Amazon.com

Hello,We are writing in response to the complaint filed against order [redacted] Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return within the day window to be eligible Please not that the buyer need to contact the manufacturer directly to claim the warranty, if the warranty is void from the manufacturer the buyer can appeal the claim with the valid proof from the manufacturer In summary this order is no longer eligible for A-Z guarantee program Sincerely,

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for sending us the screenshot.In this case, as per your request I've created a replacement order that's listed belowThere's no charge for this replacement order.You can check on the status of the replacement order here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Guaranteed Delivery Date:February 2, 2016If the original order does show up, please either refuse it or use our Online Returns Center (http://www.amazon.com/returns) to return itYou can also let us know if you'd rather keep the item and pay us back.www.amazon.com/contact-usWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in the refund for return of your Order ID: [redacted] I've verified and see that the order was placed with marketplace seller, American Airless, on our website.Upon verifying, I see that you had in touch with the seller regarding the return status of this item and see that we have no record that confirms the seller received your returnThe seller stated that your package did not arrive, and the tracking information that you provided does not show that anyone at the seller’s address signed for the packageAs a result, your order is not eligible for the A-to-z Guarantee.You can contact the seller or can view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlI suggest you to please check with the carrier who handled the return of your package so that they will assist you in tracking the package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am waiting for the final payment to appear in my account.Sincerely, [redacted] ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the issue with your accountUpon checking I see that the account closure was done as your account is directly related to another account which has been previously closed due to the abuse of our policiesDue to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final oneI’m sorry for any disappointment caused and appreciate your understanding.I hope this information helps! We appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri PAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the delivery of your recent ordersAs a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeWe've come up short on those expectations recently, and I'm very sorry.Further to your correspondence, I'm collaborating with the appropriate teams to work on thisPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I've confirmed that we mistakenly charged you I'm so sorry about this error.I've requested a refund of $to your credit cardThis refund will go through within 3-business days and will appear as a credit on your next statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] Amazon, I am unclear whether you are choosing to ignore the basis of this complaint, or if you fail to understand it Not only did your last message (which mispelled it's correspondence) reiterate the failed rhetoric of your previous customer service messages, but it threatens to withdraw from discussion of the matter Neither of these actions cast Amazon in a favorable light The continued denial of a broken and unethical business practice will eventually effect the company, whether financially or legally Sincerely, [redacted]

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with seller on our websiteThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenPlease go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsSince you unveiled this issue about seller, I’m going to collaborate with our internal teams to work on solutionsI've forwarded the details you sent us to our investigations teamPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.After reviewing your email, I understand you would like to have replacement of this itemI am sorry, we aren't able to replace orders placed with sellers on our websiteI see that seller have issued you full refund of $on Tuesday, December 13, 2016.I do understand your concern about price match issuePricing for merchant items are determined by the individual merchant--not by Amazon.comWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=201133150The vast majority of Marketplace orders are trouble-free; I apologize once again that your experience with this seller has been an exception to this standard.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that the item "Auto Ventshade In-Channel Ventvisor Window Deflector" caused your Passenger window to crack.I've carefully reviewed your account and correspondence with usAlthough I completely sympathize with your situation, I'd like to confirm the information you originally received in customer service correspondence is incorrectWe won't be able to reimburse for the repair cost.I also see we haven't adequately addressed your concernsI've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressedIn addition to this, I will thoroughly review all correspondences to customer service and have any other mistakes addressed as well.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:https://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the multiple charges which are available on your accountThis usually doesn't happenUpon checking your account I see that you've placed two orders with quantity of timing chainsOne order is # [redacted] and the order total is $147.68, the other order is # [redacted] and the order total is $69.66.I also see that we were unable to charge your card on both the orders and you may find multiple authorizations on both the ordersPlease understand that we only charge you once for the orderWhen you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizationsOrders from our Marketplace sellers may be charged at the time of purchaseYou'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersIt depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question- Settlement Verification Code: [redacted] - Settlement Verification Code: [redacted] - Settlement Verification Code: [redacted] - Settlement Verification Code: [redacted] Regarding the extra items which you've received, as you've received more items that you've ordered you can keep, dispose or donate the items - whichever option is most appropriate and convenient for you.I hope this information helps you in locating the fundsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Attached is a screenshot where this company says they issued a refund of not that its pending not that I could take no other actions etc that they had actually issued it and it has been more than to days and it has not been received Sincerely, [redacted] ***

Hello, We are not able grant the buyers request regarding refundThis is because the item returned by buyer does not match with the original item which was shipped Item shipped by seller as per the order placed was a phone of weight ounces, and as per seller the item returned was a letter, no item was shipped back to sellerAlso the USPS return receipt provided by the buyer states the item weight as ounces which was returned with tracking USPS [redacted] In a summary we are unable to take the action requested by the buyer because the weight of the item returned does proof that original item was not returned sincerely

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, your situation is highly unusual and we never intended this to happenI understand you are disappointed with the recent purchase.I've read your email and confirm that the issue has been escalated to our shipping and packaging team to make sure this isn't repeated in the futureI appreciate your diligence in ensuring we take a serious look at these problems.When ever something like this happens and the item is Sold and Shipped from Amazon.com, we issue a free replacement, however, I'm unsure why our Customer service did not issue a replacement, I'll ensure to pass any training opportunities to them by their ManagersYou could always call us via phone to complain, or even via email and chat.I see that we issued a full refund $132.49, please dispose off the item, you do not have to return it to usWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello, I understand your concern regarding the replacement of the screen protectorIn this case, please understand, only manufacturer have the option to provide the replacementIt is not possible for us to provide a replacement for the order as we do not have the option to do so when the order is "sold by the seller and fulfilled by Amazon"We can only provide a replacement for the item when the order is "sold and fulfilled by Amazon"This is the reason, we will not be able to provide any replacement on the orderI'm sorry for the incorrect information provided to you earlier about the lifetime warranty from our endI've requested the appropriate coaching for misleading information you were givenThe refund which was given to you on the order # [redacted] was given as a one time exception and Amazon doesn't provide a lifetime warranty for this productPlease understand, we cannot send a replacement or issue any additional refund on this itemI'd request you to please contact the manufacturer directly for any further concernsI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diksha C.Amazon.com

Complaint: [redacted] I am rejecting this response because: As you can see the stupidity of a company that should have professionals working in customer service, After receiving the first email almost weeks after I placed the ordersThey clearly stated MY ACCOUNT IS PERMANENYLY CLOSEDHOURS LATER THAT SAME DAY I RECEIVED THE SECOND EMAIL STATING THEY HAD RE- instated my accountPrior to them opening my acct again, I spoke with Willam H ( a Supervisor) [redacted] ATTACHED [redacted] During that conversation we discussed the MicroscopeI explained to him since I can’t get into my acct, it was purchased through a 3rd Party Seller on there SiteIf I had a problem I had no way (since my acct was locked) to reach out to him for helpTherefore when it arrives I do not want itIn the past AMAZON ALWAYS SEND A PREPAID LABEL AND ISSUED A PICKUP FROM UPSWhen my acct was stated I went on to my acct and there are links there to return itThey will send the labelNEVER BEFORE WAS THIS EVER THERETHEY WILL DEDECT THE COST OF SHIPPING OF $from my refundAs stated in my previous message to you I am on a Social Security Disabilty and receive a fixed incomeAfter all the mistakes THEY MADE EVERY MISTAKETHE NERVE TO STATE THEY WILL DEDUCT THE AMOUNT OF $when they receive the itemToday I had to use my time, my gas back and forth to go to the UPS STOREI refuse to from it in a UPS drop off box because I want a receipt that it was given to UPS, WHICH I DO HAVEMIGHT I MENTIONED ITS ABOUT miles from my aptmiles of gas wasted by their mistakeI have wasted several hours and time and have been extremely upset over this issueKindly please help

Hello ***,I'm Naseema from Amazon.com I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime membership charge on your account.I've reviewed your account and confirm that you've disputed a chargeback contacting your credit card company .We also confirmed that the dispute in question has been resolved between Amazon.com and the issuing bankAs such, we will not be able to assist you with reimbursement.I suggest you to please contact your bank for refund confirmation of this chargeback.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com: Amazon sent me an email about this case on March 2nd, today I was able to get back into my Amazon account where I could see I still have my $gift cardTHANK YOU so much for how quick this went! I am very impressed with the Revdex.com and even Amazon at finally taking action to fix my situation Again, thank you! [redacted] ***

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consent.I checked your account and see that you've accepted the offer which we provided for the Prime trial on July 7, I'm sorry if you are unaware of thisYou've signed up for this program while placing the order #***- [redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on August 6, 2015.The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueIn this case, as an exception I've canceled your Amazon Prime membershipYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 2-business days and appear as a credit on your statement.Your comments are appreciated about including the links with warnings to the prime accounts will incur charges to the bank account is a big help to usIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We appreciate your feedback about these changes, and I've passed your comments along to the appropriate people in our company.I want to assure you that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againI hope that you will give us another opportunity to prove the quality of our service to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Aamazon is indicating I need to contact [redacted] which I can ONLY do through their website as there is no actual contact information for this seller I have utilized the contact seller feature on the Amazon webpage twice to reach out to the seller and yet no reply Then when you look at the picture it indicates the seller is [redacted] I then click on the name to contact that seller and it defaults to [redacted] I'm chasing my tail when, in my opinion, Amazon should offer more to satify a customer Sincerely, [redacted]