Amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a
customer down but have a pleasant shopping experience at Amazon.comI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide to our customers.I've researched and see your account was reinstated and is available to place the orders on our websiteWe'll investigate further and make sure this doesn't happen again.I understand you want us to send the invoices to your email addressBecause invoices contain sensitive payment information, I'm unable to send them via email/faxYou can view and print your invoices through Your Account.Note: Unfortunately, we won't be able to send the CD of your stored photosTo learn more, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201329690If you still want us to cancel the prime for a full refund, please let me know so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Attached is a screenshot where this company says they issued a refund of not that its pending not that I could take no other actions etc that they had actually issued it and it has been more than to days and it has not been received.
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting with our Customer Service team.I've personally
followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.I understand that you're concerned about the charge on your cancelled order ***I've checked your account and see that you've used Pinless Debit as the payment method for the orderPlease note PIN-less debit transactions post to your account when we try to authorize your fundsHence your payment method has been charged for the order.However the order was cancelled and also a refund was issuedI can confirm a full refund of $was requested for order on July 3, The length of time it takes for your refund to appear in your account depends on your bank, but it's typically within business days.If it's been more than business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed"At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for this delivery mix-up.I do understand how frustrating this must have been to youI have
passed your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedback.First, I'll need to find the orderI should be able to do that if you can provide some information from the outside of the packageOn the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this:*** ** **I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "***") or the tracking numberEverything is case-sensitiveI can track the shipment with this information which will help for further investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because
I will either accept an immediate full refund of all costs associated with the purchase of the item so that I can order the correct model from another organization, or I will accept shipment of the correct model from Amazon.comUpon receipt of the item and subsequent verification that the model received is the correct model, I will return both of the errantly shipped unitsMoving forward without a machine at this time will cause significant detriment to my business.Sincerely,*** ***

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand the cancellation of your order is
disappointing.I've checked your account for the orders #*** and #*** and see that you've placed these orders from**}{* Warranty NEW PRODUCTS, SEALED PRODUCTS ** For orders write us only at: latonia56[at]reagann.Com!! on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your orderWhile an occasional stock-out is bound to happen, we do require sellers to keep these to a minimumIf we find a seller's out-of-stock sales are excessive, we'll take action.In this case, as the seller was unable to obtain the item the order was cancelledHowever, we are unable to honor the same priceI understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.The "Queen Serta Perfect Day iSeries Applause Plush Mattress" is available from another seller on our siteIf you're interested in placing a new order with another seller, go to the page below to see the offers available:https://www.amazon.com/gp/offer-listing/B007UQWUB4/ref=dp_olp_0?ie=UTF...⇄ you'd like to report a particular seller, please go to the link below (leave the order number field blank):http://www.amazon.com/gp/help/reportsOur investigations team will look into the situation and take appropriate actionHowever, we can't disclose the result of any investigation we may perform.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
It seems the agent has not even read my complaint I will again list below after a brief summary of what has happened to me since Friday
1) Attached you may find the screen shot of my accountTwo charges of are posted on my account and no further on pending statusSo what agent said in his response is not accurate and true
2) Your agent, Taniesha D, without my consent and illegally used my Amazon store card credit card for setting up my prime account after my discover card for some unknown reason was deniedHowever, the agent immediately changed the method of payment once again to my discover cardThis happened after I reminded her to not use my amazon store card credit cardBut it was too late and I had already been charged two times for amount of $and four times for amount of 1.00.
3) Since, even after being charged, I could not benefit from my prime membership (read the message copied in the body of my complaint), I requested an immediate cancellation and refundAll supervisors at that time assured me that the charges are just authorization and would not be posted on my credit card accountI did receive cancellation emails and some of the agents sent me seperate emails confirming that I would not be charged at allI am willing to forward those emails in you want!
4) Today, I found the charges were posted ( see the attached)Upon my phone conversations with supervisor Michelle, she admitted that she has processed the refund for the subscription (I do have her email as well), Which by itself it means that Amazon received the fundShe also requested for overdraft fee for me as a sign of curtsy.
5) Receiving and email from Deepayan, Amazon.com agent, I contacted once again and talked to RyanHis statements were inconsistent with Michelle's, indicating that I should dispute the charges on my account via synchrony bankI proposed my desired resolution as well which he promised to pass it for approval
6) Now I received a new email from Sharanya Rregarding to this matter
Firstly, I would like to discuss this matter over the phone as I emphasized on my phone conversation with Ryan as well as my Revdex.com complaint
Secondly, I ended up seeing $posted on my account because the inexperience ofAmazon's agent who used my amazon store card without my consent twiceSo I will not pay off this and will wait until it will be settled through the disputeIt normally takes days for disputes to be processedAnd I need to pay off this soonAmazon should hold itself accountable for its agents' mistakesAmazon should either pay off this or compensate my APR fee equal associated to this amount for two months until the the charges are removed from my account.
Please be advised that The charges are on my amazon store card not my discover cardThe salutation as described by Ryan is a Limbo which created by amazon.comI am not responsible for paying off while Amazon made the mess
I look forward to receiving a call from you to discuss the possible scenariosIt is still not clear to me who is responsible if synchrony bank won't approve my dispute
Sincerely,*** ***

Hello from Amazon.com.The seller was debited for this transaction because unfortunately, we did not receive the requested information from them in the time frame as specified in the Guarantee claim notification e-mailPlease note that we allot seven (7) days for sellers to respond to our claim
notification messagesOur original claim notification e-mail was sent them on September 17, 2014, and we did not receive a response from you until September 24, Please refer to the Marketplace Participation Agreement for more information:http://www.amazon.com/gp/help/customer/display.html?nodeId=1161302Th...⇄ you

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous
correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.We value your feedback and realize your experience reflects on our company as a whole.Since your order was placed paid with points, it will be refunded to your points balance and will usually appear within business daysFor information about when the points will again be available to you, please check with your credit card company.I've also made sure to forward your feedback to the correct team internally, as we value our customers and their feedback very muchRest assured, the right people will be reading your feedback.Thank you, ***, for bringing this experience to our attention and for being such a long time and valued customer.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding dispute charges on the account.I've reviewed your correspondence
with our Account specialist team and confirm that you've provided necessary details of payment card to be charged on the order.As mentioned, If we charge you now, your card issuer resolves the dispute in Amazon’s favor, you could be charged twice.To avoid this, we will wait for your card issuer’s decision before trying any new chargesI suggest you to once check with your card provider about dispute chargedIf we are unable to resolve this matter with your card issuer, we will charge your card on file.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the business has not reached out to me as promised
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about your order being cancelled due to a pricing
error.As mentioned, we do our best to prevent incidents like this from occurring but occasionally an item is found to be priced incorrectlyIn these cases, open orders for the item are cancelled in accordance with our Amazon.com Conditions of Use - specifically: "Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion."https://www.amazon.com/gp/help/customer/display.html/ref=pe_***_help...⇄ our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping proceduresUnfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.I hope this helpsWe hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, while I agree you were provided incorrect information by our Customer service, we will not be able to refund the $to youAs informed earlier, promotional credits used to place the order won't be refunded.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have corrected the email address attached to my account and I should now be able to receive the funds owed for the textbook I soldThank you very much for helping me to resolve this matterSincerely, *** ***

Hello ***,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear your recent experience with one of your orders placed on amazon.comI apologize for the
inconvenience caused
I've checked your order# *** and see that this is placed with sold and fulfilled by third party seller "FRONT TOWARDS GAMER"
Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller
We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer
I understand that this item has a pricing error with the same seller and hence the order was cancelled and you are not charged for it
Please note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships
Some banks may hold funds in your account for these authorizations even if the order is canceledYou'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders
I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:
- Settlement Verification Code for Credit card: ***
- Settlement Verification Code for Reward points : ***
Further, I've personally checked the conversations with supervisor and the customer service agent and see they have provided the same information for you and they confirmed that they cannot honor this item for the same price
I hope this information is helpful! We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello, We are writing regarding the complaint # *** received for order ***. We have closed the buyer's claim for this order because we have no evidence that the seller received the buyer's returnThe seller stated that the buyer's package did not arrive, and the
return information the buyer provided does not prove that the package was delivered to the seller.As a result, this order is not eligible for the A-to-z Guarantee. If the buyer need to return an item in the future, we recommend following these best practices to be sure that the seller receives the package: -- Include the order number on or inside the package.-- Insure the package.-- Use a signature confirmation delivery service.To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/help/atoz).-- Date of Claim: April 9, 2017Sincerely,

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your in-app purchaseIn-app items aren't returnable after purchase
However, because of the circumstances, I've issued a refund in the amount of 10,Coins as an exception.After the refund has been issued, the item may no longer be available.Once processed, you can also see your refund here: https://www.amazon.com/gp/digital/your-account/order-summary.html?orderID=D01-**...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand that you're concerned about the increase in the price of the item
"Autel Robotics X-Star Premium Drone with 4K Camera, 1.2-Mile HD Live View & Hard Case (Orange)".While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Leadership team is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsIn this case, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.I’m sorry for any disappointment caused and appreciate your understandingI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I can't close the Revdex.com complaint because this is something I've heard over and overPlease do contact the billing department but as of today, I've heard nothing from Amazon billing departmentMy bank said they would need written proof that a refund was issued and how and when it was issued by AmazonIm truly not trying to be difficult hereI've been a very very longtime customer of Amazon and have spent thousands and thousands of dollars with Amazon through many yearsFrankly, I'm a little stunned at how far I'm having to go to get a refund that is clearly due to me
Sincerely,
*** ***