Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry that you have not yet received your order #***.We can certainly understand that this
was not what you expected when you placed your order and we realise that you have been counting on us to deliver your order promptlyWe aim to contribute positively to our customers, but on this occasion we have fallen shortPlease accept our sincere apologies.To help make up for this inconvenience, I've issued a refund of the shipping charges for this order in the amount of $This refund will appear as a credit to your payment method within 3-5 business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've checked and can confirm that package shows as delivered on June 11, 05:59:PMHope you've received your package.Nonetheless, I've shared your comments as a feedback with the business team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the lighting deal which was offered on 4K LED TV.I've checked with
our appropriate team and confirmed that the 4K LED TV was available for lighting dealPlease know that the deals were offered from November 20 to November Most of the items were sold out within fraction of seconds as soon as the item was available for saleLightning Deal promotional discounts are only valid during the displayed time period and expire when the displayed time period ends.I've researched your account and see one of my colleagues has already issued a promotional credit of $The same has applied to your order placed for VIZIO LED TV.You can learn more about Lightning Deals on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=200417170Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I appreciate your patience and understandingWe hope to see you again soon.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about you had with your Prime order.I completely understand
that our customers expect their deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.Regarding your order #***, I see that full refund of $was issued to your original payment method on April 15, Refunds typically process within 3-business days and appear as a credit on your statement.I've extended your Prime membership by one month as a token of apologyI understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.***, we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our transportation and fulfillment teams so that we can correct any issues on our end.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received the refund yet for the items you returned and I appreciate you taking the
time in bringing this to our attention.The e-mail address you contacted us with isn't associated with an Amazon.com accountIn this case, please provide us with the order number you are referring to so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you've not received refund for the returned item.To
make things right, I've issued a full refund of $for the item to your original payment methodPlease allow bank 3-business days to process refund.Once processed, you'll also be able to see the refund request here:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: the problem not resolved just forwarded to amazon.co.uk customer support, where unresponsible customer support and continue not provide any personal help or follow.Just continue to post same message to my email with docs request.Amazon.COM need personally to forward this case to amazon.co.uk to get any response from them
Sincerely,
*** ***

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about the recent experienceI'd request you to contact our
partner site Amazon.co.uk, to get this resolved as our international websites operate independentlyYou can contact them directly at:https://www.amazon.co.uk/gp/help/contact-us/general-questions.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that your amazon.com account was locked and our customer support agents are not able to help
you
I'll be sure to follon any helpful training opportunities to
ensure we do everything possible to avoid situations like this in the
future.Please understand that your account was locked due to
security reasonsWhen an order for high value is placed, we would like
to confirm if the order is placed by you or if some one is using your
accountI apologize for any inconvenience this has caused.Amazon
takes all security-related matters very seriously and your account
security is our top priorityWe have policies and security measures in
place to ensure that your personal information remains secureI've
checked and confirmed from our accounts specialist that your amazon
account is reinstated and you can continue to place your ordersYou
have been a wonderful customer and your experience here has been highly
unusual and is not at all typical of what you can expect when shopping
with usRest assured, We’ll continue working hard to ensure that you
receive accurate service, and to minimize the chances of anything like
this occurring again.We look forward seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I am not trying to return the bean bag..my total was $91.62..Amazon took $off of my card...I would like an explanation as to what I was charged for...I also would like to add that I tried to cancel the bean bag order not even an hour after I ordered it..and you claim it was already in the shipping process..Today I received an email stating that my bean bag chair had just shipped and should arrive Dec29th..it took days to start shipping..that order could have been canceled on the 11th..no problem...and why days..now it wont be here for my daughter for Christmas..I have never been so disappointed in a business before in my life.... Sincerely,*** ***

Hello,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I'm sorry about the issues that you have been facing with the calls from Amazon online to your business phone linesSince
this is a unique situation, I am collaborating with our right team to determine what went wrong and to work on a resolution.I would request you to please help us with some more informationI'd like to know all the phone numbers that you are receiving calls on, and also provide us the timings of the calls.You can reply to this email directly with the above required information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We hope to see you again soon.RegardsMeraj.Amazon.com
http://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the prices listed for Subscribe and save itemsAll Subscribe &
Save orders receive a discount over the regular price of the itemThe discount you receive for each order is calculated off of the Amazon.com price for the item on the day the recurring order is placedTherefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.The current discount percentage for each item is posted on the product detail page when you sign up for a subscriptionAmazon reserves the right to change the discount amount at any timeIf an item has already shipped before the discount percentage changes, the old discount will apply to that order but you'll receive the new discount percentage on future orders.For more information on Subscribe & Save, please visit our Help pages:http://www.amazon.com/help/subscribeandsaveAs you're unaware of this information, I've made one time exception and added $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***I hope solution worksWe appreciate your understanding and looking forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I know there are other costumes having the same issue as mine, and after they writing their state's attorney general's office and the Revdex.com and then got a reasonable "credit" amountAnd I chose to accepting a lower amount without chose to have it returned to me because I didnt know this is just a scam.Sincerely,*** ***

Hello,We are unable to credit buyer for this transaction.This is because the buyer didn't return the item to the seller.We cannot expect a seller to issue a refund for or replace an item that a buyer will not return.Please note that, if buyer sends us the copy of the return ship receipt, we will issue return shipping charges to buyer. In summary, we are unable to take the actions requested by the buyer in this case because buyer still didn't return the item. Sincerely,Vishndueep K

Complaint: ***I am rejecting this response because: AMAZON LIES!! I HAVE SEVERAL EMAILS STATING THAT I HAD ANOTHER AVAILABLE YEAR THAT WAS NOT AVAILED TO ME FOR THE STUDENT PRIME DISCOUNTi WAS ALSO ADVISED THAT I WOULD BE BILLED AT THAT RATE AND NOTHING MORE
I ALSO NEVER RECEIVED MY FREE YEAR FOR THE FIRE PHONEYOU ARE THIEVES AND CHEATERS AND THAT IS WHY YOU HAVE CLASS ACTION SUITS FILED AGAINST YOU FOR THE SAME THING IN THE STATE OF OHIO AND SOON IT WILL BE A MATTER OF TIME BEFORE OTHER STATES JOIN IN, AS THIS IS CLEARLY EVIDENT THAT YOU PRACTICE FRAUD
YOU WERE NEVER AUTHORIZED TO CHARGE ME OVER $DOLLARSPERIOD!!! I HAVE THE EMAILS TO SUPPORT THAT WHICH WERE EXCHANGED FOR NEARLY A MONTH RIGHT THROUGH THE MORNING OF JULY 12, WHEN YOU FRAUDULENTLY CHARGED MEYOU TOLD ME ONE THING AND THEN DID ANOTHER!!! THAT IS THE PROBLEMAND I HAVE NO PROBLEM EXPOSING YOU FOR THE FRAUDSTERS YOU ARE!!!!Sincerely,*** ***

Hello,A full refund for the claim amount was issued to the payment method the buyer used to place order ***-- Refund Date: March 30, 2016-- Refund Amount: $If the order was paid by credit card, it may take several business days for the refund to appear on the buyer's credit card accountA full refund has now been issuedThe buyer may contact the seller to arrange a return for the item.Sincerely,

Hello, My name is Vipul and I am a senior member of the Amazon.com A-to-z Guarantee Claims departmentThis is regarding order ***.The buyer was provided the return information but they did not return the item within the required time-frameIf the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts themWe understand that the buyer may not agree with the decision in this case, but we will not be able to assist them furtherThere will be no further response to their e-mail messages regarding this transaction.To learn more about eligibility time frames, the buyer can visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I have checked with the billing team and see that you have been refunded $to your card which was charged for Prime and an email was sent to you as a confirmationYour refund should be seen in the next business days.I hope your issue has been addressed to your satisfaction.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to write to us about late livery of your orderI'm sorry to learn that return was
initiated without your consentThis is not the level of service we expect for our customers and I will make sure to pass on any training opportunities for the agentWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I completely understand that our customers sign up for membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that I'm sincerely sorryI've checked your account and see that a month prime is extended as promised and the current renewal date is January 12, I see a full refund of $was processed on the order #***.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but hope you'll continue to shop with us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello *** ***,Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I understand your frustration regarding the item "Get Packing! by ***" on our websiteI've checked with the concerned team and I see that this item was removed from our website due to pricing error.An incorrect price was displayed for the item on our websiteAt any given time, despite our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping procedures.Since this was an error on our end, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com