Amazon.com

Complaint: ***I am rejecting this response because:Amazon,s practice of putting a "hold" on orders is outdated and needs to be revised,and because of this practice,my balance in my checking account was altered(since I had placed orders,each having a "hold" applied) to the extent that one of my orders payment could not be processed,and I had to cancel.This order for a women's Citizen watch was a Christmas gift for my wife.Amazon has not compensated me anything for my inconvenience or aggravation.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: no full refund offered by Amazon
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've reviewed all your previous correspondence and can confirm that as per our Account specialist team we won't be able to process any refund.As your account is closed for violation of our policies, we will not issue refund for the order# *** until the correct items are returned and processed at our return center.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you'd like to close your account.***, I've
checked our records with the email address you've filed the claim and there aren't any records of you contacting our Customer service requesting to close your Amazon.com AccountIn this situation, we will need you to write us back from the account that you'd like to close, and I'll assist you accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and understand that you’re concerned about the Fraudulent orderI apologize for
it. In this case, I need to look into the problem further and wrote to our concerned department so that they will investigate the issue, and it'll take a bit more time than usual.I just wanted to let you know I'll write back on November 06, with more information (Answer/Resolution)I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello Ms***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding points balance on your account.Please do understand that When you pay
with points, you may see an authorization once your order enters the shipping process, but we don't process a charge until the order ships.If you were to cancel or change the order, any unused points would go back to your balance and could then be applied to another order.Some banks may hold funds in your account as authorizations even if an order is cancelledPlease contact your rewards provider at the number listed on the back of your card for assistance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the Six Month Free Trial Prime Plan for Amazon Student Program and I can
certainly understand your frustration for being charged.While the Student Plan includes Prime shipping benefits, access to Prime Pantry, Prime Photos, and Prime Early Access Deals, it doesn't include Prime Instant Video, Prime Music, Kindle Owners Lending Library, or sharing.If you try to use the benefits which are not available for free student prime, your subscription will be automatically upgraded to the One Year Paid Amazon Student Prime membership.Our records show you signed up for the Month Student Prime Free trial on June 4, and that same day, and plan was upgraded to the One Year Paid Amazon Student Prime membership.The paid plan does include Prime Instant Video, Kindle Owners Lending Library, Prime Music, Prime Photos, Prime Early Access Deals, Prime Pantry, and Prime shipping benefits and like the free trial, does not provide an option to share.I see that we've already re-enrolled your account in the six-month free trial of Amazon Prime offered by Amazon Student on June 17, As part of your Amazon Student membership, you get six months of Free Two-Day Shipping on millions of items and secure unlimited photo storage with Prime PhotosAccess to Prime Instant Videos, Prime Music and the Kindle Owners Lending Library are not included during your free trial periodUpgrading to a paid Prime membership will give you access to these featuresWith your Amazon Student membership, you are eligible for 50% off the annual Prime membership.To learn more about Amazon Student, visit:http://www.amazon.com/help/studentYou can see when your Amazon Prime benefits will end on the Manage Your Prime Membership Page in Your Account:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlAs you mentioned that you were charged an overdraft fee, as a goodwill gesture, I hope you'll accept the $promotional certificate which I've applied directly to your Amazon.com account for immediate use on your next purchase.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the information the business provided is not correct and is not trueI have informed the business on several occasions that I did in fact contact my bank and the bank has no record of the transaction or transaction number or credit amount the business claims it submittedI have not ever received the refundThe bank has no record of this transaction or transaction numberThe business is aware of this because I have informed the business of this several times
Sincerely,
*** ***

Complaint: ***I have attached once again the proof of purchase receipts and the
I am rejecting this response because: Apparently Amazon didn't review my account as they stated againIf you had properly done your due diligence and verified the speedway receipt that I sent to your fax number to verify the info when you asked for it along with my Identification you would have seen the SPEEDWAY purchase of the Gift Cards.which speedway where the gift cards were purchased is on Amazon.Com's list of authorized retail sellers of your gift cards and who I also will be contacting letting them know that Amazon is making accusations and stating that the gift cards purchased at one of the SPEEDWAY locations are invalid and wont be accepted even after it was activated at the store and then redeemed on Amazon.com and accepted at the time of redemptionI'f Speedway isn't an affiliate then why is it listed as one?? I find it very disturbing and time consuming of innocent consumers being treated unfair and automated as I am pretty sure all the emails and issues with Amazon are generic and not personally handled on an individual basis rather than on a bulk response and is definitely happening with thousands of other loyal and honest customers who pay for their gift cards at authorized retailers and who receive them as gifts from family and Amazon is accepting the cards while being entered and confirmed and adding the amount to the available balance of the customers who then purchase items using the available gift card balance and allow them to make a purchase and to then prematurely block access to the customers account not allowing to log in and not even sending an email to them explaining the incident and giving the customer a fair and equal right to clarify any mistakes made which clearly is Amazon..comIf there are gift cards as you say that are not validThen how can they be validated and and ready to be used which like any other gift card in the the United States of America they all need to be verified and the magnetic strip needs to be swiped by the sales associate at the retail location in order for the gift card to be redeemed as a valid card to useI have had an incident where the associate didn't properly validate a gift card I purchased and when it was to be used it was redeemed as invalid and inactive which makes sense as it wasn't properly activated at the store, which brings this to my point where the speedway store validated the gift cards and activation ready to be redeemed and once the gift is redeemed the gift card no longer becomes valid and is impossible for it to be redeemed and reused by anyone at allHow can you explain that to me....attached You will find the store receipt for the gift purchased with my credit card and validation receipts of the gift cards bought at your authorized retailer SPEEDWAY as it clearly states on your list of retailersI have now spent more time then I ever should even have with a multi million dollar company who simply thinks they can cheat and wrongfully defraud the American paying taxpayers and continue breaking the law with unfair business practices and making completely allegations and to continue to ignore a customers proof of purchase and verification of VALID AMAZON GIFT CARDSA simple call or verification to the location or speedway to match up the cards with the purchase is all it takes...Also the retailers who sell the Amazon cards usually order the cards and are invoiced by the seller of the gift cards who in this case is Amazon.com as they are listed as your authorized retail gift card sellerA complaint was filed with the corporate office of Speedway as well and was told I was awaiting the clarification that Amazon made a error on their part and I would contact them with a statusI'm sure speedway will more than likely discontinue the sales of Amazon gift card to their customers as they don't want to tarnish their reputation and name
Sincerely,
*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you haven’t received your items from order
#***. Please understand that as the item was delivered to the correct address we advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police departmentWithout the police report, we're unable to take further action. Please send us the scan copy of the police report so that we can investigate further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've personally listened to your phone call on October 5, and understand that you have claimed a refunds for kindle E-book digital orders of amounts $and $But I'm sorry that there is no request made to cancel your kindle subscription at that time
Further, I've checked and see that you have contacted us on November 6, and then asked to cancel your kindle subscription as you are charged for the kindle subscription and I can see that our agent has cancelled the subscription and issued a full refund for the same
However, I further understand that you are requesting for the refunds of $3.99, $and $for the kindle E-books purchased on September 7, We have clearly mentioned them on our website with the pricesWe have not mentioned any where that these books are free of costI apologize for any confusion this has caused
You can check the below links for the clear description of the price on our website
***
***
***
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
Regards,
Wilmani

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you have applied for an Amazon Store Card and was promised a $gift card to be applied to your
order which you placed after the applying for the card.I would be happy to help youIn this case, once your card is approved and your card is added to the account, please reply to this email and let us know so that we can go ahead and issue $refund for the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We loo forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that you were charged for Amazon Prime membership, I understand you did not receive the refund for the
cancelled membership yet.***, I've checked your Amazon.com account and see that a refund of $was issued to your original payment method on January 11, 2016, please contact your bank, I'm sure they will find the refund processed to your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your orders #*** *** ***I've checked
and can confirm that a full refund of $was issued to your Visa on April 12, and $on March 31, 2017You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Dear ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you weren't able to locate the refund issued to your card
According to our policy, refunds are issued to the same payment card that was charged or used to place the orderIn this situation, I want to assure you the information you received from our end is correctAs mentioned, refund is issued to your bank/payment card, please contact with your bankWe received a reference number from your bank when they accepted our refund, therefore your bank will be able to trace the refund with the details listed below:
reference number: ***Issued Date: September 20, 2016Amount: $***
If you're still not seeing your refund, please contact your bank to provide the reference number above, and dispute the transaction as "refund never processed"At that time, they'll see a pending transaction and will follow the path back to our payment processor to locate the refund
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your understanding!
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your experience with us on Prime Day, I understand you are upset.I've checked your
correspondence with our Customer service and I'll also ensure to pass any training opportunities to my colleagues at Customer serviceWe will make sure that this isn't repeated in the future.Further, I see that a refund of $to your Gift card balance was issued to your Amazon.com account which is now available for your future purchasesAs we've issued $gift card balance to you, we will not be able to send remote again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm following up with you regarding your Revdex.com complaint #***.I thank you for confirming the order number relating to your complaint.I've the order #*** and other related orders which were placed on March 22, and found they're being returned to Amazon by UPS carrier.As the carrier is still in transit, refund process might take some***eHowever, I've made an exception to the standard refunds policy and issued full refund to all the ordersRefunds will be processed within 3-business days.Refund details as follows:Order ID: *** - $29.40Order ID: *** - $9.14Order ID: *** - $19.56Order ID: *** - $6.79Order ID: *** - $17.79Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any misunderstandingI've checked your account and would like confirm that $issued was not a Gift cardIt is a promotional credit added to your account from which you've purchased Fire TV stick (which is different from the one you've filed Revdex.com complaint).Your current promotional balance is $Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:***That being said, we'll not be able to offer any additional compensation or insight/action on these matters, and any further inquiries on this matter will not receive a responseWe appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: another copy and paste responseI already contacted the manufacturerI stated that in my complaint.Sincerely,*** ***