Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me
I will never use Amazon again after this nor will any family memberI will pay off my account and close it out and close my credit with amazonif you do not care about your customers, then you do not need them.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
This is exactly why I am filing this complaintAgain, Amazon refuses to take ownership for their marketplace and protect the consumer from bad business practicesThe product was purchased from Amazon.com; regardless of whether it is a 3rd party or Amazon, the liability should rest with Amazon as they are the marketplace ownerI specifically rejected the counter offer of a refund to Amazon (who also directed my request to the seller) and the seller directlyI want the item that I purchased on November 24thI have incurred $of damages in this entire process due to the price increasing from the time I purchased the item on November 24th to the refund of the order on December 12thThe supplier directly disregarded the demand from Amazon to ship the correct item and directly disregarded the demand from me to not refund the amount
This is not a seller requesting for a random price reduction, which I understand goes against Amazon’s pricing policyI had a Purchase contract with Amazon for the ladder at a price of $I rejected (in writing) the counter offer of a refund and directly stated that I want the item that I purchasedA supplier on Amazon’s marketplace has damaged a consumer in the amount of $The resolution is simple, Amazon needs to send a Little Giant ladder to me and bill me $total for the orderI am not concerned on who fulfils the order, I simply want the item that I had a contract for
Sincerely,*** ***

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for letting us know that the resolution provided by us was satisfactoryI've checked and I see that our team issued a CDN$Gift card to your account as an apologyThis CDN$Gift card was already used for the below orders. Order #***Order #***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,PrathyushaAmazon.com.http://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and understand that your recent experience with Amazon has been disappointing.I'm
sorry to hear that your Amazon.com account was disabled and you weren't notified regarding the same.I've checked with our account specialists team who have confirmed that your account was temporarily disabled as they suspected a suspicious activity on your accountFurther, they have also confirmed that the hold has been removed and your account has been reinstated.I hope you understand that we have taken this action only to protect our customer's account information but it was never our intention to cause any inconvenience to you.I completely agree with you that we should have notified you regarding the same but unfortunately we couldn't do so.Further, I understand that the agent Janice, was rude when you contacted us.I've shared your experience with our management team, so we can be sure proper training is provided in the future.I see that one of the agents issued a Promotional Credit of $to your Amazon.com account on August 24, I request you to keep it as a goodwill gesture/ as an apology from our end.I understand that, as a member of Amazon Prime, you entrusted us to provide quality service and apologize that in this case, we have not met your expectations. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Thank you for your patience with this security measure.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SrikanthAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please know that I'm following up with the Logistics team to get this case resolved as soon as possible.While I realize you've already spent a significant amount of time on this issue, I appreciate your patience while we continue to work on this matter.As soon as I receive a further update from the Logistics team, I will get back to you with more information.We appreciate your understanding.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,
We are unable to assist the buyer for this transaction as they contacted the seller outside the return window posted by Amazon
In Summary, we are unable take the action requested by buyer as they are out of return window as per Amazon policy.
Sincerely,
Vignesh

Hello *** ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand your disappointment regarding the delay in the
delivery and cancellation of your, "Furinno 99811EX/BK Turn-N-Tube Tier Corner Shelf, Espresso/Black"It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.Please allow me to explain what happened hereAs it turned out, the supplier wasn't able to get the stock to us in time, even though it looked like they would when you placed your orderWe do our best to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.In this case, the supplier took longer than expected to respond to usUnfortunately, our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changesI hope that you would understand that being a retailer we are totally dependent on our suppliers for the supply.I've checked and see that this item is now available to be shipped and sold by Amazon in different color variants (Beech and White, Black and Grey, Dark Brown Wood Grain/Black, Dark Cherry and Black and Espresso and White).In this case, you may go ahead and place a new order with fastest shipping option for your preferred color and let us know the order number, as an exception we'll issue a refund for the shipping charges.While I won't be able to undo the inconvenience caused, I've also issued a $promotional credit to your Amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please refund the amount in question to the default debit card on my Amazon act, ending in *** with an expiration of 1/
As previously stated, the return has been prepared and is siting on my front porch waiting for pickupPlease place the order for pick up immediatelyIf the item is not picked up by February 3rd, I would like instructions on how to proceed, as again I cannot bring the item to a ups drop off location due to the sizeIf the item is not picked up and further instructions are not provided, I will need to proceed with disposing of the item as it is against our regulations to keep it on the porch.
Sincerely, *** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry, after a thorough review, we have decided not to restore your full access to this account and unable to access the gift cardWe have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreement
When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site
If you had open orders on this account, those orders were canceled when we closed the account
You can view our Conditions of Use here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
All other accounts related to yours have also been closedIf you were to open a new account, it would also be closedWe will not accept any additional orders placed under a new account, and we won't issue further refunds for those orders
I appreciate the time you've taken to share your thoughts
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello, We are writing in response to the complaint # ***.We have closed buyer's claim for order *** because it is not eligible for coverage Although we understand buyer disappointment, however the seller has already shipped the order and is unable to cancel it nowIf buyer do not want the item, buyer can arrange a return through our Online Return Center (http://www.amazon.com/returns)It walks buyer through the return process and automatically contacts the seller on buyer's behalfThe seller will respond with either a mailing label or additional instructions.If the seller has not provided return instructions by the time the item is delivered, please contact us and we can open an A-to-z Guarantee claim at that time.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 15, 2017Sincerely,

Complaint: ***I am rejecting this response because: This response makes absolutely no senseI was sent the wrong sized item and requested a refund and compensation for return postageI have
returned the item and have received nothing from the sellerAdditionally, it was "buy it again" feature of Amazon.com that created this error from the startYou would thing a billion
dollar company would settle the complaint.
Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the your recent experienceI hope I can be of some help to you.To
get this resolved, I've issued full refund for order*** for Women's Loose V-Neck Long Sleeve Stretch Solid A-Line Tunic Dresses Coffee S - Total Refund: $You'll see the refund on your credit card statement in the next 3-business days.I've checked your account and can confirm that we've issued a full refunds for the following orders:>A full refund was issued to your payment card in the amount of $for the order# *** - Women Che Guevara Revolution Baseball T-shirt M White on Monday, January 23, 2017.>A full refund was issued to your payment card in the amount of $for the order#*** - Hamilton Beach 12-Cup Coffee Maker, Digital on Monday, November 14, 2016.Upon looking into the Seller correspondence, I see that the Seller Apex Fashion has not processed for the order# *** for Sassy Apparel Women's Premium Quality Active Yoga Pants Gym Workout Wear (Small/Medium, Neon Green) as the return was not received.While for the order#*** for Delta Faucet In2ition 4-Setting Two-in-One Hand shower, Shower Head, Chrome, the Seller Buildcom has issued a partial refund in the amount of $and has sent an update stating that they have received a pair of leggings and not the shower head.You can also view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlWe have a A-to-Z claims process in place to assist customers with their third party orders which don't work out as they shouldAs you've mentioned that the shower head and yoga pants have been returned, you may file claims for refunds by entering your order numbers here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlYou'll also find information about submitting, eligibility, processing times and how to check your claim status here:http://www.amazon.com/help/a-to-z-guaranteeAgain, I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the purchases through Amazon Music AppI'm sorry for any inconvenience caused in
this regard.I've checked and see that the order # *** has been refunded for the amount $by our customer service department on July 14, 2017.However, I've forwarded your experience to the concerned team internally and educated them regarding the purchasesYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I’ve been told several different things including that there was a technical error and a refund was never issuedI’ve included the screenshot once again.
Sincerely,
*** ***

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your prime orders are getting delayed and this is definitely not acceptableI understand
that, as a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your ordersI do apologize for the inconvenience this has caused.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I research and found that recent orders were shipped via Amazon logisticsIf you prefer we can give priority to other carriers for you address other than Amazon logisticsGiving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Amazon logisticsIf you accept this, you can reply to this e-mail and let us know.Unfortunately, we are unable to offer free prime membershipAlthough, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sale.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifieshttp://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems with our carriers, we take full responsibility for not delivering the packages and as suggested, we will make sure to pass feedback holding them accountable for the servicesWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issues you had with the orders placed with the sellers.I see that you have issues with the
following order numbersI will try to address each of them separately.Order # *** :I've checked and see that this order is for "Advanced Dungeons & Dragons: Dungeon Master's Guide"I see that you have filed a claim for this order and our guarantee team has not granted the claim.Unfortunately since this is a seller order, we do not have an option to issue refund, however, you may file an appealHere's how:Go to the order summary page at: www.amazon.com/gp/css/summary/edit.html?orderID=***Click "File/View claim"Click "Appeal decision"Follow the prompts to explain your reason for the appeal, and click "Appeal decision" to complete your requestIf you have further issues with this order, you can write to *** and they can help you further.Order # ***:I've checked and see that this order is for Seinfeld: Season I see that one of our representatives has issued a $Promotional credit towards the return shipping charges for returning the item back to us.Order # ***:I see that this item is "d.light SSolar LED Lantern"I see that this item is ordered on Monday, March 19, and you have reported the issue on Mar 1, Once the item is out of return time, you will need to contact the manufacturerThe information should be available on the light or the manufacturer's boxI also see that the item has only one year warrantyUnfortunately its also too late to file an A-to-z guarantee claim.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***Srikanth,
I will not be satisfied until someone confirms plans for the featureThis is widely talked about and I KNOW Amazon is aware of this issueThis means they are either working on it, or have decided not to allow censorshipTheir decision affects me directly because if they have decided they will not support this feature I need to return my devices and buy Google Home which comes out soonIf they are going to offer support I'm going to buy more Echo Dot for my home, and relatives. Without this feature I can not give the Echo Dot to a teenager to listen to music because I can set up playlists, but they can choose to listen to the unedited radioI need the ability to block explicit things on an account basis instead of constantly setting up 'clean' playlists for them
My problem is that Amazon refuses to respond with their plans and I can't wait till my return window expires to find out Amazon never planned to offer this featureIf I do not receive news on this feature I will have to warn all my friends and colleagues that this product is not child safe and should not be used
Regards,
*** ***

Hello Heather,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that our customer service team has issued a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Further, I've forwarded this issue to our investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - and apologize for the frustration this causedI'm
sorry about the unsatisfactory experience you had with your order.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am going to collaborate with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I've reviewed your account and understand you're concerned about your most recent pre-orders not arriving on the release datesI'm terribly sorry for the inconvenience and delay in not receiving the pre order on the release date as we originally planned.I fully understand that our Prime customers expect their pre orders to arrive on time, with fast delivery, and a hassle-free experienceI recognize that your experience was less than hassle-free, to say the leastI personally apologize this experience has not made you lose faith in Amazon's Prime servicesI will personally submit the feedback you've provided to our pre order team as well as the Prime teamYour feedback will assist us in improving yours and others' customer experiences in the future.We only offer the Release-Date Delivery option after we've confirmed available inventory with our suppliers and are certain we can meet our delivery promise to youWe fill release date delivery orders as quickly as we can on a first-come, first-served basisUnfortunately, the item you ordered is temporarily out of stock as we have many customer orders for these itemsOnce the item is back in stock, we'll ship the item with Prime shipping.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your experience with us recently, I understand you are upset.***, the information
you receive from our Customer service about issuing refund for "Quality-Built Premium Alternator - Remanufactured " is incorrectAs already informed, we will not be able to issue refund since it has passed more than days.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyWe will not be able to issue refund for the item.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com