Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing back to us with your concern.I see that our product quality team found that this particular seller " E-life " Violated our Participation Agreement with these incidents and which may can result in suspension of the seller's Amazon.com accountThough for privacy reasons we do not share the results of our investigations.Please do understand that as per Condition of Use under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ apologize that we won't be able to offer any compensation on this issue.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Amazon did not understand my concern. The "buyer" who returned the item DID NOT return all of the item. As I already stated, there are multiple accessory components that are part of this product, and NONE were returned. Amazon...you only returned a partial product to me. This falls under your responsibility to cover me. The buyer did not return all of the product. Sincerely,
Spencer H

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the format of the Amazon Instant Video titled "The Wire"I'm sorry
for any inconvenience caused.To help you with this, I've reached out to our internal team and unfortunately, we cannot upgrade the version of the videos.In this case, as a one time exception, I've cancelled all the five seasons you've purchased for the title "The Wire" and I've requested the refund of $to the original payment method used on the ordersYou'll see the refund on your credit card statement in the next 3-business days.I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kalyan Prasad from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the
status of your claim and see it has been successfully processed on Wednesday, August 19, A full refund has been issued to your original payment methodYou'll see the refund on your credit card statement in the next 1-business days.Since the order was partially paid by gift card, $will be returned to your Gift Card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience, but I can see we didn't meet that standard hereI hope you'll give us another chance to make this right, and that we can prove the quality of our service with your next order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, since you've placed order after promotion expired you won't be able to receive codes.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,We are currently communicating with this Seller to resolve this.Regards,

I apologize as when writing this complain I did not use speacific orders numbers please see the below not delivered on time as promised:***,***,***( of the same thing received in time )***,***the above is to December of the orders made 60% late As you mentioned it is days from ship date when ordering under prom it gives you a time window to shop that day Guaranteed delivery in toThe only exception under your policy is if goods not paid at time of sale or not continental USThe above where late not to mention the times over the past few months I've spent on the phone tracking packages with little to no assistance (from non us based service reps)I'm asking for a month refund
Sincerely,
*** ***

Hello from Amazon.com.As a one-time exception, we have credited the seller's account for this transaction. Please note the following: The seller shipped this item without valid delivery confirmation. Per Amazon's posted policies: "Products(s) Shipped without TrackingA seller will be liable for a not received claim if Estimated Delivery Date (EDD) has passed and the order was shipped without tracking informationThis policy will apply to all orders, including those shipped by media mail."The buyer's claim was filed November 30th and was found in favor of the buyer on December 1st after our investigation found no evidence of deliveryIt was not until January 9th the buyer left positive feedback for the seller, which did not contain any confirmation of receiving the merchandise, but simply stated, "Excellent." It is not known whether the buyer was simply satisfied with the refund received, service provided, or if they actually received the item pre/post claim. As part of the appeals process, we sent the following to the seller on December 2nd, "We can only change this claim upon receiving direct communication from the buyer stating that the item was received with authorization to recharge them for the purchaseWe encourage you to contact the buyer directly to determine if the order was received subsequent to the claimThe buyer can then contact us at buyer-***@amazon.com to let us know the item has been received, with authorization to recharge their accountOtherwise, please consider this claim closed."The seller never followed up with the buyer directly on their potential receipt of the merchandise post-funding and placed the blame on Amazon for acting accordingly to our posted policies. Amazon never stated nor implied the seller did not ship the item. Our policies however require the seller to take responsibility for shipments that are lost in transit. Per the link above, we highly recommend the use of tracking, insurance and signature if the seller is concerned over absorbing the costs of a lost or stolen shipmentRespectfully, we would ask that refrain from using foul language in your correspondence with us and maintain a professional tone in response to these issues. Any further messages containing this type of language, including those sent to consumer protection agencies such as the Revdex.com will not receive a reply or you will be asked to rephrase. Thank you,

Complaint: ***I am rejecting this response because:I was told that if I was to get the $in overdraft fees that I would be reimbursed for the ebooks and for the overdraft feesI have yet to get the refund of $that I was promised!Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I was able to work with our Communities and have restored your review and reviewing privilege to our siteI also brought up the policy you made a point of in your correspondence, and I'm happy to inform you this is now being reviewed by our Communities team.I really appreciate you bringing this to our attention, as we truly value your feedbackIf there's anything else you need, please don't hesitate to let me know.Thanks for choosing Amazon.com, and we look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order #*** and see that a refund of $was issued in the form of Gift
certificate and I understand you've used part of the credit on different order, which makes you ineligible to get refund to the original payment method.I understand you need the remaining balance of $should be issued to your card in lieu of store creditI have made an exception and issued a refund of $to your Discover card, used on the order #***You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***That being said, the current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
This complaint hasn't been resolved yetAmazon simply said they are looking into itI'll
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: This does not rectify the issue or loss and it supposes I will make another order through Amazon prime now, where I may in fact run into the same issue of which I am complaining aboutMy original letter was not at all addressed
Sincerely,
*** ***

Greetings from Amazon.com, We've issued a credit for the missing unit on 04/20/The credit was posted in Seller's account the same day Regards,

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked with the concern department and see that you've accepted the offer which we provided for the Prime trial
on January 4, 4:PM (PST).I'm sorry if you are unaware of thisYou've signed up for this program while placing the order #*** for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've tried to charge your payment method.I've verified that your Amazon Prime subscription has been canceled and you have not been chargedWhen you subscribe to Amazon Prime, we contact your bank for a purchase authorization to verify your card.Some banks may hold funds in your account for these authorizationsPlease contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderIt's disappointing to hear our customer
service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.About your order, In this case, there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $12.69, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this solution works for youWe look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***, I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I am extremely sorry for the inconvenience caused to you with the recent purchase of "Eonon
GAAndroid Marshmallow Car GPS Quad Core In Dash Radio Stereo Inch Din HD Digital Touchscreen"I can completely understand how shocking it would be when you receive the used item, and it's never something we want our customers to experienceWe'll be completing a full investigation to get to the bottom of this and ensure any necessary actions are taken.Issues like these are very rare and we will make sure that these instances are escalated to the concerned team, so that we can avoid these instances in the futureIn this case, as you have received the used item, I would request you to return the item for full refundI understand that you had spent for the assembly of the radio, but we wont be able to compensate you for the same amountDISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITYTHE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITINGAMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITINGYOU EXPRESSLY AGREE THAT YOUR USE OF THE AMAZON SERVICES IS AT YOUR SOLE RISK.For more information on this, you may check the below link of "Conditions Of Use".***
Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. We appreciate your understanding in this regardsRegards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I have proof that I had an account with Amazon.ca and communicated with them using the email address ***@hotmail.comThe correspondence I have starts in and the last one is in June I have attached the oldest and most recent email correspondence I have with themFor some reason the account is no longer under that email address and that is what I want them to fixIt is my account and should have my email address attached to it and I should be able to access it not someone elseIt is true that I do not know the email address that is currently being used as it is not one of mineI do know the email address it was opened withMy only email addresses are as follows:
***@hotmail.com
***@gmail.com
***@***
***@mail.***
***@***.org
***@***.org
Old account (no longer working there):
***@***.org
If it does not have one of these email addresses that belong to me then someone else has access to my account and has changed it or Amazon has changed itI feel like they are not even paying attention when I am explaining thisAll I want is access to the account that amazon is referring to in the two documents I have attached and the money they owe me for the item I sold (in document 2). These two documents clearly state the email address attached to the account is the one I am talking about, ***@hotmail.com
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the inconvenience caused to you with the trucks used for the delivery of orders.On
priority, I've engaged our Transportation team to look into this and make sure proper investigation be done so that such issues will not be repeat in future with any of our customers.Also, if any information is needed for the investigation, I'll contact you for the same.Thanks for your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com