Amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked order #*** and verified that your gift card funds were not applied; your Store
Card was used instead.I'm sorry for any inconvenience this may cause.You can certainly use your gift card funds on your next orderFor more information about using gift cards, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200546110The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcYou can certainly use your gift card funds on your next orderFor more information about using gift cards, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200546110I hope this helpsWe look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the price change of the subscribe and save itemPlease understand that all
Subscribe & Save orders are eligible to receive a discount over the regular price of the itemThe discount you receive for each order is calculated off of the Amazon.com price for the item on the day the order is placedTherefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.For more information on Subscribe & Save, please visit our Help pages:http://www.amazon.com/help/subscribeandsaveRegarding the shipping for the subscribe and save orders, to ensure this is reviewed, I've shared your comments with the concerned team for their consideration when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry to hear the problem with the refund on the order ***, I understand you are
upset.Refund via check for the amount was done as an exception and we may not be able to do it in the future, once a refund is issued from our end, your bank receives it and they should be able to trace it for you, if they do not find it in a processI see that we've issued a $Promotional credit to your Amazon.com account, we will not be able to issue any further compensation for this issue.For your reference, I've included the address that this check was mailed to below:*** * ** ***Glendale , US , AZ , 85302I hope this helps !Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you had bad shopping experience and apologize for inconvenience caused on purchases from 3rd party
sellers.I've reported this issue to our internal team and rest assured action will be taken upon.A full refund will be issued for most items returned unopened, undamaged, and with original packaging, parts, and accessories within days of delivery.Items that don't meet the returns guidelines will receive partial refunds.I am unable to locate the orders that you are referring from 3rd party sellersPlease provide Order numbers to look into it.Your patience and understanding is appreciatedWe look forward to see you again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards, Mohammed GAmazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order for Custom Culinary Panroast Gravy MixI'm sorry for any
misunderstanding, the Gravy Mix you've ordered comes in single quantity confirmed with our inventory teamThe seller has not listed the item comes in pack.I see that you've contacted the seller about this issueThe following message was sent to you by April-store :-------------------------------------------------------------------------------...⇄ am sorry to hear that, surely I'd like to solve the issue for you.If you would like to keep the item you received, we will give $refund to you, is that OK?Or please feel free to return it for full refund, following is the return address:Broad Ave, Suite 13Ridgefield, NJ 07657-2348United StatesPlease let me know which option do you prefer, Thank you!----------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.In my experience, sellers reply to customer e-mails within two business days of receiving the messageWe hold them to the same high customer service standards we set for ourselvesBefore I take any action on the order, I want to give the seller April-store a chance to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Mr.Bhaskar is questioning my understanding- I am not a business man, but can recognize a business scam
Reiterating my contention, I did not order my Laptops from the third party Amazon's List, "Available from these Sellers," as MrBhakar keeps on insisting that I did.-
I did check out the prices on that list mentioned above, but I did not order any Laptops from that list On that list the yellow rectangle containing the words "Add to Cart" can be seen next to the "Available ..." seller on the right side, but on the Lower-half of the monitor screen
I ordered the Laptops by placing the cursor within the yellow rectangle of "Add to Cart," next to "Sold by Amazon Warehouse Deals fulfilled by Amazon." - The yellow rectangle "Add to Cart" is on Upper-half of the monitor screen.
Attachment is showing the Cancellation Order #*** without any indication that it was sold by a third party- ** Sincerely, *** ***
Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm terribly sorry for the inconvenience and delay in not receiving "AMD YD170XBCAEWOF Ryzen 1700X
Processor" on the release date as we originally planned.While we offer release date delivery on items we sell, certain qualifications must be metThere are several things which happened to your order which may have resulted in a delivery later than you expectedEven though the item is pre-ordered for release date we were unable to ship the item due to Inventory Delay.We expected to already have received this item, but so far have not since so many promises by the supplier have already been missedAs you now know, it was delayed because we didn't receive the expected inventory from our supplierWhen you order an item that's not in stock, it means we have to try obtaining it from one of our suppliers, and the estimate we give is the best estimate we have from them.I'm sorry; I tried to cancel your order for Processor, but couldn't because it's already been shippedYour shipment is expected to arrive by March 8, When the carrier attempts to deliver your shipment, you can:* Advise the driver you are refusing the package if it is delivered while you're at home.* Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not at homeThe package will be returned to us, and we'll issue a full refund when we process the return.Your refund will be processed as soon as the carrier's tracking information shows the package was refused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for contacting us back.Please understand that the information provided in our last message is accurateAs previously mentioned, I've forwarded the details you sent us to our Investigations team about the sellerEach report they receive is investigated and the appropriate action is takenWe're not able to share seller account information or status, however, we do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and we'll close an account when warranted.If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.About the guitar, we are unable to send the guitar on seller behalf or able to reinstate the cancelled orderIf you still need the guitar, it is available from different seller you may place orderBefore placing order, contact the seller with your questionPlease give the seller two business days to reply:Contact seller: http://amzn.to/2n7be6jItem page: http://amzn.to/2nWXgYOI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the disappointing experience you've had regarding the return of your order #***.I've checked with our internal team who confirmed that we are unable to locate the package even though the tracking shows a package was delivered on June 24, As per our policy, whenever our returns center receives the correct item, the return is automatically processed and a refund is issued.We aren't able to issue a refund unless the correct item is received and processed in our Returns CenterWe are unable to provide specific information about any of our internal actions and procedures.As informed earlier, we won’t be able to offer any additional insight or action on this matter and any further inquiries won't receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the difficulties you've had in placing the order for "Nintendo Entertainment System: NES
Classic"It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.Please understand that we always want to provide the best shopping experience possible to our customers and despite all our efforts, there can really be unforeseen incidents as such.I understand this item was listed as in stock when you tried to order the itemSometimes, unexpected fluctuations in supply can add time to our original availability estimateWe have many customer orders for this itemThe supply of some items is limited and popular products can sell out quicklyAs this item sold out quickly you were unable to order though you added the item to your cartPlacing an item in your Cart does not reserve a copy; in order to be fair to all of our customers, inventory is only distributed once we receive an order.Due to its extreme popularity, we currently don't have more stock of the Nintendo Entertainment System NES ClassicWe expect to have more inventory in the coming weeksWhile we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.We appreciate your feedback on the pre-ordering process and have forwarded it to the correct team internallyI know they'll want to hear about your experience and we’ll work hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.I sincerely apologize the service we provided was not what you've come to expect from us at Amazon.comI hope you'll give us another chance.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,
We are unable to credit the buyer for this transaction because they did not contact the seller to report the issue within days of receipt, or return the item within days of receipt
If the item is defective or damaged, it may be under warranty with the manufacturerThe
manufacturer may be willing to repair or replace defective products if you contact them
In summary, this transaction the buyer is out of return window as per Amazon policy.
Sincerely,
Vignesh K*** *

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you did not receive the items, I understand you are upset.***, I've checked the orders
and as you know they are delivered to your shipping address by USPS, as the orders are delivered, we will not be able to refund or replace the itemsPlease check the delivery area or your household members to see if they have accepted the delivery.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like us to issue old gift card balance via check or issue new gift card balance.As informed earlier, ***, we will not be able to refund the gift card balance via check or issue new gift card balance.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello,
We are writing in response to the complaint filed against order ***
We have asked the seller for more information and are awaiting a response.We will contact buyer again if we need more information or when we decide the claim.Buyer can check the status of the claim in
the their Account section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: May 5,
Thank you from Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you are upset.***, I'm forwarding
your complaint to our shipping team so that they are aware of our carriers are performing and delivering the packages to the CustomersTo receive the packages as you wish, there is an option of writing instructions while placing an orderYou can update this in the address section under Security access code section :http://www.amazon.com/shipaddressFurther, I'll be happy to pass any training opportunities to my colleagues who did not assist you when you contacted us via phone.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your itemsIn this case, there's no need to return the item for us
to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $116.04, which includes the cost of the item and any shipping costsYou'll see the refund within the nextOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this solution works for youWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Complaint: ***I am rejecting this response because: I was originally scheduled to receive my payment on the 4thI received an email (attached) that Amazon could not disburse the funds because of an expired credit cardWhen I updated my card information the disbursement changed to the 14th and now it's the 18thThis is unreasonable because if my credit card was fine I would have been payed alreadyAmazon has my bank account info, they could have easily verified my identity with that info.Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment caused to you regarding the return of your Marketplace order.With any business,
there is a cost to sellers for accepting returnsWhen a customer makes a "no-fault" return of an item that has no problems, we ask that the customer assume the cost of return shippingIn addition, the seller may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandisePlease contact the seller directly for return shipping options.When reviewing whether a seller has upheld fair standards in these matters, we apply the same guidelines used by Amazon.comYou can find these guidelines outlined on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926In this case, I've reviewed the circumstances of your return and determined that the seller's decision to withhold the cost of shipping from their refund was fair.I regret any disappointment this may cause, and hope that you understand the decision in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that *** wasn't able to reimburse you for your return shipping costs.I checked your account and
see that you've placed the order #*** using your gift card balanceAs you are not happy with the promotional credit restrictions, we've issued an additional refund of $to your gift card balance.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcApart from this refund to Gift card balance, we've also left the $promotional credit on your account so that you can use it when you place the order which is shipped and sold by Amazon.com.Your promotional credit balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220Pleas...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
My concerns were still not addressed
Sincerely,*** ***