Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed details of your account and can
confirm that we have restored your access to this accountYou can now sign in and place orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was canceledThis is definitely not what we
want our customers to experience. I've checked your order and see that order was canceled as the item is no longer available from our supplierAs a result, we've canceled this item from your order and you haven't been charged for it. A substitute item is available under a different item numberTo place a new order for the substitute item, you can visit the product detail page here:http://www.amazon.com/gp/product/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear about the condition in which you had received your Sandisk Flash Drive.You can expect to
receive brand new items when your order is shipped and sold by Amazon.comAs this is not the case with your order, on priority, I've forwarded this to our Investigations team for proper investigation and make sure such issues won't repeat in future.Further, I've verified and see that full refund was issued for your order on March by our Customer Service teamAlso, as an apology to this situation, we have added $promotional credit to your account directly.I hope you accept this as a gesture of goodwill for this inconvenience.Rest assured that, I'll be working diligently to ensure your complaint is investigated internally and will take ownership of this responsibility on your behalf with the utmost priorityI've also forwarded your comments to our buyer guarantee team--I know they'll want to hear about your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I've checked and see that you've tradthe items using our traprogram.Our Trastore
(http://amazon.com/tradein) allows you to search for items eligible for trade, create a traorder, and print a shipping label to send in your items in exchange for an Amazon.com Gift Card.You can view your trasubmission history and payment information, or track the status of your trapackages in Your TraAccount (http://amazon.com/tradein/youraccount)Information about packages being returned to you can be found there, as well.All submissions are subject to the TraProgram Terms and Conditions here:http://amazon.com/tradein/termsIn this case, once the traitems were processed an Amazon.com gift card was issued to your paymentAs specified in our terms and conditions:"Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-inAmazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & ConditionsThe Amazon.com Gift Card(s) will be deposited directly into your Amazon.com accountYou will not be entitled to any other payment for items you submit for trausing the Program.".As mentioned, we are unable to issue payment to your Paypal account or any other form.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Per UPS, two packages were sentOne with the watch and the other, after a few days, with the watchUPS says the packages were delivered once with the watch and second time with the LaptopBoth used the same return shipping label for the same order
Can you please confirm that only one package was received so that I can contact UPS?
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The buyer stated this item was damaged when they received it. There was NO packaging material protecting the item during shipping. It is so obviously clear...that the item was damaged in transit BY AMAZON OR THE SHIPPER...before it was received by the customer. Amazon, you people are actually liars. You are deceptive and dishonest, and should be ashamed of yourselves. I have been a seller for YEARS, and have sold an enormous amount of product. The fact is...you didn't protect the item when you shipped it, and it was damaged. You should simply refund for the product, and we can both move on. The fact that you hide behind your policy that does not actually cover damage during shipping (under your responsibility) is shameful. I will not accept your reply. I fully reject it. I will leave this up on Revdex.com, and let anyone who comes across it to read how dishonest of a business you are
Sincerely,
Spencer H

Complaint: ***I am rejecting this response because:
Hello, I believe the mappings of the charges is refunds is incorrectAttached is the details of the June and July credit card statementsI'd also like to add that this is an Amazon Visa CardYou will see the charges and refunds in the detail
The dispute occurred on the very first charge but was cancelled once it was identified as the Amazon Prime membership renewal
Please re-review and identify all transactions as they appear on the attached screenshots statements
Sincerely,*** **

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about prime overdraft fees occured on your account.In order to look into it, I've reached out
to our payments team to provide an insight on this issueAs soon as I receive more information I will get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your
previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.I completely understand your frustration with the issue you've had in ordering the item 'URGENT UPDATE Release of Nintendo Entertainment System NES Classic'I'm sorry for the inconvenience caused.I understand this item was listed as in stock when you tried to order the itemSometimes, unexpected fluctuations in supply can add time to our original availability estimateWe have many customer orders for this itemThe supply of some items is limited and popular products can sell out quicklyAs this item sold out quickly you were unable to order though you added the item to your cartPlacing an item in your Cart does not reserve a copy; in order to be fair to all of our customers, inventory is only distributed once we receive an order.We don’t have any more stock right nowWe expect to have more inventory in the coming weeksWhile we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing regarding complaint id ***, please note that we have already taken the actions requested by the sellerThe seller was not held responsible for this claim and we have resolved this claimThis transaction is closedThere is no refund expected
from the seller
In summary, we have already taken the actions requested by the seller and resolved the claimThere is no refund expected from the seller
Thank you

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received defective shoes and apologize for the inconvenience caused.I understand that
you would like a full refund or a partial refund if you are repairing the shoes.I've checked your order# *** and see that the item is still inside the return window and will expire on April 1, If you would like a full refund, you can return the item using our prepaid return label at free of costHowever, If you wish to accept the partial refund, I can be able to offer a 25% refund for the damage which would be of amount $so that there will be no need to return the item.However, before I proceed with a resolution, I would like to confirm from you if you would like to return it for a full refund or accept the 25% partial refundIf you are willing to return it for a full refund, please use the below UPS drop off label.https://www.amazon.com/gp/orc/rml/DsQnXtP1RRMA If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlOur Online Returns Center also guides you through the process and gives you options for a return mailing label:http://www.amazon.com/returnsAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the refund error with your recent return for HurryCane - The
All-Terrain Cane; Freedom EditionI understand this may have been upsetting and I regret the disappointment this experience has causedI've reviewed your correspondences and I'll be sure to follon any helpful training opportunities for our Customer Service team.Further to your correspondence, as we pay the return shipping costs if the return is a result of our error, I've requested a refund of the remaining $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll be able to see the refund request here:***Also as the order was paid for partially by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Again, I'm sorry for the time you've spent dealing with these issuesYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us and I hope you'll give us another chance.Best wishes for the upcoming holiday season and thanks for choosing Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've checked and
can confirm that our CS team forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Regarding refund of order:I see that A-Z guarantee claim has been filed for this order and a full refund of $has been issued to your Visa card.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your accountThis is
certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I'm very sorry for any inconvenience this account closure may have caused, and have reopened your account by account specialist teamI've also requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello from Amazon.com,We have reviewed the claim and wont be able to assist you any furtherPlease note that your claim was denied because you are out of sellers policy.We cannot give you more information about this matter, and we may not reply to further emails about this claim
Thank you

Complaint: ***I am rejecting this response because:
The problem is that I was still promised a refund, not the promotional credit I was givenHere is the transcript for the chat where I was promised it:
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I contacted you earlier because the key my game needs is invalidI was told to contact the manufacturer and then I was told by them to contact the retailerSo I just went in a circle and would just like a working key
07:PM PST Daisy(Amazon): Hello, my name is DaisyI'm here to help you today.07:PM PST *** * ***: Hello, the order number is ***07:PM PST Daisy: Hi ***, I'm sorry to hear that your item was defecetive, no worries I will do my best to help you.07:PM PST Daisy: Thank you for being a Prime member.07:PM PST *** * ***: I'll try to explain better than I did to the last personThe game comes with a physical disc, but it requires a steam key to workThat would be the digital version you sell, just without the disc.07:PM PST *** * ***: They sent my complaint to their promotions department and said I had to contact the manufacturer to redirected me to amazon again.07:PM PST Daisy: No worries, ***Let me check this for you.Is this for the Fallout - PC ?07:PM PST *** * ***: Yes, I only need a steam key for it to work.07:PM PST *** * ***: The digital version you sell is a steam key which is the same one that came with this.But mine is invalid for some reason.08:PM PST Daisy: Since your order was defective, I'll happy to process a full refund for you and if you still want the item, you may reorder it.08:PM PST *** * ***: Problem is that it's not $anymore.Can I order a steam key and you just refund that order?08:PM PST Daisy: No worries, ***You can do a price much for that.08:PM PST *** * ***: For the digital or another physical? The CD works fine, but it's the key that's not working.08:PM PST Daisy: It's for the Fallout - PC.08:PM PST *** * ***: Yes, you also sell Fallout for PC as a digital toowhich gives me the key I need for it to work08:PM PST *** * ***: ***08:PM PST Daisy: No worries, ***.08:PM PST *** * ***: same thing, but digital and has what isn't working.08:PM PST Daisy: I understand, so do you want me to process now your refund?08:PM PST *** * ***: Then can I price match the digital for the price I paid for the physical one?08:PM PST Daisy: Yes, ***.08:PM PST *** * ***: Then sure, I just want a working key, heh.08:PM PST Daisy: Great!As an alternative to your original payment method, you can receive your refund on Amazon Gift Card to expedite your funds availabilityWhich method would you prefer?08:PM PST *** * ***: go ahead and just give it back to me as a gift card since I'm going to rebuy it08:PM PST Daisy: There you go, I've requested a refund of $to your Amazon Gift CardYou'll see the refund in the next 1-business days.08:PM PST Daisy: when you place the order you may price match.08:PM PST *** * ***: Just show them a part of this conversation?08:PM PST Daisy: Yes, ***.08:PM PST *** * ***: okay08:PM PST Daisy: And you may also request them your concern.As for now, is there anything else I can help you with today? I hope I was able to lift some stress and painted a smile :)08:PM PST *** * ***: That was it, I was annoyed at first but I feel better knowing I'll get my key soon-ish now.08:PM PST Daisy: No worries, ***I can see that all is well on your end and everything will go smoothly.It's an amazing experience assisting you, *** I hope you too will have a good day! Thank you for contacting AmazonPlease click on the "End Chat" to close this window.08:PM PST *** * ***: You too, bye
Thank you
It was my next chat that I was told they would not refund me and only gave me promotional creditSo I used it on a Steam card which was not activatedIn fact, look at all the recent reviews, it's not just an issue with me
***
After I was told I would not receive my credit back is when I decided to contact the Revdex.com because it was supposed to be a refund in the first placeYou did at least, rightfully, give me back my promotional creditSo as stated in my desired resolution, I want my money returned to my card like it was originally supposed to beHowever, I would be willing to compromise if you can find out why the steam codes aren't activated and let me order one that worksI don't think that is an unreasonable request.Sincerely,*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding you had with the delivery dates for your order ***I've
browsed our website for the item "Rock Band - Legacy Game Controller Adapter for Xbox One" and see that Release Date listed as October 6, 2015.I checked your order and see that you choose to group your order into as few shipments as possible, we were waiting for all of your items to be ready before we shipped the orderWe don't charge you for items until they enter the shipping processBecause we have many fulfillment centers across the country, we might not be able to assemble a multiple-item order all in one placeSometimes orders don't ship until we can obtain inventory of these items at a particular locationSo while this option is often cheaper, it can delay individual items that would have been delivered to you sooner had they been shipped by themselves.Also, I see that your order was placed with free shipping--not release day shippingWhen pre-ordering games, on our website, Release-Date Delivery is available in checkout when both the item and your delivery address are eligibleHere is the link for information on our help pages to help with future release day delivery items.http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie...⇄ order was shipped by UPS with the tracking number ***, and is scheduled to be delivered by October 8, 2015.You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***When your order does arrive, there's no need to contact usHowever, if you haven't received it by October 8, 2015, please let us know and we'll be happy to get a refund or replacement for you.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Purna C***Amazon.comhttp://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolutionI know
your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com