Amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: as I previously advised (in the initial complaint) I am unwilling to pay return shipping for a defective/incomplete product, REGARDLESS if the Seller is offering reimbursement of the feeAs requested, Amazon or the Seller should provide a "Pre-Paid" Return Shipping LabelThe label provided 3/12/requires the consumer to pay return shipping
Sincerely,
*** ***

Hello ***,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you are upset with your recent experience with our customer service at amazon.comI
apologize for the inconvenience caused
While I would love to help you with the issue, I'm sorry that I am not able to find any amazon account with the email address you have provided on the complaint
To resolve this issue, I would request you to write back to us with the email address that was linked to your amazon account so that I can be able to assist you further
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the long and frustrating ordeal you've gone throughWe have placed a hold on your account
because the billing details for your card did not match the details on file with the card issuerPlease note that we take every step possible to make sure customer account is securePlease know it's something we take very seriously and we work hard to protect our customersAgain, I'm sorry you've had to deal with this.We reached out to our account specialists, and we confirmed your account is fully restored and accessible--including the Prime subscriptionYou can track the progress of your orders in the "Your Account" section of our websiteWe will notify you by email when we send your orders.If you need help resetting your password, we can send you a reset password email, and after you have access you're certainly welcome to change the email address again.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about your recent order #***.A refund was initiated for
order #*** on July 23, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: ***
I am rejecting this response because: This is the email sent to the seller on my behalfThis email was sent from John, a Senior RepresentativeIt also includes a screenshot of the time and date stamp of when the email was sent.Here is a copy of the e-mail that you sent to Elenker (US seller)Please allow business days for the seller to respondOrder ID ***: of Real Relax Massage Chair Recliner - Full Body Shiatsu, Zero Gravity, Armrest linkage system,with Heater (Black) [ASIN: ***] ------------- Begin message ------------- Hello, We've been contacted by a customer regarding the order identified below-------------------- Order#: *** Item: Reason: Returns and Refunds Details: Customer is reaching back out because he has been trying to get a refund for a 3p order that was defective for months nowHe was having issues getting the item returned because is was a large chair and the labels were drop off labels and he needed a pick upThe seller would not agree to pay for a pick upAn FedEx rep (while on the phone with customer and Amazon rep) worked it out so that the original call tag for the item could be used for the customer to return the item through pick upSo the chair was finally picked up by FedEx on Thursday October 26thCustomer was provided tracking # Customer also had picture to provide item was picked upFedEx web shows an error (Shipment exception) but online still shows that the package is in NJ which is the sellers return address StateHowever, FedEx was called and FedEx does confirm that the package was returned and is currently in NJThere are multiple bar codes on the package which has caused FedEx be unsure if the package was delivered or is still sitting at the FedEx dockThere is currently an investigation in place for with FedEx trace for this packageEither way FedEx does confirm that customer return orderPer FedEx rep Lisa the item has either been received by the seller or it is at the FedEx dock because of a FedEx errorEither way it has been confirmed that the customer returned the item fulfilling their end of the obligation------------------- To respond to this customer, please reply to this e-mail or visit your seller account at the following link: https://sellercentral.amazon.com/gp/communication-manager/inbox.html Sincerely, Customer Service Department Amazon.com http://www.amazon.com ------------- End message ------------- For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two yearsThis includes your response to the message aboveAmazon.com uses filtering technology to protect buyers and sellers from possible fraudMessages that fail this filtering will not be transmittedWe want you to buy with confidence anytime you purchase products on Amazon.comLearn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?nodeId=***)
Sincerely,
*** ***

Hello Thomsan,I'm writing in response to a complaint filed on your behalf by theRevdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you received.I’ve checked with our appropriate team and confirmed that we’ve charged you only once for your order #***.As informed earlier, I was able to locate an authorization (funds are on hold) on your cardI’d suggest you to contact your bank with the following code and they’ll be happy to help you.- Settlement Verification Code: ***I also see that you’ve submitted a charge backIf you’d like to know more information about the charge back status or if you're unsure why the charge was disputed, please contact the financial institution that issued your card for more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your GOOLOO (TM) GFBattery Portable Car Jump Starter.We've
created an authorized return label that may only be used for the return of this itemFollow the link below to print your mailing label:***If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.This page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you.If you don't have a printer, you may want to ask a friend or family member to print this for youAlso, public libraries usually have computers and printers you can use--often free of chargeAlternatively, Amazon can mail you a label for a $chargeIf you're unable to print the label, please contact us and let us know:***To make this right for you, we've already requested a full refund in advance for the return on March You'll see the refund on your statement in the next 3-business days.Please feel free to contact us directly by replying to *** if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com===================================

Hello,The seller's account is still under reviewWe ask for their patience while buyers leave feedback for them.We will send them an email when our review is complete
Regards,
Amazon.com
Seller Performance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is a shame that I had to resort to writing the Revdex.com I wrote to Amazon first with a legitimate complaint but was quickly dismissed Sincerely, *** ***

Hello,
We are unable to take action for this transaction because the buyer did not contact the seller to report the issue within days of receipt.
If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or
replace defective products if you contact them
Sincerely,
Vignesh *** N

Complaint: ***I am rejecting this response because:
This is the same response I continue to receive from Amazon and it is unacceptable as well as the main part of the problem They say the can't cancel because it is processing They state they can only cancel once it ships or I can refuse it That said, they constantly push back the ship date over and over It has now been processing for days!!! That is days within that state without shipping my order One of the two remaining items has a range that ends tomorrow I would almost guarantee you that I will receive another shipment delay email tomorrow morning for that item
The upgrade on shipping is an irrelevant point, because I am missing most of my shipment after days and each time my order is delayed, they make no effort to expedite, nor is it still the "upgraded shipping." Amazon is holding my money, but not providing the products paid for They are unwilling to recognize any fault on their side nor do they make any effort whatsoever to resolve Perhaps contacting a television station or newspaper about how they do business could be an alternate option for me should they continue to refuse to do the right thing and ignore that their process has a defect in it
I have not done any business with them since this order and will not until this is resolved The longer this drags out, the less inclined I would be to use any customer service gesture or do any business with them again as every day I lose more trust that they have capacity to do the ethical thing I have had several opportunities to have large amounts of Amazon cards purchased for me, but have selected to receive gift cards for alternate vendors At this point, they are only hurting their own business
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Amazon HQ must assist to contact their Amazon.co.jp to resolve the issue.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The issue IS NOT and has not been resolvedTheir is an open
case however my issue is not getting resolved appropriatelyI am selling customized items and the customize box has disappeared on a few of my listings which has happened twice before and was fixed before others sellers could hop on the listingNow other sellers to piggy back onto my itemsChanging pictures etcOther sellers were not suppossed to be able to piggy backThe problem is to fix the issue Amazon wants evidence that the UPC matches the item/description but providing it from the manufacturerNow they know I am the manufacture and that I bought a UPC for my customized item only to be able to list and sell on AmazonThere is nothing to proveThe whole things sounds like a scam or somethingCurrently a Trademark is in the works for SherrysStock LLC so Amazon will have to take them down anyway if they cannot fix this issue so it won't be a problem
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to be refunded for the Mattress.I've checked the order details and see that it has crossed
the return window period and as per our policies, we do not accept returns and refundsHowever as a one time exception, we will refund the itemPlease return the item to us and once the item is received, we will process the refundPlease visit the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you've been charged for the book price, even after returning the book weeks back.I'd
like to help, but couldn't find the order in account associated with the email address from which you've filed the complaint (Last retail order placed on this account is on February 28, 2015)I request you to write back with the Textbook rental order # and also make sure to contact us from the email address used to place the orderDue to security reasons, we can only provide account/order information if the request is coming from the account holder.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you had with the order #***, placed with seller, 'Video
& Audio Center'.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've checked your order and see that a refund of $was processed on December 26, and the claim was withdrawnBecause the order was placed more than days ago on November 5, 2013, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,We reviewed your account, and we have decided that you may not sell on Amazon.comWe found that your account is related to another account that may not be used to sell on the siteDue to the nature of our business, we do not provide details on our investigation methods. Regards,

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the recent experience you've had with Amazon.comThis is certainly
not the experience we would want our customers to have.I've confirmed that we mistakenly charged you for orders #*** and ***To get this resolved, I've requested a refund of $7.94+= $to your Amazon.com Store cardThese refunds will go through within 3-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund requests here:***Please know that the appropriate supervisory department has been made aware of your experience so we may necessary steps as needed to make sure there is no further repetition of this issue.Thank you for being a valuable member of our Amazon family over the yearsYour experience here has been highly unusual and is not typical of what you can expect when shopping with usI'm optimistic that your future orders will be trouble free and hope you'll give us another chance to serve you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Greetings,If Amazon does not receive shipping confirmation within days of the order being placed, the order will be canceled automatically, since the account is terminated the order should not have been completed as per policy the account cannot be un terminated, although we understand the
seller's frustration, we are abiding to our guidelines for unconfirmed orders. Regards