Amazon.com

Complaint: ***I am rejecting this response because they refuse to address the issue even though they admit their actions weren't what they should have been.Sincerely,*** ***

This has been resolved through Authenticator App that bypasses the cacode.There is a glitch in their system w/regards to the phone codes, thought I should inform you of this.Other than that, the issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding item " The Lion Guard: Return of the Roar " from
your order#***I've reviewed details of this order and can confirm that this item have been cancelled as we're unable to fulfill this item from our end.I also see that an email was also sent on August 16, 11:AM informing same.Rest assured that you won't be charged for any item which haven't been shippedYou can view the changes to your order details in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint # ***
The buyer of the order ***-*** placed the order on 08/27/and product was delivered on 09/03/Buyer contacted seller after days return window on 10/18/2016, hence they are not eligible for
return or refund
As per amazon return policy, we are unable to facilitate returns for this order for a refund or exchange, because buyer did not contact the seller to report the issue within days of receipt
We are unable to take the action requested by buyer of this order as return window for this order has expired.Thank you for your interest

Hello ***,Thanks for taking time and writing to us with your kind comments.While I understand you asking for the compensation regarding the time you've spent to resolve this issueUnfortunately, we won't be able to issue Amazon.com Gift card for half of the item cost as you've mentioned in the Revdex.com complaint.In this case, I'll add a $promotional credit or issue refund on the order #*** to your MasterCardI do understand this promotional credit or refund do not actually compensation for the inconvenience and the time you've spent with our Customer Service team, please accept this as an apology for the bad experience.If you'd like us to proceed with this amount, please reply to this email and let us know so that we will assist you further.We look forward to hearing from youHave a wonderful weekend!Regards,Jones E***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Amazon only issues platitudes I get double orders; they promise you can cancel in minutes and then send the product anyway Because they make no attempt to make sure the product will fit the country in which they sell, I am out $ I am working two jobs and attend church and church meetings when I can That doesn't leave me much time to pack multiple items and take them to UPS on the way to one of the jobs I have had these platitudes frequently over the past two years They mean nothing I am out a lot of money and nothing to show for it I think they should have to pay for their total lack of customer service and for offering bad merchandise with advertising.Sincerely,*** ***

Hello,In this instance we have issued a full refund for this transaction as a onetime goodwill gesture for this type of issueIn the future, the buyer will be required to return the item in order to receive a refund for the order.Please also note that this order was purchased from a
Marketplace seller and was not fulfilled by AmazonThe role of the A-to-z Guarantee is to make sure that the seller accepts a return as per our posted return policy and that they issue a refund upon receiptWhile I understand the buyer's concerns, I cannot hold the seller responsible for a refund without receiving the item back.However, Amazon has granted this A-to-z Guarantee Claim and has issued a refundIt is not necessary to return the item to the seller in this occasionThe buyer can keep or dispose of the item at their convenience.In summarya full refund has been issued to the buyer for this Order ID ***.Sincerely,Arka

Complaint: ***I am rejecting this response because: I have called amazon multiple times to simplly secure that the correct item is being shipped and I am told constantly that I will get a returned phone call and I have notI will now have to wait another two weeks and hope that it is the correct item this timeAs a rep stated, if the mistake is made again I can return the large item and get a full refund so that puts me back in square one on my hunt for a new sofaThis has been the worst experience I have ever dealt with espcially because I cannot get my sofa expedited This has been a huge inconvenience for me and my family as we threw away our old sofa so we have no place to sit besides the rug and $is not worth what I am going throughI deserve a full refund for this HUGE AMAZON ERROR! Sincerely,*** ***

Good day!
I submitted a complaint against Amazon.com yesterdayJust wanted to let you know that I contacted them again today and a supervisor from Amazon.com fixed everything and I got my refund
Please cancel my complaint
Thanks
*** ***

Hello ***,I'm *** *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund for original order #***.I've checked
your account and see that a refund of $has been issued in the form of a gift card on June I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.On research, I see that out of $gift card, an amount of $was applied on your new order #*** for quantity of 'Prilosec OTC Frequent Heartburn Medicine and Acid Reducer Tablets, count'.So, I've issued a full refund of $for this complete new order, which brought your gift card balance to original $There's no need to return this order or you won't be charged any amount for it.Further, I've now removed this updated $gift card completelyTo make things right for you, a new refund of $has been issued to American Express used on original order #***.The refund is processing and it'll appear on your American Express statement within next 3-business daysOnce processed, you'll also be able to see the refund request here:***We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,*** Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: nothing was doneAmazon says it may have been computer but will look no further into their accusations. Sincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the recent order issues you've experienced and apologize for the disappointment. As
you may know, Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business planThis item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.Only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Unfortunately, we do not price match as the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.I’m sorry for any disappointment caused and appreciate your understanding.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your account.I've checked and see that your account has been
reinstatedYour student Prime and your gift card balance is also restored.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with your account and also the orders which are canceled without
your a reason. Since this is a unique situation, I'm collaborating with our investigation team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Thank you for your inquiry,Amazon has attempted to disburse the funds in the Seller's account to the bank information they have entered several times, each time it initially appears successful but after the fact fails and the funds are returned to the Seller's accountThe seller has updated this same bank account several times, and the same failure occurs each time. Under Section "Service Fee Payments; Receipt of Sales Proceeds" of our Business Solutions Agreement with the seller, the seller is required to provide valid bank information."[...] To use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Amazon ("Your Credit Card") as well as valid bank account information for a bank account or bank accounts acceptable by Amazon (conditions for acceptance may be modified or discontinued by us at any time without notice) ("Your Bank Account")[...]"To receive payment for their funds, the seller has two options:1) Supply bank account information for a different account that is able to receive the funds we are attempting to disburse correctly.2) Fully close their Selling on Amazon account, wait for days to pass from their last order, and request a paper check be created and mailed to their address.The seller can contact our Seller Support team by phone or email for assistance with either of these tasks, and the same information was provided to them on December 29, through Seller Support Case ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because the items were not stated that they would ship days late on the product pageNo further resolution was given. Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #*** and
the seller couldn't assistI see that the order was placed with hommii , a seller on our website.I understand that this order never arrivedAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $has been processed on February 8, You'll see the refund on your credit card statement in the next 3-business days.I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:They didn’t even acknowledge the other discrepanciesThis isn’t the first time this has happenedThe computer? As mentioned in the first correspondenceI had to contact these “third party vendors” because “ Amazon” couldn’t take the time out of their schedule to even look into itThey wouldn’t even share the “vendors contact info”! I had to search the Revdex.com to find itThis email to me is a jokeThey just copied the info that I got from contacting the company myselfIt’s sad that they just sometimes screw their customersI guess it is a cover your own as world and screw the little guy.
Sincerely,
*** ***

Hello,
Thank you writing back to us for the order *** I understand the response from buyer, however we have not received any shipping receipt from buyer to refund the return shipping feesTo resolve the issue, we simply ask the buyer to send the us the receipt
Thank you