Amazon.com

Complaint: ***I am rejecting this response because:
I do not understand why I am receiving a refund of when the purchase amount was 103.21? I'm pretty good at math, but if Amazon is doing this a different way I would like an explaination pleaseI know it's only a couple of dollars, but at this point it's more principal than anythingI don't think it's ethical to run a business this wayFor me, it's a couple of dollars, but how many people order from Amazon that this may be happening to? That seller could make a small fortune just not refunding shipping (this is for the item never shipped, by the way)If Amazon isn't willing to cover it under their A to Z Guarentee, maybe that particular seller shouldn't be allowed to sell on Amazon anymore. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** *** The bank gave a temporary then reversed it week agoI still am out the cost of the cartyou can contact the bank if you like capital one also Amazon knowns this wellYesterday a second cart snapped in the same areaAnd No response from the company

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We have restored your access to this accountYou can now sign in and place orders.For your security, we canceled
the following order when we could not confirm your information:-- Order Number: ***-- Items in Order: DualShock Wireless Controller for PlayStation - Jet BlackWe are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new order.If you still can’t access your account, please get in touch by phone and our password specialists will helpWe’re available hours a day, days a week.http://www.amazon.com/passwordresetPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I amazon did received only one (single box) which contains all items that was refunded to me except the surface pro The surface pro was part of box that they received and was confirmed many times to me by their agentsThey have told me that they couldn't refund me because it wasn't sold through their storage but through a third party amazon sellerFirst they have denied even received the package then when I insisted after multiple calls they finally admittedMoreover I ask them in which location the box was received and information about the content of the boxMeantime, I asked if they can send me the surface and I will pay for shipment but no answer., Each time amazon gives the run aroundWhere, what, how the box was received? How can self refund can be generated if items weren't receivedIt is logical to issue a refund after an item has been or generated by customerThe box received by Amazon contains all the item was a single box not multiple shipment so they should have notice a package sold through a third party who they may have contacted but they say they can't confirmedHow can we explain how amazon received and refunded me the external hard and covers but the surface pro I have all conversation with amazon saved and the tracking number of box dropped by Fedex to themFedex confirmed to me that usually when a package is undeliverable they just drop it at amazon locationThank You
Sincerely,
*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the recent issues you've had and I apologize for the inconvenience caused to you.As mentioned earlier, I've checked with our appropriate team and confirmed that your order#*** for $PlayStation Store Gift Card - PS3/ PS4/ PS Vita [Digital Code] was placed trusted attributes due to which we're unable to issue a refund of $to your Gift card.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,DianaAmazon.comhttp://www.amazon.com

I appreciate the respone it's just the same response have been receiving from CS to the CS supervisors with only difference that this time much kind words or being used
Snice I last registered my complain, I have been deceived by yet another seller on Amazon where my order placement was completed for item I purchased and again the it was canceled by the other side doing business under the Amazon.com umbrella; making this the 3rd time I did not receive an item I payed for
I am very disappointed and uncomfortable doing business with this online retail giant and have now immediately halted giving my business to Amazon, and will only reconsider buying on Amazon again when they feel my frustration and take responsibility of orders placed on their website at the price offered by the 3rd party, after it does not follow thru with the placed order; and extract the difference of price from the seller for the item so that buyer does receive the exact item he/she placed the order for
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the problem you had with the payment for your
orders.I understand you'd like to change the payment to Amazon Visa card.Unfortunately, well not be able to change the payment method at this time or issue a refund, since the orders have already been processed and shipped.You may want to return the items within the return time for a full refund to your original payment method.Please be assured, that we never change payment method without customer's approvalAmazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.For future reference, You can add a new payment method to your account before you place an order or during the order process.Visit Your Account (http://www.amazon.com/your-account), click "Payment Options" and follow the onscreen instructionsIf you need to add a new card when placing an order, enter your new information in the payment section of our order form.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We looked into your shipment, and USPS has confirmed the shipment you reported lost was delivered to you in good
conditionAs a result, we won't be issuing a replacement or a refund for the items in that shipment.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Due to the value of some items, an adult signature will be required at delivery for certain ordersSome carriers, such as UPS, allow customers to set their delivery preferences on their websiteHowever, the signature requirement from Amazon will override these delivery preferences.Carriers may also require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery addressIf you won't be home when you expect the delivery, you might want to leave a note asking the driver to leave the package with a neighbor or building managerOtherwise, it may be easier to have the package delivered to your business address instead.If you require additional assistance, or have any concerns, please write to ***@amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
"we are unable to issue a refund to your account until our bank has the signed paperwork from your bank verifying that the charges were unauthorized."
No One at Amazon will tell me or my bank how to send the signed paperwork from my bank to the amazon bankMy bank and myself need a name, address, telephone number, department name and email so the signed paperwork from my bank verifying that the charges were unauthorized" Can Be Delivered to Amazon by my bankPlease provide the following information as a response to this email:
Without that information Amazon will never provide a refund as promised
Full Name of person to Send the signed paperwork to:
Title of person receiving the signed paperwork requested by Amazon:
Department Name of p[person receiving the signed paperwork requested by Amazon:
Physical Address of the person receiving the signed paperwork requested by Amazon:
Mailing address of the person receiving the signed paperwork requested by Amazon
Telephone Number and extension direct to the person receiving the paperwork, not a customer service number:
Email directly to the person receiving the signed paperwork:
Furthermore, Amazon on 8/5/told me they were cancelling the ability of the debit card I own to be able to purchase anything else on AmazonAmazon failed to do so and an additional $in charges occurred due to Amazon's failure to fulfill their promise
Sincerely,*** ***

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for "Nintendo GameCube Metroid Prime Bonus Bundle (Limited Edition Platinum)"
(traorder #***) was not acceptedAccording to the information provided by the facility processing your submission, the specific reason your item didn't meet the traconditions was: Incorrect edition.I checked our website and see that Product Description listed on website is:In the box: Console, (1) controller, stereo A/V cable, AC Adapter, Metroid Prime and Metroid Prime Bonus Disc are included.For your reference please see the details below:Bundles Includes: Platinum Nintendo GameCube System & ControllerMetroid Prime Game for Nintendo GameCubeMetroid Prime Echoes Bonus Disc contains:Metroid Prime Echoes playable demo Metroid Prime Echoes Movie Trailers Metroid Prime Art Gallery The Metroid ChronicleThe 485MHz processor makes loading&starting the games faster than ever -- no more long load timesHowever, in orde to accept the trade-in, your package should meet all the conditions which is listed on our website:Features and functions work perfectly (buttons, ports, wired and wireless connections, etc.)Handheld console must have flawless display (i.eno dead spots or scratches)Exterior has no cracks or dents, but minor scratches are acceptableAll original accessories (cords, cables, controllers, remote controls, etc.) are included and undamagedOriginal packaging is missing or has been personalized (marked, engraved, or identified)In order to accept the trade-in, all the original accessories and original packing should be included.However, I see that we cannot accept the traas you have sent the item without the game and bonus disc.You can find this information by clicking the rejection reason for the item in Your TraAccount (http://www.amazon.com/tradein/youraccount).The items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390In the meanwhile if you wish to re-submit your trade, please complete a new trasubmission here:http://www.amazon.com/tradeinTo view the TraProgram Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsAbout the trafor "Super Mario All Stars", your trawas accepted and an Amazon gift certificate in the amount of $has been added to your account.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: All my other accounts I have stated were compromised that same night and there was proof of fraud going on within those also Amazon keeps saying check with family members and that's not the case, I would only have access to them, but apparently someone else did the night of October 22nd If Amazon would of read my complaint better I was mainly talking about getting a refund on my account as stated in the complaint with the gift card money that was in itAs I already stated the other account I had to report to my bank on my DEBIT CARD not my CREDIT CARD as was stated from the response that Diana had wrote which showed me again that I feel they don't care about this real issue that's came aboutI simply would like the gift card money refunded back to me
Sincerely,
*** ***

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unknown charges on your accountI hope I'm able to shed some light on what
happened.I'd like to explain you regarding the charges on your Amazon.com account for PrimeI've checked your account and see that you've subscribed for "Amazon Prime one month free trial", on August 9, 2016.Please know that, to ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of the free period, we'll automatically upgrade your trial to a full 12-month membership (that is months in addition to the period of free membership you received)If you want to continue your Amazon Prime benefits, you don't need to take any further actionThis is why we ask for a credit card when you sign up for the free trial: to make the conversion truly automatic.Your membership was automatically upgraded to paid Prime membership on September 8, I see that we've cancelled your Amazon Prime membership on September 9, You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 2-business days and appear as a credit on your statement.However, I've passed your comments to our Prime teamThis really helps us continue to improve our store and provide better service to our customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
It does not compensate fairly, by providing the order paid for or an equivalent credit, so that I can order the merchandise promised by the business
It ignores the resolutions that I said I would be willing to accept
Furthermore, it does not explain why the order was not fulfilled at the time it was placed, nor the weeks after, when stock was availableNor does it address the fact that I was promised fulfillment and a follmonths ago and never received either
Sincerely,*** ***

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry for the unknown charge on your accountI'd like to help you but I need more information about
the charges to assist youBefore you contact us, please check with authorized users of your credit card.Or,If you've checked with others, call customer service with the following information as we'll need to continue this investigation over the phone because credit card details are very secure and can't be discussed vie email- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: I would
like my non-seller account portion reinstated or I would require an full refund for my Amazon Prime MembershipI paid for Prime and unable to have access to my non-seller account portion of Amazon.com
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that your recent orders didn't deliver as promisedI agree that missing the Guaranteed Delivery Date
is unacceptable.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I've reached out to our transportation team so they can work with carrier to avoid such issues in the futureWe're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.At this time we may not be able to offer year of free Prime membership.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Complaint: ***I am rejecting this response because:
The seller (Amazon) continues the pretense that they are not responsible for any part of the transactionThis pretense is misleading, disingenuous, and untrueAmazon is responsibleThe item was advertised on their website, they accepted payment on their website, and they provided the (false) claim on their website and in an email sent to me from Amazon that the item had been posted and sent
Their statement to the Revdex.com in response to my complaint states that they "see" that the seller provided a refund once my complaint was filed with the Revdex.comHow could they "see" that refund action if the "seller" was some agent not in their control? To claim that they are not responsible is ridiculous and legally fraudulentFor Amazon to believe consumers will accept their claim that they are not responsible for the commerce carried out on their website is an indication that they (Amazon) consider the consumer to be brain deadI have no idea why the FTC permits this deception committed by Amazon
The amount of this purchase is ridiculously smallThe reason for the complaint is the principle of the transgression committed by AmazonThis case is also not the first time in my personal experience that Amazon has pretended to be an innocent victim of some unknown and uncontrollable evil entity undermining the integrity of their organization.
My simple response to Amazon is: PleaseStopYour actions are betraying your true colors, and you are obviously serenely unaware that you are doing so
Sincerely,*** ***

Complaint: ***
I am rejecting this response because I would like Revdex.com to continue monitoring the claim and until I get the refund.
Sincerely,
*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you'd with Prime membership.As you may know, I've contacted our Payments team
about the charges on your cardOn intense research, we found the below details:1) A charge of $on June This was refunded in amounts of $on July & $July 112) A charge of $on June This was refunded in full of $on July 113) A charge of $on July We found that a dispute was submitted for this amountSo, your bank will refund due to dispute regulations.While I sympathize for your situation, we're unable to offer 1-year Prime membership or any other compensationI appreciate your understanding.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #***
for "Turtle Beach - Ear Force Recon 60P Amplified Stereo Gaming Headset - PS".I understand that the item model you received was 50P whereas you've ordered 60PI've checked your order and see the item was ordered from Ultimate Smile Inc, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Since you've already initiated a return and sent the item back, you'll receive a full refund once we receive your returnI see that this item is available at same price of $which is Shipped & Sold by Amazon.comYou may place a new order with the fastest shipping method and we'll waive off the shipping charges.***, I do realize the importance of this item as it was ordered for a specific purpose and clearly, we've let you down.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com