Amazon.com

Greetings from Amazon.com,It appears that someone might have gained unauthorized access to this seller's accountWhen this is reported to us by the seller, to protect them, we immediately investigate and put their account on hold while investigatingThe investigation was done on 03/23/and we have re-opened the seller's account.Before closing a selling account, there are a few things we look at and want to confirm with the seller, for this reason, they must contact us directly by phone or email from their selling account.Regards,

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the inconvenience caused to you with the PrimeNow Order [redacted] I've verified and see that refund of $was processed to your Visa card for the missing items.As an apology to the damaged items, our customer service team had added promotional certificate of $to your Amazon Prime Now account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon Prime Now and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other stores that offer delivery through Amazon Prime Now and won't apply to the purchase of Amazon Restaurant orders, gift cards, sales tax, or additional shipping costs.Also, I've forwarded your details to our PrimeNow team to make sure future orders arrive on time, with fast delivery, and a hassle-free experience.I appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: They did NO research, and this is the same patent response they've been givingfor three mos., with the same negative results It would appear that they have NO intention of paying me the money theyowe me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Dear Mahesh (Amazon), After nine days, I received your response regarding Revdex.com Complaint # [redacted] Thank you Your reply was sent July 20th; but it did not come through the Revdex.com site So, it went into my Spam folder and I did not respond until the following day; July 21st At which time, I advised that I would like to discuss this with you to get this issue resolved I further requested that you call me, or provide your direct telephone number so that I would be able to call you As of today, July 24th, I have not heard from you Perhaps it’s because I did not send my response through the Revdex.com site; but replied, as you requested, direct to [email protected] For future, I think it’s best to direct any correspondence through the Revdex.com site.I feel that there is a misunderstanding regarding my complaint; as you are saying that the deal that Amazon offered on Prime is no longer available Yes I can understand that The problem is that Amazon Prime DID NOT HONOR the deal, the day of the deal If you would kindly re-read my complaint, you will note that while I was offered a special deal for joining ‘Prime’; I was not given that deal when I went to check-out the items in my cart, because the price had changed upon check-out And, all while I was shopping; I kept getting notifications that I had ‘many’ hours (about hours); to check-out and get the special deals, with special shipping During the time that I awaited a reply from Amazon; I checked the web and found that you have many Amazon ‘Prime’ customers that have suffered similar circumstances and are unhappy with Prime; as they are not getting the offers that they are promised (both with pricing and shipping).So, again, please call me so that we can discuss and resolve this issue as I have found that calling your Amazon Customer Service line; only led to frustration and no resolution Thank youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I feel that when you purchase something from a internet site like Amazon that you shouldn't have to worry about being scammed Sincerely, [redacted] PSI gave Amazon the correct order number which didn't change their response

Hello [redacted] ,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We are unable to post your Customer Review to the Amazon website because our data shows elements of your Amazon account match elements of other Amazon accounts reviewing the same product.we reviewed the information you provided and have determined that your review was removed in accordance with our guidelinesIn such cases, we remove the review to maintain trust in our customer reviews and to avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersIt is our goal to provide Customer Reviews that help customers make informed purchase decisionsTherefore, any reviews that could be viewed as advertising, promotional, or biased will not be postedThis includes reviews by more than one customer in the same household.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines).I hope this information helps! We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry you did not receive refund for the order, I understand you are upset.In order not to make you wait any longer, I've issued a refund of $to the same payment card that was used to place the order, you will receive the refund with in the next 1-business days.These funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced in this case.I've asked our Account Specialists to review your account with consideration for the details you've shared with us, and I wanted to let you know they've declined your appealYour account will remained closedWe have taken this action because we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon is holding funds of billing cycles, the last time they tried to deposit my bank account was closed and they are withholding that part of the funds now tooMore than 70% of the sales already past days, and they are still not releasing my funds and are not paying me interest for it, while they are using the funds they withhold from tons of sellers to invest in their shady business Sincerely, [redacted]

Thank you for your inquiry, A full investigation has been completed by our team that deals with shipment discrepancies After working with the Seller, the Seller has confirmed that the missing units from this shipment were never shipped by their manufacturer, meaning, Amazon did not lose the inventory, nor is the Seller eligible for reimbursement Since the Seller has been able to confirm that the units were never shipped to an Amazon warehouse, there is no further action for Amazon to take Please let us know if there are additional questions

Hello [redacted] ,I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you've not received the item: 'Bandai Tamashii Nations Robot Spirits Sirbine "New Story of Aura Battler Dunbine" Action Figure' from Order # [redacted] and I understand your concern regarding the charges on your account for above item which wasn't delivered to you.Please allow me to explain in this regardUpon reviewing, I see that due to inventory issues, we were unable to ship the item and it was canceledIf you still want to receive the item, please place a new order.We won't charge you until the order enters the shipping processAs above item has been canceled from order and I can confirm you that you haven’t been charged for itWe've only charged $for the item: 'Ghostblind Deluxe Carry Bag (Fits Predator Blind Only)' from Order # [redacted] .When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersIf you still find charges on your account for above item, we will investigate and assist you if you call our customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Radha k

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your Order ID: [redacted] This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.I've contacted our payment processor and confirmed multiple refunds were successfully issued to your MasterCardAdditionally, our payment processor has indicated that the funds haven't been returned to us by your issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until the card issuer has accepted the refund:Amount Refunded: $236.65Date of Refund: October 9, 2016Reference Number: [redacted] Amount Refunded: $236.65Date of Refund: October 9, 2016Reference Number: [redacted] Amount Refunded: $236.65Date of Refund: October 9, 2016Reference Number: [redacted] Amount Refunded: $236.65Date of Refund: November 11, 2016Reference Number: [redacted] In most cases, once a refund has been requested, the card issuer will post it to the credit card account within business daysIf their statement still doesn't reflect the refund, please contact your bank to provide the reference numbers above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Because as you can see from their response they still didn't answer my questionAll I asked was by returning the refurbished kindle how much will my refund beTheir refund policy is very vagueAnd further more this seemingly automated response is why I filed the complaint in the first placeI have at least eight saved emails with the same copy and paste responseAnd they refuse to tell me how much the refund will beWhether in full or prorated.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I gave Amazon the information requested on October 28, complete with photos of the receipts and EVERYTHING they requested I have since tried to contact them daily to see what I have done wrongThe complaint from the customer was not founded and I have been able to submit receipts showing the authenticity of my productThe item in question was a Frozen Anna dress that I had at the FBA fulfillment center as part of stickerless commingled inventoryWhen the customer said it was fake, I asked for the dress to be returned to me so I could examine itWhen I requested that the dress in question be returned to me, I was given back a much cheaper dress that is a FAKEand NOT the dress I sentI contacted Amazon about this notifying them, and have gotten no responseI included photos of the fake dressIn the mean time, my own authentic dress valued at $is missing I appealed the action from October suspending me and I was told my account would be reviewed and I would be answered by October at 7:AMI am STILL waiting for this responseThat was OVER two weeks ago, and my business has suffered greatly I have a PERFECT customer ratingAmazon reviewed my account ONE WEEK PRIOR to suspending me to offer me a loan, and APPROVED this loanAnd again, EVERY item in question, I have given receipts to show the validity of the itemThe customer complaint has no groundI am also a customer of AmazonI pay for the ability to sellThey have still charged me $for this ability while withholding my ability to actually sell anything There is no phone number to contact anyoneI have provided mine in every email, but no one ever calls me to discuss thingsI have waited up to FIVE DAYS for one responseOne day, I received emails an hour apart from two different people asking for informationThings on Amazon's end appear very disorganized and I still believe the mixup is on their end at their FBA warehouseMeanwhile, I am being penalized when I have not actually done anything wrong I would like my account reviewed in a timely mannerdays and counting is not timelyI am so frustratedI am compliant and I have given every piece of information requestedPlease help me! Sincerely, [redacted]

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with our customer service teamI understand that you're upset.In this case, I've checked your previous correspondences with our Leadership team, and I've to say that we did not live up to your expectations this time around and we profusely apologize for these circumstances, and will make sure that this isn't repeated in the future.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happenThank you for bringing this to our attention.If you've any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholeBest regardsFazeelAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've contacted our appropriate team to look into the problem and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya RaniAmazon.comhttp://www.amazon.com

Hello, We have closed the buyer's claim for order [redacted] because the buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.To learn more about eligibility time frames, the buyer may visit the ?A-to-z Claim Time Frames? section of the A-to-z Guarantee Help page on our Amazon.ca site (http://www.amazon.ca/help/a-to-z-guarantee).Although we understand the buyer's position, we stand by our decisionWe cannot give the buyer any more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello [redacted] ,I'm Prathyusha from Amazon.com I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience regarding your account.This account was temporarily deactivated for violations of Amazon’s Community Guidelines and/or Conditions of UseAmazon advised that it was investigating reviews posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products; and/or that the account was used for commercial purposesOn further review, the account was reinstated on April 17, 2018, with a warning that further violations may result in account deactivation.Amazon strives to be Earth’s most customer-centric company and we take the integrity of our Community seriouslyAny attempt to manipulate Community content, including by contributing false, misleading, or inauthentic content, is strictly prohibitedIf you have any questions about these Amazon policies, we would be pleased answer them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: a) I recieved three notifications from the Address Verification team on three separate days that my account has been reinstated advising me to place the order againWithin seconds of placing the order, the order used to get cancelled again b) There was no way to escalate the complaintThe online customer care representative claimed that they cannot do anything and have escalated to the security (address verification) team, who kept on advising me that the problem is resolved but was never resolved c) The complete experience was extremely frustrating as the problem was being escalated to people who could not resolve it Sincerely, [redacted]

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide to our customers.I've researched and see your account was reinstated and is available to place the orders on our websiteWe'll investigate further and make sure this doesn't happen again.I understand you want us to send the invoices to your email addressBecause invoices contain sensitive payment information, I'm unable to send them via email/faxYou can view and print your invoices through Your Account.Note: Unfortunately, we won't be able to send the CD of your stored photosTo learn more, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201329690If you still want us to cancel the prime for a full refund, please let me know so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com