Amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the charge for Amazon Prime membership.I
looked into your account and see that a charge of $was processed on November 12, for your Amazon Prime membership activationYou chose “Two-Day Delivery with a free trial of Amazon Prime” as the delivery method for the order #109-2386209-you placed on November 12, 2016.Regarding the initial charge of $you've mentioned, there are certain situations where we authorize your credit card for $to confirm your card has a valid number and hasn't been reported lost or stolen.We don't actually proceed with the $chargeThis authorization should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online transactions.Further, I understand that you no longer need this membershipTo make this right for you, I've canceled your Amazon Prime membershipYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your Master card statement.You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralAt this point of time, I'm not sure about the $refund you're referring toI request you to provide us more information about this charge and we'll right away take appropriate actions.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We have
restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=***Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon has not answered the questions I have raised. Instead, they have simply repeated themselves over and over again. I have contacted the Maxxhaul, the maker of this product, distributor in California and they have the product and, in fact, just shipped several units to Canada for Amazon order. If one of those is for me, Amazon could simply say so. If not, they should explain why since Maxxhaul clearly has the product on hand. They should also explain their extremely misleading shipping information on the web pages related to this product as my last email pointed out. I received an email from them this morning, reiterating what they have already said several times. Here is the reply I sent: All good except for the "Usually ships within to months" part. Two things. That information is nowhere mentioned until a customer is about to do final confirmation on the purchase. In fact, at every point along the way the customer is led to believe that the item will ship within a couple of days. If you click on the link for the Amazon Prime listing, which is what I did, shipping times NOT mentioned at all. I have supplied a copy of that exact page to the Revdex.com along with other related pages. In fact if you follow links from that exact listing page to the "Canadian Shipping Times", they are similar to what is on the *** ***. It is ONLY when checking out that the longer time comes to light in the fine print and a customer could be forgiven for not catching that, especially since everything they've seen up to that point mentioned days, not months. On the *** ***, which is what comes up first when you do a search for this product, either on Google or your own internal search engine, the estimated shipping times are clearly stated. When you click on the link below for the cheaper listings, including yours, there is no mention of shipping times at all. But there are shipping related links such as the pop up window that explains your free shipping or the one that takes you to the "typical" Canadian shipping times, which, as I have said, are similar to those shown on the primary pageSecond, in addition to all of the above, you have still not provided any explanation for the long delay itself. I have established that the supplier has stock and, in fact, has just shipped several units to Canada for Amazon. Now, perhaps one of those will turn out to be for my order, perhaps not. Who do you suppose I should I ask about that? The fact is that YOU, Amazon, know the exact status of things and could easily clear all of this up but for reasons you won't reveal, will not simply be forthright about it, determine what the status of my particular order is and why, despite its availability from the supplier you won't commit to a timely delivery. Instead, you apparently would rather engage in this protracted back and forth where you don't actually provide any information.My complaint stands. This is the worst customer service response I have ever had from any business. I am a reasonable person. A straightforward explanation would have been helpful, although there is still the issue of not revealing the long shipping times until the last moment in the checkout process. But this obfuscation is not acceptable. I assume my order will somehow eventually be filled, although online complaints suggest that is not necessarily the case. Regardless, after this experience, you can be sure I will never order from Amazon again.*** ***It is clear that they won't go to the trouble of being more forthcoming, either about the exact shipping delay details (which don't jibe with the supplier's availability of the product that I obtained on my own) or for why their website obscures the long shipping delays until a customer has almost completed the purchasing process, which takes place over several successive web pages. And, of course, they haven't shipped the product yet. I can only hope that one of the units sent to Canada by Maxxhaul in Oxnard, California for Amazon orders is for me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
This is the same "JUNK MESSAGE" which we have been receiving since DAY ONE ! Amazon should be ashamed of themselves!
This group/organization wants to live by their "Day Rule Policy" however, when a medical infraction demands my attention, I WILL COME FIRST ! I thought I had made this issue 100% clear with their customer service representatives however, I see that their reply is just totally unfair and nonredeemable Matter of fact, it is the same canned answer (cut from a business rules posting) which I've been receiving over and over again! What gives here anyway?
Please advise me as to what is the next step in order to get my refund I am totally disturbed with Amazon PERIOD !
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
PLEASE REVIEW THE WHOLE HISTORY and escalate to you manager's manager.
1) I was told you upgraded to deluxe service and the freight company will disassembleNow you are reverting to ups again??
2) I wasted days waiting at home; the pilot company you are contracted with failed to pick up the itemA gift card of $is reasonable, in addition to the refund, for the days wastedPlease let me know asap
3) Remember this is a cancelled order that Amazon sent out by mistake - which caused all the trouble - correspondence I had to do.Sincerely,

Complaint: ***
I am rejecting this response because:*** amazon has not sent the money they owe me. also when amazon wrongfully terminated my selling account I decided to sell my books to someone else. there are homes on my property and one of the ladies that lives in the cottage was going to take over the books. she was going to give me half of the monthly income until she had the books paid off. I offered to help her get her account set up on amazon. we got the account set up and she got an e-mail from amazon welcoming her to the groupimmediately after accepting her account, amazon took the out of her checking account twice and suspended her accountshe did not even get a chance to list any books and is in the hole and can not sell or llistthen they kicked her off like they did me. we are from a small town that has a community bulletin board and Diana offered the books on that sight. a woman by the name of peggy H*** bought the books from Diana serie and we helped her set up an account with amazon. she got the same e-mail accepting her account and they took the out of her checking account and suspended her account also. both of these women are blaming me saying I sold them a business that was no goodI do not know what the problem is with amazon but they owe me my money, and now to Diana serie, and to peggy H***I don't get what their problem is unless they think I am trying to use another name so I can sellhopefully you will be able to find out what problem they had with Diana serie ***@yahoo.com or with peggy H*** at *** @yaoo.com. waiting to hear from you *** ***
Sincerely,
*** ***

Account was blocked for renege abandonmentSeller made re - registrations since thenAll of them are in "block" statusDeny Reinstate Final Word has already been sent
Account cannot be reinstated as per MRI SOPs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As I wrote back to Amazon, if they do what they say and provide me with free day shipping on Prime eligible items I will be happyI am concerned that they blamed the shipper and that they believe my extended shipping time was an isolated incidence rather than the trend of my last or shipments. Ups was not to blame because Amazon not UPS chose to ship my items day shipping as was indicated on the packages
If they keep their promise I will be happyIf not I will fileanother compaintAt least making a clair got their attention
Sincerely,
*** ***
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI issued was resolved several days ago, and the last item ordered came on yesterday as scheduled.Sincerely, *** ***

Hello, We are unable to credit the seller's account for this transactionThis is because the seller listed the item against a detail page that it did it did not exactly matchWhen the seller list an offer, it must exactly match the brand, manufacturer, UPC, model number, edition, quantity, packaging, and color of the product on the detail page.The seller must contact the buyer directly to arrange return for this item. In summary, we are unable to take the action requested buy the seller in this case, because they listed the item against the detail page.Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for providing the informationI'm sorry for any misunderstanding in this regard.I've checked your previous correspondences and I'm sorry for the incorrect information you've receivedI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Regarding your order #***, as informed previously, Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'You can check the conditions of use here: http://www.amazon.com/conditionsofuseAlso as informed, we will not be able to refund the orderI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the trouble you had with the gift card that you've purchased.I've checked your
account and see that our customer service team has issued $to your gift card balance account.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the dented package you received for the orderWe make
every attempt to pack items securely to protect them during shipping, but sometimes damage does occur.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ checked your order and I see that you've contacted us on November 10, regarding this issueI also see that we've issued a prepaid UPS drop off return label to return the item.https://www.amazon.com/gp/orc/rml/DWQxbJqpRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you haven't opened the package you're returning, it's okay to tape the Return Merchandise Authorization to the outside of the package along with the mailing label.Once we receive the item, we'll process the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: amazon staff Dave Rpromised to replace the defective item free of chargeHe agreed to replace it because amazon advertises the item as having a lifetime warrantyTherefore, amazon still owes me $in amazon store creditThe total amount was $for the replacementamazon has only given me $of the credit Dave Rpromised
Sincerely,
*** ***

Hello Amanda,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the order #***I see that your claim has been successfully granted on October 28, and a full refund of $has been issued to your original payment methodYou'll see the refund on your PIN-less debit card within business days from the day refund was processed.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused.I checked and see that the order in complaint has been
delivered to the recipient on August 21, 2017.Considering the situation and the importance of the item, I've issued refund for the order and there is no need to return the item.This item has been ordered using the promotional creditSo, I've added the $to your promotional balanceYour available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there), but you can view your current promotional balances - for digital items only - at this link:https://www.amazon.com/gp/feature.html/?docId=1000811661To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220We look forward to seeing you again soon.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the seller Order ID: ***This certainly
not what we want our customers to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've checked our order and see that our A-Z guarantee team had already issued a refund of $for the shipping charges on Friday, May 20, 10:AM (PDT) and on Tuesday, May 31, 8:PM (PDT) they have issued a full refund of $to your payment card.Funds will be credited to your payment card within 3-business days.Further I've checked and see that seller has replied you regarding returning the item back to themIn this case, I would request you to please reply back to the seller.The following message was sent to you by *** :-------------------------------------------------------------------------------...⇄ you send that modem back to me when I send you a prepaid return label? 6/1/12:50:AM PDT-----------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Revdex.com:
Hi, Today I filed a complaint against Amazon.com. It can be cancelled. I received the item that was disputed
The complaint was filed for *** ***
Thanks,
***

Hello,A full refund for the claim amount was issued to the payment method used to place order *** Buyer can check the status of the refund on the orders page in their Account section of our website (www.amazon.com/youraccount).-- Refund Date: 05/20/2017-- Refund Amount: $219.99Thank
You,

Hello, The following was sent to the sellerI have created Case ID ***, in which they can respond to with the information needed to issue them a refund of their selling fees. Thank you- Hello from Amazon.com,My name is Heather, and I am a member of the
Amazon.com Executive Seller Relations TeamWe have received your contact from the Revdex.com regarding your funds of $USD.I have reviewed your account and found the subscription fees were returned to your accountHowever, because your account has been closed, your fees did not disburse to your bank accountI am able to issue you a paper check in the amount of $USDPlease reply back to this message with the following informationName:Seller Name:Seller Email Address:Physical Address:Phone Number:Once I hear back from you, I will start the process for issuing a checkI look forward to hearing back from you, thank you