Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your account is on hold and you had unauthorized charges on your bank account.To help you
with the issue, I've reached out to our account specialists to investigate what happenedThey have checked and see that there was no unauthorized activity on your accountUnfortunately we are unable to issue refunds to the chargesHowever, TRS should be able to help you further.Our Account Specialists have also sent an email suggesting you to call Telecheck regarding the charges since they process the paymentsYou can contact TRS Recovery Services toll-free at:-- Within U.S.: ***-- Outside of the U.S., please call ***Hours are Monday through Friday, between 7:a.mand 9:p.mCST, or Saturday between 8:a.mand 5:p.mCST.Once this issue is resolved, the hold on the account will be removedPlease be assured that your account is safe.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about your closed account.In this case, I need to
look into the problem further and wrote to our concerned department, and it'll take a bit more time than usualYou can directly reply to this email and provide the pictures so that I can forward it to the appropriate team.I just wanted to let you know I'll write back in 3-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the difficulty you experienced trying to take advantage of that Prime Day promotion.Many of our
customers were impacted in a similar way and as a result you may have noticed an email was sent to you earlier today about a $gift card applied to your Amazon account.The gift card funds have already been loaded to your account and are available for your immediate useYou can see your current Amazon.com Gift Card balance by visiting the following location: https://www.amazon.com/gp/css/gc/balanceI hope you have a wonderful day and we see you again soon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They have not taken any action regarding my complaintThey just say it is against their policy to issue refunds on AppStore purchasesHowever, three people in my game alliance say they have received refunds from Amazon for the same AppStore purchases.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Amazon has NOT answered my questionHOW and When did I violate the terms????? Please do not paste the terms AGAINI am asking specifically How and When did I violate the terms???
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The package has been lost in transit, so Amazon can never receive the package
I use UPS shipping label provided by Amazon
like I said on my 1st email, I contacted UPS and they confirmed the package was lost
UPS asked amazon to contact them in order to find the package
I should not be responsible for the lost package because it is not my fault
can you check UPS tracking #?
Sincerely,*** **

Complaint: ***I am rejecting this response because: Because we filed a complaint with the Revdex.com the Amazon Seller Performance team decided to permanently ban us from selling on AmazonThis is bullyingWe are only looking for an explanation as to why why our account was suspended so that we could correct it but Amazon is unwilling to provide that information and refuses to deliver on this communication requestWe do not know why Amazon has decided to stop us from sellingWe have been excellent sellers and as far as we know we have done nothing wrong and they have not provided us with an explanationTommorrow I will be going into work to tell my team that they no longer have jobs and I won't be able to even provide them a reason
If you are a seller on Amazon please be carefulYou can have treat your customers fairly, have a pristine seller rating (in our case 99.9% positive feedback from customers) and Amazon will shut your small business down overnight...for no reasonFrom my experience this week, Amazon is far from trustworthy and only has their pocketbook in mind
Sincerely,*** ***

Greetings from Amazon.com,Thank you so much for your timeI have reviewed the accounts associated provided by the customer, there are no selling accounts associated with the given E-mailIt will not be possible to review the customer's account with out the e-mail associated with the selling
accountIn addition, Amazon will be unable to upload the feed directly as requestedWhile agents of our catalog team can review the document upload for errors, ultimately the seller is required to upload their own documentationI apologize for the difficulties this createsIf the seller needs additional assistance it is recommended that they reach out to Seller Support via the link below:Contact Ushttps://sellercentral.amazon.com/cu/contact-us?_encoding=UTF8&ref_=ag_contactu...⇄ you for your time and have a lovely day

Complaint: ***I am rejecting this response because: still waiting on refund to be issued.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Hi Jahnavi,Thank you for following upI appreciate your time and effort so far.Unfortunately, this answer also lacks specificity and does not directly address my questionsMy questions are very specific, and I have not received an answer to them yet. To advance this conversation, can you please be specific in answering the following three questions:1) Is there a specific statute or law that permits or requires you to request passport and immigration information from recipients? If yes, please cite it If there is no such law, please confirm that.2) If the is “standard practice”, please point to the place on your website’s terms and conditions where this is made available to the publicSpecifically, where does it say that Amazon can request passport and immigration documentation of non-account holders or package recipients?3) Why can’t you provide information about which “account details” triggered this investigation? If there is nefarious activity in connection to my account (as you claim there is), I have a right to know what it was.Regards,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service about the
issues you've had with your order#*** and I appreciate you taking time in bringing this to our attentionWe aspire to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI'll forward your feedback and ensure all needed coaching and retraining opportunities are addressed.Further to your correspondence, I've verified that your order has been canceledI see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipmentSince the order was canceled, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business days.As mentioned earlier, I'd request you to contact your card issuing bank to get this resolved as they'll be able to provide you with more specific information regarding this amount.I’m sorry for any disappointment caused and appreciate your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The requested 2-business days for investigation and to get back to meIt has now been business days
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Again, I am not satisfied with Amazon's responseI have explained my situation to your customer associate in the USShe told me my hotmail account was closed and my gmail account is ready to useThen I put my credit card information on my gmail account's profileAfter one day, my debit card was charged and then my account was lockedI have a few questions for you:1) I need to know why my account was locked after my debit card was chargedIs this what Amazon did for international sellers? I warm you than you must be caution with your words, especially: fraud, illegal, when you cannot provide any evidence.2) If I violate any policy, I definitely have the right to knowThis is not a simple as you charged my credit card without my authorization. ***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This isn't the first time that happened and I know wouldn't be the last, and each time the same copied and paste response and I am tired of itI want actual action being done about this
When I place an order and select Same day delivery, it is NOT acceptable for amazon to decide to delay my packageI paid extra for that, and now it wasted my timeSo what if the table is turned, what if amazon need something from me and you need to stop your entire operation for daysAnd I give you the same copied and paste answer and say have a nice daySo, no I do not accept this response
Sincerely,*** ***

Hello,
We have looked into the issue and a full refund for the order was issues on 01/30/
In summary, we have credited the buyer for the full amount for this order
Sincerely,
Ajith

Hello *** ,
I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand your concern regarding the price of the item, " PowerBoss 30666, Running Watts/
Starting Watts, Gas Powered Portable Generator" and the charge you're seeing at the checkout when trying to place a new order
I've checked from my end and see that you're willing to ship the item to Ohio and the actual cost of the item is $308.70, however the estimated tax collected for the item is $23.15, making up the total cost to $
Please understand if an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual itemIn accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts
The amount of tax charged on your order will depend upon many factors including Identity of the seller, type of item purchased, and destination of the shipment
For more information on sales tax, please visit our Help pages:
***
If you qualify for tax exempt status, you can request a tax refund for products sold by Amazon.com LLC, Amazon Digital Services, Inc., or sold by other sellers and fulfilled by AmazonPlease visit the following link for information about the required documentation and submission process:
***
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
SushmaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I received the response from Amazon stated that they have found multiple accounts containing content that violate their guidelinesThis is not trueI only have one account, my app was to promote married women, nothing violate Amazon guidelines
Sincerely,
*** ***

Hello,I'm Madhavi l*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about prime being charged on your card with our authorizationI'm sorry about
this.Please allow me to explain this, after researching your account, I've confirmed that we were unable to charge your preferred payment methodA charge can be declined for a variety of reasons, some of which may not be related to the validity of the credit card.For your convenience, the charge was applied to another payment method we have on record for youThis feature prevents any interruption in your Amazon Prime benefits should the primary payment method failWe normally send emails, if we are unable to charge your payment methodI'm sorry if you haven't received any in this case.I understand that this was not what you expected to happen, I've forwarded your comments to prime team so they can work on future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers. I've confirmed your Amazon Prime membership has been canceledYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I understand this was a frustrating experience for youI hope you would consider this as an isolated issue and give us another chance to serve you better.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Hello,
My name is Aamil, and I’m a member of the Amazon seller performanceJeff Bezos received your email and I am responding on his behalf
We reviewed your account, and we have decided that you may not sell on Amazon.com
We found that your account is related to another account that
may not be used to sell on the siteDue to the nature of our business, we do not provide details on our investigation methods
Please ship any open ordersIf you have any funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deductedThis usually takes about days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller CentralIf you have questions about those, please send an email to [email protected] may not respond to further emails about this issue
Regards,

Hello Mr*** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience causedI've reviewed your complaint and understand your concern regarding
the orders you've placed.Upon checking your account, I see that the all your orders that were placed on November and November 26, are cancelled and you've not been charged for any amount in this regard.I'd like to inform that our payment process is highly automatedWhen you place an order, we contact your bank for a purchase authorization to verify your card if its valid but don't actually charge you until the each shipment under order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledThis is the reason why you are seeing the authorization on your payment method.Please be assured that the charge which is reflecting in your statement associated with this order is not an actual charge but just an authorization and these authorization funds will be reverted in your statement according to the bank's policy .In this case, If you wish you can also contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com