Amazon.com

Hello,Funds in the amount of $were transferred to the sellers bank account on fileThey should arrive within five banking days

Hello from amazon.com,We are unable to take any action as of now as seller has not represented the casewe are waiting for seller's representationwe will communicate our decision accordingly to buyer. In a summary we are unable to take action which buyer has requested as we are awaiting
representation from seller and yet to decide on this case.sincerely,

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order #***I've checked and see that you've
contacted us previously regarding this issue and one of our colleague has addressed this issue on November 15, 2016.===========================================================Hi ***,After digging deeper into this issue I find we will have to stand by our original decision. After reviewing your account and order we have determined that the correct item was sent to you.The response you received from Whitney was correctAmazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online: 'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.' For these reasons we will not be able to offer you a refund.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Best regards,Trent L***, Executive Customer Relations=========================================================As informed, we will not be able to refund the orderI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,*** *.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Amazon's rep Marya did not do anything to investigate the issue, address the problem, or contact Customer Service She only sent the standard dismissive email so payment is being withheld
Sincerely,*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern about the payment on your order# ***.Please
note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.I see that you have placed this order on August 19, and we have authorized your payment card on the same dayAuthorization is just to check if you have enough funds to cover the order and this is not a charge.Here are the details of that authorization:------------------------------------------------------------------...⇄ $) Saturday, August 19, 2017 Visa card *** Authorization Only 3:00:PM PDT Retail Order---------------------------------------------------------------------------...⇄ banks may hold funds in your account for these authorizationsFor this order, when we have authorized your card, your bank has hold those funds.So when we tried charging your payment card on the date of shipping which is on August 26, 2017, these authorized funds were on hold by your bank and not by amazonWe have charged you on August 26, for an amount of $297.99You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***Since, these authorized funds are on hold by your bank and not by amazon, I'm sorry that we are not responsible for any over draft fee for the funds that were on hold by your card issuer.We highly appreciate your patience and understanding in this regard!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Greetings,Thank you for your timeThe e-mail provided by the customer is currently not associated with any Amazon ServiceIn order to review the actions and the account associated with this sale, the customer will need to reach out to the Seller Support team from the e-mail associated with their
selling accountI apologize for the difficulties this creates, but with out this information our teams will not be able to proceed forwardThank you for your understanding

Complaint: ***
I am rejecting this response because:Amazon wants to use the excuse that they are not responsible for problems with goods sold through a third part company on their siteTo the consumer, it doesn't matter if the product comes directly from them or a third partyIf they are sanctioning a vendor by offering their products on their site, they have to be responsible for the products, especially if they are defectiveIf they can't stand behind a product or company as they would for one of their own products they should not be offering it for sale on their site.After a wait of several weeks, they are telling me that I will receive a refund but I have yet to see it reflected on my credit cardUntil this is received, this problem has not been rectified
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.com.I understand your concern about the gift cards purchased from
diapers.comAt this time, we are unable to take any actionsFor best assistance, it would be best to contact diapers.com at 1-800-342-or by email at [email protected] feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi l*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery of the order #***.I've reviewed your
communication with our customer service and see that you've already received the orderAnd one of the item Cellucor CPre Workout Supplements with Creatine you received was used oneI'm sorry about thisIt's certainly not our intention to ship used products to our customers, and we'll investigate the origin of this problem.In this case, there is no need to return the used itemFor safety reasons, we are unable to accept items purchased from our health storeYou may dispose the item at your conveniencePlease be assured that you won't be charged again for Cellucor CPre Workout Supplements with Creatine.I see that refund was issued to your VISA on October 4, for $In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:***If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at ***Please include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was not delivered even though the tracking
shows as delivered. Upon checking your orders I see that tracking is showing as delivered. I'm collaborating with our amazon logistics team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order#*** for "SIMPSON Cleaning MS60763-S
PSI at GPM Gas Pressure Washer Powered by KOHLER with OEM Axial Head Pump"This is certainly not what we want our customers to experience.I understand you are waiting for the refund for $for the return of the item.I've requested a refund of $to reimburse you for the amount of returning the item.Once processed, you'll be able to see the refund request here:www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this solution works for youWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Greetings from AmazonThanks for contacting us, after reviewing previous cases from this seller we have been able to verify that our seller support team have provided the correct details to the sellerThe seller requested on previous contacts with seller support details on transactions that cannot
be calculate as there was not sufficient details from the product so we have advised seller that the fees may vary depending on the item category, price and weight.I have found the questions that I will explain on detail, as this is a not a support channel we will not provide seller confidential information 1. I want to sell a brand new engagement ringI read over the specs and believe I qualifyWhat is my next step? I have pictures, the appraisal and all applicable information about the diamonds.Jewelry is one of the seller central restricted categories, in order for the seller to request approval under this category please have him checking our requirements on the following help page:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Based on our policies the seller must have to comply with all the requirements, and his product subject to lab testsThis same requirements and ungating processes applies to all sellers on our platform2. I need more information about fees for sellingFor example, what is a simple way to find out how much I will be charged for an item I am selling?Please have the seller opening our revenue calculator; as previously explained on seller support cases the fees may vary depending on item price, weight and categoryhttps://sellercentral.amazon.com/fba/profitabilitycalculator/index?lang=...⇄ sold a book for with shipping set at $The total profit was $However, Amazon took $2.49, and it cost me $to ship itTherefore, it seems I lost money on the dealIs that right? How can I possibly make money selling a book that way?The seller will be able to estimate the fees by using our revenue calculatorI am considering Fulfillment by Amazon, but once again, the fee structure sent to me was far too complicatedCombined with the answer to question #2, how much more money will I lose selling an item through FBA?The revenue calculator will provide the merchant fulfilled order fees as well the amazon fulfillment order feeWhen I do receive payment for items, can it be in the form of a check? If not, how can I add a checking or savings account for my profit to be deposited into?At seller central we do not sent payment checks, instead we do require a bank account number to disburse the seller payments, for more information please visit our bank account help page:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_sib?ie=UTF...⇄ Amazon first settles your account balance days after you register your seller account, meaning that Amazon will either initiate a payment to your bank account or charge your credit card on your settlement dateSubsequently, the settlement process repeats every days.Payment will initiate the same day once Amazon concludes that it is no longer necessary to hold funds to cover chargebacks, refunds, and A-to-z Guarantee claims.After a disbursement is initiated, it normally takes up to to business days until the money is available in your bank accountFor more information, see Transferring Funds to Your Bank Account.Best regards

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your order hasn't arrived on the promised date. I understand that, as a member of Amazon Prime,
you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our controlOn priority, I've also forwarded this issue to our shipping department and instructed them take a strict action so that the same doesn't get repeated.Upon checking I see that we've issued a prime extension of one month for the order delay. If you'd still like to cancel your prime membership please let us know so that we can cancel itIf you'd like to have a refund for the order, I request you to please return the item for a full refund from our online return center. To return the item, go to our Online Returns Center:www.amazon.com/returnsThe Online Returns Center will guide you through the process and give you a printable return mailing labelIf a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to us. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with this issueThis is certainly not what we
want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI know your wait has been frustrating and for that, I truly apologize.It usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have decided not to reinstate the seller's account and an email was sent to them informing them of this decision on 10/13/2016.
Thanks, Amazon.com - Seller Performance

Complaint: ***
I am rejecting this response because:When I placed the preorder the item was not out of stock as Amazon is claimingAmazon cancelled the preorder after they later found out that they could no longer fulfill the order as promisedThis is completely different than what their response suggestsAlso, Amazon should be able to obtain the item from a different supplier
Sincerely,
*** ***

Hello,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.Thank you for bringing the status of your account to our attentionI've requested our Account Specialists investigate this matter, and confirmed that they received the
fax but with incomplete information.We request you to provide all the information as requested to reopen the account, without which we won't be of further help.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.Marketplace items sold by sellers aren't shipped by Amazon.com, and shipping is only offered at a per-item rateAs mentioned by the seller, you'll need to select free shipping while placing an orderI see that you've placed the order with Second day air shipping methodHence the shipping was charged for the order.You can view and print an invoice for your orders through Your Orders page (http://www.amazon.com/your-orders) and clicking on the "View order details" linkHere's a link to the invoice you asked about:https://www.amazon.com/gp/css/summary/print.html/?&orderID=***For more information about the seller shipping charges, visit our Help pages:http://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&ma...⇄ mentioned, you can send the seller an e-mail through our website as they are ready to offer you a refund of $72.53.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello Mrs*** * ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We've successfully issued refund to the card ending in amount of $for amazon
prime that was cancelledYou need to contact your bank to find the status of the refund on September 25, 2017Here is the reference noREF* for your records. Regards,Mohammed G. Amazon.comhttp://www.amazon.com