Amazon.com

Hello ***,I'm Meraj from Amazon.comMahesh is currently out of the officeWhile I’ll bring your email to his attention, I’ll do my best to answer your question to avoid making you wait for a responseI've provided the Revdex.com with a copy of this message.I've reviewed the previous correspondence and I'd like to confirm that your account was reinstatedA confirmation email regarding the same was sent to you on Wednesday, June 28, 9:PM (PDT).I understand your concern regarding the prime membershipUpon checking your account I see that you subscribed to prime days free trial on May 18, Since the membership was continued after trial ended days later, you were charged the full monthly membership fee $+ Taxes total $on June 17, You were charged automatically so that you wouldn't experience any lapse in benefits.I have issued a full refund of $for the membership fee which was takenPrime membership is still active in your account and you can cancel it before it renews for another month by July 17, 2017.You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefitsTo cancel your membership, please visit the membership cancellation page:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlMore information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/help/primePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
D*** the Amazon rep had informed me to GO AHEAD and ACCEPT the return BUT NOT to credit the buyer until AFTER I have
received the laptop so that I can inspect for ANY damages, cosmetic issues etcbecause a month had lapsed since buyer purchased the laptop
This fact was mentioned NUMEROUS times and do not have any hearing issues, bad cell phone reception or making stories up.
Since these dialogues are recorded this should be on AMAZON files
I have NEVER even received a tracking number, the laptop or ANY response from buyer after incident
Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn of the problems you had with pending refundI understand how frustrating this must be.Considering the amount of time which has passed, we have escalated to our payments department to see why the refund didn't went throughI see we processed your refund on August 25, at 5:AM (PDT) in the amount of $In most cases, once a refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***If you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:this was a theft and amazon knows itI don't know this thiefs address or city or town where he resides, this is letting a thief get by itI don't understand why a company would condone this action on one of there own gift cardsif nothing else give me his full name and address so I can pursue criminal action against him, it was their customerno this answer is not acceptableyou just plain don't care, that is just plain being sorry, I know I am not the only one this guy did this too and he will keep on till he is stopped.Sincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue had with the order placed with the seller, Spreadshirt USA.I've submitted an
A-to-z Guarantee claim on your behalf.Processing should complete within a week or of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:***We look forward to seeing you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***, I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the negative order experience you had with the recent order placed with third
party seller ***.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.As the order was fulfilled by seller, we have limited optionsWe are unable to replace seller itemsFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee.To correct this, I've filed an A-to-Z guarantee claim for your orderProcessing should complete within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***I've personally delivered your feedback to our Seller Support team for further reviewI can assure you, we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/We understand you entrusted us to deliver your orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to see you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Greeting from Amazon.com,It appears that this seller has reached out to the Fulfillment By Amazon Sales team to resolve thisThey are currently looking into the seller's credit request and will communicate with the seller directly when to expect their credit.Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Amazon has indeed issued a refund
(albeit after months of going through this and having me send them a ton of emails, phone calls, complaints, and what notVery bad company - Amazon.com - and very poor customer service department, but hey it is what it is, lessons to be learned : choose a different company for big purchases.)
Closing this complaint...Sincerely, *** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you've experienced with the delivery of order #*** and when
you've contacted customer serviceThanks for taking time to let us know the situation and your experienceI understand your recent experience was not up to our usual high standards and I've made sure the appropriate people in our company see your message.I've checked your order and see a full refund of $was issued to your payment method on September 2, I see that, we've extended your prime membership for a month and added $promotional credit to your account to make up for the inconvenience.That being said, I've added an additional $promotional credit to your account, which you can use the next time you order an item sold by Amazon.comI hope you will accept it as a gesture of goodwillFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages:***, your experience recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account.I've checked with our Account Specialists and see that
your account is on hold since the card holder has disputed the charges for numerous ordersAn email has been sent by our account specialists to your email address on Wednesday, February 15, 2017.As per your email I see that you have confirmed that the card holder is your relative and you don't want to take any actionUnfortunately we are unable to take action on the account until unless the amount which has been disputed is payed back to Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you.Sincerely, *** ***
*** ***

Complaint: ***I am rejecting this response because: Amazon has chosen to merely respond to one-half of my actual complaint, and even then, not fully I listed a myriad of issues regarding my Amazon experience, and they were not solely limited to those issues with my seller account.
I am aware of the restrictions placed on Amazon sellers and I vehemently object to any notion that I had no intention of filling my orders as they had been placed In fact, I shipped all of my goods to Amazon directly- and it was Amazon that fulfilled any orders placed BECAUSE I PAID THEM TO DO SO I paid for Amazon to ship out my goods in order to avoid any issues or allegations that items were not timely in delivery to the purchasers
As to the second issue in my original complaint,
"Amazon locked me out of my paid Prime membership account as well- and I pay an annual fee for that! Additionally, my Audible subscription- which I also pay for monthly- had a substantial balance in it...and Amazon has seized that as well! Not once has Amazon returned my many, many calls."
there is simply no response provided by the company whatsoever
Clearly, I am dissatisfied with this response Had an Amazon representative merely reviewed my account, they would have seen that it was Amazon, not I, who provided both the listing information and the delivery to customers and that it would be logistically impossible for me to be responsible for non-fulfillment of any goods, as they claim in their response Further, the fact that they have again refused t even address the second part of my concern, that they have stripped me of services for which I have already paid, is an indication of this company's failure to make even the barest good faith effort to settle this disagreement
Sincerely,*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you no longer have access to your device.I've reviewed all your communications with us and I do understand
that refund has been processed to your device which delivered later.Please do understand that as per tracking information it shows that November 28, scanned as lost by carrierWhen something like this to prevent any unauthorized use, we process refund for the device and we deregister this device.As a result, we're unable to register the device to your Amazon accountIf you prefer to register device to your account we need to charge back refund which was processed to your payment method.In order to provide permission to charge back your payment method, please contact our Alexa Customer Support so that they can able to help you with this:By phone:https://www.amazon.com/clicktocall-alexasupportBy email:[email protected] feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response for the reasons previously stated.Sincerely,*** ***

Revdex.com, In order to study this situation in-depth, we would require the order ID as well as any other pertinent data that the customer may haveHowever, I'd like to share with you the FBA Lost and Damaged Inventory Reimbursement Policy.Under the section What is not covered by this policy?, you'll
find that "Defective products or items lost or damaged by customers, distributors or sellers"Based on the customer's description of the events, no refund will be allocated.https://www.amazon.com/gp/help/customer/display.html/?nodeId=200242960...⇄ you, Amazon

Complaint: ***
I am rejecting this response because:The business is offering a partial refund for the item that was delayedA FULL refund was already requested and processed for the item however could not be issued until the item was refused at deliveryThe business refuses to take full responsibility for the item being delayedMore importantly the request of refund in my complaint is for the Prime Membership which I pay monthlyI am still seeking a full year worth of refunds for this service NOT the item I am already due a full refund forDelivery of the item was refused todayThe business should not mislead customers with guarantee delivery datesIf the person reviewing the complaint would have properly researched the issue before responding they would see the issue is with the service they claim to provide not the item itself which is no longer needed and was purchased elsewhere.
Sincerely,
*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and confirmed that $promotional credit was issued to your amazon account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com
The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs
Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon
If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged
For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Also, I've checked and confirmed that the refund of $was issued on the order# *** on December 22, and this should have been credited by now
You'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello,
We have reviewed this complaint associated with order ***Unfortunately, we will not be able to take actions requested by the buyer as the buyer has received the item orderedThe buyer can return the item for refundReturn instruction has been already provided to
the buyer for this return
In summary, We will not be able to take actions requested by the buyer and the buyer will have to return the item for refund
Thank you

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you were charged for prime monthly membershipPlease allow me to assist you in this
regard.I've verified your account and realized that there are no charges associated with prime recently.Please write back to us from the account that in which you noticed prime charges, so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com