Amazon.com

Complaint: ***
I am rejecting this response because:paying $to uninstall a radio in order to return it for a refund of $does not make sensePlease return my money
Sincerely,
*** ***

Remediation I am looking for from Amazon:* Amazon must take action to show that they will make positive contact with a seller prior to deactivating their account Pointing to policies and guidelines does not count if they do not follow their own guidelines Resolution is likely to be some sort of procedural oversight Amazon's current procedures are willfully negligent in this duty.* Amazon must coordinate disposition of any inventory held by Amazon after an account is closed In my case, Amazon continued to sell my goods, but did not send me the proceeds That is unacceptable The fix is not simply reactivating my account when I hound them In checking with the greater online community, I find I am not the only person with this issue, and the issue is not limited to Amazon US The fix is to have procedures so that this situation is never entered into at all Amazon's current procedures amount to fraud, and do not meet their own guidelines.* Amazon must not retain funds from items sold when valid identifying and payment information is on file In my case, Amazon claimed they could hold my funds for items they sold after closing my account Their claim was that I did not have valid payment information on file When was reactivated, all of the payment information on file was accurate and valid They accepted simply re-saving the same values as proof of identity This will require a procedural change with Amazon Ideally, the automated systems would re-check the existing profile information.* Amazon must modify their online system to allow replying to cases when an account is not active The procedure must be self explanatory Amazon's current system requires many clicks, many contacts, and a large amount of effort to get anything other than a form response.* Amazon must demonstrate that they accept escalation requests from customers Currently, Amazon does not accept escalation, and provides multiple form replies when escalation or clarification is requested Amazon's help system currently operates like a fully automated bot, with zero ability to handle exceptions Again, I am not the only person to report this online This issue applies to voice calls, web forms, emails, and Revdex.com complaints - All seem to go to the same front-end queue.* Amazon must provide an automated response to every support request These can be automatically grouped, or can be individual Currently, Amazon only responds to some requests.* Amazon should make seller services contact options available from the regular user profile Currently, contacts there get invalid, or no reply, unless made by voice With Voice, service reps know how to transfer issues to Seller Central That option should be available for all contact methods.* Ideally, I think Amazon should not automatically deactivate accounts at all; however, that is not unheard of in the business It strongly discourages individual and small sellers, since re-creating an account for each sale would be burden enough to simply push people to other service providers I'd like Amazon to consider this policy at a level higher than the form-response tech-support group.These changes are what would be required to prevent the appearance of a shifty, fraud-minded, small-time operation from Seller Central, and therefore, Amazon as a whole.I understand that this is not a 1-day simple request, and that is why I will not accept a second form reply.I feel that I have been fairly clear in this from the beginning; however, if any question yet remains, feel free to contact me through this complaint, or directly, as necessary.With friendly regards,*** ** ***
*** *** *** ***

Hello from Amazon.com,We are writing in response to the complaint filed against order ***We have asked buyer to return the item to the seller for full refundThe buyer has been provided return addressTo help with the return shipping cost, we have issued a credit of $
to the original payment method for this orderThis credit will not affect any refund the seller issues to the buyer.Kindly note that the buyer is required to return the item following these best practices to be sure the seller receives their package: -- Include the order number on or inside the package ***-- Insure the package and use signature confirmation delivery service-- Ship items via USPS when the seller's return address is a P.OBoxThank You from Amazon.com

Complaint: ***I am rejecting this response because:
It cost me money they were stalling in returning the moneyThey should not be asking for the tracking number times when they should have had it in their records, and not wait almost weeks for the refund of the money, while my car sat without a radiator, and for that reason I will have nothing else to do with themI should not have had to bring this matter to the Revdex.com and into my affairsThis was uncalled for, and their are still companies that do thisI have dealt with city mattersand I have wonI have dealt with the counsel man and threatened to oust his out of office by drawing up a petition so that we could get their attention, and the counsel man sent me down his personal secretaryTo tend to the matters that other personnel failed to get done and I log everything it is most important to log everything so you won't loose your caseI want to thank the Revdex.com for having an understanding of what went downSome of these companies hide themselvesSome companies have no way to communicate with them as you well know as well as I do that they do not like to return people's money.Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your transaction.This is certainly not what we want
our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I realize that a significant amount of money is at stake, and sympathize with your frustration.I've reviewed your email and the information you've provided is regarding the authorizationWhen you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersIt depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in questionThis should be removed according to the policies of your bank.Please provide the below settlement verification code to your bank to release the authorization:- Settlement Verification Code:***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It has been over days and no correspondence as is the arrogance of Amazon continuesThey can't keep their word so why trust them to do anything to resolve this matter amicably
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptableI do want to note that your involvement was the only reason this took placeA quality business should not require your involvement to do what is rightI am not sure that there is any way to note that in the reputation or reporting. Thank you so much for your workThere is no doubt that this resolution was due to your group. Sincerely, *** ***

Complaint: ***I am rejecting this response because:
- This is not a response to my issue They simply sent you an e-mail that they already sent to me, and it does not resolve the problem!!! My issue now is that they still want me to return something that I either did not receive and/or was told (BY THEM - I HAVE E-MAIL PROOF) not to return!! So, their response to Revdex.com is completely useless and outright insulting, as it shows that they either do not read their correspondence, or they completely disregard their customers!!Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***who ordered the shoes? we did not, we have been scammed, this is not fairAlso we asked to have the check sent to our home because the bankcard has been cancelledThe bank said it would be sent back to your coif it was sent to the number on the bank cardWe even told amazon prime to do thisYour company has put us through a lot of problems Especially to take our monies out of our checking accountShow us where we signed up for amazon primeYou cani't because we never did, This is very wrong.*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the problem you've had with Kindle Fire DeviceThis is certainly not what we want our
customers experience.I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Further, I would like to inform you that your Kindle Fire Device comes under days warrantyPlease click on the link below to check the details:https://www.amazon.com/gp/help/customer/display.html?nodeId=201854160How...⇄ as an exception, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand you're concerned about delay in shipping of your "Cuttlebug Cutting Mats B, by 13-Inch"
We work very hard to maintain our inventories, but sometimes an item is unexpectedly out of stock when it comes time to ship your orderThis is bound to happen occasionally, however we try to minimize this in the near future
Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by
Most of our orders are delivered on time and without any issuesUnfortunately, despite our best efforts delay in the delivery of packages happens on rare occasionsThe fact this happened to several times for your recent order is understandably frustrating
I see that we were able to get the Cuttlebug Cutting Mats B, by 13-Inch from the supplier and shipped it on September 19, and it was delivered on September I hope you received the item
However, I've forwarded your comments to the appropriate team for investigationWe’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to take an action against them immediately and to improve our delivery performance
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Madhavi*** A
Amazon.com
http://www.amazon.com

Complaint: ***
I am rejecting this response because: hundreds possibly thousands were going through the closure and being reopened My biggest concern was the treatment from customer service In the response, the treatment was never acknowledged or even apologized for This is not how paying customers should ever be treated
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
You keep sending me this message/scriptWhy don't you take seconds to read it
The package was SIGNATURE REQUIRED at delivery, Just like you keep saying in the message that you keep sending me
I DID NOT signed for the package, If the package was delivered as you keep saying, tell me WHO SIGNED fro the package?????
You just do not care, don't even care to read the computer generated message that you keep sending me
WHO SIGNED FOR THE PACKAGE AT DELIVERY??????
I have attached a copy of the shipping confirmation where it CLEAR states that a signature will be required at deliverySo tell me WHO SIGNED FOR THE PACKAGE
Sincerely,*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the delay in delivering your order by the sellerI understand you are upset.We
pride ourselves on resolving customer concerns quickly and accurately, and it's disappointing to see Customer Service wasn't able to provide you with the correct details surrounding your order.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment, cancellation and shipping is performed by the seller.I understand that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeYou're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.Since, you've placed order directly with seller, your order wasn't eligible for prime shipping.If your order is eligible for Prime shipping benefits, you'll see that on the product page, while you're placing the order, and when you check outIf a shipping charge appears on the final checkout page, that indicates that an item in your order isn't eligible for Prime shipping.I see you wrote to Kampia Outdoors about it--that was the correct action to take.The following message was sent to you by Kampia Outdoors on June 28, 2016:---------------------------------------------------------------------------...⇄ Your order number with tracking ***, was sent by ourselves last Tuesday 21st March, it should be with you by Thursday/Friday latest the tracking company is skynet worldwide https://www.skynetworldwide.com/ you can enter the tracking number there to find out where the parcel isMany Thanks--------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.Currently, the "Craghoppers Men's BG Survivor Walking Trousers Waist | Length Black Pepper / Black" is only offered by Marketplace sellers on our website.If you haven't received the item and wants to cancel the order, please contact the seller. I've sent your inquiry to them on your behalfYou'll receive a copy of this e-mail shortly and you can view it here:https://www.amazon.com/gp/communication-manager/outbox.htmlGive the seller two business days to get back to youIf the seller isn't able to help, click the link to learn more:http://www.amazon.com/help/a-to-z-guaranteeYou may qualify to submit an A-to-z Guarantee claim if the seller doesn't respond to you within two business days of your message and your order meets the following conditions found here:http://www.amazon.com/gp/help/customer/display.html?nodeId=541260More information and a link to file a claim is available here:http://www.amazon.com/a-to-z-guaranteeWe do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and take administrative measures on an account when warrantedI've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.***, I understand the experience you had with our sellers reflects on our company as a wholeWe will definitely work on this issue and make sure our Seller performance team works in avoiding these issues in future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna C*** *.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry misunderstanding caused.I checked your transactions and couldn't find any charges you mentioned for
Cinemax subscriptionYour account is subscribed with Cinemax on December 19, with a one month free trialWe'll charge for this subscription after completing the free trial on January 18, only if you want to continue the subscription.If you still find We'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:I called in to Amazon directly and complainedI thought once I spoke with the customer service agent I did not need to write inI was in the position to accept the returns from the customersSo I waited, and waited days, and still no itemsdays; still no itemsTo this day I have not received the items in the mail from the customerI think at this point, the fault belongs to Amazon because I was forced to wait for the return to come to me directly from the customer, and I have not received the itemsIf Amazon cannot guarantee that my items be returned to me, then the policy should be to give the customer back their money for the sales
Sincerely,
*** ***

Hello Mrs***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your order #***,
for "$Visa Gift Card (plus $Purchase Fee)" and see that our customer service team has issued a refund of $to your Credit Card on February You'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment regarding the issue and your bank is not able to help you dispute the chargesWe certainly didn't wish to let you down.Unfortunately, charges weren't placed in your accountSo, to take action on the account where the card was used fraudulently, your bank must contact us complaining the sameSo that with the details provided, our concerned department can take actionThis is the reason why we have requested you to dispute the charges at your bank so that they can contact us through their channels.However, since your bank is unable to help you, You can also file a complaint with the FBI’s Internet Crime Complaint Center here:***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your experience regarding an order placed with a seller on our websiteThis isn't what
we want our customers to experienceI can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.However, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (http://www.amazon.com/a-to-z-guarantee)Because the order was placed more than days ago, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.While I won't be able to undo the bad experience, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks for bringing this to our attentionWe look forward to making sure this is taken care of and restoring your faith in our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com