screen. I contacted Squaretrade by phone and talked with a representative for 20 minutes and they stated they would get this resolved. This damage was not caused by me, I sent it in with a broken screen and lack of response from the touchscreen and received back a tablet that would not boot, would not charge, and had frame damage near the volume buttons from where they tried to pry the old screen off. The device is useless now, doesnt work at all after they supposedly repaired it and tested it. They had to have damaged the inside of my device when they were fixing it. I receive the email from squaretrade customer service after 20 minutes on the phone and explaining everything and they told me to turn on the device and do a factory reset. How am I supposed to do a factory reset when the device doesnt even pass the first boot screen or charge work. Representative tried to consistantly say I damaged it during the phone call, when I pulled it out of their box this way. Care Plan

These people are wonderful. I filed a claim online in a matter of minutes and had my prepaid shipping label instantly emailed to me. I was able to visit with their online support who were very helpful. I was notified when they received my item as well as when repairs were completed and the tracking number for shipping back. The entire process took about 1 week and my item was returned to me safely and in working condition. The entire repair along with shipping was completed at zero cost to me which is great as that is what I was told when I purchased the protection plan. Would definitely buy more protection from them in the future.

I was having issues with my ***I contacted *** and they told me that it was a known defect but that my TV was out of warranty (by a couple of months). I had given up hope until I remembered I bought the Squaretrade extended warranty. I thought I was saved! I called them and at first they were very kind and professional. Then they kept asking for more and more information, I gave them everything they asked for I was told that "everything seemed to be in order" but that I would have to wait for a phone call from their "Specialist" (or something like that). Well, I waited for days and the call never came. I waited a week then called them back. I again got friendly helpful people who made me feel like everything would be ok, until they transferred me to their "Specialist". He told me that he reviewed the pictures I sent and that the tv seemed to be "damaged" and asked me how that happened. I immediately got upset because I knew his "Specialty" was turning down claims. I got Extremely upset at this point because This tv was in perfect condition besides the Manufacturing Defect. I told him I wanted to talk with his supervisor and after a long hold and being hung up on twice, I finally reached a supervisor who told me in these exact words "we do not cover Manufacturing defects"*** What do you cover? I asked. He informed me that he was sorry but that his decision was final and that they were not going to honor the warranty. I have since found that they have done this to Many, Many people. So in the end the company I thought would be my savior turned out to be a dishonest company who take money on false pretenses and do not honor their contracts.

They were great to work with much better than other warranty co *** used.

SquareTrade took care of me. I had issues with connectivity with remote and ***smart" TV. Agent walked me through the TV checks and the Remote checks. Narrowed it to three buttons on the remote and they sent me a new remote in less than a week. I could have bought one immediately and they would have reimbursed me but I chose to have them send it. Although a bit tedious on the "checking it out" steps; took an hour to do all the checks, I did learn how to troubleshoot easier than trying to decipher the online *** search "answers." So a positive outcome.

I filed a claim regarding my *** my contract was valid for new claims through 5 Dec 2018 so I was within the window to have my item covered by the protection plan that was purchased with this vendor. I have followed up numerous times regarding a resolution to my issue. I was transferred to *** directly and after 3 hours attempted fixes, the issues were unresolved. A tech repair was approved and upon service completion, the servicing technician noted that the issues were ongoing and that the repair did not resolve the issue. I was told that he would input his notes into the system and to await a call from SquareTrade. I never received a call so I followed up the following week. I was told that they would update the notes and I would receive correspondence. I received an email on 25 Dec 2018 stating that I would need to record the issue and submit it for further review. I then contacted the company stating that due to the*** of the issues, I would be unable to submit a video depicting the issues. I was told that someone would be in touch; I never received any form of correspondence regarding an alternate solution. I called today (7 Jan 2019) and was told that although my issue was not resolved, no one in the claims department had requested the customary extension of coverage (to keep coverage in place while the issue was being fixed) nor did anyone I spoke to ever mention or offer this extension until I called today, and "extending my warranty is no longer possible". Now, Square Trade refuses to complete my claim even though it is due to their representatives failure to extend coverage and/or follow up with me in a timely 58manner regarding any solution to my issue.

They were very responsive and gave me a number of options to fix my watch. Went very smoothly.

Very happy with the way the situation at hand was taken care of. Very easy to navigate, very quick response and the payment was received in less than 3 days after the claim was put through/ I use square trade for mostly ALL of my personal electronic devises.
THANK YOU SO MUCH FOR YOUR EXCELLENT CUSTOMER SERVICE!!!

I had a issue with my 2 year old *** television. When I called there tec department, he was so nice.We went threw a few steps. Try to resolve it, didn't help. He shipped me a brand new *** 65 inch television. / not a refurbish one

I had to file a claim for my son’s *** 2 days after I purchased the phone because he cracked the screen. SquareTrade filed the claim with me on the phone within 15 minutes. I received the printing label by email the same day. I sent the phone off via *** and they emailed my egiftcard for the full amount of the phone within 2 hours after *** processed it. I thought the facility had to physically get the phone and it would be 7-10 days before the e-gift card was issued. I was able to purchase a new phone the same day I send the old one off, all the store did was scan the barcode from my phone. SquareTrade was very reliable, patient, and made the stressful issue very easy since I needed the phone back before my son left for college. I’m glad I purchased the insurance. I love that they allow 2 claims per year for 2 years if it aligns to their requirements.

Very happy with the way my claim was handled. Very fast and efficient! Had my new replacement TV in a matter of a few days, which was during the Christmas holiday season. I could not be more pleased with Square Trade than I am right now! Thank you Square Trade for turning this unfortunate situation into a very pleasant one for me and my family.

Square trade representative was quick and helpful
Phone was fixed within 1 day!!!

I purchased 2 years ago a tv from ***$ and putchased a 99$ 4 year protection plan inwas told it covered everything software and hardware. This past new years day the tv fell off the counter it had been sitting and broke into peices I cleaned it and threw it away I went to sams and got a recipt tryied to put a claim and they are denaying me saying they dont cober this.

Square trade helped me with a replacement phone. The representative made it so easy. I am in awe at how quick, and efficient it was. I have other products with the Square Trade extended warranty. Now I know I will have a pleasant experience if have the need.

Will honor the product repairs or replacement.

Lower than one star if possible Save your money don't buy a warranty from them. You'll never see a dime.

they were very helpful would tell everyone about square trade...