Amazon.com

Hello, We have asked the seller for more information about order *** and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of his claim in the Your Account section of our Amazon.com site
(www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: January 31,

Complaint: ***
I am rejecting this response because: I have not did anything wrong. I have the police report
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you'd like us to restore your access to Amazon.com selling and buying accounts.I've checked the
correspondence that have been going in your account and I'd like to confirm that closing of your Amazon.com selling and buying accounts is a permanent decision and we will not be able to reinstate access.Your co-operation and understanding is very much appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Greetings from Amazon,It appears this Seller's account was not active for a period of timeWhen an account is not active, we will sometimes close the accountI've forwarded the Seller's comments/feedback to our Business and Operations teams for review. As we continue to improve
our services, input from our sellers is invaluableThis Seller's Account has been re-instated.Regards

Hello Mrs***, I understand your concern that the packages were being delivered to your neighbors house instead of your house for the orders that have been delivered in pastI'm sorry about that. Please be assured that we've escalated this issue and as I've informed earlier that, it is found that as your address *** *** is located directly behind a house with a similar address (** ***), drivers were only able to see the ** on the front house and deliver there.However, please be assured that we have added a delivery instruction to indicate this for the house directly behind ** *** and have edited the *** to prevent deliveries to the front house. I hope your future packages will now be delivered to your house and if in case you face any such issues with the delivery or your packages, please let us know and we'll be able to assist you right away!Thanks for your understanding and patience in this regardWe look forward to seeing you again soon.Regards, Diksha C. Amazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your orders, Order ID: *** and Order ID: ***.I've verified and see that we have already filed A-Z Guarantee claim for full reimbursement of these orders.Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=*** https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeAs confirmed earlier, refund of $was successfully issued to your Visa on April for your Order ID: ***Please allow 3-business days for the refund to complete online from the date of issuing refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I've reviewed your concern and see our Executive Customer Relations team was able to address your issue concerning your Tra*** by issuing
refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.This refund amount is the same amount of the charge that will post to the accountThe reason for this is because there's no way to stop the charge from processing at this point, but the amount we’ve refunded will completely cover the charge for you.The remaining gift card balance from the traof $will be left on your account as a goodwill gesture for your poor experienceYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime membership charge on your account.I've reviewed your account and
confirm that you've disputed a chargeback contacting your credit card company .We also confirmed that the dispute in question has been resolved between Amazon.com and the issuing bankAs such, we will not be able to assist you with reimbursement.I suggest you to please contact your bank for refund confirmation of this chargeback.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding delay of your order#***Upon checking, I can confirm that as
informed earlier by our CS team we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addresses.Please do understand that our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.I reviewed order details and found that few items have been shipped and one of shipment " Campbell's Chunky Soup, Chicken Broccoli Cheese with Potato, Ounce (Pack of 12) " hasn't been shipped as currently item is out of stockYou can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Rest assured that we can only charge items when any shipment enters shipping process.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about delay of your order.***, We typically notify customers whenever such delays occur,
and I sincerely apologize that you were not notified in this case.To compensate for the inconvenience, I've extended your Amazon Prime membership by one monthThe membership will renew now on Friday, June 16, 2017.I've shared your comments as a feedback with our shipping department for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged for Prime and would like to be refunded.***, please know we do not charge Customers
without their authorization, we send a welcome email to the Customers with all the Terms & Conditions and if the Customers do not cancel or Turn auto renew off before the Trial period ends, we go ahead and renew your Trial membership to Annual Membership.I've checked your account and was unable to find a charge that you are referring to, I'd request you to write us back from the account that was charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolvedNot happy with response but this is method is pointless
Sincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received your orders yet.I've checked details of order and see that "
Wansview Home Camera " arrived lateI see that you've requested return for the item and a refund of $for the item.Since the order was paid by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balanceRegarding order # ***I see that you've reached out customer service team regarding missing of shipment from order and we've processed refund of $towards your gift card balance and $promotional credit to cover cost of item.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that as this order
#*** was not delivered we've replaced the order #***As the size of "Arctix Women's Insulated Snow Pant, White" was too big you've placed a new order #*** for Medium sizeHowever, as you still received large size, we've created a replacement order #*** for it.Please return the replacement order #*** by using the following return label link:***Once we receive the return we'll issue full refund for it.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Sandhya R*** **Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Mahesh,As previously stated I never received the laptopsThe first one was not signed by me or a member of my householdAfter talking with UPS, they assured me Amazon got a refund for the first laptopPlease see attached.The second laptop shows delivered, but there is no signature on fileI cannot track who signed for itAfter talking to the USPS delivery guy, it was left at the front deskBut as there is no proof of that, Amazon is liable as they should have requested a signature. I am sorry but you need to respect your customers more than thatIf there is nothing you're willing to do, I'll go ahead and cancel the chargesI'm not gonna spend my hard earned money for your mistakes. I have sent multiple faxes with copies of my credit card statements as well over the last 10days, and I have never been contacted by Amazon.com
Sincerely,
*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: ***I understand that you're upset.I've
checked your order and would like to inform you that the order has been cancelled because when we tried to charge your payment card the payment was declined by your bankThat is the reason why the order is not been delivered.A charge can fail for many reasons, here are some things to check:- Have you entered the credit card number correctly, without any transposed digits?- Have you entered the correct expiration date? Has the date expired?- Have you entered the billing address and phone number that match those associated with your credit card?- Have you exceeded your credit limit?- Has your credit card recently been reissued with a different credit card number and/or expiration date?Just in case if you see any authorization on your payment card, please provide this verification settlement code to your bank and they will release the authorization.Settlement Verification Code: ***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Revdex.com:In reference to complaint ID ***, Amazon reinstated my account without much fussThough, it would have been nice to have gotten some follow up from them directly about what went wrong; I'm happy that they addressed the core issue
Sincerely, *** **

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your recent experience with this issueThis is certainly not what we want our customers to
experienceI appreciate your diligence in ensuring we take a serious look at these problems.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our internal team for further review.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI know your wait has been frustrating and for that, I truly apologizeI ask that you please allow me 3-business days to research the issues so I can ensure these matters are addressed appropriately.***, as soon as I receive information, I will email youIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:Amazon.com's claim: The item was delivered to one address and later, forwarded to the customer.My rebuttal: the item was NOT delivered to one address and later, forwarded to the customerThe item was sent to an address in SavannahMy friend and colleague, the Chief Mate of the merchant ship the "*** ***" took delivery of the packageWhen the "*** ***" arrived to my country, I went on board and received the package from my friend.Amazon.com's claim: The customer did not contact us within our return policy about the issue (this is a new claim).My rebuttal: I complained immediately on receiving the packageIt took the "*** ***" time to make the trip from Savannah to Israel, calling on the way several ports in Europe.Also, no time bar should apply because Amazon.com sent me the wrong item.Sincerely,*** ***