Amazon.com

Complaint: ***
I am rejecting this response because: I went above and beyond, spent countless hours on a multitude of phone conversations and finally was able to speak with someone at Amazon who understood my communication. I am still very frustrated that Amazon would allow someone to open an account and use my daughter's maiden name and my home address, order suspicious merchandise and have it sent to my home! I am still very unhappy this happened and the months of my time that it has taken just to get someone to understand the issue. I look forward to Amazon's reply as to how this happened, if they have resolved the issue and how we can insure this does not happen to me or any other victim
Sincerely,
*** ***

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched and see few items are still available for $If the item price range is from
$19.98-72.03, it means the price of the item starts from $I hope you'll understand our limitations in this regard.Please know that sellers on our website are allowed to sell items at any price they feel is fairHowever, we do have rules sellers must follow:http://www.amazon.com/gp/help/customer/display.html?nodeId=1161272I've also forwarded all your comments as a feedback to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: ***
I am rejecting this response because: Amazon has not fully reinstated the items that have had complaints contrary to what they have stated
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:
Previously i've had adjustments made through orders bought from amazonNot only that the representative straight up told me to do an return and buy back which is really unprofessional
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of $to your account.I've checked and can confirm
that a total refund of $has been issued to your payment method in partial parts.-One refund of $was issued towards this order # *** on October 1, 2016.-Second part of refund of $on October 4, 2016.Refunds typically process within 3-business days and appear as a credit on your statement.I hope this refund helpsPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope
you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team. I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.I've reviewed your account and understand you're concerned about the attempted order for the canon lens and the purchase of the gift card that was usedThe product you agreed to purchase with an Amazon Gift card was with a seller unrelated to Amazon and since the gift cards you purchased was transferred to another party, we are unable to refund it.Please know we do not encourage our Customers paying the sellers outside Amazon or providing gift card codes to the sellersAmazon gift cards are only to be used on Amazon.com for items sold directly from the website, and sending gift cards to another individual, whether on the Amazon platform or off is a scam.As mentioned, on November 14, our Account Specialists sent you an email letting you know your Gift Card purchase had been cancelled as they had learned that it was being purchased to provide payment to an unauthorized 3rd partyThis is explicitly mentioned in the email as the reason they cancelled the orderHowever, after replying to that email to get your account unlocked for purchases again, you purchased another Gift Card and sent it to the same 3rd party and because of this action, you were notified on December 5, that we will be unable to refund your purchase of the Gift Card back to you.As mentioned in our Amazon.com Gift Card Terms and Conditions:"The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicableWe are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission."For more information about Amazon.com Gift Card Terms & Conditions:http://www.amazon.com/gp/help/customer/display.html?nodeId=***As it appears you've been the victim of fraud, you may want to contact your local authorities and your bank to report this situation.You can also file a complaint with the FBI’s Internet Crime Complaint Center here:http://www.ic3.gov/complaint/default.aspxUnfortunately, fraud is regrettably common on the internet at this timeIf you're unsure if someone is affiliated with Amazon.com or Amazon Payments, we ask that you reach out to our customer service team via this link:https://payments.amazon.com/sdui/sdui/contactussendPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Madhavi *** A.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn about the warranty for the Fire tablet and understand that you would like a refund as it is not
working.I've
checked and found that the item has a days limited warranty and one
year extended warranty which you need to purchase separatelyHowever, I
see that no extended warranty was purchased.To help resolve
this issue, I've contacted our digital team and would request you to
allow me 2-business days so that I can get back to you with an update
on this issue.I appreciate your patience while I continue to work on this issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the Spam emails you have been receiving.To help you with the issue, I've reached out to
the internal team to look into this issueThey will investigate this issue and take appropriate actionPlease don't worry, I will personally follwith the team and update you as soon as I have an updateI would request you to wait for business days for an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend my sincere apology for any frustration caused due to non working of Fire Tablet
all though you attempted to use multiple USB cablesI see that even though you haven't dropped your tablet or carcked the screen previous replies have not appropriately addressed your concerns as the tablet is out of warranty.The device is out of warranty (Warranty expired on November 20, 2017) and we can't issue refund or replacement as such.I've checked your account and found that we've issued a maximum promotional credit of $(30% of new device price) as a one time exceptionI see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize I can't offer refund or replacement.I hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed details of your account and can confirm
that our Account specialist team removed your access to this account because the card issuer has refused to confirm your name and billing address for your amazon disc card.In order to get access to your account , please allow the card issuer to grant our request, or send the information below to our secure fax line:-- A copy of your statement for the payment card used, including the billing address-- The last two digits of the payment card-- Your name, phone number, and email addressYou can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your billing details to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your fax.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.In general, when items are bought through a seller, there's an agreement that's made that all transactions
would only be between the buyer and sellerI checked your order and see that a refund was initiated for order #*** on January 4, in the amount of $to the original payment method used.I'm really sorry your gift return was refunded to the purchaser, and not to you as a gift cardI've reviewed the return request and confirmed it was correctly marked as a gift which should've prompted a gift card refund to youPlease know I'm thoroughly investigating these details at a high level to determine exactly what went wrong, and what improvements can be made to ensure something similar doesn't happen again to others.I know it creates a very uncomfortable situation when a purchaser is aware an item they gifted was returned, and I again sincerely apologize this occurredI recommend contacting the person who bought the gift for more information about the refundI've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for these bad experiences.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us..***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna Chander NAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with pricing issueThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello, We are unable to perform any further actions for this customer. The customer did not follow cancellation policy.Amazon's A-Z Guarantee policy states"When you place an order is placed with a seller, you can cancel the order yourself from Your Account within minutes. Select the order from Your Orders and select Cancel ItemsAfter minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation."(https://www.amazon.com/gp/help/customer/display.html/ref=help_sea...⇄ The customer states they requested a cancellation a few days after placing the order, but there is no communication found confirming that until after the order had been shipped. The customer stated in a Revdex.com response on March 29, that they would like their account closed. I have sent an email to the customer asking to confirm if they still would like to do so

Complaint: ***
I am rejecting this response because Amazon.com is condoning the actions of *** *** to destroy a customer's private property, as the items as still private property until they are exchanged for their gift card value when paid out in the traacceptance process Nor does Amazon.com want to admit that in the past history of thousands of items sent in for trade-in, there's a sudden increase in the number of damaged item claims from myself as well as other customers, as I know this issue is something that is on-going with other customers of Amazon.com that are dealing with this same issue with their items being damaged while at the *** *** facility in Hebron KY The only common elements with myself and other customers having these same issues with damaged items is that they all end up going through the same sorting hubs in OH and KY before they end up in the *** *** facility So, unless Amazon wishes to contact UPS to look into these issues with these damaged items and open up an investigation with them, they should be looking to *** *** for the source of these issues Examples of these damaged discs as they were returned back to me are included in this submission, with other ones that can easily be provided on demand.The other main issue is the massive inconsistency with how multiple copies of the same items in the same condition sent in under the same traare handled differently, with numerous cases of one item accepted without issue and another item rejected as an incorrect item Some of these rejected items were resubmitted for traand accepted with doing nothing more than sending the items back to Amazon for traunder a new trade-in Most of the time, these previously rejected items were accepted as a lower travalue, so they were obviously the right item both times they were submitted The issue with the Cisco router mentioned in the response was an item sent in for train pristine condition and undamaged in a very protective box, though was returned in a sub-standard box for return shipping Amazon refuses to take ownership of a problem from a third party vendor and also refuses to provide compensation for these rejected and damaged items, which is worth multiple hundreds of dollars No direct contact with *** *** can be made, so Amazon must act as the intermediary for all issues, taking ownership of the situation They will not do so, so they are condoning these repeated destruction of property situations as well as allowing for gross incompetence in handling the traprogram.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I feel Amazon consatly asks for order numbers when they have them and have access to them to slow this process down and be more inconvientIf they just go back to the original and follow all four of the books they will see the numbers.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:my concern was NOT with the delay of the item but with the inability to cancel the item I tried at least times to cancel the item and each time I was told it could not be cancelled because it was too far advanced into the shipping process That shipping process is now mos old I posted the problem on Facebook, more than once, and Amazon was unresponsiveO Feb I finally talked to someone and was told the item would be cancelledTwo weeks later I got an email telling me the item would be delayed So clearly the order was not cancelled It is also impossible to get a phone number to talk to a real person I cannot do business with a company that does not respond to their customers and cannot cancel an order after waiting months for delivery
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Honestly, I believe Amazon went over and above for this resolution and I am VERY happyI was not expecting a refundI really do appreciate that they cared enough about my experience to do thatI will definitely continue to use Amazon!
Sincerely,
*** ***