Amazon.com

Greetings from Amazon.com,This seller has an open selling account under the professional selling planThere is a monthly subscription fee of $for that type of account. The fee is charged monthly as long as the account is open.To stop the fee, seller has the option to downgrade or close
their selling accountIf they need help with this, they will need to contact our Seller Support team.Regards,

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the tablet.Since this
is a unique situation, I'm collaborating with our Amazon digital team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the closure of your account and I apologize for the inconvenience.I've
engaged our account specialist team for an investigation as to why this has happened and I'm personally following up with themI'll get back to you with an update in next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your refundThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management Teams, as this is not at all the level of service we aim to provide our customers.As, informed earlier, I've contacted our payment processor and confirmed multiple refunds were successfully issued to your MasterCardAdditionally, our payment processor has indicated that the funds haven't been returned to us by your issuing bank.In most cases, once a refund has been requested, the card issuer will post it to the credit card account within business daysIf their statement still doesn't reflect the refund, please contact your bank to provide the reference numbers above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've reviewed details of your claim and can confirm that a refund was initiated for order on April 11, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Rest assured that refund has been completed from seller end.As mentioned earlier, we've also forwarded details about this seller to our Investigation team and they're working on itWe won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
For the A-Z claim I was not at fault, Amazon funded the claim, I did send the customer the correct item, The buyer switch the product and send it back to me, I was told by the Amazon supervisor that I was going to get refunded the $when I called on September 9, 2016, I don't want the buyer to refund the the money, I want Amazon to refund the $because they told what to do in that situation, Sense Amazon gave me bad info in what to do there the one should refund my money because if I didn't refund the buyer, Amazon would of still paid the full $to the buyer, I just want my refund back like I was promised by the Amazon customer service supervisor he said I will get reimbursed, And sense the 9th of Aug have not received that credit this is the only reason I went threw Revdex.com I want Amazon to understand that Amazon gave me bad info in what to do, Amazon should refund me the money as the supervisor said to me in the phone

Greetings from Amazon.com,This Seller signed up for a Professional Selling planA monthly subscription fee of $is required for this type of account.Our Seller Performance team takes action on a selling account based on the information provided to us by the seller and/or other factors, when
this happens, they communicate with the sellerThis seller's account has been reinstated on 03/18/2017.I've issued a $credit to this seller to reimburse them for the monthly subscription feeThis credit will appear in their account in 3-business days.Regards,

Hello, We have closed the buyer's claim for order 1*** because the buyer did not contact the seller to report the issue within days of receipt or return the item within days of receipt.The buyer provided us with a valid warranty proof which shows that the item is still under warranty till July 22, The manufacturer may be willing to repair or replace defective products if the buyer contacts themThe buyer needs to contact the manufacturer directly in this caseAlthough we understand the buyer's position, we stand by our decisionWe cannot give the buyer any further information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like the other "Mini Smart Self-balancing Two-wheel Electric Scooter with LED Light" to be
refunded.I've checked and see that an A-Z claim is filed and claim has been received and is being investigated, please know the claim will take 1-weeks to be processed, sometimes the claim is processed earlier than 1-weeksYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***I'd also encourage you to read though the following tips from the link below:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
This is my last communication with them.
Dear Suresh,
Thank you for following up with my issue so timelyI appreciate your response
As this case has been escalated, I hope all the replies I got from your team is accurate, serious and thinking on the side of customersThis may require some research
First, this item ISN'T a lightning dealFor your prime day promotion, I'm very sure this is a "deal of the day" item (which means it should last throughout the event)You can confirm this with your marketing or advertising teamAnd this item is located at the top of your website and mobile app (at least for me).
Second, please check my catime(for details please refer the original Revdex.com claim description)According to every terms and conditions I can seeI should enjoy the discounted price during the eventAnd the customer service rep confirmed on the call that the item was not available when I called inHer explanation is: many people had claimed this item but hadn't actually bought it, so I was put on the "wait list", which made me confusedIt shouldn't happen for a Prime Day deal of the day itemI can understand that it may have been sold out, but when I check out shortly after you prime day event ended, the item became available to prime members againThe only difference is the price goes from $to This made me file a Revdex.com claim to dispute the advertising issuePlease be advised your system can make a mistake although in most time Amazon looks professional
Last, the customer service rep was not very helpful and skilledThat's what I feel
It's not me that missed the lightning dealsIn that case, I won't ask for ANY compensation
I'm definitely not a difficult customerI see I was provided a $promoBut for my purchase plan for of the cookers (which now has a $difference) that's definitely not enoughThe only outcome I can accept is a price adjustment after my purchase
Hope to get your reply soon
Best regards,
*** ***
Amazon loyal customer
Extremely disappointedFrom their last sentence "However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response." They seem to totally lose respect and value for customers
Hope this case can be escalated to their leadershipI cannot imaging getting reply like thisI've attached more evidence for them to review
Sincerely,*** ***

Hello,Please update the financial information associated with your accountReview and update the credit card and banking information in Seller Central.For further help, please contact our Seller Support team (https://sellercentral.amazon.com/hz/contact-us/performance).Sincerely,Regards,A...⇄ /> SpecialistAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment regarding your order for "Fire Kids Edition Tablet".I've checked your
correspondences with us and see that we had sent out the replacement for this Tablet on November and it will be delivered to you on December 5.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear about the troubles you're having with the Amazon Store CardPlease know that while I
completely sympathize with your situation and would love to help.In order to investigate on this, I've reached out to our payments team to look into this.As soon as we receive an update from payments team, I'll get back to you with more information.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your disappointing experience with shipping of orders
Unfortunately, We are not able to find the act order you are referring to in your complaintI would request you to please help us with the order number(s) which had the shipping issue.When we hear back, we will be glad to investigate this issue further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your order arrivedWe make every attempt to pack items securely
to protect them during shipping, but sometimes damage does occur.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.While this doesn't undo the inconvenience, I've issued $Promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comPlease accept it as a goodwill gesture and apologyYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:It only took several hours and multiple repreaentaive and finally a Revdex.com complaint to get this resolved, but at least it finally is fixedIt should not require such drastic measures for businesses to be able to serve their customersWho do they think keeps them in business?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had in receiving the refund for your "Samsung Galaxy SSM-G900T GSM
Unlocked Cellphone, 16GB, Black " and I appreciate you taking the time in bringing this to our attention.I understand you've specifically requested the refund to be processed in the form of an Amazon credit whereas it was processed to your Visa card which was your original payment method.I've reviewed your correspondences with our customer service and can confirm you've requested the refund to be processed to your original payment method when you contacted us on February 9, Since the refund has been complete from our end and has been accepted by your bank, we'll not be able to provide you another refund in the form of an Amazon creditWe appreciate your understanding in this regard.If you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm MaheshBoddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the inconvenience caused to you with the return of the gift item "Huawei Watch
Stainless Steel with Black Suture Leather Strap (U.SWarranty)" you have receivedTo help you with this, I have escalated the issue to our internal team, so that they can look into this and fix this issue.Issues like these take 2-business days to be fixedHowever, to help you with this, I will personally followup with this for you, and will write back to you with an update as soon as we have an update from our internal team.I appreciate your time and patience in this regardsWe look forward to following up with you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

Hello
I am writing regarding the Order ID *** We understand the buyer's concerns regarding the return shipping charges for this order
However, we did not find any return shipping receipt proof from the buyerTherefore, we have asked the buyer to provide us with the
return shipping receipt for this orderOnce received, we will issue a reimbursement for the same to the buyer
We hope this would help resolve the buyer's issue up to their desired satisfaction
Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Amazon.com Gift Card order which was not received by intended
recipient.I've researched your Amazon.com Gift Card order and found that it may have been used by someone other than the intended recipient.As mentioned earlier by our CS team, I'm not able to resend the gift card or refund the order.To receive a refund, please contact the bank that issued the credit card used to purchase the gift card and dispute the chargeThe bank will send paperwork for you to sign to verify any unauthorized chargeYour bank will then pass the appropriate paperwork on to us.Note: The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicableWe are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission.The terms and conditions for Amazon.com Gift Cards are posted on our website here: http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com