Amazon.com

*** ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you want us to provide additional refund credit of $as informed by our Customer service representativePlease understand that, we've issued a full refund for the item that you have not received and provided promotional credits as compensationUnfortunately, we are unable to provide any other credit and I hope you understand our limitations.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:I returned the items and was promised a full refundA company should stand behind what they say. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me assuming they don't go back and lock up my account again If they do, I will contact you again Too many areas of this company do not talk to one another and their process for handling situations like this are deplorable
Sincerely,
*** ***

Hello, I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message Thanks for being such a valued and long-time customer of AmazonIt's not our intent to let a
customer down, but have a pleasant shopping experience at AmazonI know how disappointing it can be when you aren't able to get the item you've got your eyes on, as you expected so I'm sorry if we've let you down Please note the availability listings on our website are updated frequently to reflect the most up-to-date information for potential ordersTherefore, the website availability for an item will change when an order has been placed for the last item we either have in inventory or have available from our supplier This means the item is currently out of stock and we’re not sure when we’ll get more of this itemWe'll do our best to get the item for you, and we'll send an e-mail as soon as we have more information Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go bySuch requirements may affect the delivery date for the order, which is what happened in your case and what I feel is the hold up I see that VHC Brands Tea Cabin Jute Rug, Rect 24" x 36" is currently available with third party seller Primitive Home DecorsIf you're interested placing order with seller, please get in touch with seller before placing orderHere is the link to contact seller: http://amzn.to/2rsW0OR Since I'd like to help resolve this issue as quickly as possible for you, While I know this item is out of stock now, I searched for similar item: https://www.amazon.com/gp/product/B007RTCHWQ/ If you'd like to place a new order please go ahead and place the new order we will adjust the price of the item accordingly and waive the Expedited international shipping costsPlease note item must be ship and sold by Amazon.com, as we are unable to make any changes on seller order Nonetheless, I've shared your comments as a feedback to the prime business teams for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers This is certainly not what we expect our customers to experience and it's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Madhavilatha AAmazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing back to us with the requested information.I've verified that your order has been canceled and you have not been chargedThis canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).Further, I see that this order was placed with margaret rasch, a seller on our websiteShould you have any further queries, please contact the seller. For help with your order, click the link below:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your experience with the customer service when you've contacted regarding the Gift
card and I'd be happy to research the problem further.It's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.You should expect to hear from me as soon as I have an updateIf you have additional questions in the meantime, please feel free to reply directly.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I am not asking you to provide details on your investigation processYou have close to $7,of my money, is it not to much to ask when I will get it? I noticed you had no problem taking your seller fee out of my money when my merchandise sold but you have been making me wait with no actual date of when I will receive MY MONEYIt has been days since I sold my first item, why is my account still under review? When will I receive my funds? You can't do thisYou can't deny people the money they earned and then not provide any information about when they will receive itALL the customers I sold merchandise to have received their purchases and some have left positive feedback alreadyWhat is left to investigate? I find it really astounding that you have this policy and deny people the money they earn and then don't give them any information on when they will receive itDo you plan on ever releasing the funds? Or will you keep them indefinitely from me? My questions are not prying into your "investigation process," I think anyone in my position would like some answers on when their money will be released to them$7,is a lot of money and you are causing me severe financial hardship as I need those funds to pay off the merchandise I purchased that has been sold on your websiteYou really need to reevaluate this process of yours cause you are not taking care of the sellers that you make money off ofYou provide no seller support and no reliable information on when I will receive MY MONEYYou have no right to deny it to me, I made that money legitimately and I should not have to beg to get what is mineRelease my funds already
Sincerely,*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues that you have experienced with the Fire TV boxIt's also disappointing to hear
our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I would like to inform that we' have created a replacement for you at no additional charge and following are the details of the replacement order:Order Number: ***Shipping Speed: One Day Shipping.Estimated Delivery Date: Tuesday, February 28, (In stock on February 25, 2017)Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID=***To return the defective Amazon Fire TV | Streaming Media Player, please click the following link to print your return mailing label:https://www.amazon.com/gp/orc/rml/DfsyChPBRRMAPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello Anna,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the item "Baby Foot 60mins Japanese Ver." for the Order ID:
***This is certainly not what we want our customers to experience.In this case, there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $34.58, which includes the cost of the item and any shipping costsYou'll see the refund within the 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=*** Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend my most sincere apologies for any frustration this matter has causedIt
is certainly not our intention for our customers to have anything but pleasant experience at Amazon.com.I looked into your account and see the $charge you mentioned was processed on January 4, for your Amazon Prime membership renewalSince you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amount for $on January 4, 2017.Regarding the banking fees you incurredI'm glad to see that our billing team refunded overdraft fees as a result of the accidental renewal of the Amazon Prime MembershipWe've refunded $to your Credit Card, which should reflect within 2-business daysThe refund was requested on January 9, 2017.Again I sincerely apologize for this frustrating experience and I hope this information's helpfulPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the gift card.As mentioned earlier, a gift card once redeemed cannot be removed from the accountFurther, I also see that this gift card was purchased from a store and since this wasn't purchased from our website directly, it cannot be refundedIn this case, you can contact the store so that they can help you further.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint about Socofy Leather Ankle Bootie and I'm sorry to learn about the negative
experience you've dealt with it.Upon checking the order, I've found that a full refund of $was issued by the seller on February 24, Refunds through Amazon are processed within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with your account.As per your request, your account has been closed by
our account specialist team on July 29, All payment methods and addresses have been removed and I've unsubscribed you from our mailing listYour account is no longer accessible to you or anyone else.We've appreciated your business and wish you the best of luck in the future.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
** *** Hello, thank you very much for the help of institutions, because my English is not very good, so do not quite understand the meaning of the mail, I had the idea to get the money, certainly will not be returned, I'm not going to take that one month charge feeBut my account at the end of December has been canceled, so it is impossible to convert the business user identity for individual users, you are aware of thisI don't have money, I have changed my credit card, so the future will no longer charge,Just want to be able to check the Amazon's own system, or how such a system can be very good for the user service, the loss of the user's site, waiting for it to close onlyThanks again for your help

Complaint: ***I am rejecting this response because: the response given was that the third party was reponsible for the mistakeIt was stated by amazons customer service that they were responsible for the listing and we're taking it down imeadiatly to fix the problemIt was being flagged so it wouldn't happen againAs of today 9-2-the listing is still active saying I should receive the same items that I am complaining about not gettingSo I still want what is promisedAmazon created and managed the listing and can't finger point to other people when they repeatedly drop the ballNo actions have been taken to say that say the listing was in error, it is still activeA grocery store does not make *** Mac and cheese, but if they put up a sign on accident that says cents a box, they honor it and take immediate action to correct the problemEvery retailer works off of a third party system, either pay up front, term billing or consignmentThis is what Amazon does and takes a cut of the Profits just like a walk in retailer and should be held accountable for there advertisements as such.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointment you've had with the closure of your Amazon.com accountI
understand that you want your account to be reinstated.I've reached out to our Account Specialists team who are investigating into thisI'm personally following up with this issue and will get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do believe in my personal opinion if you would like to keep customers coming back and buying products you should extend this warranty to a min year Its such a low amount and def shoves
customers the other way However mistakes happen , I wish the support team would have shown a little more professionalism and courtesy and respect when dealing with me personally Sincerely, *** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding cancellation of your order#***I see that as our supply of some
items is limited, and these products sell out quicklyI realize this is disappointing news, and I'm sorry we had to cancel your order.I can also see that an automated cancellation email has been sent on January 18, informing same.As mentioned, If you are still interested in purchasing this item, it may be available from other sellers. Please visit the detail page for this item below:http://www.amazon.com/dp/B00F35P69CPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,This is regarding order ***.The buyer of the order should kindly note that Amazon.ca Guarantee policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item within Maximum estimated delivery date of arrival.2) When
the buyer received the item, but the item was materially different than as depicted in the seller's description.Although buyer may not have yet received the merchandise for this order, please note that buyer's order is not eligible for the A-to-z Guarantee until the Maximum Estimated Delivery Date has passedSince this order was not eligible for the A-to-z Guarantee when this claim was filed, buyer's A-to-z Guarantee claim has been closedFor more information on the A-to-z Guarantee and how to determine if buyer is eligible, buyer can visit the following link:http://www.amazon.ca/gp/help/customer/display.html?ie=UTF8&nodeId=***We encourage buyer to contact the seller directly for any information regarding this shipmentIf buyer have still not received their order by the expected date and the seller has not responded, buyer may contact us at [email protected] and we will be happy to take action on their behalf.We understand that buyer may not agree with the decision in this case, but we will not be able to assist buyer furtherThere will be no further response to buyer's e-mail messages regarding this transaction.We hope this information is helpfulThank you for your patience and understanding

Hello from Amazon.comWe are writing in response to the complaint filed against order ***
Upon review of this dispute, we have noticed that the seller has shipped a replacement and is currently in transit to the buyer.-- Order Number: ***-- Date of Claim: July
11, 2016-- Carrier: USPS -- Tracking Number: ***-- Expected Delivery Date: Business day If the buyer has not received the item, reply to this e-mail and we will investigate further.Thank you from Amazon.com