Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution-in-progress will be satisfactory to me, given that my Amazon account is reinstatedI have made complaints to the *** and State of *** Attorney General as well about AmazonThe sooner this issue can be resolved, the better
Sincerely, *** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the issues with your Amazon.com accountAs per the update
received, we have restored access to your accountAny pending orders will be processed.Again, I'm sorry for any inconvenience while your account was unavailable.We appreciate your cooperation and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear an order was charged to the incorrect payment method.I realize the response you received
from Customer Service was frustrating, however it was correct in that we're unable to switch a payment method post chargeWe do not randomly select a credit card for orders placed through the shopping cartAfter you place an order with a credit card, that credit card will be available as a payment method for future orders, and it will appear under your payment options automatically.Unfortunately, I'm not able to charge a different credit card for your orderOnce a charge has been processed, we're unable to make changes to the payment method used for an order.We strive very hard to make sure our customers are fully informed about what payment methods are being used for their orders; this is why we have a separate selection page (just so you can choose which payment method you want to use), and it's why we show your final order details on the last page of the checkout.Because of the circumstances I've made an exception to our standard procedureI've requested a refund of $to your payment method used on this orderThis refund will be processed in the next 3-business daysOnce processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Amazon response did not include reference to the emails by the Amazon reps to the Amazon Promotion Dept (I was .cc'd), that I worked with, including the Amazon customer rep who helped me issue the order directly over the phone I had worked with customers reps and one Amazon supervisor in placing the order and was never told that I did not qualify when I asked They recognized the problem as an internal Amazon software problem and I was OK'd by them to place the order and the $would be credited to my credit car
Response also did not include why the Promotions Department doesn't recognize the offer, that targeted me on the Amazon website, why *** *** point was used on the offer which was cleared by the Amazon customer rep and does not disqualify the Amazon promotions offerIf more *** *** points are required then how many and why are they not providing that information? The response also doesn't explain why I did not receive the promised phone call from the Promotion Department as Customer Service had told me on Sept
Perhaps if they had made the effort to resolve over the phone instead of the Amazon resolution agent rushing to get rid of me without checking information, this issue would have been resolved for long time customer
Per the Amazon Customer Deptassistance, I am still owed $
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The business continues to ignore my complaint saying it is against their policy to refund digital purchasesThree people I play the game with have said that Amazon refunded their money when the items were not as promisedI have spent a very large amount of money on these digital purchases which Amazon says it not their problemThey call themselves a customer first company that offers a -00% A to Z guaranteeHowever, they continue to send me the same standard response that is against their policyI will never spend another cent with this companyI am a very unhappy stockholder and former customer.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: you need to to accept accountability for doing wrong and to the right thing and apologize and refund for the product and my prime membership since I couldn’t use it
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your recent order for Borjomi Mineral Water Case didn't arrive by the Guaranteed Delivery Date of
November 23, 2016.While we certainly do try our hardest to get everything there as guaranteed, there are some unforeseen circumstances in which an order may arrive later than anticipated and I regret the disappointment this experience may have caused.Further, please note that the decision on which carrier is assigned including the tracking details, is essentially an automated process will select the best carrier based on the type of item, it's location within our Fulfilment Network and the carriers that operate services in your area who would be able to get the package there for expected delivery dates provided during the checkout process.However, I can assure you that the availability of the products on the website are updated constantly as per the new data we receive from our suppliersCustomer feedback like yours is always important to us and I've passed your message along to the appropriate department as we continue to improve the shopping experience for our customers.I've also checked your account and see that we've processed your refund in the amount of $The refund should appear on your account in 3-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: my account is locked again after I made an order I cannot access my account and no one wants to open it I used my gift card balance dollars which was given by amazon for my trade in items and dollar on my visaNo email has been sent why account closed or any information this business is scamming me
Sincerely,
*** ***

Greetings from Amazon.com,We have provided the correct information in our previous responses. We've addressed this specific complaint appropriately on several occasions, and will not be able to provide further information on this situationWe are not going to discuss this matter further.Best regards

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the pre-order discount on the
Order#***.I've checked and see that my colleague, Toni T***, contacted our Marketing and Promotions Team and provided the below information to you on October 7, when you contacted us:--------------------------------------------------------Hello ***,Thank you so much for your patience while I worked with our Marketing and Promotions Team to ensure I provided the correct information to you.For order ***, I've confirmed the pre-order discount was applied successfully.I've confirmed when order *** was placed, these items did not qualify for the promotion due to the item price being lower than the list price of the itemPer our terms and conditions, (***) the 20% discount applies to an item’s List Price and does not apply to an item’s already discounted priceSince the pricing has changed, as an exception, and they will be applying that 20% discount to the items before they shipThe same applies to order *** As an apology for the trouble, I've issued a $promotional credit to your account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you so much for reaching outI hope you have a great weekendHappy gaming!Best regards,Toni T***----------------------------------------------------------------------------...⇄ realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your orders were not delivered on time.I'd love to investigate further, however I wasn't
able to find the order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.Please feel free to contact us directly by replying to *** - if you include the order number, I'll absolutely investigate this further.We look forward to assisting you.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're having trouble locating your refunds.To help you in this, I've contacted our
payment processor and confirmed multiple refunds were successfully issued to your VisaAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: ***Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to your account within business daysThe refunds were accepted and deposited by the card issuer on August 31, If your statement still doesn't reflect the refund, please contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Since your account has been closed or canceled and If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.I'm unable to issue a refund check for order #*** because I've confirmed we've issued a refund to your Visa cardOur payment processor indicates the refund has not been returned or rejected.I request you to contact your card issuer for further assistance as we won't be able to take any action on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:My cancellation came from AmazonI'm not certain who else I'm now responsible to find and contactIf you truly want to help rectify the circumstances? Then please forward information to the proper channelsInstead of another excuse and brush offI have an Amazon store card!!!Sincerely,*** ***

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.A refund was issued to your Credit Card on April 2, 2018 for $13.09.In most cases, once a refund has been submitted, the issuing
bank will post it to your account within 3-5 business days.This time frame may vary from one financial institution to another.If you don't see the Credit Card refund posted to your account, please contact your issuing bank for further assistance.Your bank can clarify how long it'll take them to post the refund.I hope this helpsWe look forward to seeing you again soon.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I've reviewed your account and correspondences with our Customer Service team and I'm so sorry for the frustration this matter has caused.I realize that not offering an immediate refund was disappointingWe've found in the majority of instances where there is a a return delay or multiple items from different orders in a single box may cause delay in processing returns at our fulfillment centers such as an item being scanned as returned under the wrong order and/or incorrect refundTo avoid any complications with your return, I recommend that you return multiple orders individually, using a separate return label for each orderThis will ensure that the correct refund is processed for each order you're returning.I've requested refunds to your credit card and Amazon gift cardsThis refund will go through within 2-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ mentioned for future orders, to ensure your returns are processed properly, separate orders must be returned in separate boxes with separate labelsCustomer feedback is very important to us as it allows us to continue to improve the services we provide.We value your business and look forward to serving you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I have already reviewed the picture attachedI know to choose accept price at worse condition means lower price, but I don't think the dents in the picture should categorize the phone as "not working"I remember the price range for worse condition was pretty wide between $and $250, I don't think this dent should make the phone to worth lowest price.
I don't think Amazon will response againJust leave this record and a remind to others who are going to trade in to Amazon. Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about the experience with your order#*** for Go
Power! *** ***-Watt Pure Sine Wave InverterThis is certainly not the service we strive to provideI've reached out to the appropriate teams to get this looked into at the earliestI'll be following up on this and we'll get back to you with an update within the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the charges on your Amazon.com accountI'd love to help, however,
the e-mail address you contacted us does not have any orders or transactions in the current yearFor your account's protection, we're only able to provide account and order related information when we can confirm the request is coming from the account holder through the e-mail address on the accountHence, I'd request you to write back from the email address associated with the charges and we'll get back in touch with you just as soon as we can.We appreciate your understanding and look forward to following up with you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your order#*** for DVD
Roseanne: The Complete SeriesI fully understand that our Prime customers expect their orders to arrive on time and receive hassle free experienceAlthough, the vast majority of our orders are delivered on time, however, in a few instances such as this one, events beyond our control may cause unforeseen delaysWe’ll use your feedback to immediately improve our delivery performance.Further to your correspondence, I've checked your account and can confirm that a replacement order#***for the DVD Roseanne has been marked as delivered on Wednesday, September 13, In the unlikely event that you have not received the package please let us know and we'll look into as soon as possible.Again, I'm very sorry for any inconvenience caused to youWe appreciate your business and look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com