Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your marketplace order#***.I've read all your
communication with seller and can confirm that seller was willing to issue refund on your return request for the item.I see that you've cancelled return request as you prefer to keep the item and would like seller to offer you partial refund of $amount for activation fee and seller prefer to offer $once you remove review that was posted.Since, review was not deleted seller decline to issue $partial refundIf you still want partial refund you can get in touch with seller about removal of your posted review.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your refund yetThis is really not what we want you to experience.I've
checked and see that your order# *** was cancelled and we have not charged for it.Please note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.Here are the details of that authorization:------------------------------------------------------------------...⇄ $) Tuesday, March 7,2017 Master card ***Authorization Only 9:01:PM PST Retail Order---------------------------------------------------------------------------...⇄ banks may hold funds in your account for these authorizations even if the order is canceled.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***Please check back with your bank and write back if your bank confirms the charge(which is a rare case).I hope this information helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello Mrs*** * ***, I do understand your concern regarding the seller "Perfect samplers" products on our website.As explained earlier, we only hold the inventory for this item and Perfect Samplers is the one who manufactures itThey'll be in the best position to help youI'd request contact Perfect Samplers.However, I've forwarded your feedback regarding the seller "Perfect Samplers" to the concerned team of our companyEach report they receive is investigated and the appropriate action is taken.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the condition in which your order arrivedAnd customer service couldn't helped
youWe want to make sure this sort of situation doesn’t happen againWe’ll coach the associates and direct them on how to properly investigate the rare situations such as the one you experienced so they can effectively communicate with our customers.I see that upon receipt to your package, full refund was issued to your MasterCard for $You can view details of the completed refund on your Amazon.com account:
***Unfortunately, we are unable to send the replacement as the refund was processedTo make this right for you, we will honor the same price you originally orderedYou're welcome to place a new order for Nintendo Switch and let us know the order number, we will honor the original price of $Here's a link to the detail page for the item:***Nonetheless, I've shared your comments with our appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding the charge for prime membership. I've checked
your prime subscription and see that you've subscribed for prime in December 14, for free trial prime membership for one monthThe free trial prime was subscribed from December 14, - January 13, 2018. As the free trial membership ended on January 13, you were charged for $As you've used prime benefits, a partial refund was credited to you on January 23, in the amount of $You'll receive this refund in next 3-business days. Further, a discounted EBT prime membership is subscribed on January 23, in the amount of $As a tax of $0.46 is added to this charge, the total amount you were charged for this membership is $($+$0.46). In this case, please understand we'll not be able to refund the amountIf you'd wish to cancel the membership for this month, please let us know and we'll cancel the membership and a refund for $will be issued towards your original payment method. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
This is simply not acceptable business practice If you claim that the iphones weren't there, show evidence of them not being there
If you don't want to refund the phones, you need to ship them back to me You cannot say the phones weren't there and then have nothing to ship back to me
I am demand my refund or my phones back!
Sincerely,*** ***

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As we informed you earlier, we have closed this accountThis is because you have consistently asked us to issue
refunds for a large number of your ordersWhile we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.After a thorough review, we have decided not to restore your full access to this accountYou will not be able to place orders on our site.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any inconvenience you might have experienced with the payment for the order
#***.I see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipmentI've checked with our payments team and confirmed that, multiple authorizations and refunds were due to fulfillment center re-planning on shipping the itemsWe authorize for full amount as you've used pinless debit and if we're unable to ship the items from the order, we will 'refund' to re-authorize at the next Fulfillment centerSince the card is PIN-less debit, we are unable authorize, so it is charged instead and refunded. In this process, you might have received automated payment decline e-mailsI confirm we have charged only once for orderYou'll see the refunds (previously charged) on your PIN-less debit card within business daysI'm sorry for any inconvenience this may cause.To avoid this kind of situations or if you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201132790I've checked your order #*** status and confirm it has shipped and we expect to delivery your packages on December 2017.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standardI hope you'll be with us as we work hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you were charged for "Prime club annually", in the amount of $without your
consent, due to which an overdraft fees was charged.I'd like to explain you regarding the charges on your Amazon.com account for PrimeI've checked your account and see that you've subscribed for US Prime club one month free trial on March 4, and your Prime annual membership was renewed on April 3, 2016.Please know that, to ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of the free period/Prime paid membership, we'll automatically upgrade your trial to a full 12-month membership at a cost of $(that is months in addition to the period of free membership you received)If you want to continue your Amazon Prime benefits, you don't need to take any further actionThis is why we ask for a credit card when you sign up for the free trial: to make the conversion truly automatic.However, if you don't wish to upgrade to a regular 12-month membership, you can opt out at any time during the trial period via Your Account (www.amazon.com/your-account)Just click "Manage Prime Membership" under "Settings," and click the "Do not continue" link.As you didn't opt out, you were charged for the renewal of your Prime Annual MembershipI see that your Prime membership has been cancelled and a full refund of $was issued on April 4, We process the refund from our end immediately, but it depends on your bank to process the refund to your bank accountGenerally, it takes to business daysPlease contact your bank to know the status of the refund.Regarding the refund for Overdraft fees:I can confirm that our Charge Inquiries department has issued a refund of $to Visa card towards the overdraft feesThis refund should go through within business days and will appear as a credit on your next billing statement.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced in this case.I've contacted our Account Specialists team to
investigate on this issue, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent orderThis isn't what we want
our customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about USPS to our shipping department--I know they'll want to hear about your experience.I've checked and see that the Order#*** was shipped by us on November 4, to be delivered to you on November 5, I'm sorry to learn that you didn't receive your package, even though tracking says it's been deliveredSometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its wayWhen this happens, we expect the carrier to deliver the package within one business dayIn this case, looks like the package is lost in transit.As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.I've requested a refund of $to your credit card.You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If you still want the items, I request you to place a new order for the same or similar item sold by seller and fulfilled by Amazon with fastest shipping available and reply to this email with the new order number so that I can waive or refund the shipping charges.Please make sure that you place an order with Amazon or any seller which is labeled as, "Fulfilled by Amazon", so that we can modify or make any further changes to the order.Also, I'm sorry to hear about the frustration you experienced in trying to locate our phone number on our websiteWe recently made improvements to our Help pages to allow customers to click a button to either call us (if they live in the U.Sor Canada) or e-mail us using the "Contact Us" pageFrom the Amazon.com Help pages (http://www.amazon.com/help), hold your mouse over "Need More Help?" then click on Contact Us.When you use this option, we gather information about your issue and have your account information ready when we call youBecause you don’t need to go through a complex phone system, we’re able to provide you with a quicker connection to the right support team.Please be assured that we want to make your experience at Amazon.com as enjoyable as can beThat includes answering any questions you might have about shopping with us.If you’d like to keep our phone number for future reference, you can always contact us directly at:- U.Sand Canada: 1-866-216-1072- International: 1-206-266-2992We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the closure of your Amazon.com accountAs per the update received,
we have restored access to your accountAny pending orders will be processed.Again, I'm sorry for any inconvenience while your account was unavailable.We appreciate your cooperation and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello *** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with regards to the wedding registry issue. I need
to look into the problem with the appropriate team and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've forwarded your message along to the training department for their consideration and will ensure additional training is provided where necessary.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:This does not address my initial complaint, nor does Amazon undertake to cease their deceptive advertising behaviour.Sincerely,*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and what you describe sounds very unpleasantFirst of all I apologize for the
hassle you've gone through with the delivery boy.I appreciate your patience while we conducted this investigationAs a result of this investigation an Amazon Gift Card in the amount of $is added to your accountA refund confirmation email was sent to you by our team which I've resent to you and I request you to check your email ID.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
I bought two gift cards The first I redeemed to my account and the scamming seller told me I couldn't do that So then I bought a second gift card, sent the code to the scammer, and they redeemed it and have since run away with the money
Like I've said, I found this scamming seller directly on Amazon, so it doesn't seem that crazy to expect you to stand behind me I honestly didn't even think there was a chance of getting scammed when I used an Amazon reseller That obviously was incredibly wrong!
Sincerely,*** ***

Hello *** * ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry for the negative encounter you had with our Customer
Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.I’m terribly sorry to hear about your poor delivery experiences, and I truly appreciate you making us aware of itAt Amazon, we pride ourselves in being the world’s most customer-centric companyRegrettably, our delivery partner hasn't been meeting our high standards of lateWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriouslyI've personally reached out to our delivery station to make them aware of the issues you've had.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation emailIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.More information about the shipping options can be found on our help pages here: https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&...⇄ completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.Jesse, we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.Also, regarding Prime on your account, I see that the prime is cancelled and we've already issue refund to your original payment method.To become a member of Amazon Prime and for more information about our various Prime memberships, go to our Sipage:http://www.amazon.com/primeMore information about Amazon Prime is also available on our Help pages:http://www.amazon.com/help/primePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding $credit for completing survey.Upon checking, in details in order to
receive $credit you will get a first look at the first Episodes of an Amazon Original show named American Playboy and You may only take this survey on your laptop or computerEach episode will last approximately minutes, and you will be asked to answer questions before and after each episodeWhen you view the episode, we will take you to our partner website, and you will not be able to pause during the videoWhile each individual episode needs to be watched in one sitting, you do not need to complete the entire survey or watch all three episodes in one sittingInstead, you may close out of the survey at any time you are not watching the episode, and just click on the link in this invitation to return to where you left off at any time.This survey will close at midnight on Sunday, January 8th, so you must complete all three episodes and the survey before then in order to receive the gift card.As mentioned by our Amazon Studio Team, Since you haven't complete the welcome survey before you watched this particular offerThis is why you were asked a series of questions before watchingUnfortunately, you did not meet the criteria to be eligible to view these episodes after completing the survey.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,
We are writing in response to the complaint filed against order ***
A full refund for the claim amount was issued to the payment method buyer used to place this orderBuyer can check the status of the refund on Your Orders page in the Your Account section of our website (www.amazon.com/youraccount)
-- Refund Date: 08/30/
-- Refund Amount: $
If the order was paid by credit card, it may take several business days for the refund to appear on buyers credit card accountBuyer has to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order
Thank you from Amazon.com