Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #*** for
"adidas NEO Men's Raleigh Mid Lace Up Shoe,Grey/Grey/White,M US " and I appreciate you taking the time in bringing this to our attention.I see that the order was placed with *** *** , a seller on our websiteI understand that this package was delivered at incorrect address and you never received the refund.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $has been processed on March 30, 2017. I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I understand your concern about the gift cards purchased from diapers.com.We were able to find the orderHowever, it appears that $1,(separate cards) were purchased and two cards had remaining balances totaling $The guidance the tax group gave on these cards was not to escheat and therefore an Amazon Gift card should have already been issued to replace the remaining Quidsi card balance.I'll be happy to help you with this, but I'd like to confirm if you want us to issue a gift card or promotional credit to the account under the above e-mail address(***@gmail.com).Please write back to us by replying to this email with the a specific account you want us to issue a refundOnce we receive the information we will take an appropriate action.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:During multiple chats (and I have screen shots of all of them) their representatives NEVER stated that the price was a mistakeIn fact one of them claimed that if I placed the order at the current $200+ price, he would refund the difference
I therefore believe "Mayra" is not truthful
Sincerely,*** ***

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you'd with $gift card.I've searched our records, but unfortunately couldn't
find the gift card you asked with the mentioned email addressPlease send the information listed below, and we'll look into this further:Gift card claim code or Gift Card number:Street address or e-mail address where gift card was sent:Name and e-mail address of the sender:Order number (if possible):In case, the gift card was purchased from a physical store, please e-mail a scanned copy or photo of the card (and receipt, if available) to [email protected] e-mail should be sent from the e-mail address associated with your Amazon accountOnce received, we'll attempt to validate the card.Otherwise, please write back to us with the 16-digit serial number (card number) located on the back of the gift card (or provide the entire number if there are more than digits) as well as the gift card claim code so we can investigate further.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our payments team to work on a resolution
I know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our loyal Prime memberI'm sorry to hear that your order didn't arrive on time.I've
checked and see that due to an operational issue, they were unable to deliver the package even though they tried multiple timesI see that the orders are now delivered successfully by them.While I understand being a Prime member you would expect the order to be delivered on timeTo make sure these issues are discussed with the appropriate management team in UPS, I've forwarded the feedback to the shipping departmentThey should work on this and ensure these issues are not repeated in future.I also see that our colleague in customer service department issued a $Promotional certificate as an apology for the delay.***, I'm sorry once again for the disappointmentI hope you would give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon,This seller is referring to an order that was fulfilled by Amazon, order #***Our Return Policy mentioned by seller applies to orders fulfilled by Sellers: https://www.amazon.com/gp/help/customer/display.html?nodeId=*** All orders on Amazon.com
fulfilled through FBA are subject to Amazon.com's General Returns Policy, the FBA Service Terms and FBA Program Policies, and the terms of the Seller AgreementTo ensure a great customer experience, Amazon may make case-by-case exceptions and accept returns for units past the stated returns time frameIf Amazon accepts a return within the days following the end of the stated returns window, the return will be processed the same as if the product was received during the returns window.Seller can review our return policy for Orders Fulfilled by Amazon from their selling account help page: "Customer Returns for Orders Fulfilled by Amazon" Regards,

Complaint: ***I am rejecting this response because: There are two issues hereAmazon has taken care of one - 1) the refund for of the items and the shipping was processed correctly and Thank You Amazon for your promptness concerning the refund. HOWEVER! 2) The product I was to receive, according to the shipping info (tracking number) sent to me by Amazon states the product was delivered at am on October 28th, It was not! When I put the tracking number in the *** tracking software it shows the product was delivered to someone in ***, **; I'm in ***So amazon still has some of my money and I still do not have the product. The *** web site says it was signed for too, so someone has stolen the productAmazon's reply to me said I was to return two of the three items they were shipping - I cannot, which will undoubtedly screw up the agreement they offeredI cannot understand how this got all screwed up so bad.Sincerely,*** ***

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your "Universal TV Stand for TV with swivel and height adjustment" didn't work outWe do have an
exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Aitem-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartSince your item doesn't qualify for an exchange (order is placed with Seller but not directly sold by Amazon), you're welcome to return it.Upon checking your order details, I see that we had already issued refund of $and also, as an exception to our standard policy, we had added $promotional credit to your accountPlease be informed that, we cannot issue refund for the amount for the orders that are placed with Promotional offers or discounts.As the discounted amount also been added to your account, I'd request you to please go ahead and place new order for the same productAlso, please be informed that this promotional balance will only be applicable for the orders which are sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, your situation is highly unusual and we never intended this to happenI understand you are disappointed
with the recent purchase.I've read your email and confirm that the issue has been escalated to our shipping and packaging team to make sure this isn't repeated in the futureI appreciate your diligence in ensuring we take a serious look at these problems.When ever something like this happens and the item is Sold and Shipped from Amazon.com, we issue a free replacement, however, I'm unsure why our Customer service did not issue a replacement, I'll ensure to pass any training opportunities to them by their ManagersYou could always call us via phone to complain, or even via email and chat.I see that we issued a full refund $132.49, please dispose off the item, you do not have to return it to usWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: ***
I am rejecting this response because:
Not a real resolution
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.Please note
that to protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested.I suggest you to notify the credit card company that you want to dispute the chargeThey'll provide the correct steps to recover funds.Please do understand that this event did not take place on our website. Instead, someone got your credit card information and billing address from another sourceIt would have been impossible for him or her to place the order if he or she did not have this information. Since this happened outside the Amazon.com website, we have no knowledge of how that person obtained the information.We are unable to say how your siinformation was obtained since the activities used to obtain these details occur away from our websitesSome techniques used to gain access include using malicious software to capture a user's keystrokes and Internet activity, trying commonly-used passwords, and sending fraudulent emails requesting recipients provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, please visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint filed against order ***As we note on our web site, all Amazon Marketplace sellers are held to a high standard and *must* accept returns as a part of doing businessWe expect Marketplace sellers to work with
buyers to resolve disputesUnder the Return Policy sellers must accept returns that are postmarked within days of shipment
In most instances of buyer's remorse, sellers are generally welcome to impose a reasonable restocking fee and withhold the original shipping costs at your discretion
Information on Marketplace returns, including instructions on how to give refunds, can be found by visiting the URL below:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
As a result seller has provided the return address which is been forwarded to buyer to returnUpon receipt of the merchandise we request seller to refund as per information on marketplace returns
Thank you for your interest

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your phone screen was damaged and you prefer to receive refund for amount of screen to
be fixed.Please do understand that Our ''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: it has been longer than business days and still no follow up or resolution.
Sincerely,
*** ***

Hello from Amazon.com,Thank you for contacting us with this complaintAfter investigating this Sellers concern, please be advised that we are not able to reactivate or reinstate their accountDue to platform wide account integrity measures, a number of a Seller accounts were closed due to dormancy
in order to maintain system security.Going forward, if this contact would like to again sign up fora Selling account using a separate email address, the may follow the link below.Amazon Services: https://services.amazon.com/selling/benefits.htmlPlease advise this Seller that attempting to create an additional/alternative Seller Central account with the same email address previous used will cause severe and unwanted errors within our systems and is not recommendedIf this Seller has already processed the act of creating an additional account with an alternate email address than [email protected], they may contact [email protected] to have their new account reviewed.Thank youLinks

Revdex.com:Since being contacted by the Executive Customer Relations staff person at Amazon I feel that all of my concerns have been addressed and action will be taken to resolve each of my concerns I do think it is important to say that the individual that was handling the complaint ID *** in reference here did not do a satisfactory job; however the overall response from Amazons CEO staff reaching out to me directly was appreciated and shows that they are trying to address the issueSo I can say that Amazon is satisfactorily trying to resolve all of my issues. Sincerely, *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently hadThis is certainly not what we want our customers
to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.***, consider this as an isolated incident and allow us another opportunity to assist you better in the futureYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this caused.Since this is a unique situation, I am collaborating with our Right team to determine what went wrong and to work on a resolution and also to confirm how this could happenedI've personally delivered this issue to our right team for further reviewEach report they receive is investigated and the appropriate action is taken.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello,A full refund for the claim amount is now issued to the payment method buyer used to place order ***Buyer can check the status of their refund on the Orders page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Amount: $16.30If the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountBuyer can check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Complaint: ***
I am rejecting this response because: Please be advised (as my complaint indicates), I am requesting a return shipping label There is no return shipping receipt as I have not shipped the item yetI should not be responsible for incurring any additional costs for a defective item.
Sincerely,
*** ***