Amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for all the inconvenience you had to face as the seller was shipping
the order to an incorrect address.I've checked the order and see that we have already filed A-Z guarentee claim on your behalf but the seller has already issued a full refund of $The claim is now closed as the seller has provided with the resoluionThe refund has been processed on October 31, and should be credited to your account within 1-business days. It's truly our goal to provide exceptional customer service every time we're contacted, and it's disappointing this hasn't been your experienceI've personally reviewed all of your communications with us in this matter, and have made sure to reach out to the appropriate supervisory departments so this doesn't happen again in the future.Your experience recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello from Amazon.com,
We send you an email on 01/07/asking you for representationSince we did not receive any response from you within days your account was debited
Although I understand your position, I have reviewed this claim and we stand by our decisionWe cannot
give you more information about this matter
Thank you

Hello from Amazon,My name is Sasya and I would be responding to the complaint regarding the order ***.I have reviewed the claim which was filed for non-receipt and see that the order has been cancelled by the seller of the orderSince the buyer was not charged for this order,
they are not currently due a credit. We suggest the buyer verify this information with their payment providerIt is possible the bank reserved the funds for the order, but since the order was not completed no charges were submittedIf that is the case, the reserved funds should now be releasedI hope this information is helpfulThank you for understanding.Sincerely,

Complaint: ***I am rejecting this response because:It is clear that Amazon.com is not willing to address the issues laid out in my first and second responses, noting their canned response a second time, identically duplicating their first responseThis leaves one summation about Amazon and of my efforts to work with them, and that my reply(s) go unread or blatantly ignoredIF someone could simply pick up the phone and call me, with basic answers to my specific questions, I would likely have ended my dispute via Revdex.com.As they state in both of their responses: "Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food category." - Unfortunately their own Grocery Ungating personnel do not know these requirements, as has been shown in the inconsistent responses and requirements that do not match their own requirement list.I still attest to unfair business practices on Amazon's partI encourage them to call me to settle this dispute.Sincerely,** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the price of "JC Toys 15031La Baby Play Doll, African American".We receive
regular updates on the price of the items from the vendor and website reflects the sameAs vendor decides the prices, we do not have any further information on why the price of it is higher than the rest of the variants.***, I'm sorry, we do not have any further information.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and what you describe sounds very unpleasant.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand your concern about the return shipping charges for your order #*** for the Microscope Kit.After researching your order, I see that a full refund of $was issued to your Visa card on April 8, 2018. Refunds typically process within 3-business days and appear as a credit on your statement.To make things right for you, I've issued a refund of $for the return shipping costs to your original payment method.You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience.To help you in resolving this issue, I've filed an
A-Z guarantee claim on your order to process refund.Your A-to-Z Guarantee Claim was filed on August 28, for order *** You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within a week or of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:They still did not send me a new tablet like they said in the email because they say they are now out of stockThey can buy one from the manufacturer and send it to me or send me the difference to order it myself from the manufacturerThey have plenty in stock.I couldn't figure out how to attach the emails to this email so I sent the emails regarding the free replacement to [email protected] with my complaint numberIf you didn't receive them I'll try to resend to other emailPlease let me know thank you
Sincerely,
*** ***

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to
provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.I understand, as promised your order #*** was not canceled and was delivered to you.In this case, I've issued a refund of $to your MasterCardYou'll see the refund on your credit card statement in the next 3-business days.I requested a call tag so UPS can pick up the item you're returning to usThe tracking number for this call tag is: ***.UPS will typically attempt to pick up your return package on the next business day, but it can take up to three business days for them to receive and process your pickup requestThe UPS driver will arrive at your address with a shipping label, and will make up to three consecutive attempts for pick-up.If you can't be home for the pickup, please leave the package in a secure location where the UPS driver will have access to itIf this is the case, you may want to leave a note on the package or in a visible place for the driver so they know the package is to be picked up.UPS does not provide unattended pickupYou can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877)If you call them, please reference the tracking number above.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It has been longer than the 2-business days stated on this response, which is the amount of time the representative of the business indicate they would need to research furtherI feel like this was a stock response with no actual follow-through
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: contrary to what is stated, they will not tell me who made the fraudulent purchase. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The second response also does not even address the complaint. The complaint involved $fraudulently charged on my debit card without permission. The first response addressed a hold on a credit-card account, a pending charge. The second does about the same but calls it a "large amount of money." Apparently, those who responded did not or could not understand the complaint. They need to hire those who can understand a complaint if they're going to respond, and it's indicative of the problem in that someone who learned English as a second language also handled the transaction in dispute.Sincerely,*** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and see that our "Account Specialist" team has sent an email to you on "January 9, 2017" regarding your amazon account, as mentioned by account specialist team, we have closed your Amazon.com account
We have taken this action because we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled
We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you
Regards,
Shalini CAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:- The business is again attempting to blame the US Postal Service for the delay, yet the order was shipped by their own/internal shipping carrier!- The guarantee is something the business offers/advertises with no prompting or oby the customer, the business then refuses to honor when they are unable to satisfy their guarantee (advertising)- When pushed, the offered refund amount is less than half of what the shipping cost the business charges is, and the business does not provide any explanation for their alternate 'basis prime shipping method' nor is this mentioned in their guarantee terms or anywhere else on their website.The business continues to try and dismiss this issue without making any effort to verify the facts that they present.Regards,*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I would like to
confirm that we have reinstated your account and it is now activeWe sent a confirmation email about the same on Friday, April 6, 11:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
You were given plenty of opportunity to correct this problem (when I spoke with four separate repsAfter that time, I no longer wanted the product and I had asked for a refundThere were still four days left before you replied to this complaint and actually shipped the item to cance, plenty of time to refund my money, which is what I had asked forBut, you decided to ship it any way, against my wishes
I also believe that this matter would not have been sorted out if I had not complained about it through the Revdex.com as the last I was told was to contact my bank, it was their errorIt's sad it had to come to this to get a somewhat proper response
But, as I write, I have decided to accept the item when it arrives and be done with this mess because I feel that prolonging it any further will only cause you to make more mistakes*** ***

Hello ***,
I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand that you entrusted us to deliver this order in time for a
special occasion and I'm sorry for not meeting your expectations in this case
Also, I understand as a Prime Customer you intended to receive the items on time, but we haven't met that standardWe appreciate customers who let us know when things aren't rightI've forwarded your feedback to our prime team, so that this is not repeated in the future
Regarding this order #***:
I've checked your account for the order and see that your shipment is in transit and will be delivered to you by December 5, end of the business day
If your package doesn't arrive by December 5, end of the business day, please let us know by replying to this e-mail, so that we'll take care of it for you
While this doesn't undo the inconvenience, I've issued $promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comPlease accept it as a goodwill gesture and apologyYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon
As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Sandhya *** A
Amazon.com
http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This order was marked as same day delivery and should have been delivered on the 22FebThree escalated calls to customer service got the package here next day instead of 2nd dayI don’t believe one should be diliberletly mislead then customer service saying, “we don’t do that”Truly I want you to be aware of the voice and face of your company, *** *** didn’t
Sincerely,
*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the problem with your account.I wanted to to let you know that we're still researching on the issue with our account specialists team.It usually takes 3-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with a resolution for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, if I find that the information presented isn't accurate, then I reserve the right to file another complaint.I would also like to know why Shannon from Amazon told me that she "could not guarantee the guaranteed delivery by date". Why would amazon fraudulently advertise a service that can't provide? What, then, is amazon's definition of "guarantee"?Sincerely, *** ***