Amazon.com

Hello,As previously stated, we will review your account days after the date your account was impacted, which was 06/06/If we do not receive A-to-z claims on your orders, funds will be transferred to you on or after 09/04/
Regards,
Payments Specialist
Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the delay in delivering your shipment with
"Topbatt BLReplacement Battery for Makita 18V 4.0Ah Li-ion Tools BlBlBl194205-Lxt-400 ".Firstly, our thoughts are with those affected by the devastating damage caused by Hurricane Irma.As Hurricane Irma approached Florida, we realized that many people were ordering last minute supplies and we do our best to ensure they all arrived on timeAlso, some of our delivery stations were closed due to Hurricane Irma.Shipping carriers in the area of your delivery address--or cities along the delivery route--reported delivery delays because of these conditionsOur carriers delivered the packages as soon as possible once it's safe to do so.I hope you understand our limitations in this regard.I've checked and see a full refund of $has been issued for this orderWhile I do realize the importance of these items, we are unable to issue the $credit you've requested forWe appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to add that I still think that they should change their advertising to make it easier to understand what they are actually offering. As it stands with my individual issue I am satisfied.Sincerely, *** ***

Hello,There are A-to-z claims and/or chargebacks filed against some of your ordersAs a result, there are no funds available for disbursementFor more information about these claims, see the A-to-z Guarantee Claims and Chargeback Claims pages in the Performance section of Seller Central

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Prime Membership, I understand you'd like to be refunded for the
membership.***, I'd request you to check the welcome email about Prime membership sent to you on December 7, at 2:PM (PST)If you could scroll down the email to the end, it says : "Your Amazon Prime membership will continue after your free-trial until cancelledIf you do not wish to continue for $99/year plus any applicable taxes, you may cancel anytime by visiting Your Account and adjusting your membership settings." As you did not change the renewal option or cancel the membership, we went ahead and charged your Payment card for $I see that a refund of $was issued to your payment card on January 6, Please click the link below to see our Terms & Conditions clearly noted about fees and renewal :https://www.amazon.com/gp/help/customer/display.html/ref=pe_854610_141391590_hp...⇄ the last month Prime trial was a free subscription, you weren't and wouldn't need to be chargedIn this situation, I'd suggest you use Prime benefits and let the membership expire/cancel on or after February 16, I'd request you to write us back in February, I'll go ahead and refund the cancellation fee, I'm unable to refund them or cancel the charge at the moment.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that while this resolution is not satisfactory to me, there is nothing more they are willing to do. I now need to file another complaint with the actual company that it was purchased through, even though it was purchased from the Amazon.com siteSincerely, *** ***

Greetings from Amazon,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on [7th Feb , 2017]The seller was notified of this decision by e-mail on that dayWe took
these actions because we received complaints that the items they were selling may have been counterfeitItems offered for sale on our site must be authenticAny item that has been illegally replicated, reproduced, or manufactured is prohibitedSellers are responsible for ensuring their items comply with our policies before offering them on our siteThe seller can write to us at [email protected] regarding any funds remaining in their seller accountAfter thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privilegesSincerely, Seller Performance Team Amazon.com

Hello Mrs*** ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We always like to hear from our customers, and we're glad you took the time to write in.As an online retailer, we rely heavily on our carrier service to deliver packages safely to our customersHowever, despite all our efforts, there are still some unforeseen incidents and delays occur.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doing.Your patience and understanding is appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service team.I've personally
followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the futureWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.I'm very sorry to hear about your ongoing disappointment with missed deliveriesWe certainly don't want this to be a source of frustration for you.What's even more challenging is the fact there's no common thread that would allow us to pinpoint and solve a systemic problemWe're using carriers that have a very high success rate, and the missed deliveries include multiple states and addresses and multiple carriersThis makes it extra hard to narrow the scope of the problem so we could solve issues at the driver or delivery hub level.Upon checking, I see that CEVA sent item to Illinois by mistake, We have contacted CEVA they are shipping back to Michigan now and stated they are waiting on getting it back it should be by Friday or SaturdayAs per your request we have already rescheduled the delivery.However, if you haven't received it by Wednesday, July 24, 2016, and you've checked around the delivery location and with others who may have accepted the package, please contact us and we'll be happy to get a refund or replacement for you.Ultimately, ***, we really want to make sure we're taking care of youHowever, in the absence of something definitive we can fix (as much as we'd love to, we simply can't commit to you that you'll never have a delivery miss in the future), our primary goal is to ensure your order is replaced or refunded as neededI know that in the event an item is ordered with urgency, this is not always an ideal solution, but we'll always do our best to accommodate you.Thank you for being an Amazon customerWe appreciate you and we look forward to continuing to serve you for a long time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:..a-z guarantee is not only about late shipping and there is a list of reasons when you file a claim, this seller is ignoring a supervisors request to see a shipping receipt I was charged $for and is subsequently supporting fraud, a criminal activity, by this seller coins r us....Revdex.com should step in
Sincerely,
*** *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the delivery of the order, I understand you are upset.***, while I
realize you want your packages to be delivered to you door step in your absence, please know, it depends on the discretion of the DriverIf they feel it is safe to deliver the package they will, if not they take the package back with them and attempt re-delivery at a later point of time.As the package is delivered and Signed for by: *** *** on July 26, 10:12:AM, we will not be able to refund the charges or offer any compensationHaving said, you might as well add delivery instructions while placing the order which would help the drivers to deliver the packages as per your instructions, having said that it again depends on Driver's discretion.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I responded within the 7-day windowThis is plain from the correspondence with AmazonThe response is flatly falseWorse, Amazon deleted all records of my correspondence with the buyer so that it is no longer viewable in my case logsNonsense!Sincerely,*** ***

Hello from Amazon.com,
Thank you for writing to us regarding the compliant ***While I regret for the inconvenience caused to the customer with the Order ***, I confirm that all the steps in the procedure were followed and action was taken accordinglyThe customer is
a seller on Amazon.com platform and is required to follow the policy statedAs per the tracking for this order by the customer, the item was returned as undelivered and hence, is required to provide a refund to the buyer, at-least partialAs the customer denied to our request on September 19, to issue a refund, he is held responsible for the whole amount of the order
Please write back for any further queries

Hello from Amazon.com,After investigating this Sellers concern we were able to process a refund of $to their account.They may view this through the link provided below. This refund will be displayed as a Non-subscription Fee Adjustment.Payments - Transaction View:https://tiny.amazon.com/yx1vykxi/sellamazgppaymviewShould this Seller have any additional questions regarding this issue, they may open a case through their Seller Central accountThank you

Complaint: ***
The case actually dates back to 12/19/with the order #*** for the two SPARIN glass screen protectors (Original Receipt pdf is the receipt of this order)I originally purchased the two glass screen protectors after being told that the product includes lifetime warranty and covers cracks if I were to drop my phone and the glass screen protector cracks (Proof of Warranty pdf is the email showing the seller saying that it does)I received a couple of replacement glass screen protectors with some difficulty, but most recently, the seller wouldn't send me another because they stopped selling the productAdvertising a lifetime warranty and then failing to follow through just because you no longer sell the product is very misleading, especially because the seller still sells basically the same product as the one I originally purchased but refuses to send me that as a replacementI believe the seller is using the excuse as a way to get out of their lifetime warranty they advertised(Seller Messages pdf) shows how they were reluctant to help me based on the excuse that they supposedly no longer sold the product even though a similar one is being soldDue to their poor customer service, they later followed up in a different message saying I should reach out to Amazon directly, which I did(Amazon Chats pdf) shows not only how Amazon was willing to be helpful and provide a replacement (which was order #***) but separate associates said moving forward, they would be willing to honor the previous lifetime warranty I was told by the SPARIN sellerI was surprised at how helpful they were, but knew it was going to be difficult to receive any replacements once it comes up, and I was right(Amazon Chats pdf page 8) shows how unwilling the Amazon associate was to honor the lifetime warranty and send a replacement once I needed itThey were willing to offer a one-time refund so that I could get a replacement, but accepting that would potentially null the lifetime warranty the other associates told me about, since the product is fulfilled by Amazon.A part of me wants to let this go and purchase a new glass screen protector elsewhere and not on Amazon, but another part of me believes I should fight this as not only one, but three associates assured me that if anything ever goes wrong, Amazon would do their best to address my concerns as the products are fulfilled by AmazonI was even told all three times that Amazon would honor the lifetime warranty, but the last associate was unwilling to honor it and only offer a one-time refund as a courtesy, which I believe won't cut itI could have just accepted the one-time courtesy and try reach out later down the line if I a problem occurs again and try get another replacement (as I was told by Amazon associates that they would honor the lifetime warranty), but I didn't want to test it and accept the one-time courtesy now in case it comes back to bite me in the futureI'd rather just get this resolved once and for all and seek the lifetime warranty the associates assured me that Amazon would honor since the original SPARIN seller was reluctant to. Sincerely,
*** **

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the poor shopping experience you've had recently.Being a prime customer, you are very much
eligible to receive high level of service from usMost of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.If you are not happy with the prime membership service, we'll cancel it for full refundPlease feel free to contact us directly by replying to [email protected] to proceed with the prime cancellation.On priority, I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.We look forward to seeing you again soonRegards,***Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear that you’ve had more issues with the Sunbeam Blanket.It's disappointing to know the troubles
you've had getting assistance from the manufacturerI also apologize for the time and effort you've spent trying to resolve this matterBecause more than days have passed since you received this item, we can no longer accept a return/issue replacementOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.However, I see that it is no longer in stock with Amazon, so only a refund is the option we have for this order.As an exception, I've requested a refund for $81.50, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:***In this case, there's no need to return the itemYou're welcome to dispose of it.I hope this solution works for youPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: The price indicated at checkout was what I expected to pay Attached is what was listed on the website at the time of checkout. Sincerely,*** ***

Hello ***, I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience.I've verified again with our billing department
and confirm that your order *** has been canceled and you have not been charged.Some banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchasePlease re check with your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We look forward to see you again.Regards, Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Amazon.com replied back with same information that I have mentioned in my original complaintThey are not providing any king of confirmation that proves that refund was successfully made to my bank accountAll they are providing is confirmation # that was generated by their own system Do they they have screen shot or any other proof confirming refund deposited to MY checking account that was closed several months ago.
I have provided enough evidence including conferencing Chase CSR and Amazon CSRChase banks have talked directly to Amazon CSR and mentioned that they did not see any deposit coming from Amazon.comWhat more proof I can provide at this point?
I have one question to Amazon.
Does it make any sense for any bank to accept a deposit or refund from any merchant if bank does not know where or to which account to deposit the fundSpecially that account is closed for several monthsI repeatseveral months
I did not expect Amazon to drop the ball like this
*** ***