Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with the concerned department and they've confirmed that you are unable to access your account or place
orders with us until we confirm your detailsPlease do not attempt to open any new accounts.To resolve this issue, please send one of the following documents to our secure fax line.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your payment information to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your fax.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ?,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I need to look into the problem of closing your account, and it'll take a bit more time than usual.I just wanted to
let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: there's nothing substantial in the responseAmazon played the same trick with my husband as well, pretending to respond but with no useful information. Amazon would later send email saying it won't respond to any further inquiriesThere still won't be any explanation what published rules were violated to have the reviews removed, and items with unrealistically high reviews still remain to fool consumers into buying them.
Sincerely,
*** **

Complaint: ***
I am rejecting this response because:I received the following email:"Hello,We appreciate you being an Amazon customer and thank you for your patience.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact us." However, I still cannot log inI also spoke with Caroline on the phone on 4/and she was able to chat with an Account Specialist who confirmed my account would be opened within 2-days and she issued a promotion credit and apologized for the issues with my accountMy account is still not opened
Sincerely,
*** ***

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your orders #*** and
#*** and see that we've issued a refund of $and $263.99 to your gift card balance account.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Unfortunately, in this case, we're unable to issue any compensation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the return of the item "*** Men's Team Sideline Rain Soccer Jacket (X-Large) Black"
This is definitely not what we want our customers to experience. Upon checking the order I see that the item is picked up UPS on January 12, 07:42:PM. To make up for this, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this helps! We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with the order.I've checked and see that our A-to-z guarantee team has granted
the claim and issued a refund of $to your payment method used for the order.The refund should be processed and seen in your card within business days.While I understand you are disappointed with this issue, we will take this as a feedback and forward it to the appropriate team for coaching and training opportunities.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this information helps! We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The rep from Amazon openly admitted that they let their marketplace sellers commit fraud in the chat transcript and that is their policy and she can't do anything about it.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do not want anymore correspondense in this matter I have recieved three replies on the same issue I am very aware I have been refunded please do not notify me anymore on this matter thank you at this point its borderline harrassment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I an receiving the same genetic response again by amazonmy question is how did I violate the terms and conditions? what date did I violate? I am looking for specifics from Amazon which they will not give to me which leads me to beige that I dud not violate the terms
Sincerely,
*** ***

Hello ***,I'm Raghavender of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you've had a negative ordering experience with one of our sellers.I certainly see where you're coming
from and have to agree with you, we could've done better at understanding your concerns about the shipping/refund status of your order #***Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerI see that you wrote to seller, "PerfumeOutlet, Inc." about this situation--that was the correct action to takeWe aren't able to replace orders placed with sellers on our website.I've forwarded the details you sent us to our investigations team to look into the seller's performanceWhile we won't be able to release the outcome of the investigation, I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.If you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.com/gp/help/reportsI see that our team granted your A-to-z Guarantee claim and issued a refund for this order in the amount of $You'll also be able to see the refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againThat's certainly not what we want you to experience.I hope this information helpsPlease feel free to contact me directly by replying to ***@amazon.com if I can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:(1) I didn't request the $refund; I wasn't asked if I wanted the refund, it was just given to me when all I wanted was my one month of Prime; (2) why am I supposed to pay for something that I'm already entitled to and trust that the company will refund my money in the allotted time? Rahul (amazon.com customer service rep) said he was going to extend my membership and didnt and now I'm supposed to trust that Bhaskar is going to issue me a full refund? If he can make an "exception" and issue me a full refund TWO months AFTER I pay, why can't he grant an exception and provide me with the one month that I'm entitled to?Sincerely,*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear that your orders didn't deliver as promisedI agree that missing the Guaranteed Delivery Date
is unacceptable.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I've reached out to our transportation team to avoid such issues in the futureWe're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.I see the items were placed from a third party seller and fulfilled by Amazon.comThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centers.As their own stock can fluctuate (more information about our FBA sellers can be found here: ***).I see that we've issued a full refund for the items on November 20, If you still want the items we ask you to place a new order with One-day shipping for the itemsTo help make up for this inconvenience, we'll waive/refund the complete one-day shipping charges for your new order.Please feel free to contact us directly by replying to *** if you include the new order number, I'll waive/refund the shipping charges.We look forward to seeing you again soon.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing your experience to our attention.Please understand this isn't the experience we'd wish you to have, and we're truly sorry for any inconvenience you've encountered as a resultAs mentioned earlier, if you wish to place the order for the item, please select FREE Economy Shipping to proceed with the order.I'm also adding some information which might be helpful to take advantage of free shipping:Place at least $of eligible books or $or more of other eligible products in your Shopping CartAny item fulfilled by Amazon that indicates free shipping on the product detail page count towards the thresholdProceed to checkoutShip your items to a single U.Sdelivery address in the states (territories not eligible)Select "Group my items into as few shipments as possible" as your shipping preferenceSelect "FREE Shipping" as your shipping speed on the shipping options pagePlace your order, and enjoy free shippingYour order will be delivered 5-business days after all of your items are available to ship.Be sure you select the "FREE Shipping" option when orderingIf the option doesn't appear on your order form, the order may not contain eligible itemsMore details about this shipping option are available on our Help pages:***I hope this helps! We look forward to seeing you again soonPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Resolved

Hello ***,I'm Srikanth.G from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the recent order
#*** and I appreciate you taking time in bringing this to our attention.I understand that this order was placed on July 19, but hasn't shipped yetI do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-free. We've come up short on those expectations here and for that please accept my apologies.I've checked and see that the item "Apple iPhone 64GB Unlocked GSM 4G LTE Cell Phone - Silver " was sold by CellularStream and Fulfilled by: AmazonI've checked and see that this item is now back-orderedWe do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an orderThis is the reason, the order was delayed.In this particular case, since you must have the phone in your possession within a particular time frame, I would recommend cancelling this order and placing a new order for the same item as we're unable to provide you an estimated delivery date for your order at this timeUpon checking, we currently have multiple listings for the same phone either shipped and sold by marketplace merchants or fulfilled by Amazon beginning at $439.99.Here is a link if you'd like to view those listings:https://www.amazon.com/gp/offer-listing/B00NQGP4EW/ref=dp_olp_all_mbc?i...⇄ I see that we've applied $Amazon.com gift card to your account to help cover any price difference you may encounter should you choose to place a new order for the phone.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com,Upon reviewing this seller's account, we find the current account balance is $5.22, of which $is in reserved statusThe upcoming payment schedule* is given below:May 19, $3.89May 26, $1.33*These amounts given above are
subject to change, based on new activity in the seller account, including product sales, fees, and refunds that may be applied to the account before future transfer initiation dates.Sellers pay a referral fee on each item soldItems in several categories have a per-item minimum referral fee, with an additional closing fee charged in Media categoriesThe Selling on Amazon fee schedule is linked here for the seller's reference:https://sellercentral.amazon.com/gp/help/200336920Items in the Media categories have a 15% referral fee with a minimum referral fee of $1.00, plus a fixed closing fee of $per media item soldMedia categories are Books, DVD, Music, Software & Computer/Video Games, Video, and Video Game ConsolesAmazon also charges a $per item closing fee for Individual status sellers for all products regardless of categoryThese fees are detailed in the help page linked aboveA Fee Preview estimate is given in the Seller's "Inventory" page which details these line items based on the seller's product price for their referencePlease note the Fee Preview includes only Amazon fees and does not account for the seller's cost of shipping the product to the customerIt appears some of the seller's orders are netting low or negative values after Amazon fees are paid and shipping is purchasedWe would advise the seller to review their pricing to be sure their sales are profitable after Amazon fees and shipping costs are deducted

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, still not happy that this is what I had to resort to for them to give me the resolution I was offered several timesThis could have all been avoided had the first people I talked to actually issued a refund. Sincerely, *** ***

Hello ***,I'm Praveen from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding while placing the order for Kindle and also for the negative encounter you
had via Customer Service department.I've forwarded the feedback to the higher management for coaching our colleagues.Please understand that the "Want it...? Order within..." date on the product page can be different from what appears during checkout because the date displayed during checkout is the most accurate oneIt takes into account the ship speed selected for the destination address and other conditions in the area that may affect deliveries (such as severe weather or product inventory)We adjust our delivery promise to account for those conditionsYour confirmed delivery date will be included in your order confirmation email.I'm sorry once again for the inconvenience this has causedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account.Our account specialists have reinstated the account and sent
you an emailYou can now shop on Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com