Amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We have restored your access to this accountYou can now sign in and place orders.If you still have any
problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpTo add payment methods and shipping addresses, you can either enter it during checkout, or you can add the information by going to "Your Account" (www.amazon.com/your-account).I've requested a refund of $to your Bankaccount on order #***Since you paid using your checking account, it can take up to business days for your bank to process the refund and post it to your account.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Thank you for your patience and we are sorry if any inconvenience was caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I will give them until october
however as I stated I am a tech guru and I know what I am doing
there was nothing wrong with the device
with that stated, I still to post my experience on social mediaalthough I may decide to continue shopping from amazon, I will not use the trade in feature ever again
this is a scam and a rip off
Sincerely,*** ***

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I need to look into the problem with account on hold, and it'll take a bit more time than usual.I just wanted
to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the cancelled orders due to the incorrectly posted priceWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from us is correct.As mentioned, we discovered an error that caused the item to be displayed at an incorrect priceTherefore, your orders for this item were cancelled, and your account wasn't chargedAt any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe make every effort to correct these situations as quickly as possible.For this overall poor experience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I’m sorry for any disappointment caused and appreciate your understandingWe’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Here I have attached the picture that you request with our UPC and brand on our packagingI have also attached two pictures hereFirst one presents the detail page of ASIN *** with our Brand name *** clearly existing on the title and brandingSecond picture presents our UPC code with the Amazon ASIN and our brand nameBased on these information, it evidently proves that we have provided sufficient information to create the listing under our trademark/brandWe also enrolled our brand with Amazon for brand registry and we thought that would help us for better managing our own brand and listings according to Amazon brand registry page https://sellercentral.amazon.com/gp/help/***Unfortunately merging problems have never been resolved even after the enrollment
In this case, we advertise the listing under our brand and UPC for quantity of but Amazon merged ours to a listing with completely different brand, quantity and specThe random merging not just created chaos for sellers but would surely lead to the worse shopping experience for customers because of the failure of your internal system to differentiate the listings before merging
Besides, the seller support team from Amazon is absolutely unknowledgeable and lack of responsibilityWe requested to split the listing weeks ago and nobody could even tell us the root cause of the issue and any remediationOur urgency was fully ignored by certain team in AmazonOur request and communication were passing around in Amazon during the weeksApparently this issue can be fixed within a day and it took weeks but still no one could give us an answer until we reached out Revdex.com for helpNo one could tell us that a photographic evidence of our UPC and brand on our packaging would have resolved the issueNo one could tell us that the error was the brand name not fully applied to the listingHonestly, if we didn't contact Revdex.com, I strongly believe that our issue would even take way longer to be settledBecause of this chaos from Amazon, we lost weeks of the sales and the product ranking, and on top of that We will incur higher storage fee to pay you Amazon because no units have been sold during the weeks
Another case we opened last week, it's still opened as of today 8/and waiting for someone more manageable and knowledgeable from Amazon to resolveAgain, a lot of redundant responses from the seller support for a week saying that someone will be looking into our case and will get back to us asapWe have been selling SKU for - years and during these years the title of the listing has been changed from Cuisinart to ADX and to the current EVERYDAY which I believe it's the private label by AmazonLast week the SKU was merged with other SKU We requested to split and after that our inventory under SKU was swapped to a SKU that can barely sell a thingThere are units sitting in the fulfillment center not sellable because of thisWe sent email to seller support back and fro and now the inventory is there with no active listing to go withHow ridiculous it isWe called and emailed with helplessWe requested to remap the inventory back to the best selling listing which I believe is ASIN *** and now it's almost weeks but nothing has been doneIt's the best selling listing and we had been in the buy boxOur sales significantly dropped after thisIt's getting critical that we will move forward to the next approach if this is not being fixed immediatelyTell meHow do you justify this business practice and how are you going to compensate our sales lost and the cost that we will incur from Amazon?
Sincerely,*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Amazon Flex accountI understand that you're upset.In this
case, I need to look into the problem further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your order #*** and see
that your order was shipped on February and was delivered on February at 12:42:PM.Selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.As your order was shipped and delivered on time, we're unable to issue any compensation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

I paid for a full year of Amazon Prime in March On July 12, 2016, I signed up for Amazon Fresh and was charged $for a year of serviceOn that same date Amazon refunded what they said was the amount I had already paid up for my Amazon Prime account -- $However, a few days later Amazon charged me $(the cost with tax) for another full year of Amazon PrimeI called Amazon and asked different individuals why there was a nearly $discrepancy between the amount of the new Prime membership and the amount they had refunded that was paid up on my original accountNeither person could explain the chargesI then said I wanted to cancel my account because I didn't feel comfortable having credit cards on file with them and was put on holdAfter waiting more than minutes the call was disconnected from their endOn Aug5, *** *** from Amazon sent me an email indicating that I had been refunded my full Prime Fresh subscription of $I was refunded; therefore, I didn't proceed with formal action against the companyHowever, after the Revdex.com complaint I filed was resolved, Amazon rebillled my credit card -- which I had taken off file with them due to the prior incident -- for $The transaction was labeled REBILL
The full $that was fraudulently charged to my card refunded and for Amazon to be required to remove my card from its internal system to prevent further fraudulent charges in the future

Revdex.com:I would like to cancel my complaint Amazon has fix my issue and gave me a credit
Sincerely, *** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you regarding the order #*** and I
appreciate you taking the time in bringing this to our attention.I understand this order never arrived and you were issued a refund even though you wanted the item to be resentI've engaged the appropriate team to fully understand what happened with this order and to mitigate the recurrence of such instances.When something like this happens, I'd normally send out a replacement orderI've checked your order and see the item was ordered from Molivera, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In this case, I would request you to place a new order for this item with fastest shipping method available and let us know the order numberWe'll waive off the shipping charges.While I realize it can't fully make up for what happened, I've provided your account a $Promotional Credit as a gesture of goodwill and a small token of our apology for your experienceThe Promotional Credit won't show under Your Account but will always display at checkout when you purchase an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: if that were Amazon’s policy, they should have notified me when I was speaking with them throughout the yearThey never once told me this and told me several times that I would be receiving a refundSince I was promised a refund and can prove this from multiple occasions, I expect a refund in a timely manner, otherwise this business has lied repeadily and is participating in very bad business practices.
Sincerely,
*** ***

Hello, We have closed the buyer's claim for order *** because it is not eligible for coverage. The A-to-z Guarantee protects buyers when they do not receive an item or an item does not match its descriptionAlthough we understand the buyer's disappointment, the tracking
information below shows that someone at buyer's address signed for the packageThis order is not eligible for the A-to-z Guarantee because it arrived at buyer's address.For help finding buyer's package, we recommend that the buyer contact the carrier.-- Carrier: UPS-- Tracking Number: ***-- Signed: ***To learn more about coverage, the buyer can visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).We feel sorry for this experience but however, we cannot assist the buyer further with this order.-- Date of Claim: December 11, 2017Sincerely,

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your Pentair nut; you should have received it by now.I've checked
your order #*** and see that order was placed from "VMInnovations", one of the third party sellers on our website.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersSince teecup fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessary.I reviewed your order and see that the seller refunded the order in full because you received an empty package.We have a process in place so we can assist you with third party orders which don't work out as they shouldAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.We regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.I hope this helps! We look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received the order placed for "Ginger Lily Farms Botanicals Body Wash Gallon,
Green Tea and Lemongrass, Fluid Ounce " even though the tracking confirms delivered.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I've checked and can confirm that our customer service has issued a full refund of $on July 17, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Maybe you misread my messagesBut I said that my bank account was fraudulently charged three timesI've NEVER shopped with AmazonYou wouldn't know if my bank account had fraud charges unless I tell youYou're not my bank, you are an online website that let someone use my card because you didn't verify itYou charged my card in the United KingdomDoes it look like I live in the U.K.???

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
You keep sending me the same "script" response
I paid for Prime Delivery with Signature at deliverySo who signed for my package?
I requested and paid for signature at deliveryI went to my local Post Office and they told me that YOU ARE LYING, a Signature required at delivery will NEVER be delivered without a signature
Why are you trying to steal my money this way??? Is Amazon that desperate that now are recurring to this type of practices?
My guess is that whoever is in charge of this unit is the one that is stealing money from buyers and may be also from Amazon
I will contact my local News Station to see if they can dig a little deeperIn the meanwhile I had already write letters to Amazon Headquarters
Sincerely,*** ***

Hello, I understand your concern regarding the replacement of the screen protector. In this case, please understand, only manufacturer have the option to provide the replacement. It is not possible for us to provide a replacement for the order as we do not have the option to do so when the order is "sold by the seller and fulfilled by Amazon"We can only provide a replacement for the item when the order is "sold and fulfilled by Amazon"This is the reason, we will not be able to provide any replacement on the order. I'm sorry for the incorrect information provided to you earlier about the lifetime warranty from our endI've requested the appropriate coaching for misleading information you were givenThe refund which was given to you on the order #*** was given as a one time exception and Amazon doesn't provide a lifetime warranty for this product. Please understand, we cannot send a replacement or issue any additional refund on this itemI'd request you to please contact the manufacturer directly for any further concerns. I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diksha C.Amazon.com

Hello ***,
I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a
customer down but have a pleasant shopping experience at Amazon.com
I completely understand your concern about the cancelation of your recent order #***
I've forwarded this issue to our appropriate team and requested them to investigate furtherThey'll investigate further and make sure this doesn't happen again
I've applied a $promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience
When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards, Vijay KAmazon.com http://www.amazon.com ============================