Amazon.com

Complaint: ***
I am rejecting this response because: the inquiry of amazon.com Shirked his responsibility of supervision as a mother company and just gave me a link to visit amazon.jp services againIn a previously communication the answer was clear: the amazon.jp admitted as his faulty but he didn't afford the transmit fee and refuse to compensation. He just gave me yen as a comfortIt is determined by his policyWhy amazon ask me to contact the website again and wasting my time? Why kick customers as a ball between two companies? I provide all my evidences( eg parcel ,shoes, chatting records, invoce) as photos to ask Revdex.com's help for arbitrationIn chatting records I mark the important words as pinkWhatever the result was, I appreciate for Revdex.com's effort to maintain a fair trade environment and customers' justice profit.
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with "*** * *** *** *** *** *** *** *** ***
*** ***", I understand you are disappointed and upset.***, I've checked the tracking and see that the package was misorted by the carrier in transitI see that the item is in stock with us at the moment, but may require 1-additional days to processPlease click the link to re order:http://www.amazon.com/dp/***Please place the order using our one day shipping write us back with the new order #, we will be more than happy to refund or waive the shipping charges.To make up for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I should not pay ANY restocking or other fees because I requested to cancel this order over hours before it actually shippedI also NEVER RECEIVED THE ITEM - the truck driver called me complaining he couldn't find a place to park and I refused the shipmentI never once even SAW the packageI demand my full money back
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I do not want to order anymore from AmazonI want a full refund of my Amazon Prime and the orders I did not receiveYou have my email address so you have access to my accountBut please see attachments for the order numbers
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with the Amazon Local orders.I wish I could take action on the ordersHowever,
I see that the orders were placed in a different account and for security reasons, we are unable to take action right away.I would request you to please write to us from the account where the order was placed so that we can go ahead and help you.You can reply to this email with the account email so that we can help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you are receiving emails about the Prime and Amazon.I've checked and see that the email address with which you have contacted us is not related to AmazonWe do not send emails to an account which is not related to AmazonI would request you to contact our customer service via your Amazon account so that we can help you unsubscribe from the emailsAdditionally, here is the way you can unsubscribe from the emails.Please let us know by visiting this link:http://www.amazon.com/gp/help/customer/display.html?nodeId=468552Click "Customer Communications Preferences." On the next page you will be able to choose which communications you want to receive from us, and which ones you don't want to receive.It may take several business days to process such requests, and you may receive one or two additional e-mails before the unsubscribe process has been completedPlease keep in mind that it's possible these e-mails are coming from another website associated with Amazon.comUnsubscribing through Amazon.com won't unsubscribe you from e-mails from other Amazon websites like Audible.com.You'll still receive transactional e-mail, such as messages related to your orders or information about your accountThis also includes messages from third party sellers of the products in your order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this solution helps! We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to closing your Amazon.com accountI'm sorry for any inconvenience caused.In
this case, I've checked your account and would like to inform you that the you've two accounts under the same email address.Also on further checking, I see that Account #was already closed on August 2, However if you wish to close Account #1, please write back by visiting this link and state that you want to close your account:***If you still need any assistance, please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: As you can clearly see, Amazon continues to hold my gift cards hostage and give me an impossible task in order to use them As stated earlier, my bank will not do that due to privacy concerns It really surprises me that any bank would Once again, I ask, can we please find another way to solve this situation? Thank you.Sincerely,*** ***

Hello ***, I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you recently had with the VISApromotion.I've checked and confirm
that we've added $Amazon.com Gift Card to your accountYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcAgain, I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service teamI'll make sure to pass any training opportunities to my colleagues at Customer service.For some very popular Deals, you may see a "Waiting in line" message for several minutes after you click "Add to Cart."For all Deals, we'll verify eligibility on a first-come first-served basis before applying the promotional discount to an accountWe'll keep your place in line and process Deal requests in the order they are received.If promotional discounts are still available for the item when we get to your request, the item will appear in your Shopping Cart and you'll see the status on the deal change to "Claimed."If all promotional discounts are claimed before we get to your request, you'll be able to join a wait listIf other customers do not complete checkout, the deal will be made available to the next person in lineIf the deal becomes available for you, a pwindow will appear with instructions for claiming the deal.As mentioned, we cannot honor a Deal promotional discount after it expiresI hope you'll be able to take advantage of another Deal in the future.It's important for us to know how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our company.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***, Thanks for taking time and writing back to us.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have trouble locating the refund.To help you with this, I've contacted our payment processor and confirmed multiple refund were successfully issued to your VisaAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refund with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $104.94Date of Refund: January 12, 2017Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to your account within 5 business daysIf your statement still doesn't reflect the refund, I request you to contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naheem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with your account.I checked and glad to know that your account has
been re initiated nowTo take further action on this issue, I'm collaborating with our account specialist teamPlease allow me a 3-days to research and gather the details for you.***, thank you for your patience, and I’ll be in touch again soon.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:what they have done is fraud and I have not gotten what I paid for
Sincerely,
*** ***

Hello ***,I'm V*** Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delayed Prime order #***Please understand that
as an online retailers, we have to rely on shipping carriers to deliver the itemsEven though if we are shipping the items from our fulfillment centers on time, it is becoming late or lost at the shipping carriers.I've checked your order and see that it was being returned as undeliverableUnfortunately, because of the huge packages we process each day, it is impossible to identify such packages and reship them againNonetheless, I've forwarded your comments as a feedback to our shipping departmentYour comments and suggestions will help us improve our store and offer better service to our customers.Further, I see that a full refund of amount $for both the items was issued to your original payment methods used on this orderAs the order was partially paid with $gift card, it has been returned to your gift card balance which will reflect on your Amazon.com account within 24-hoursThe remaining amount of $has been issued to your Discover card and this will get credited in the next 3-business daysOnce processed, you'll also be able to see the refund request here:***If you still need the items, please reorder the items with one day shipping with fulfilled by amazon and write to us with the new order number so that I can be able to remove the shipping costs to makeup for the inconvenience.***, you have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Y.V***Amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received your original and the replacement orderI completely understand the
inconvenience this situation might have caused to you.I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I've thoroughly reviewed your orders and confirm that they were deliveredBased on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.We advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department.As soon as you send us the police report we will be able to investigate furtherWe would only be able to issue a refund once we receive and have it validated.Without the police report, we're unable to take further action.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correctOn September 24, 2017, we sent an e-mail stating:Your textbook rental is due soonIf your rental is not dropped off at the carrier by the due date, you will be charged for a 15-day extension.Problems in Contract Law: Cases and Materials [Connected Casebook] (Aspen Casebook)15-day extension: $9.98Buyout Price: $155.10Then on November 27, 7:PM, we sent e-mail,Your rental of Problems in Contract Law: Cases and Materials [Connected Casebook] (Aspen Casebook) was due September 25, 2017, and we have not received itWe have charged you $for the itemIt is now yours to keepPlease do not return it to Amazon.Purchase Price: $203.97Rental Credit: -$48.87Total Before Tax: $155.10Tax: $11.24Amount charged to your credit card: $166.34If you would like to return the book, please return to us for refundFollow the link below to print your mailing label:https://www.amazon.com/gp/rental/***Pack the textbook(s) you wish to return, including the packaging slip, and apply the return shipping labelThe package must be dropped off with the carrier listed on your return label.It can take up to two weeks for us to receive and process returned packages, so if you returned the original order recently, it's possible that we haven't yet processed the returnOnce it's been processed, we'll request the appropriate refund to your credit card.Once you return the book please let us know when the package was sent.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

I what Amazon prime to give me my money back and give me a year of prime free and my over draft and transfer fees back from there unlawful Practice's a practice's

Complaint: ***I am rejecting this response because: that is a lieThey have only requested a credit card number and nothing elseYou refuse to address the proof they unlocked my account and my paid for digital books is being witheld from mePlease stop ignoring all the problemsYou know yall shadySincerely,*** ***

Hello,My name is *** and I will be responding to the complaint of the seller regarding the dispute for the order ***I have reviewed this case and notice that the seller was faulted for this claim as they didn't reply to our email within calendar daysWe have sent you an email
on June 25, requesting them to represent this caseWe were at that point trying to make buyer and the seller reach a resolution.From the date the email was sent to them asking you to represent, June 25, 2017, they had calendar days to reply to our emailAs we didn't receive any response from them in allotted time frame they were debited for this order on June 28, Kindly note that as per policy the seller was given a just amount of time to represent this claim against the complaint raised by the buyer.I advise the seller to contact the buyer directly to reach a resolution for this claimIf the buyer is still facing issues and they are able to resolve it, they might provide us the authorization to recharge them for this orderWe will be happy to recharge the buyer but will only be able to do so on their direct request.Also, the seller can contact the buyer to make return arrangements, but please keep in mind that they are not obliged to return the itemThey may be willing to do so if the seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.In addition to the A-to-Z Guarantee claim notification that was sent to the seller via e-mail, the claim details are posted in their Seller Account under the Performance Summary linkThen click on View Details under A-to-z Guarantee Claims. We encourage you to review this information regularly: http://www.amazon.com/gp/seller-account/seller-performance/summary.html/ You are welcome to contact the buyer directly to make return arrangements for this merchandiseWhile they are not obligated to return the order, they may be willing to do so if they are compensated for the return shipping costs.Although we understand their position, we stand by our decisionAlso, we have informed the customer that there would be no further communication from our side regarding the disputeAs the seller was informed multiple times about this, this claim stands closed.We appreciate your cooperation in this matter, and thank you for selling on Amazon.com

Complaint: ***I am rejecting this response because:
I understand what the response stated but the simple fact of it being information, as clearly stated by the representativeAt checkout and especially an email received after I just placed an order, why in the world would the customer think anything would be different from what it VERY CLEARLY states when you're looking at the product and deciding if you want to choose AMAZON's product over someone else's based on the claim of those big green letters!? To be honest, this is probably grounds for a very legit class action suit instead of a credit of sorts! Think of how many people will be fooled while online right now, thinking they will be selecting something Amazon offers over others on the grounds of those big green letters ticking down live and thinking they will be getting it before Christmas! Amazon should be ashamed of itself for such advertisement and consumer trickery.
In closing, I won't accept their "link" to their hidden policyPlain and simple, they shouldn't be telling customers they can receive something by such and such date IF they choose within a certain timeframeA customer chooses a product based on price, availability, and shippingWhen they evaluate that and click to add to cart they're only verifying their paymentclick checkout is also an option, do you think you offer a great understanding of the differences of your shipping variations between screens, noLet's not forget the fact that the representative online kept blaming it on the carriers and NOT Amazon and that they should have been shipped sooner and it won't happen again!
Sincerely,*** ***