Amazon.com

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the delivery problems you've experienced.I completely understand that our customers
expect their deliveries are expected to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.Carriers require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address but based on what you said that doesn't sound to be the case.Since you've mentioned that the delivery address requires a security code, please provide this code prior to your item shipping via Manage Address Book once againLocate the address you want to update and click "Edit" then provide the access code in the field "Security Access Code." This information will be saved and applied to any future orders you place.Regrettably, our delivery partners couldn’t meet our high standardsWe consider Amazon Logistics to be a vital portion of our business and we expect our drivers to handle this type of situation seriouslyI've made sure our Transportation teams are aware of what's been happening to you so we can correct any issues on our endI appreciate you making us aware of your experience.Lastly, as I noticed that the orders having delivery issues were with Amazon logistics; we've decided to stop assigning it as a carrier for your future deliveriesRest assured, you will no longer receive packages from Amazon logistics and we'll give priority to other available carriersThis change will take approximately three weeks to go into effectPlease understand that this change is specific for a particular shipping address.If you send items to a different shipping address, this carrier might be chosen to deliver the packageMaking changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedWe appreciate your understanding. I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,***RAmazon.comhttp://www.amazon.com

Greetings from Amazon,Sellers are required to submit a Valid Bank account and a chargeable credit card when they sign up to sell on Amazon. We were not able to disburse the funds to this seller's account due to having an invalid charge card in their account.Since the seller closed
their account, we are currently in the process of sending them a check in the amount of to the address we have on file.Regards

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you've had with your orders placed for Gift cards and I appreciate you
taking the time in bringing this to our attention.I've checked and can confirm that our customer service has issued a full refund of $and $for these orders on April 8, 2018.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I cannot locate the email Amazon says they sent to me I checked all email addresses I use. Since they won't tell me what email address they sent the email to, I don't know if that email address is real or active.The product hasn't been delivered in three and a half months There must be some other way to obtain the program Amazon billed my credit card and received their moneyI just want to receive the program I purchasedHow can Amazon deliver it?Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
*** and *** do not adhere to delivering in less than dayFor each order made to be delivered by them, the package was either lost in in transit or delivered much later than promised. They must be apprehended in some way.
Sincerely,*** ***

Greetings from Amazon.com,Thank you so much for your timeI apologize but in order to assist with this issue, the seller will need to work with Amazon Seller Support, as in order to evaluate or make any changes to the Seller's Account a security verification must be completed, which cannot be
completed via a Revdex.com contactThe Seller will need to contact Amazon Seller Support for further assistanceI apologize for the difficulties this createsPlease have a lovely day

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $6.58, to bring your
refund total to $Since the order was originally paid for by gift card, it will be refunded to your gift card balanceThese funds will be automatically applied to your next orderI hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the misunderstanding information you received from customer service.I've checked the orders and
found that the gift-wrap option wasn't selectedItems marked as gifts aren't automatically set to be gift-wrapped because the option incurs a supplementary fee, and we regret any disappointment this may have causedI've also confirmed that you haven't been charged any gift-wrapping fees.We've earlier issued a $promotional credit to your account on December 1, This credit is still available on your account and you can use this credit on any item that is sold and fulfilled by Amazon.com.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***I am rejecting this response because: It still doesn't resolve the issueSincerely,*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com (Revdex.com) - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you're having with packages being delivered by Amazon LogisticsWe're
fully aware your interactions with this shipper reflects on us a wholeI appreciate your diligence in ensuring we take a serious look at your concern.Regardless of the reason we choose to use this or any carrier, you should still expect to receive the same level of service you’ve had with your previous ordersI regret this isn't happening.While we are working to improve the issues you've called out, in the short term we want to resolve this for you specificallyDue to the issues you've described, I've given priority to other available carriers over AMZL for future deliveries to your shipping address.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:--It can take up to weeks for this change to process--Giving priority to other carriers doesn’t guarantee that this carrier won’t be chosen in the future--This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packageMaking changes to your address on file, like adding a new phone number or updating the name, will also result in this change being deleted***, I'm certain this will eliminate the problem, and we look forward to serving you better in the futureOnce again, we appreciate you taking the time to write to us.Please feel free to contact me directly by replying to this e-mail if I can be of further assistance.Regards,Purna C***Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryI have reviewed the account associated with the email address provided by the customer, and I found that they have been charged a total of monthly service fees ($each)I understand the Seller would like these fees refunded On Dec 5, 2016, these monthly fees were refundedThe Seller may view these refunds on their Payments page in their Seller Central accountRegarding the Seller's feed upload, Amazon will be unable to upload the feed on behalf of the SellerAs previously stated, Seller Support can review the document upload for errors, though the seller is required to upload their own documentationIf the seller needs additional assistance, they may reach out to Seller Support via the link below:Contact Ushttps://sellercentral.amazon.com/cu/contact-us?_encoding=UTF8&ref_=ag_contactu...⇄ you

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you are not able to access your amazon.com accountI've checked and confirmed from our
account specialists that we have received the fax and your account was now reinstatedYou can now sign in and place orders.We are sorry for any inconvenience this has caused and appreciate your understanding!I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because: the credits were never receivedThey keep saying they were sent but they were notI have validated this with Citi. Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you had so far with the delivery of your Order ID:
***.I've engaged our Transportation team to fully understand what happened in this regard.I understand, you want to cancel the order for full refundPer your request, I've requested our team to cancel the delivery of your order and return the parcel to AmazonAs soon as the parcel is back at our returns centre, I'll issue full refund and notify you about the same.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: they ignored my complaint in its entirety They didn’t even acknowledge itI have proof that I returned an order in full over five months ago and every time I chat with amazon customer service I am told that the same thing They will research and get back to me within hours and nothing Of course I had to contact my bank but my bank has since closed the dispute did the order I asked aboutThey are not making sense by replying about something completely different and not replying about my missing refund I have provided tracking numbers and order numbers and even ifn this Revdex.com complain they ignored them
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the issues with your Amazon.com accountAs per the update we
received, this account has been closed as invalid gift cards were submitted as payment for Amazon.com orders.While I realize you're upset and regret we've been unable to address your concerns to your satisfaction; we appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This is the same automatic rhetoric I have been receiving from amazon for the past week It fails to address the basic points of my argument Sincerely,*** ***

Hello ***,I'm Madhu P*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry and disappointed to learn of your experience regarding an order placed with a seller on our
websiteThis isn't what we want our customers to experience.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI do understand seller "*** " failed to deliver the packageIt's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsIn this case, making no delay I have filed A-Z guarantee claim on your behalfYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=*** Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.***, thanks for making sure we were aware of your experienceWe will continue to look for ways to make your shopping experience better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhu P.Amazon.comhttp://www.amazon.com

Hello ***,I'm truly sorry for the inconvenience caused regarding 'QuickBooks Desktop Pro Small Business Accounting Software (PC Download)'.I understand that you're unable to recollect the registered email address from which this software was ordered and hence unable to use it.As a standard policy, Games, Game Items, and Software Downloads are not returnable after purchase.However, because of the circumstances, I've made a one-time exception and issued a full refund of $for this software to Visa card used on the order.Your refund should be completed within a few business days and will be applied to the payment method used for the original purchaseWe'll send an email once the refund is complete.Once the refund has been processed, the software will no longer appear in Your Games and Software LibraryThe publisher may also disable the product key.For more information, go to: www.amazon.com/help/aboutrefunds.I hope this helps! We look forward to seeing you again soon.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the inconvenience you've experienced with your recent order.I checked your order
#*** and see that the Pressure Cooker/Canner has been delivered to your address on August 25, The tracking has been updated and you can find the same here:https://tools.***.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text...⇄ a prime customer, you are very much eligible to receive high level of service from usMost of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.Our delivery estimates are based on the item's availability and the delivery speed you chooseIf an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free ShippingThe most up-to-date delivery date for an item will be displayed during checkout.If an item isn't readily available, selecting One-Day or Prime Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.To help make up for the inconvenience, we've extended your Amazon Prime membership by one monthThe membership will now on Friday, August 26, instead of July 26, 2016.I request you to check the guarantee delivery date details here:http://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330_...⇄ forwarded your feedback along to the team involved in the future development of Amazon Prime shippingPlease feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.We appreciate your business and look forward to serving you again soonBest wishes and thanks for choosing Amazon! Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com