Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
please wait after I receive the refund from amazon to close the case
Sincerely, *** **

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the prime issue that you experienced.Upon checking your
account with the email address that is on Revdex.com complaint, I was unable to find the membership detailsThe membership was subscribed in another account of yours which is registered with different email addressYou will be able to find your prime details under account which is registered with email '[email protected]'For account security reasons, we do not disclose email addresses of different accounts.Upon checking further, I've found out that a full refund of $was issued on April 8, 2018.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: NO be professional and callI spent TOO much time online and wasted time on the phone trying to figure this outHave a PROFESSIONAL pick up the phone (like you all care about doing business) and help me get doneDon't just blow me off with more or your raggedy Amazon website junk Sincerely,*** ***

Complaint: ***I am rejecting this response because: the only account I have ever had with amazon prior to this incident that started a month ago was the one they just closedI did try to open an account during this process for my business with my name attached to it as wellBut prior to not hearing back from Amazon after several failed attempts, I have never had another amazon account nor have I tried to obtain anotherI have been a customer for over years and your information is inaccurateI read the entire terms of use and I have not violated the terms of use. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: my original order was for units for a total of $ My reorder was exactly the same as beforeTherefore the refund should be $
Sincerely,
* ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I confirm that we have received the return of fryer and refund was issued to your VISA on December 30, 2017, for $as partial refund of $was issued on December 26, 2017, which makes total refund of $for the fryer.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***o help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on February 22, Unfortunately, we are unable to offer free prime.Upon checking the tracking information the item shows delivered, if you've refused the item, upon receipt of the item to our return center remaining refund will be issued.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

This is my second complaint on the same issue with the same companyMy 1st Complaint # is (***)So I received a call from Amazon once they received my 1st complaint & Summer Da amazon CS REP said they would return ALL my money to my Credit Card with in business days sorry for my
inconvenienceHere is the email she sent me to prove that! Subject: A Message from Amazon Customer Service From: "Amazon.com Customer Service" [email protected](Add as Preferred Sender) Date: Thu, Apr 26, 3:pm To: ***@toongoggles.com Your Account Amazon.com Message From Customer Service Hello ***, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business daysWe'd appreciate your feedbackPlease use the buttons below to vote about your experience todayThank you for your inquiryDid I solve your problem? Yes or No Best regards, Summer DAmazon.com After she sent me this email she called me RIGHT back URGING me to reply to the email & say SHE SOLVED MY PROBLEM! OH NO!! I told her I WILL NOT reply until I receive my money then I will replyShe said Ok she will wait for my reply if she solving my problemSo I called times today 5/3/because its been a week already & still NO REFUND on my Credit Card! The manager I spoke to 1st today 5/3/told me he will NOT research my issue so I hung up on him, then the 2nd manager told me to file a complaint its my choice!!! I have never been so mistreated by a business in my life I will be canceling both my amazon accounts & I will never buy from Amazon again! I have spent 1,000'S with them over the years & I NO longer will! My family will also be canceling they're accounts with amazonI hope Amazon has consequences & repercussions to deal with I'm sure they wonI WANT MY $BACK ON MY CREDIT CARD ASAP THIS IS BEYOND RIDICULOUS & UNACCEPTABLE HOW DARE THEY TREAT ME LIKE THIS & AS A MANAGER MYSELF I COULD NEVER SUGGEST TO A CUSTOMER TO CALL THE Revdex.com ON MY COMPANY WOW THAT BLEW ME AWAYTHANK YOU FOR YOUR TIME

Hello Brian,I'm *** of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I see that your order #*** was placed with "***" a third
party seller on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Because this order was shipped by third party seller, we're unable to know any details about the shipping status of your orderI understand the order was delivered to Spain.It's the seller's responsibility to provide information about the shipping details on their store front, and also deliver the product as advertisedI've personally forwarded the details you sent us to our investigations team to look into the seller's performanceWhile in most cases we aren't able to share the results of an internal investigation.I can confirm a full refund was processed to your original payment method for your order on June 4, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,*** P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
According to Amazon policy seller can reject the return if it's day passed
I did that by following the policy
According Amazon policy I have to respond to the email, so I did, but Amazon keep telling that I did not, so looks like Amazon is the one who is not following it's own rules
I'm not surprised that Amazon wants to please a buyer, but this not suppose to happen by damaging the reputation of the seller and ripping him off
I'm deeply unsatisfied by Amazon unfair decision
Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the refund of the price difference for your Amazon Fire TV Stick and I
apologize for any inconvenience caused to youWhile I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Customer Service Team on November 25, is correct.We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to changeWhile the Amazon.com website has accurate pricing information, we don't honor prices or savings posted without our permission on other websites.To read more about our pricing, please visit our Help pages:***Thank you for choosing Amazon.comWe appreciate your continued business and loyalty.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderIt's disappointing to hear our customer
service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I checked your order a see that one of my colleagues has already issued a refund to the original payment method used for the purchase on November 7, Refunds typically complete within to business days.You can also check the status of the refund in Your Account here:***We're sorry for any disappointment or inconvenience this may have causedWe appreciate your business and hope to see you again soon.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your Prime subscription charges.I've issued a refund of $
which is for monthsThe refund should be seen in 3-business days.I hope this solution helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing back to us with the more informationI've reached out to our internal team and they have requested a refund of $to your card on April 6, 2017, which was originally usedYou'll be able to see the refund on your credit card statement.I request you to please check the relevant account and let us know if you still have further concerns.Rest assured that we are here to make things easier for you and we'll take every action to prevent you from bearing any loss.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Let me start out this e-mail response by saying, thank you so much for writing to usWe are proud to
offer a way for customers to connect with us and share their thoughts, feedback, or raise a concern regarding our services.I'm sorry for the disappointment you had with the payment procedure for your first order on Amazon.comThis isn't the experience we want for our customers and it’s truly regrettable your first experience happened to be so out of line with what we pride ourselves onI know this can be a frightening situation, I hope I can help you with this information.We ask our customers to enter a payment method for all purchasesOur system is designed in such a way that you need to enter a credit/debit card numberWe need that in case your Gift Card won't cover the balance when we're ready to ship your orderAs long as your Gift Card covers the whole cost of your order with us, we won't charge your credit or debit card.Even though your Gift Card can cover your purchases, we won't actually take the money off of it until the order shipsSo, if you use the Gift Card before the order ships, there might not be enough left on the Gift Card for your orderIf that happens, we'll use the money on the Gift Card first, and then charge the balance to your credit or debit cardAll of our credit and debit card information is stored on a secure, dedicated databaseI hope it offers some encouragement and insight in that you truly matter and we work hard to meet your needs.We don't issue refunds for gift card balancesYour gift card funds never expireTo use the rest of your balance, simply make a purchase for an amount that totals or exceeds the remaining funds on your gift cardWhen you fill out our order form, you'll have the opportunity to apply these funds and can use your credit or debit card to cover any leftover balance.I hope this e-mail finds you well and again thank you for your time in writing to usBest wishes.Regards,Raghavender S.Amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the disappointing transaction you'd on our website.I've forwarded the details
you've mentioned to our payments team and they worked on it.To make things right for you, a refund of $has been requested to original payment method.The refund is processing and you'll see the refund on your credit card statement in the next 3-business days.We'll send you an e-mail when the refund is processed.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your e-mail, and I understand you're concerned about the status of refund on your order
#*** for "Canon EF 70-200mm f/2.8L IS II USM Telephoto Zoom Lens for Canon SLR Cameras".Please be informed that the first return you've made using UPS with Tracking Number:*** was received on May 28, As we have received an incorrect item the package was returned using UPS tracking #***.The second package you have returned to us using UPS with Tracking Number:***,Our returns team confirmed us that we haven't received the second packageWe aren't able to issue a refund unless the correct item is received and processed in our Returns Center.We are unable to provide specific information about any of our internal actions and procedures.Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: You responded "as you know we encountered a delay in obtaining the item form our suppliers, and an email was sent informing you of the delay"This is not correctI was never notified that there was a delay until I had to contact Amazon myself at 4:pm because the delivery was never made during the 12-pm delivery window that posted on my Amazon.com accountThe email "informing me of the delay" you referenced wasn't sent until 4:pm which is an hour and minutes past the original delivery window and minutes after I let you know that I never received my package. At that point, I had already disposed of my old grill and made arrangements for help with the new grillAs the customer, I did everything correct so I expect Amazon to honor my purchaseAs a retailer, online purchases need to be honored or trust and integrity will come into questionThis is very upsetting to me and my family that the largest online retailer is not honoring their purchases and as the consumer, I am left with nothing but grief, aggravation, and most importantly, no grill
Sincerely,
*** ***

Hello, My name is Brian L., and I'm a senior member of the Amazon.com A-to-z Guarantee Claims departmentWe received the complaint filed against Amazon Marketplace order *** and confirmed the claim was denied because the tracking number provided by the seller showed delivery
with signature acceptance. However, we have contacted FedEx and referenced tracking number *** to ensure the package was delivered to the correct locationAfter further review, we confirmed this order was not delivered to the address on file and have issued the buyer/complainant a full refundWe apologize for the inconvenience this transaction has caused and we will take appropriate action to make sure future disputes are not incorrectly denied.-- Refund Date: November 14, 2017-- Refund Amount: $506.67If the order was paid by credit card, it may take several business days for the refund to appear on the buyer's credit card accountThey can check with the issuing bank to confirm that it has been posted

Complaint: ***
I am rejecting this response because: I choose not to reply to Amazon's email through the Revdex.comI know they are checking on my credit as I was informed by emailHowever, shipping issues with Primie continue yet againThis is a ongoing issue
Sincerely,
*** ***