Amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn that you have not received your order #***I
have issued a full refund of order total $Refund will be processed to your payment card within 3-business days.Unfortunately, your account is not eligible for a refund on your prime membership because benefits have been used on multiple ordersFor more information : https://www.amazon.com/gp/help/customer/display.html?nodeId=13819201Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: The response did not provide a solution to problem I was experiencing They just replied with a band aid response almost to me it seems like a cut and paste response a standard response I have a real issue with their delivery methods and they have not responded how they intend to address these issuesThis is like a recorded transcript they use on the phone I sent the following email to the CEO of the company because I could not put all of this in the original Revdex.com complaint:
I am sending this email to address a few concerns with your companyAmazon Prime Membership not meeting their commitmentLocker serviceDelivery of items and timeliness of those items ordersLack of response from your staff (not showing any concern or wanting to improve these services)I have been a prime member with Amazon for several years but I notice that customer service has continued to go down hill as your patron/customers have increased I pay for prime membership because I thought that it came with lots of services that I could appreciate like two day delivery of an item I order, this has not been the case for the past year and in the several months it has been the worst I have seen it ever.Unfortunately, I have notice a correlation between the opening of the fulfillment center in Kent and lack of receiving items timely for me; even though I can not prove there is a real relationship but I can speculate that there is a connection? I tried to move from getting items delivered from my home to getting them deliver to the locker I did this because I have an issue was my mail service however, I found that if I request delivery to the locker you can not request two day deliverI was told it is deliver based on whatever deliver method is chosen by Amazon That is not what I pay for prime membership for I think you should still be able to get it in two days even if it is going to the locker I pre-order items and if you use the locker then you don't get them on the launch date you have to wait 5-days later I don't think that should be either I think if you use the locker you should be able to get it at the same timeI think if I chose the locker it should be the same deliver as if I was getting it delivered to my home I do like the convenience of the locker and it feels safer so I would like it if you provided better delivery service there.Also I have several items I have ordered recently I have notice that the item will say "Arriving on time" and then when I go to see the tracking information it does not have any tracking information, like it is stuck in the warehouse It moved into this status the next day after I place the order but if I never received the item and there is no tracking information then it does not matter that the status changed Again this is not meeting the prime membership commitment If you want to look at this order directly here is the tracking number: *** When I have called into customer service to report the problems with the orders and not receiving the orders the response to just give me the money back which is important because nobody should be paying for a product they have not received However, not once has anyone ag*** that this is an issue that needs to be addressed and fixed This is a problem that needs to be address Timeliness of products and meeting your company commitment of prime membership and delivering products as promised in two days as paid for and requested needs to be addressed I am requesting as a prime members and concerned customer that you as the CEO of this company please consider reviewing this email in its entirety and consider what changes you can make to better meet your commitment for delivery of your products SignedPrime Member since 2010Disappointed customer now*** ***
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Since this is approaching months to get resolvedI do not understand why, it would require an additional 2-weeks to process the check. If Amazon was indeed considering this an "isolated event", it seems they would incorporate goodwill and rush this refund check.Sincerely, *** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service team about the refund for
your order ***.It's disappointing to hear our customer service team wasn't able to resolve this concern for youI've reviewed your previous correspondences with customer service and rest assured I'm using this opportunity to provide training and feedback to customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.I've checked your order and see that we've initially issued a gift card refund in the amount of $on October 29, This excluded the return shipping charges of $for your return.I see that you've contacted us to issue the refund on original payment method instead of gift cardHowever you've used the amount $gift card balance on order #***.I've contacted the appropriate department and can confirm that we've issued a refund of $to your original payment methodBelow are the details:Refund of $on November 20, and $on November 22, on this order #***Another $refund against Order # *** on November 20, 2015.Our system indicates that the refund is completeYou'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***http://www.amazon...⇄ this time we ask you to check back with your bank for a refund confirmation and write back if you don't see the amount in your account.This refund should have appeared on your next statement after November 22, If you don't see the refund, you may want to contact your bank to ask about its status.I hope this information helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Mr.Bhaska A., (@Amazon.com) writes that my order:
"was shipped and sold by, mccannfam3."
The matter of fact is that I did not receive any shipment from mccannfam- Since I did not order or buy any thing from mccannfamI did not have any dealings with mccannfam And, I have no knowledge of the company and their product
I can only speculate that Mris inventing some lame excuses to cover up advertisement
I am including one attachment showing the advertisement of the the product in question And it states that I purchased the item on Dec.11, - Unfortunately, the attachment's printout is showing an abbreviated form of advertisement- There was a statement on top of the page indicating they had only two units left in stock(I had no control of the abbreviated printout.)
It is more than "inconvenience" and "appreciate (my) understanding" in this circumstances- I could have taken the advantage of the Holiday Season promotion with other companies
Sincerely,*** ***

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the refund for your orderI've checked our records and I'll clarify it to you.I
want to confirm your account is not closed it is still activeRegarding Prime MembershipIt is activated on your account on August 11, as one month free trail which ends on September 10, but as the prime been extended by one month, your prime membership automatically ended on October 11, If you'd like to subscribe to Prime Membership you'll be charged now.Regarding refund for "Amara Organics Vitamin C Serum for Face 20% with Hyaluronic Acid & Vitamin E, floz." I see this item is returning to seller because it is damaged in transit as it was sold by "Amara Organics" refund is processed to your payment methodOn checking the order, I see this shipment contains more items which was divided into 2nd shipmentFor this order Gift Certificate and Bank Account both were appliedAs per Amazon Policy if you've gift certificate when you place an order first balance will be deducted from your gift balance later from your Bank Account/Credit Card/ Debit Card and when credited for the same order the amount will go in the same way the charge was applied for the order.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/For this item $is been deducted from your Gift Certificate so when refunded for the same, the amount was added to your Gift Card Balance it will not be credited to your Bank AccountUnfortunately, we are unable to change your refund to credit card due to credit and debit card regulations.For your reference, Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click ordersTo learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 12,The seller was notified of this decision by e-mail on that dayWe took these actions because our
records indicate that this seller lost their Amazon.com selling privileges under another accountOnce selling privileges have been removed, sellers are not allowed to establish new accounts.Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.The funds in the seller’s account are not eligible for transfer until November 10,The seller can write to us at *** on or after that date to request a transfer of any funds remaining in their seller accountAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely,Merchant Review TeamAmazon.com

Hello, we have looked into the issue and issued a full refund for this order. In summary, we have taken the action requested by the buyer and has issues a full refund. Sincerely,Ajith

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you received incomplete packageOn checking I see you've contacted the
"Suncrown Patio" seller of the orderHe has also replied to your email.The following message was sent to you by "Suncrown Patio":-------------------------------------------------------------------------...⇄ checked your order, the three tracking numbers of your order as follow for your reference: Box 1: :*** in transit will delivered within 1-business days; Box 2: *** delivered on Mar 8; Box 3: *** delivered on Mar You can check the tracking information with the link: www.ups.com. For the vital delivered date, sorry to let you be worried about thisOur warehouse arranged the packages at the same time, but once the packages shipped form our warehouse, all the shipment handle rights depends on UPS, so they may shipped customer's packaged in several days.Hope for your kindly understanding.Any question please feel free to contact us.Have a nice evening!Suncrown Team----------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account under “Message center” (***)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #***
and I appreciate you taking time in bringing this to our attention.I understand that the item you received was defective and the seller couldn't assist youI see that the order was placed with heather peloquin, a seller on our websiteThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your A-to-z Guarantee Claim was filed on September 14, for order #*** You can see the most current status of your claim at the link below:***Processing should complete within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:***I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Amazon is claiming to have 'resolved' the issue by giving me the service, but charging me full price. This was done outside of Revdex.com and Manikant when I filed a complaint with another agency Amazon claims they will credit back the amount every month, though I haven't seen this as of yet. It also isn't honoring the promotion they ran since they do not provide valid codes and it seems to be systemic, but others do not know to whom to seek for help I'm not sure how best to proceed. I'm very frustrated that this very large company is not advertising honestly nor is providing friendly or useful customer service. From the response, Manikant still never offers a resolution. "Just you the code that never worked" or "it was resolved" isn't going very far. Neither solution worksas I mentioned, the "patch" solution I got doesn't help anyone else. Worse yet, they are not truly honoring it, either *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for how your recent experience with us has turned outI understand you are upset.I understand the
frustration you experienced after contacting our Customer Service teamI'll make sure to pass any training opportunities to my colleagues at Customer service, Who promised phone calls but never did.Upon checking I see that you had trouble redeeming a deal on Prime Day and you faced an error adding amazon echo to CartOur Deals Team is still identifying affected customers and will be notifying them via e-mail soon with more information.Thank you so much for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello, We reviewed this accountBuying large quantities of products from Amazon would not be a reason Amazon would suspend an accountWe found there are two accounts that are relatedThe first account was suspended due to the seller's metricsSince the account the seller is contacting us about is related we have suspended this account as well

Complaint: ***
I am rejecting this response because: Once again I have not been provided with any tangible information that explains why my order was cancelledAs with each time I contacted Amazon, I have been given a different story as to the cancellation. I will not accept the latest story that I purchased under a different account. I DO NOT have a different account! I HAVE NOT used a different accountI HAVE NOT received any Echo Dots from prime day! If there is a different account then I want that information. It's that simple. I want to know who is fraudulently using my name and I want it to end. It is extremely convenient for Amazon to give me another excuse and then tell me that they are unable to back that up. What is better is that I am then told that they can no longer "assist" me. I have yet to be assisted. I want my order fulfilled and I want an apology from Amazon for ignoring, providing information, poor customer service (promised call backs that never happened), and the accusing me of using multiple accounts to skirt the system. I am offended!!!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Amazon.com already verbally committed to reversing my difference in shipping cost on 5/9/as explained to me by an Amazon.com representativeI expect more than a response like this from a company like Amazon.comI am very disappointed.
Sincerely,
*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with our customer service teamI understand that you're upset.In this
case, I've checked your previous correspondences with our Leadership team, and I've to say that we did not live up to your expectations this time around and we profusely apologize for these circumstances, and will make sure that this isn't repeated in the future.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happenThank you for bringing this to our attention.If you've any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholeBest regardsFazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it's current closed status and would like to
transfer the Gift card balance of $to other account. While I know you're disappointed with our stance on this matter, I want to assure you the responses you received from our Account Specialists is correct.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementI'm sorry, but our privacy policy prevents us from providing information regarding these other accounts.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.While I know you're disappointed with our stance on this matter.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters as we won't be able to accept this return , and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the delay in the delivery of your Prime eligible orders.The
vast majority of our orders are usually delivered well within the expected delivery time; however, in a few instances, events beyond our control can cause unforeseen delaysI understand how upsetting this experience may have been and I regret the disappointment this may have caused.Although we won't be able to provide you any compensation beyond the prime extension or the $prime credit, please know that I've forwarded this information to the appropriate teams, so they're made aware of this situationThis will ensure a thorough investigation takes place, and preventative steps are taken in the future.I encourage you to view the terms and conditions of use listed here:hhttps://www.amazon.com/gp/help/customer/display.html/ref=footer_cou?ie=UTF...⇄ aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello, We have closed the buyer's claim for order *** because the buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.To learn more about eligibility time frames, the buyer may visit the ?A-to-z Claim Time Frames? section of the A-to-z Guarantee Help page on our Amazon.ca site (http://www.amazon.ca/help/a-to-z-guarantee).Although we understand the buyer's position, we stand by our decisionWe cannot give the buyer any more information about this matter, and we may not reply to further emails about this claim.Sincerely,