Amazon.com

Complaint: ***I am rejecting this response because:
Amazin is yet to recognize the fact that no customer should have to go through all of the hassles I have went through and never end up with their order in the end Completely unacceptable business practices!! The number of times I was lied to directly by Amazon is unacceptable for any company....furthermore no customer should have to spend hours communicating with a company to still end up without a complete order in the end, only a credit that forces me to spend even more with a company I no longer trust due to their lies and fraudulent practices.Sincerely,*** *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to know that you have not received the refund and the fact that this has taken a longer time is understandably frustratingIt appears that appropriate team is working on this issue already.I have reached out to the team to get an updateI ask that you please allow me 3-business days to research the issue so we make sure the matter is taken care of properly.***, as soon as I receive any information from them, I will email youIn the meantime, if there is anything you need, please feel free to replyPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I find it ridiculous that a company their size cannot fix/correct a "glitch" in their system.Sincerely,*** ***

Hello from Amazon.com
We have reviewed this complaint and understand that the buyer has returned the item to the seller with USPS tracking number ***We have passed the information to the seller and are
awaiting their reply. We will contact the buyer again if we need more information or when we decide the claim
In summary, the claim investigation is in progress and we will contact the buyer with a resolution soon
Regards
Aditya

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had when you contacted our customer service on Prime day, and I appreciate you bringing it to our attention.We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the future.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceUnfortunately, we are unable to issue additional compensation.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

amazon has reversed what they previously told me multiple times, and made this right for me (no idea about potentially thousands of others) with a $credit Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: Since the previous Revdex.com complaint #*** where I was told this would be addressed I have not had a single AMZL delivered order follow the delivery instructions and I do my very best to set them the second I get shipping confirmationDealing with this is a huge waste of my time and is bordering on offensiveI can only assume at this point Amazon has no interest or intent to ever actually fix this problemAll the other shipping companies follow their delivery instructionsBelow is the list of orders since the previous Revdex.com complaint less than a month ago where the delivery instructions were ignoredORDER # *** ORDER # *** ORDER # *** - Delivered to leasing office on 7/but sent email today blatently lying that says "Sorry we missed youWe tried to deliver your package but were unable to gain access to your front door or buildingWe will attempt to deliver your package again on the next business day" No one tried to deliver anything to the front door/porchIt was unlocked, I received another package from UPS and I happened to be home that daySo everything about this email is just is just a straight up lieIf I hadn't already had to go get another package that AMZL misdelivered neither Amazon nor I would have any idea what was going on with this orderORDER # *** - Deliverd to leasing office and very heavy to bootEven had the red/orange HEAVY stickerI don't like carrying heavy things either, that's why I order from Amazon instead of just doing a pickup order from Wal-MartReally, though, I wouldn't do a pick up I'd have just Wal-Mart deliver because they actually follow their delivery instructionsORDER # *** ORDER # ***-*** I have two orders scheduled for AMZL delivery tomorrow: ORDER # *** and ORDER # *** which I have set to be left on the FRONT PORCH, the door to which is unlockedWhat are the odds that happens? I want the delivery instructions followedI want to feel that AMZL has any respect for meI want AMZL to not lie about how a package was deliveredI want to not have to open Revdex.com complaintsWhen I get replies saying they'll resolve the issue that is actually get's resolvedI just can't believe this can't be fixed
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I was sent emails regarding signing up for the Amazon app---once in October and once in November MsR*** obviously didn't read the complaint where I stated so and even admits they send out these emails Confirming the fact that they do in fact send out these emails soliciting customers to try their app! The response makes no sense It's just typical of the responses Amazon writes or tells you when they receive an out of the ordinary question I am dissappointed Amazon refers these quieries to people who obviously do not have any reading comprehension She confirmed what I said then proceeding to demean me by implying that I am not a loyal customer No, I'm not loyal---I only have a Prime membership, an Amazon Business account, an Amazon echo, and an Amazon Dot That's not loyalty? Ridiculous Obviously, they have no intention of honoring their emails and thier assignment of this query to MsR*** is a farce Maybe she she actually research the matter before writing nonsense And maybe it's time for me to find a more honest company to deal with who actually know the meaning of loyalty. Sincerely,*** ***

Hello,We reviewed your account and the information you provided, and we decided that you may no longer sell on Amazon.com.For privacy reasons, we do not provide details about our investigation methodsWe may not reply to further emails about this issue. Regards,Seller Performance Amazon.com

Hello,We understand the buyer concerns about the return shipping costsTo help facilitate this return, we’ve credited the buyer's account for the amount of $Please note this amount is an additional credit and does not affect the total amount owed to resolve this matter

Hello ***, I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry to learn that your ipad never returned from the
service station, instead you received an unknown order with a gift card of $170.I understand that you want to get back your ipadI've gathered all the information you providedSince this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.A refund was issued to your *** on November 3, for $to make a total 100% refund of
$339.44.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***
If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:- the order number if available- the last digits of the payment method- the amount of the refund- the date of the transaction- any other information you find pertinentI hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received: 11/13/2017==========================Consumer Information:S*** *** ***
*** ** ***
*** ***
==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I bought a computer from Amazon that has had multiple problemsFirst, the computer was falsely advertised with specs that were not in the unitI agreed to keep it because it was a gift for someone provided I receive a partial refundAfter much battling, I did receive a $RefundThe recipient went to use the computer at his birthday party and it and it screeched and whistled and a warning appeared on the screen saying that it was stolen and to call an numberHe and I were both MORTIFIED in front of a room full of peopleI notified Amazon and was told to send it back, which I didAs a half hearted apology, Amazon offered me free shipping on my next order, as if that would dismiss the shame and humiliation of having a computer I paid good money for show up as stolenNot to mention the aggravation that I had already been through because Amazon (Woot) falsely advertising the specs on the computerTo make the insult even worse, Amazon is now holding my refund hostage even though they have the computer backThis company and their practices are appalling and they don't ever have to worry about me shopping with them ever againMy credit card company has been alerted, along with consumer affairsNow I must file a lawsuit to get my money backAmazon should be ashamed, but unfortunately I know they aren'tHowever, us lowly customers do have rights and they will not get away with this behavior.Desired Resolution: I want a 100% refund and formal charges filed against Amazon====================================================Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: This is an unacceptable responseAs a consumer, it doesn't matter if an item is sold by a third party or not as the fact that it is sold through Amazon.com means that Amazon should stand behind the products sold or not allow a particular Company to sell through it's WebsiteThe product I purchased was defective and I expect a full refund for the price paid plus shipping charges incurred by me
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back to us with the details as requested and I've sent a reply to your message to the e-mail address we have on fileTo protect your privacy, we can only send account information to the e-mail address associated with your accountIf your e-mail address has changed, please update your account with the new addressTo update your account email, sign into your Amazon.com account (https://www.amazon.com/your-account), and click on "Accounts & Lists."Next, click on "Login & Security." For security, you may be prompted to sign into your account againOnce inside your "Login & Security" page, click "Edit" beside your current email address and make your changesDon't forget to click "Save Changes" for your edits to take effect.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and all the account details, I'm sorry to know about the refund issue that you've
been facingI wanted to let you know that it was never our intention to make you feel as you were getting the runaround when reaching outOur system shows the refund was issued on the order but was not processed by the bank, and as it stands, our agents are to direct you to your issuing bank for resolutionWe have received notification through our payment processors that the refunds were returned to us by the bank.I understand that you do not wish to receive the refund by a checkI contacted our concerned team internally to work for a resolution on thisThe team has informed me they have contacted you already to provide a satisfactory resolutionI hope the resolution they provided is satisfactory.In case if the issue is still not resolved, please reply to my email directly so that I can work along with the team for further actions.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello, We are writing in response to the complaint #***.We received the tracking information provided by buyer for order ***We have checked the tracking information USPS *** shows unclaimed and return to senderWe request buyer to contact shipping company
to retrieve the item back.Once the buyer receive the item back, buyer will need to contact the seller directly to return it and also we request them to reply back to this email with return tracking information and return receipt when the item is returned again, to the seller provided return address.If this will result in a greater delay than buyer and the seller had anticipated, we request buyer to contact the seller immediately to make appropriate arrangements.Thank you,

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem you had with your "Apple iPhone 6s Plus"Since this item was sent to a
freight forwarder, we're unable to replace it.If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return maiable label via our Online Returns Center:http://www.amazon.com/returnsThe pre-paid return maiable label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this maiable label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***However, I'd like to review this further please reply directly to this e-mail with the customer service correspondence where they promised to refund return postage feesOnce I receive your reply I'll be able to review the contacts with Customer Service to ensure any coaching is providedWe need to know:- Return tracking number- Date of return- Return shipping address where it was sent- Return receipt (please attach to this email when replying)We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your experience with Leather End Tuxedo Suspenders of order ID: ***The type of warranty protecting a Tuxedo depends on the seller of record.Your Leather End Tuxedo Suspenders was purchased from the seller, Galleria Brands, so warranty inquiries will be best addressed by the seller directly.For more information regarding your warranty coverage, you can contact Galleria Brands by clicking the "Ask a question" button on their seller page (https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&market...⇄ sure to include your order number.I hope this helps.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking time and writing back to usI'm sorry for any misunderstanding caused.Regarding the items "Ultra Pro Pokemon X and Y 2" 3-Ring Binder" and "Pokemon GX Booster" in the order #***, as the items were not delivered we have issued the replacement for the item "Ultra Pro Pokemon X and Y 2" 3-Ring Binder" and as "Pokemon GX Booster" was sold by the seller, we were not able to issue the replacement.Further, as per your email, we realized that replacement order was also not delivered, so we issued the refund for both the items in the orderAs previously informed we cannot issue the replacement for the item "Pokemon GX Booster", this item sold by the seller and fulfilled by AmazonBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for prime membership expecting their deliveries to be quick,
efficient, and stress-freeWe've come up short on those expectations in delivering your order #***, and for that I'm sincerely sorry.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous ordersWe're aware that our choice of delivery services reflects on our business as a whole, and I've forwarded your feedback about delay in delivering your order to our prime and shipping departments --I know they'll want to hear about your experience.I see that UPS tracking indicates that order would arrive by January 30, I realize the importance of this delivery for your child, I'm unsure if you've already purchased the one from local store or waiting for this order to be delivered.That being said, we've already added $promotional credit to your account, as an apology for the inconvenienceIf you've already purchased another chair, please feel free to refuse this shipment or let us know, so we can arrange return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but hope you'll give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com