Amazon.com

Hello, We are unable to assist further with the claim as the buyer didn't contact the seller within return window.Since the buyer stated that the item is outside warranty, we would request buyer to contact the manufacturer and get a valid warranty proof stating that the item is outside
the warranty period.In summary, we require a valid warranty proof which proves the item is outside warranty period. Regards,Arka

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had with your order and can see that the order is still in the pending
stateI've now checked for the item on the website and see that it is only sold by other marketplace sellers and is now not available from the seller you placed the order with.Further, the item is now priced at a relatively higher price and in this case, I can only assume that there is a pricing errorOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.You should receive an update from *** soon regarding the status of your orderTypically, in cases where a pricing error has occurred, the order is canceled and customers are refunded in fullRefunds for seller purchases are applied to your payment card within 4-business days of being initiated.Unfortunately, we will not be able to send you a replacement from our end as the order is placed directly with the marketplace sellerAny actions on the order should be taken only by the seller.If you have further concerns about the cancellation of this order, we ask that you contact *** directlyOnly the seller can answer questions about their products and order fulfillment. While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patienceWe have restored access to your account successfully, you can place your
orders now.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello,
We are unable to assist the buyer in this transaction as the buyer did not return the item within the return window as per amazon policy
In summary, we are unable to take the action requested by the buyer as they failed to return the item within the posted return
policy
Sincerely,
Ajith

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven’t received your item(s) from Order #***I have checked
your recent correspondences with our team and see that they have escalated the issue to the investigations teamI've also looked into your shipments, and see that UPS has confirmed that the shipments you reported as lost were delivered to you in good conditionAs a result, we won't be issuing a replacement or a refund for the items in your order.We ask that you review the Risk Of Loss section of our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the situation that the Gift cards of $you've received as a gift aren't valid and
you or the purchaser couldn't trace out the details from the store where the gift cards were bought.I understand you're asking Amazon to compensate for the lossWhile I know you're disappointed with our stance on this matter, I want to assure you that we're not able to refund Amazon.com Gift Card because the cards were purchased in a physical storeThese gift cards are a bit different, as they aren't associated with an Amazon.com order, and cannot be returned.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the poor shopping you've been experiencing and appreciate you bringing your concerns to our
attention.I understand you'd like your Amazon.com account to be active and One Day Shipping to be honored.Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I've checked the previous correspondence and my colleague's email promising you reimbursement of One Day shipping charges on every order you place on Amazon.com accountAs you might know, in the course of business, the occasional problems are inevitable and to make up for the inconvenience, we waive or refund the one day shipping charges on the next order for the same item only and not on all the orders that you place with us.I apologize on behalf of my colleague who provided incorrect information and incorrect promise of honoring one day shipping refund on every order you place with usPlease understand, we will not be able to honor the promise of refunding the one day shipping charges on your future ordersYour Amazon.com account is active and open, you may go ahead and place orders as usual.Further, if the carrier feels that it isn't safe to leave the packages, they take them back to the depot leaving a card for you to go to the Post Office and collect the packagesIn these situations, you'll need to speak with the post office regarding their policy on package delivery in your area. While these may vary by location, I'm aware in some cases they won't leave a package unsecured and don't deliver to the door.I'm really sorry about the problem you had with this shipment. I've forwarded your feedback about Carrier to our shipping department--I know they'll want to hear about your experience.We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaheshVAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your order # *** appears as delivered but it was not received.Since I have a signature
upon the receipt of the item and it was sent to a freight forwarder, I'm not able to replace or refund it.For more information about sending items via freight forwarders, please visit our Help pages:***In this case, I would request you to file a claim with your freight forwarder so that they can help you.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,While we understand the buyer's concerns, we are unable to assist him with this purchaseWe have closed the buyer's claim for order *** because the order is not eligible for coverageTo be eligible for coverage, the day the buyer file the claim must be three calendar days
past the maximum estimated delivery date or days from the order date, whichever is soonerIf the buyer does not receive their order by 02/20/2018, please reply to this email to let us know and we will reopen the buyer's claimTo learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 19, 2018Although we understand the buyer's position, we stand by our decisionWe cannot give him more information about this matter until the maximum estimated date of delivery, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your musicI read your email and I sincerely apologize for the inconvenience caused to you, as the free MPversion of the CD "Lemonade by Beyonce" is missing from your music library.As per your email, I have checked the our website and can confirm that this CD is not available with the AutoRip featureYou can also check it through this link:***I'd like to inform you, While searching the Amazon Music store from your web browser, you can see the AutoRip logo displayed on albums that are eligible for the AutoRip programTo narrow your search results to only eligible albums, select "AutoRip" from the navigation options on the leftYou can also see the AutoRip logo on physical album and MPproduct detail pages, in Order History, or by going towww.amazon.com/autoripWe're continually working to expand the number of physical albums eligible for AutoRip.I also see that we've issued Promotion of $so that you can repurchase the album you wantYou can also find your available credit on any Amazon MPproduct page in the Amazon MPStore:***When you click the title of an album or song, the option to "Redeem a gift card or promotion code & view balance" appears under the "Buy with 1-Click" button on the right sideBy selecting it, you can view your current gift card and promotion code balanceYou can also enter your promotion codes here if you have one available.When you place your next qualifying order, you'll be able to see any available promotion amount automatically applied to your order in your Order Details after your purchase completesYou can find more information about our promotional certificates, including restrictions, posted here:***You'll see that the available promotion balance applied in your Order Details page one your order completesIf you still face same issue please write back to us using the below link so that we can investigate for you.I've passed your message to the Amazon Music team for consideration as we make future improvementsCustomer feedback like yours really helps us continue to improve our products and provide better service to our customers.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

There's no reason you can't refund/lower priceYou simply refuse to. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,Thank you for keeping in touch with us regarding this matter.I've created a replacement order for "Intel Core Processor" that's listed belowThere's no charge for this replacement order and the Estimated Delivery Date: January 21, Your order for graphics card could ship any time between now and the estimated delivery dateI have confirmed that we still expect to ship your order in time to be delivered to you by January 26, 2016.You can always check the most up-to-date status of your order in Your AccountHere's a direct link to the order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***We look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com ------------------------

Complaint: ***
I am rejecting this response because: Store credit resolution never addressed
Sincerely,
*** ***

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the Prime charges on your accountTo help
you with this, I have tried locating your account details with the email address you have provided but couldn't locate any charges on itIn this case, I would request you to write back to us from the email address which is associated with your amazon account on which you are seeing the multiple charges for PrimeThat will help us look into the issue and fix that.I appreciate your time and patience in this regardsWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your recent customer service experience. I've made sure the appropriate
supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers. You should have been provided accurate information regarding the refund and charge on your first contact to us.Regarding the refund for shipping charges, I see that we've already issued a refund for the $(2*$44.62) on April 6, 2016.As we have requested an additional refund of $due to some errorI'd like to have your permission to charge your credit card in the amount of $for order #***If you'd like to pay using a credit card that is already on your Amazon account, please write back to us by replying to this email and provide the last digits of the credit card number, the expiration date, and your permission to charge the card in the amount aboveFor your own protection, do not send a full credit card number via e-mail.If the card you wish to use isn't on your account, please add it before e-mailing us by visiting the Your Account page (www.amazon.com/your-account) and clicking Add a Credit or Debit Card.Once we receive your permission, we'll charge your specified payment method.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
A. I already explained in my complaint to the Revdex.com, as well as to the reps I spoke with over the phone and through the chat option that I understood the way the payment process "normally" works (with the gift card balance being charged first followed by any payment due remaining being charged to the debit card). But, as I also already explained, the very first rep I chatted with, BEFORE I PLACED MY ORDER, instructed me to only enter the debit card info as the payment method, and I was assured that the debit card would be processed first, followed by the gift card. Why are they now going back on what I was promised?
B. They are requesting that I return the item. I have issues with this one:
1. When I "chatted" with a rep after the problem started, they gave me the option of returning the item by having someone come to my home to pick it up. I did consider that option, but then decided not to go with it. In their response to me through the Revdex.com, they are now saying that they want me to return the item (it doesn't appear like they are giving me the choice - they are saying I should return it!), AND they now want me to be in charge of returning it to them?! What happened to sending someone to my house to pick it up? If I did agree to return the item, I would think they should stick to their original offer of having someone pick it up. (Do you see how this company likes to promise that things will happen and then turn around and go back on those promises?)
There is nothing wrong with the item. Why would I return it? All I am asking for is to be charged for it like I was told I would be.
C. The company has never explained where the $"good will credit" came from, or why it was added to my gift card balance. Nor have they explained why they won't take this back as I've requested. I do not want free money from this company. I want to pay for what I purchase. I would like an explanation of what is going on here.Sincerely,*** ***

Complaint: ***I am rejecting this response because: neither of the Kindles on my account are working so how were these purchases madeYour response is**It is fraudThief! Sincerely,*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the activation of your Amazon.com account.Please understand that we've
restored access to your account, however, further violations of Amazon policies may result in account deactivationWe've sent you an email to notify this updateTo help you with this, I've resent the email regarding the restoration of account. Moreover, if you still have queries with regards to this matter please contact us through the phoneBe assured that here at Amazon, there's always someone willing to give you a hand with your concern 24/7.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello,The evidence we have indicates that the seller's account may not be reopened due to the nature of the violation.Thanks,Amazon - Seller Performance

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the kindle you've purchasedI'm sorry for the inconvenience caused when you've
contacted our customer service team.I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Nonetheless, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nakeem S.Amazon.comhttp://www.amazon.com