Amazon.com

Hello Matthew,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: ***I understand you're
upset.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct on Monday, November 7, 2016.As mentioned earlier, based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of our
previous correspondence and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.I'm sorry for the trouble you had with notification emailsYou'll not receive further emails regarding the delivered order.I've applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you'd with Order #***.I'd like to reiterate that a chargeback request was made for the complete order total of $on March on your Visa card.As I stated in my earlier correspondence, we suggest to contact your credit card company for more information about the refund for this purchase. I checked with our concerned payments department and confirmed that the dispute in question has been resolved between Amazon.com and the issuing bankAs such, we will not be able to assist you with reimbursement. Please understand that when a charge back is submitted to us, we give the money back to the bankPlease contact your bank for further assistance about the charge. You need to get in touch with your credit card company to clear this up and resolve the matter directlyYou may provide this email as a chargeback confirmation on this order to your bank.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your item "Oolala 6x Stickier" of Order# *** didn't arrive by the expected
delivery date of April 21, 2018.Typically, late packages arrive not long after the date listedPlease wait a little longer, until April 24, 2018, before requesting a refundOtherwise, you might have to return a package.Please check the tracking details for your package to verify where in the shipping process it may be.https://www.amazon.com/gp/css/summary/edit.html?orderID=***When your order does arrive, there's no need to contact usHowever, if you haven't received it by April 24, 2018, please let us know through the link below and we'll be happy to get a refund for you:http://www.amazon.com/contact-usI hope this helpsWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Amazon Prime, I understand you are upset.***, we will be happy to
assist you, however, I'll need you to write us back from the account that was charged at your conveniencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you didn't receive your order inspite of tracking shows as delivered. I have passed
your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedbackCustomer feedback such as yours helps us to continue improving the selection and service we provide. I confirm a full refund of $is credited to your Visa Card on February 15, 2018. You'll see the refund on your credit card statement in the next 3-business days. Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=*** We value our customers' trust above all else--it is the foundation upon which Amazon.com was builtWe hope this will not discourage you from shopping with Amazon.comPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello from Amazon.com. We have reviewed this complaint regarding the claim filed on Order ID ***We will not be able to take the actions suggested by the seller as they have already issued a refund to the buyer and this closes the claim automaticallyWe suggest the seller
to contact the buyer directly for returns related issueWe cannot reverse a refund issued by the seller themselves.In summary, we will not be able to take the action requested by the seller as the seller refunded for this order and this closes the claim automatically. Thank you RegardsAditya

Complaint: ***I am rejecting this response because: they did nothing to assure that I would get my packages in the future and one of their customer service reps was rude and screamed at me on the phone.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have now
gained access to my account and have received communication from the company but I have not received a refund for monthly fees and storage fees nor am I able to receive all items being held at amazon for FBA shipping free of charge. I have contacted amazon by phone on 10/26/concerning the refund and the free shipping of items back to me. I was told a manager would contact me. I still have not received a call or any communication regarding this matter. The situation has still not been fully resolved. Thank you for your time
Sincerely,
*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about being unable to post reviewsWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Communities team on June 14, 2017, is correct.While I'm not able to comment on the particulars of the investigation, it's been determined that you have violated our Customer Review Creation GuidelinesThe Community Guidelines can be located here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730As a result, all of your reviews will remain suppressed, and you'll no longer be able to post reviews on Amazon.comI apologize this wasn't the outcome you were expecting, and I can certainly understand your frustration, but this decision was made only after carefully considering and reviewing your accountUnfortunately, this decision is final.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:like I mentioned previously, different agents emailed/messaged me to say that as an apology, if I signed up for regular Amazon Prime, I would be charged at the regular 99-dollar rate, and then refunded/credited for to make it the 49-dollar rate as a special one-time dealThat is what I would like to be achievedI have already signed upHowever, even after two agents promised this and asked for qualifying documents, which I sent, they now pretend this shouldn't have haven't and refuse to adjust the rate
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry your review was removedOur reviews platform has extremely complex and sophisticated logic to
detect language in reviews that violates our guidelinesWhile the occurrence is rare, sometimes legitimate reviews get caught and suppressed by our filters.Upon checking, I see that you have received an email on 03/04/19:PST with subject "A Message from Amazon Review Moderation", informing that we have determined that you have manipulated Customer ReviewsAs a result, you may no longer post reviews on Amazon.com, and your reviews have been suppressed.Our policies state that you may not post any review that is misleading or manipulative.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines).We cannot share any further information about our decision and we may not reply to further emails about this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

We have decided to reinstate this account and an email was sent to them informing them of this decision on 1/18/
Thanks,
Amazon.com
- Seller Performance

Complaint: ***
I am rejecting this response because: This does nothing to resolve the issue of being continuously sent defective monitorsI still have yet to receive a single perfectly functioning monitor (if you count out the one that hurt my eyes and the one that arrived pre opened)I put money on that Amazon gift card balance with the understanding that I would receive a fully functional product with no dead pixels, lopsidedness or any other issueInstead I have gone through monitors nowPhilips monitors, of which had black dead pixels and which arrived lopsidedNEC that arrived with dozens of dead white pixelsPlanar that arrived already opened which I did not open or even take out of the boxBenQ BL2420PT which had a black dead pixel and which had a white dead pixelBenQ GWwhich hurt my eyes and I did not spend much time with it to see if it had dead pixelsAnd now, finally, Dell UltraSharp U2414H which also has a white dead pixel. Out of these monitors only might have worked, the one that arrived already open and the one that hurt my eyesof them have had dead pixel issuesAnd one arrive lopsided and that one only had a stand that allowed tilting forward and back. The issue is that Amazon cannot seem to supply me with what I paid for, and what I paid for is a new pristine monitor with no dead pixels, lopsidedness or other issueDue to Amazon's "policy" on the gift card, I cannot simply buy from a company that does not stock its shelves with defective merchandise (I have never had a dead pixel or lopsided monitor before ordering from AmazonI seriously think they are purposely buying defects at a discount and hoping people will just put up with the defective junk they are selling)So, Amazon is legally bound to provide this fully functional, non eye hurting, non damaged, no dead pixel, non defective monitorand yet, after nearly months of returns, has yet to do so. I either want my money back or a monitor that worksThe boiler plate response from the sales agent you sent me is unacceptableRight now, Amazon is legally running a scam operation where they sell defective monitors hoping people will stop bothering to return themI WILL keep returning themI have a right to what I paid forEspecially since Amazon won't give me my money back.
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding information your received.I've reviewed your account and understand you're
concerned about the item which weren't returnedI know you're disappointed with our stance on this matter, I want to assure you that the items are not eligible for return as the DVDs are marked as Unauthorized/Counterfeit/Pirated versions.Please see the Traprogram terms and conditions at this page:http://amazon.com/tradein/termsWe look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand that there was an unauthorized purchase
through your Amazon Payments Account.I've checked your account for the order #*** and see that this order was placed from Robin Ruth Boston on our websiteAll checkout by Amazon orders are covered by the Amazon A-to-z GuaranteeAs you've already contacted Robin Ruth Boston and since the seller wasn't able to resolve your concerns, you may want to file a claim.You can file a claim by clicking "Problem with this order?" from the order summary:https://payments.amazon.com/your-account/cba/cbaorderdetails?marketplace...⇄ claims usually take 1-weeks to processYou can track the status of your claim at the above link and we'll send you an e-mail notification when the process is completeYou can learn more about the A-to-z Guarantee here:https://payments.amazon.com/help/Checkout-by-Amazon/User-Agreement-Policies...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya *** A.Amazon.comhttp://www.amazon.com

Hello, In this case *** we had mailed seller on 4/2/and there was no response received, hence seller was faulted for the claim. In summary we are unable to assist the seller any further, as per Amazon policy Sincerely Sharieff

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meThey actually reinstated my account right after I filed this complaint in haste I had written the company and explained the mistake I made
on the account and they reinstated my account right away Thank you.Sincerely, *** ***

Hello ***,I'm Jones E*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this order was a birthday gift for your friendI completely understand your disappointment with
your Gift card order #***.I've engaged the appropriate team to look into the issue and it'll take a bit more time than usualPlease be assured, I'll write back in 2-business days with more information.We appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment with your recent order # ***. The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.As informed previously, since your order has been already refunded, our system allows neither a replacement nor a refund.One of our aims at Amazon.com is to provide a convenient and efficient service, but in this case we haven't met the standard, please accept my sincere apologies for thisI hope you'll consider this an isolated incident and give us another chance in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understanding.Regards,Manikanth T.Amazon.comhttp://www.amazon.com