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Amazon.com Reviews (6767)

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience you've experienced with your orders.We are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.To make things right for you, I've issued a full refund of $to your Visa card for order # [redacted] .You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding order #111-4246755-6200251, I see that a full refund $was already issued to your payment method on February 22, 2018.Lastly, I also noticed that the orders having delivery issues were with Amazon Logistics; we've decided to stop assigning it as a carrier for your future deliveriesRest assured, you will no longer receive packages from Amazon Logistics and we'll give priority to other available carriersThis change will take approximately three weeks to go into effectPlease understand that this change is specific for a particular shipping addressIf you send items to a different shipping address, this carrier might be chosen to deliver the packageMaking changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedWe appreciate your understanding.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI hope you'll give us another chance.We appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, SapnaRAmazon.comhttp://www.amazon.com

Hello,Thank you for writing back to us for [redacted] We admit of asking seller to accept returns and have advised to refund on receiving return but not before itThe sellers are expected to ship the item after confirming an order and refund when received a returnWe are limited by policy and rules to recharge a buyer's account without their consentDue to the above reasons, we will not be able to assist the customer further in this issuePlease write to us for any further queries

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.I've checked with the concerned department and TRS Recovery Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com order(s)There are some common reasons why this may occurThese include mistyping account numbers and/or routing numbers, omitting digits to account numbers, or recent changes to your financial institution's ABA Routing Number and/or account number structure.You may be receiving, or have already received, a phone call from TRS Recovery Services about this issueThis contact was authorized by Amazon.com.Most processing errors are fixable with some simple changes to the electronic funds transfer requestTo provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:-- Within U.S.: 800-366-1049-- Outside of the U.S., please call 713-567-0499Hours are Monday through Friday, between 7:a.mand 9:p.mCST, or Saturday between 8:a.mand 5:p.mCST.Both TRS Recovery Services and Amazon.com appreciate your response and attention to this issue within the next business daysOnce you have addressed this issue with TRS Recovery Services, Inc., please allow to business days for your payment to clear.We have placed your Amazon.com account on hold pending resolution of this issueYou will not be able to access your Amazon.com account or order information onlineWe will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello, We've checked and found that the returned item has been delivered to the seller and the seller has issue a full refund of $on February 18, Thank you

Complaint: [redacted] I am rejecting this response because: I performed the action to cancel Amazon Prime This is the second time this has occurred I am a senior citizen and it is fortunate that I check my credit card Amazon is not just automatically signing up me for Prime and charging my credit card - they are doing it to many, many other customers and they need to take action to STOP THIS It took me over half an hour to locate the customer service web location They do not make this process easy I will also be contacting AARP and the Alaska Attorney General This is a systematic behavior and fraud I want written verification that this behavior will stop!Sincerely, [redacted] ***

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the trouble with your recent order # [redacted] Upon checking the tracking of the order I see that the order was delivered on guaranteed delivery dateIf you're not satisfied with the item which was delivered to you, you can definitely return the item for a refundSince your order (# [redacted] ) was placed with BestChoiceproducts , a seller on our website, you'll need to arrange a return through the Online Returns Center (http://www.amazon.com/returns)The Online Returns Center walks you through the return process and will provide you with a return mailing label to return the item to the sellerWe will only be able to process a refund when the item is returnedWe appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and although the business still has not fully addressed the root of the problem, I find that this resolution is reasonably satisfactory to meAgain, the action I sought was a revision in the application of the company policy in regard to when payment is taken and opening options to their own customer service agents to resolve issues when clear problems are identified This action has not been taken Had greater flexibility been available to Amazon customer service agents, the problem could have been resolved immediately and not required multiple e-mail and phone call efforts to Amazon customer service Again, I urge Amazon to reconsider policies to avoid recurring issues of a similar nature in so much as I have been subjected to this exact problem on multiple occasions.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] As it happens Amazon corrected my account on their own and this response is about weeks lateThanks for you assistance Sincerely, [redacted]

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted] This is certainly not what we want our customers to experience.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct related to Print Invoice.You can view and print your invoices through Your AccountHere's a link to the invoice you asked about:https://www.amazon.com/gp/css/sum***/print.html/?&orderID= [redacted] However as a one time exception, you can return the item for a full refundHere is the link for the Return Label:https://www.amazon.com/gp/orc/rml/DrZ4lsPPRRMAWhen you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return labelUPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup requestUPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.You can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877)Please reference this tracking number if you call them: [redacted] Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:The A to Z guarenteefrom Amazon covers 3rd party failure and Amazon has in stock the units I have ordered it is the price increase that is the reason they won’t honor it.what good is a guarantee it they won’t honor it Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Amazon.com's response is ridiculous I was on their site when I saw the item for sale, I was on their site when I clicked 'new & used' to see what other amazon.com authorized sellers had for pricing of that same item which put me into conact with th e seller [email protected] It's not the buyers fault that amazon.com has non verified sellers on their site, nor is it the buyers fault to know about an amazon.com policy that you're to use only thier secure check out vs what the amazon.com seller said to do by using a gift card How about Amazon.com put a pop up on your screen letting the buyer know that they are no longer purchasing from an authorized seller before the screen populates with non authorized sellers in stead of pointing me to a policy that you have to really dig into the site for Ridiculous I could not be more disappointed in amazon.com, I have been cheated and scammed by a seller on 'their' site, that's the bottom line Take some responsibility for god sake By you not accepting this, you are essentially stating that anyone can simply create a fake email, create a fake posting and sell to amazon.com customers on the amazon.com site at any time, that's the worst policy I have ever heard Amazon.com, you have ruined my holiday, ruined my respect for you I have no idea how this can go on within your website and yet take no responsibility for what occurs within your domain Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your order.A refund was issued to your American Express on November 3, for $1,We sent you a confirmation e-mail on November 3, 6:PM (PDT).In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account: [redacted] As American Express does not supply us with a reference number for the refund, you'll need to contact them for any further assistance regarding this matter.Again, I apologize for the inconvenience in this matter and I hope getting your refund issued brings this matter to a closePlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: My freight forwarder didn't receive the package, and the signature of [redacted] is not my freight forwarderI don't know what happened, maybe the transport company of Amazon sent the goods to wrong address I have explained this problem to Amazon's customer service workers on line several times, but they always said that there was nothing they could doIt is not acceptable to me, I paid for the items, why I took on the lost for the mistake of Amazon or their transport company?Sincerely, [redacted] ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order [redacted] I appreciate you taking time in bringing this to our attention.I understand that the item you received was different from what you've ordered and the seller couldn't assist.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and can confirm that the seller has issued a full refund of $and an additional refund of $for the return shipping charges.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=537774Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the recent issues you've had with your Amazon Mechanical Turk account.After reviewing your account, the decision was made to reopen your Amazon Mechanical Turk Requester account it at this time.You can now access your account and continue posting HITs for Workers to completeKeep in mind; you may want to view our HIT posting rules to ensure that these HITs do not violate our policiesThese HIT posting rules can be found here:http://www.mturk.com/mturk/help?helpPage=policiesIf we find that your HITs continue to violate our HIT posting rules we will then remove these HITs from the site and you will risk your account being suspended again.Thank you for your participation in Mechanical Turk.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that a different card was used for renewal of your Prime membership.I've confirmed that we were unable to charge your preferred payment method for your Prime membership renewalFor your convenience, the charge was applied to another payment method we have on record for you.This feature prevents any interruption in your Amazon Prime benefits should the primary payment method failWhen you sifor Amazon Prime, you authorize the use of an alternate payment method on record if the preferred payment method failsI understand that this was not what you expected to happen, and you would like the charge applied to a different credit cardWe'll refund the $charged to your Amazon.com Store Card.Rather than apply your Amazon Prime fees to a different card, we won't charge you for this subscription periodWe hope you will accept this gesture of goodwill with our sincere apologies and that you will enjoy your Amazon Prime benefits to their fullest, because we truly believe this feature is great for our customers.To change the default payment method for future renewals, please visit the Manage Your Prime Membership https://www.amazon.com/gp/primecentralI hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and all the account details, I'm sorry to know about the refund issue that you've been facingI wanted to let you know that it was never our intention to make you feel as you were getting the runaround when reaching outOur system shows the refund was issued on the order but was not processed by the bank, and as it stands, our agents are to direct you to your issuing bank for resolutionWe have received notification through our payment processors that the refunds were returned to us by the bank.I understand that you do not wish to receive the refund by a checkI contacted our concerned team internally to work for a resolution on thisThe team has informed me they have contacted you already to provide a satisfactory resolutionI hope the resolution they provided is satisfactory.In case if the issue is still not resolved, please reply to my email directly so that I can work along with the team for further actions.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it being closedWhile I know you're disappointed with our stance on this matter, I want to assure you the responses you've received from our Account Specialists are correct.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.The decision to close your account is a final decision and we won't be considering further requests to reinstate themIf you were to open new accounts, those would be closed as wellWe have taken this action because we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello from Amazon.com, I, Manoj K***, write on behalf of Amazon.com regarding ID [redacted] The buyer has placed the Order ID [redacted] with Amazon.comWhile I regret about the inconvenience caused to the buyer, I confirm that the buyer was fully refunded for this order on September 09, The customer may return the item to the third party seller if the seller assists with the return costs Thank you

Complaint: [redacted] I am rejecting this response because: the order was still delivered late and I chatted numerous times with amazon prior to the delivery and was given misguided information and was lied to Sincerely, [redacted]

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