Amazon.com

Hello,We are unable to grant the claim in buyer's favorThis is because buyer did not use the signature service for returning the item and seller for this order confirms that no return has been received.In Summary, we are not able to grant the buyers request.Sincerely,

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problems you've had with your order for Beats Studio Wireless Over-Ear Headphone - Matte
Black.Further to your correspondence, I've reviewed your account and see that as per our Account Specialist Team, your payment card has been charged as we have not received the returns of the Beats Headphones that was delivered to you.I've also included the link to compare the total weight of the package when it was shipped to you, to the weight of the package when it was delivered.***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to issue any refunds in relation to this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I feel this is a generic response to my situationEvery retailer I have ever had experience with has exchanged an item for a different size without requiring me to pay additional moneyI think it is poor policy and to receive such a generic response without addressing the issue, I do not accept.Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.comI've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with Trade-In: ***This is
certainly not the experience we want our customers to have.Since this is a unique situation, I'm collaborating with the appropriate teams to look into thisPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you have been getting charged for *** Basic (EN) subscription from June every
month
I've checked your amazon account and see that you are subscribed to *** Basic (EN) free trail for days on June 5, and this subscription was auto renew enabledI see that we have sent an email confirming the same on June 5, 3:PM (PDT) and provided instructions to disable the auto renew option if you do not want this to be renewed
However, I see that the auto renew option was not disabled and hence you are getting renewed automatically every month starting from June 12, and getting charged for the subscription until you contacted our customer support on October 28,
As it was charged few months back, the option to refund the subscription was disabledSo our customer support agent has cancelled the subscription of *** completely and made an exception for you and issued the same refund of $on one of your recent amazon order# *** on the item "Lacie 9000438U 2big Thunderbolt Pro Dual-Disk Hardware RAID 8TB"
I apologize for any misunderstanding or inconvenience caused for you regarding this issueI can see that you have contacted our support mentioning that you have not requested this refund
I'm sorry that our customer support agent should have explained you in clear about this before they process the refund on your orderThis was the refund we have processed towards your *** subscription
As the refund of $was issued on your order, I believe this issue is resolvedThanks for understanding us
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
Wilmani

Complaint: ***
I am rejecting this response because: The half-literate amazon.com Third World staff members are either unable to understand the real nature of this issue, or choose not to understand it.amazon.com's corporate stance on "customer service" is summed up with this line in the email: "any further inquiries on this matter will not receive a response."
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that you received an incorrect item from the seller "Book Depository US " of the order
#***I understand you'd like to be refunded.I've checked your correspondence with the seller "Book Depository US" and see that you've contacted the seller and filed an A-Z claim, which was the right thing to do at the momentI see that you file an A-Z claim for an amount of $on September 5, 2015, at12:AM (PDT).However, as the seller issued a refund of $to your payment card on September 7, 5:AM (PDT), we've canceled the A-Z claim and sent a confirmation email about the cancellation of the claim on September 7, 8:AM (PDT)It takes 2-business days for the refund to be processed, excluding your bank's processing time. A refund confirmation email was sent to you on September 7, 8:AM (PDT).Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

No resolution was reached between Amazon and myself and I am tried of fighting over itI have filed my complaints to appropriate agencies and the rest will be up to themI am closing this for my own sanity. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you've accidentally signed up for Masterpiece,
SHOWTIME and STARZ subscriptionsI've checked our previous correspondences with you and see that my previous representative have issued the refund for the month of September and issued a $promotional certificate to youIn this case, please understand, we'll not be able to issue refund for the subscriptions for the previous months, however as a one time exception, we can issue a $to you in the form of a promotional certificate or a Gift cardPlease let us know if you by replying to this e-mail if wish to have the refund for $in the form of a promotional certificate or a Gift cardOnce you write back to us with your preference, we'll take necessary actions as promisedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
That's not right you screwed me out of my very first sale of $
on May 11th by deleting my bank account and all my sales and by May 30th I had to readd my bank account and then a couple days later in June the guy wanted to refund my second sale was already processed in the amount of $remind you that was my second sale that I'm waiting for it was supposed to be on June 7th to June 11th so you screwed me out of $1,so yeah that's why I'm declining it for all my time and effort that I've been wasted and going through all this mumbo jumbo BS on contacting these people and they tell me to contact someone else I deserve something more than just my money of $ I deserved that well over $1,Because of these two sales of $each plus something to be compensated for all this time and being lied to by your employees say another $1,
so $2,would be sufficient
It's it's $from my very first day that I had to return and had my whole account get messed up and my second sale that I got lied to by your employer is on my payment and something to compensate me so yeah $2,in my bank account on the 4th would be very sufficient there would consist of my two sales plus a thousand for my time and effort that I had to have wasted
That is that is why I am declining your offer
Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the cancellation of your recent ordersWe regret
the error that resulted in an incorrect price being displayed for the itemsUnfortunately, in this case we were unable to honor the incorrect price, and your orders were canceled.At any given time, despite our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping procedures.I'm very sorry that this has been a disappointing experience for youWe appreciate your patience and understanding in this regardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello, I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I'm sorry to learn that you have received defective/damaged itemSince the item was placed in January and the return window was already passed, it cannot be returnedHowever, To help you,
I've submitted an A-to-z Guarantee claim on your behalfYou will
receive an e-mail from our A-to-z Guarantee claims investigation team
within hours.Processing should complete within 1-weeksIf
approved, your Guarantee reimbursement will be credited directly to the
same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found at: https://www.amazon.com/help/a-to-z-guaranteeFurther, Regarding the recognition of the item, You can recognize whether or not the seller is Amazon.com in many ways: --The item's detail page will say "Ships from and sold by (merchant name)."--The seller's name will be displayed during checkout.--If several different sellers are offering the same item, the "More Buying Choices" box of the item's detail page will list each seller.The
condition of a seller's item can be viewed by clicking the "used,"
"new," "refurbished" and/or "collectible" on the item's detail pageFor
a description of what these conditions mean, visit:www.amazon.com/gp/help/customer/display.html?nodeId=1161242I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear Starz Subscription is deactivated from your accountTo assist you, I need to look into the
problem with our Specialist Team, and it's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I am setting a personal follow up on your account to write back to youI'll write back in 2-business days with more information.From the complaint details unfortunately I couldn't find the exact subscription, suggest you to write to us the name of the subscription so that we can look into it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Greetings from Amazon.com,Thank you for you inquiry, and we are sorry if you have felt belittled or demeaned in your previous contactsThere is currently no Selling on Amazon account under either the "p***@***" email address or the "(*** ***" phone number supplied by *** *** in their correspondenceIf they do desire a Selling on Amazon account, they can sign up by going to ***, and clicking the "Sell as Professional" or "Sell as Individual" buttons on the page.If *** has any questions on the Selling on Amazon service or assistance registering for the account, they can contact our Seller Support using the form available here:***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like to view the acceptance you had agreed to for the trade inThis is clearly mentioned on our terms and conditions on amazon help pagesPlease go through the below help pages:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ this link, please find the section "Instant payment" which clearly explains the following terms and conditions:If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:- charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;- charge your payment method for the Amazon.com Gift Card(s) if no items are received within calendar days;- charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and- charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the traproduct determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.- We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent order #***I've researched and see we've already processed a full refund on your order in the amount of $($21.11+$27.69) on July 29.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I see the order was split into shipmentsFor this reason, you've been charged to your card for the first shipment.I've forwarded your comments to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers.It is always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and plays an integral part in our quest to provide the best possible serviceWe take this kind of feedback seriously as it is valuable to us in helping us to continue to improve our program.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.com http://www.amazon.com ==========================

Complaint: ***
I am rejecting this response because:charges were once again taken from my accountOn 2/21/2018, $was returned to my account, but on 2/22/2018, $was taken from my account AGAIN without reasonAfter I complain and money is returned to my account, within days I have been charged without approval
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The matter remains unresolved and Amazon has not taken reasonable action to identify problem
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Amazon.com Gift Card.I'm sorry; I'm not able to refund your Amazon.com
Gift Card because it looks like the card was purchased in a physical storeThese gift cards are a bit different, as they aren't associated with an Amazon.com order.Under these circumstances, if the gift card was purchased using a credit/debit card, we suggest to contact your bank to see what options they may have available.I am sorry we can’t offer any additional insight or action on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your Prime Membership.In order to help you in this, I've reached
out to our billing team to check status of your refundWe'll write back to you as soon as we have more informationThis usually is within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com