Amazon.com

Dear Revdex.com,
Thank you for your help in this matter.
Amazon.com has refunded my funds back into my account
complaint ID ***
The complaint has been resolved swiftly after I contacted my credit card company and Revdex.com
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Mr***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your order#***.I've checked and can see that refund of $in partial parts which is ( $+ $) has been issued to your gift card balance.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Remaining refund of $has been issued to your Amazon.com Store Card in partial parts which is ($+ $+ $84.52).You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com.We are writing to follow up with the buyer regarding the Guarantee claim that was filed for order ***Please understand this transaction is a third party order and before they can proceed with the buyer's refund, the seller will need to have the item returned
to resolve this dispute.The only resolution we are able to offer is to help facilitate a return for this order for a full refundThe buyer needs to send the product back using the return label provided to him on 02/02/2018.While we understand the buyer's concerns regarding this transaction, we cannot hold the seller responsible for a refund without receiving the item backWe ask the buyer to return the item and reply to this email within the next three business daysPlease note, if we do not receive a reply within this time we will close the claim until we hear from the buyer. Thank you for choosing Amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** As they have said they will not respond to anything that I saySo because of that they could care less that there is something wrong with this pictureIf they are so adamant about not responding to anything further that I have to sayWhy! is it then that they admitted that they were wrong by taking monies out of our checking account without approval. If they will take monies out of a persons checking acct without approval, then they would have no problem charging me for something I did not order, like the shoes that we did not getThis company said that they will no longer respond to any reply from meHow professional is that Shame on amazon

Hello *** ***,I do understand your frustration regarding electrician fee that was promised by our agentI apologize for the misunderstanding that had happened with this issue.I've checked your account and I see that we've already issued a credit of $to your accountAlso, after the claim, we've issued $credit to your accountUnfortunately, we are unable to compensate you furtherI sincerely apologize for this.Regarding the order#***, I see that a full refund of $was already issued on the order.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding has caused to you regarding the return of your "MrDj PP-3500LED 15" 2-Way
Portable Speaker with LED Accent Lighting, BuiBluetooth/USB/SD Card/FM Radio".I've verified and see that this product has been placed with marketplace seller, "Cyber Overstock", under different email address.Please be informed that, we can only take action or make any changes, if the request comes from that particular account.However, I've verified the account under this order was placed and can confirm that seller had already provided return instructions to return the defective product back to them and once the product is returned, they will issue appropriate refund for the order.You can contact seller or view the seller - buyer communication by signing in to your account here:https://www.amazon.com/gp/communication-manager/outbox.htmlIf you had trouble in signing in to your account under which the order was placed, do contact us via live medium, i.e., phone so that we will verify your security and help you in gaining access to that account.Our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992I appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
It has nothing to do with the complaint.Sincerely,*** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about the promotional credit in your account.I'm very
sorry for the negative encounter you had with our Customer Service departmentI appreciate you bringing it to our attention. We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.Further, I've checked and see that $promotional credit was added to your account when you contacted our customer service on August 10, 2015.I've checked your current promotional balance is: $which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I hope you afford us the opportunity to provide a better experience in the futureWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Revdex.com:The complaint has been resolved and closed, but I just wanted to inform the Revdex.com that I am satisfied with the resolution so you can update the complaint with that comment.Thanks for the help,*** ***

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the protective case purchased for your Galaxy SEdge phone.I've
carefully reviewed your account and correspondence with usAlthough I completely sympathize with your situation, I'd like to confirm the information you originally received from our customer service was correctWe won't be able to reimburse for the damaged phoneTo make this right for you, we've already requested a refund for the item cost.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com=========================================

Hello,We are writing regarding the order ***We see that the seller has issued a return label to return the defective merchandise.We would like to thank the buyer for returning the merchandise to the seller using this return labelWe see that the merchandise is in transit to the
seller nowWe kindly request the buyer to allow the seller business days after receiving the return, to issue a refund.If they do not receive notice of the refund within that time, they can contact us and we will review the case to provide a resolution Sincerely,

Hello Mr***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you about this.I wanted to send you a quick e-mail to let you know that I'm still researching this issueIt usually takes 3-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.Please understand, we're constantly being in touch with our concerned team, however, it's taking a bit longer to receive an update from their endPlease be assured that as soon as we receive any update from them, we'll surely resolve this issue for you. I'll be in touch with a resolution for you, please allow us few more business days to get back to you with an update.Thanks for your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand problem with your devices which arrived.We really appreciate your feedback and have made our technical team aware of your issueCustomer feedback like yours is always important to usI'll be sure to pass your message along to the appropriate department as we continue to improve the Kindle experience for our customers.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for frustrating experience you had with the quality of the food item you received from the
sellerAs a fellow Amazon shopper, I understand your frustration when things don't go the way they shouldWe do our best to fulfill every order requested by our customers, so I apologize if we haven't been able to do that for you.I'd love to investigate this issue and avoid this happen againBut, the email address with which you filed Revdex.com complaint, ***@gmail.com, doesn't contain the order you mentioned.We only provide information and take any actions when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:
Please cancel complaintAmazon has reached out and has now provided credit as requestedThank you for all the help!! ***
Sincerely,
*** ***

Hello ** **,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact usI've requested a refund for $to cover
the full amount of this shipment, including any shipping costsYou'll see this refund to your Visa card in the next 3-business days.You can view the status of your refund in Your Account here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the frustrating experience you had with the cancellation of the order placed from the seller, Comerce A -Z.As already mentioned, only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Seller transactions made on our secure server at Amazon.com are safeAmazon disburses your funds to your seller but never passes along payment informationAdditionally, the Amazon.com A-to-z Guarantee covers you for purchases of up to $2,500.Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactionsIt encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it travels over the InternetYour information is also stored on a secure, dedicated database.For more information about our A-to-z Guarantee, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=537868Your authorization has been release on the cancelled order and you can find the funds on your card based on your bank's policy.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.I’m sorry for any disappointment caused and appreciate your understanding.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you thus far regarding the seller account associated with
Amazon.The e-mail address you had provided us with isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Hello from Amazon.com,We apologize this email was not useful to the customerI can confirm this email alias has been unsubscribed from future marketing emails.Should the customer receive similar messaging at another address, they can opt-out using the link below:
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