Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with the recent orders placed and I appreciate
you taking time in bringing this to our attention.I understand that shipment #from the order #*** never arrived even though the tracking states deliveredWhile I see that a full refund has been processed, I've engaged the appropriate channels to fully understand what happened with this order and to mitigate the recurrence of such instances.Regarding the shipment #2, I can confirm that the package was delivered on time and even the order confirmation email you received has an estimated delivery date of October 27, Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:***Further, I see that the order #*** placed on October 26, was delivered on October 28, 2016, which is on timePlease be assured that we won't hold on to any of our customers orders for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on January 19, 2017.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com: Thank you. It is not Amazon I wanted the complaint against. It is the *** *** *** as they seem like a scam. They do not answer phone calls or voicemails, do not return emails and have no valid phone # on their site. Amazon did the right thing to take care of the issue via refund. *** *** *** is a fraud and should be investigated. Amazon should consider stopping their dealings with them since they don't respond to them either
I have reviewed the response made by the business in reference to complaint ID 12837830, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the package wasn't delivered as promised, I understand you are upset.***, I realize how
disappointing it is to not receive the gift item on time, to make sure our team is aware of the error, I've reported the issue to them, we will make sure that this isn't repeated in the futureI see that our Customer service issued a full refund of $to the same payment card that was used to place the orderIf in case you receive the package later, please keep it as our compliments.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointing experience you had when you contacted our customer service.I've forwarded the
feedback to the appropriate supervisory team for training our colleagues.I understand I cannot compensate for the inconvenience this has caused, I've added a $Promotional certificate to your accountI hope you would consider this as a good will gestureFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Thanks for subscribing to Prime again and giving us another chance to serve you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

While we appreciate the seller's interest, we are unable to provide information on our investigation methods.After a thorough review of their account and all information they have provided, we will not be reversing out decision.Sincerely,Merchant Review TeamAmazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Mr***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear that you've had a problem in accessing your account.Your account has been
reopened after the unauthorized activity on your accountI've confirmed we have reinstated access, and am sorry to hear about the problems you've had logging on the website.In order to access your account, you'll need to reset your password onlineYou may use the secure link below to change your password:http://www.amazon.com/o/self-service-forgot-password-get-emailIf you're having difficulty with resetting your password, we'd be glad to helpJust give us a call at 866-216-to speak with a member of our Customer Service team.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenienceI've checked your previous correspondence with us and understood your
concern.On checking the emails sent to your son's account I've confirmed that we've already sent emails each on the following dates along with the information on how it can be reinstated again.Saturday, October 21, 6:PM (PDT)Saturday, October 21, 8:PM (PDT)Tuesday, October 24, 1:PM (PDT)Wednesday, October 25, 9:AM (PDT)As mentioned in the emails sent to you his email address, we request that you please contact the card issuer and have them send the information below to our secure fax linePlease note that these details needs to be sent from his email address that is associated with Amazon.com account.-- The billing name and address that you registered to the card.-- The last two digits of the payment card.You can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationOn checking the account with the email address you've provided I also see that the $gift card is still on the account and hasn't been usedPlease note that once the account is unlocked he'll be able to use this gift card for future orders on Amazon.com.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I was guaranteed my products would be shipped for the price I purchased them and I was upgraded to free day shipping Simply offering me a $credit is not fulfilling the commitment made by Amazon.com Free day shipping alone is $on Amazon.com
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend a sincere apology for any frustration this matter has caused.As said before the items are not eligible for promotionWe are unable to offer discount on these items.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the Prime subscription charges on your account and I apologize for any inconvenience
this has caused.Further to your correspondence, I've checked and found that the e-mail address you contacted us with isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the accountTo be able to get this looked into further and get this resolved, please write back from the email address associated with your accountIf your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com/your-account) and click "Login & Security" at the top of the pageYou'll be able to use the "Edit" button to update your information.We look forward to hearing from you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in the processing of the over draft charges $70.00.As promised, we've issued a refund of $+ $= $to your payment card that was used to place the order ***, you will receive the refund with in the next 2-business days, excluding your bank's processing time.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=D01-*** Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the pricing of the item on our websiteWhile I know you're disappointed with our stance on this matter, I want to assure you the information and response you received from us previously is correct.As mentioned, we have forwarded this instance to our internal team for further investigationSo that they can look into this and try to avoid these instances in future.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,MerajAmazon.comhttp://www.amazon.com

Hello, We have closed your claim for order *** because it is not eligible for coverageAlthough we understand the buyers disappointment, we have no record that confirms the seller received your return.The seller stated that the package did not arrive, and the tracking information
the buyer provided does not show that anyone at the seller’s address signed for the packageAs a result, this order is not eligible for the A-to-z Guarantee.If the buyer needs to return an item in the future, we recommend following these best practices to be sure that the seller receives your package:-- Include the order number on or inside the package.-- Insure the package.-- Use a signature confirmation delivery service.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Although we understand the buyers position, we stand by our decision-- Date of Claim: January 19, 2017Sincerely,

Complaint: ***
I am rejecting this response because YOU HAVE FAILED TO ADDRESS ANY OF THE DESIRED SETTLEMENT AS ORIGINALLY WRITTENDesired Settlement: Modification/discontinuance of an advertised claim Resolution from Amazon.com senior management: Extent of advertising and marketing Impact assessment on their public stock valuation Disclosure of their relationship to the seller "junleidz" favored by these reviews Disclosure of their relationship to the pay for reviewers Understand the financial impact on myself from advertising and marketing similar to this Contact to all buyers of this fraudulent product and proper resolution with them on an individual basis
I ALSO EXPRESSLY REJECT THE Revdex.com SENDING ME THREATENING LANGUAGE AND A DEADLINE "so as to avoid closure of the complaint as assumed resolved."THE ISSUE IS NOT RESOLVED UNTIL THE POINTS I'VE OUTLINED AT THE Revdex.com'S REQUEST ARE ADDRESSEDSincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #***.Amazon.com has a day return window, and
while we can make exceptions on when items can be purchased from Amazon directly and returned that isn't always the case.Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist you with the refund.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from our customer service is correctAs mentioned, Games & Software downloads ordered on Amazon.com are non-returnable and non-refundable after purchaseOpen software which is returned for reasons other than an Amazon.com error isn't eligible for a refund.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the difficulty you'd in cancelling Kindle subscription.I've searched your
Amazon.com account under ***@yahoo.com and see that there isn't Kindle subscription in itYou can use the link below to go directly to Your Account:www.amazon.com/your-accountHowever, there is another Amazon.com account registered with a different email address and has an active Kindle subscription in itGiven the delay, I wasn't sure if you're referring to cancelling it or any other oneUsually, once the Kindle subscription is canceled, it isn't possible to reinstate the original benefits even if customer subscribe to it againFor this reason, I haven't canceled Kindle subscription in that account.Further, I see that our customer service team has sent an email on steps to cancel Kindle subscription to that email addressI request you to recollect the different email address and check it's inbox for further instructions.If you would like to cancel your Kindle Unlimited subscription, please follow these steps after signing into original email address:Go to https://www.amazon.com/gp/kindle/ku/ku_centralSelect "Cancel Kindle Unlimited Membership.”On the next page select "End Membership on date" to confirm the cancellation.In case, you'd want me to cancel Kindle subscription in other account, then kindly confirm the email address on it so that I can do the needful.Nonetheless, I've forwarded your comments as a feedback to appropriate team for consideration while making future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

It is commingled for this item overallHowever, during my items stored in amazon FBA warehouse, some of them were misplaced and never foundWith that, Amazon compensated my account by moving some exact items from its own inventory to mine for saleThe specific defective item sold to the customer for the involved order was the item coming from Amazon's holding account (amazon's own inventory)So it is not commingled at all according to its definitionWe both know exactly where it came fromIt is so unfair for Amazon to refuse taking responsibility and stating it is commingledIt is not true for this specific sale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Complaint: ***I am rejecting this response because: Amazon sent me a email saying they will not help and will ignore future messageshow patheticGood to know what kind of company I'm dealing with.Sincerely,*** ***