Amazon.com

Complaint: ***
I am rejecting this response because: No one is standing behind the sale of this productNeither Amazon nor Assurant. I purchased insurance for a cell phoneNo one wants to cover the phoneI am entitled to a refund on the cost of the insurance
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your order.I understand that you had an overdraft fee and also the item
wasn't delivered.I've requested a refund of $to your card for the overdraft feesThis refund should go through within business days and will appear as a credit on your next debit card billing statement.Regarding the order for ( x Just Play Kitty Surprise Plush, Gracie ), When you have placed the order, the estimated delivery date was Thursday, December 8, - Saturday, December 10, The order was shipped on December 7, The order was charged on the day when it shipped.In future, I would request you to make sure the funds are available until the order ships since the order can be shipped at any time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I can completely understand your disappointment regarding the order you've
received and the inconvenience you've had with our teamWe definitely have very high standards when it comes to what we expect from our Customer Service agents and I'm sorry your experience didn't reflect that.I've checked your account and see that a replacement order for item "Sandberg Furniture Black Full Length Leaner Mirror" was created on August 25, and was sent via standard shippingPlease understand, even though you are a prime customer, we'd have normally upgraded the shipping method to the fastest shipping method but upon checking the item I see that it is a large item and as few items need special handling and care, only standard shipping is eligible for this itemThis is the reason, the replacement order had to be sent via standard shipping.As per the tracking information the replacement order was delivered on September 1, I hope you've received the replacement order and there are no issues with the replaced order.>> To compensate for the inconvenience caused, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comPlease keep it as goodwill gesture from Amazon and an apology for any inconvenience.>> Your promotional balance doesn't appear in Your Account, (you'll only see gift card balances there) but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.I realize how frustrating this experience must be for you, and I do sympathizeTo make sure this doesn't happen with your future orders, I've taken this as a feedback and forwarded it to our appropriate team, and I'm sure they'll want to hear your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: They did NO research, and this is the same patent response they've been givingfor three mos., with the same negative results. It would appear that they have NO intention of paying me the money theyowe me
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with your account.I've reviewed your account and understand you're
concerned about closure of your accountWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account specialist team on June 12, is correct.As mentioned, e took these actions because you have submitted invalid gift cards as payment for Amazon.com orders because the gift card was purchased as a part of a transaction that occurred outside of Amazon.com and its affiliated sales channels.Amazon.com Gift Cards may only be purchased for use on and redeemed toward the purchase of eligible products on Amazon.com, and its affiliated websites and applicationsAmazon.com Gift Cards may not be transferred for value to third parties or redeemed for cashFor more information, see our Terms and Conditions: http://www.amazon.com/gp/help/customer/display.html/?nodeId=3122091If a third-party ever requests an Amazon.com Gift Card as payment or asks you to provide details of the gift card directly to it, such as by phone or email, please contact Amazon customer serviceThese actions are not compliant with Amazon policies and might be a scam.For more information on common gift card scams, visit: www.amazon.com/giftcardscams.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
1) The reponse from AMAZON does not make any senseNobody knows the meaning.
2) I am not even asking for account
reinstatedI just need my giftcard balance back from this amazon account
The giftcard balance is like my depositI used my money to buy the giftcardIt's fine if you want to close my account but you need to give my deposit back!
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Greetings from Amazon.com,It appears that someone might have gained unauthorized access to this seller's accountWhen this is reported to us by the seller, to protect them, we immediately investigate and put their account on hold while investigatingThe investigation was done on 03/23/and we
have re-opened the seller's account.Before closing a selling account, there are a few things we look at and want to confirm with the seller, for this reason, they must contact us directly by phone or email from their selling account.Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever my son *** *** was inadvertently removed resulting from their errorPlease re-add on my family household prime accountSincerely, *** ***

Dear ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delivery time taken for your recent Prime orders.If an item
isn't readily available, selecting One-Day or Two-Day Shipping(or Prime) will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I've checked and see few of your recent orders were delayed in transit once the orders were shipped from our endI've forwarded your comments as a feedback to our shipping departmentThey'll investigate further and make sure this doesn't happen againYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I appreciate your patience and understandingWe hope to see you again soon.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery of order #***.While I know you're
disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.As mentioned, this item was sent to a freight forwarderSo, we're unable to replace or refund itWe don't have any more information about thisI'd recommend contacting your freight forwarder for more details.For more information visit:http://www.amazon.com/gp/help/customer/display.html?nodeId=201117950I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:I didn't create the ad I only purchased what was advertisedand the item is not out of stockcurrently to this date it is being sold for $I feel like this advertising was just to get consumers to put their personal information into the system Everyday since that order I receive something from this web site and someone please show me the policy on third partySincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account and I appreciate you taking time in
bringing this to our attention.We believe that an unauthorized party may have accessed your accountTo protect your information, we have:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.I've checked and see that our account specialists have already issued a refund of $and you are concerned regarding the refund for the remaining amountI've reached out to our internal team for an investigation and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding review posted for item " Canon EF 24-70mm f/2.8L II USM Standard Zoom
Lens ".We try to encourage our customers to give their honest opinions on our products while staying within our guidelines.Please do understand that your review should focus on specific features of the product and your experience with it.We encourage you to revise your review and submit it againWhile we appreciate your time and comments, reviews must adhere to the following guidelines:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us.We expect all our customers to get
courteous service and we're upset when this doesn't happenThis is certainly not the experience we've designed for our customers and I'll be sure to pass your comments along to the appropriate people on our Customer Service team.Regarding your order for the inversion table, I was unable to locate any order you're referring to.Please let us know the order number and If you know the e-mail address from which you've placed the order, write from that e-mail addressRest assured, once we hear back from you we'll take appropriate action.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: my Name is *** *** *** ! I did Not sign *** ! Nor would I ever periodThis is a Scam!
Sincerely,
*** ***

Greetings from Amazon
Thanks for contacting us
Please notice that no actions can be taken from our end as we cannot validate the account information to determine if the requester does own the real or fake accounts
I suggest the requester to contact seller support
validate both accounts request a password reset to the one that need to be close and follow the regular steps to close the account; as well to contact our seller performance team at their email *** to report this situation and avoid actions against the real account

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order # ***.As per the carrier's records we've a clear
information that your order was successfully delivered on Jan 13, 2018.However you have disputed the amount paid with your bank for this order.Hence the issuer of the card used to pay for an order from your Amazon.com account has contacted usYou disputed this charge with them, and they withdrew the payment made to Amazon.To help us resolve this matter, please reply to this email and explain why you are disputing this charge.Please see the transaction details belowIf you have authorized this transaction, we can charge any valid card registered to your accountReply to this email with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the following information to our secure line at 1-206-266-2752:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorizeTo protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.In the future, please file an A-to-z Guarantee claim to resolve any issues related to purchases before contacting your credit card companyFor more information, see our A-to-z Guarantee FAQ (www.amazon.com/a-to-z-guarantee).Charges you dispute with your credit card issuer are no longer eligible for the A-to-z GuaranteeThis is to prevent duplicate refunds.Here are the transaction details:-- Order number: *** -- Order date: January 10, 2018 -- Disputed amount: USD -- Payment type: Visa-- Account number: ***-- Items in order: of (Burton Men's Concord Boa EST 'Black Boot) for USDIf you returned the merchandise, please send us the tracking information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delivery issues of your recent orders.I've reviewed details and can confirm that all orders
have been refunded as you haven't received orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon,Thank you for your inquiryWe have opened communication with the seller through case ID *** in order to coordinate the requested manual disbursementI trust you have found this helpful