Amazon.com

Complaint: ***I am rejecting this response because:
Amazon is not owning up to the problem of being used by 3rd party sellers to perpetrate fraudulent activities on their website and at least as a starter not honoring the the sale which was executed under online retailer's umbrella using online retailer's platform; as if it would have happened once then I could have ignored it, but have been defrauded more than once on Amazon website by third party sellers, this time just giving the refund back is not enough anymore.Being an Amazon for so long (sadly that I was still very rudely treated and dismissed), I am willing let go two out of the three orders that I placed on Amazon.com in good faith and with confidence; but only way Amazon can to fix the problem is by accepting that I was scammed on their online store by 3rd parties (at least twice already) and own the issue to resolve it by at least honoring the one of the order placed (order # *** for the Linksys ACDual Band Open Source WiFi Wireless Router (WRT1900ACS)) as a first step in the right direction; and then continue to follwith me to assure that such scamming activities are being addressed for me to the point where I feel confident to shop on Amazon.com once again with notion that Amazon Customer Service will not repeat the horrible dismissive CS treatment again and will not simply shrug off its customer concerns by just simply doing the refunds and then walking away from the underlying problem in the manner it was recently done to me.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
I cannot manage to send you the pictures hereIt gives me an error messageAmazon keeps blaming the vendor but I did business with Amazon and I expect answers from them.
Sincerely,
*** ***

Hello *** ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the trouble with your recent order
#***. Upon checking the tracking of the order I see that the order was delivered on guaranteed delivery dateIf you're not satisfied with the item which was delivered to you, you can definitely return the item for a refund. Since your order (#***) was placed with BestChoiceproducts , a seller on our website, you'll need to arrange a return through the Online Returns Center (http://www.amazon.com/returns)The Online Returns Center walks you through the return process and will provide you with a return mailing label to return the item to the seller. We will only be able to process a refund when the item is returned. We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the $refund and I appreciate you taking the time in
bringing this to our attention.Please be informed that we cannot change your refund to another credit card due to credit and debit card regulationsIf you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.However, I see that our customer service made a onetime exception and issued the refund in the form of an Amazon.com gift card.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:it is innacurate.I shall accept, but NEVER requested a full refund of $18.42. I ordered, paid for, and was shipped THE one of the yeast, NOT two, at the price of $9.21, yet I was charged for two ordersI only wanted the repayment of the overcharge for the $The company refused to repay the over charge of $9.21, and also refused to ship a second order (which I DID NOT order in the first place) There is something very wrong with this company and the way they are doing business theough Ammazon, read the other reviews. Thank you for the full refund, which I never requested. I do consider this unfortunate matter closed after my many, many, many emails to Amazon, and the shipping company.
Sincerely,
*** ***

Hello from Amazon.com,My name is Sasya and I would be responding to the complaint against the order ***.I have reviewed the claim and understand buyer's concerns regarding the refund of the orderA full refund for the claim amount was issued to the payment method buyer used to place the orderThey can check the status of the refund on the Your Orders page in the Your Account section of our website (www.amazon.com/youraccount).-- Refund Date: 11/21/2017-- Refund Amount: $384.86Since the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountThey can check with their issuing bank to confirm that it has been postedI hope this information is helpfulThank you for understanding.Thank you for choosing Amazon

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** 1) my comments were as follow how can I rate something that I have yet to receive nor review that was some of my comments very justify in/as such2) when items not delivered as stated and instructed DO NOT leave items at door but handed or have individuals pick up this was in writing to AMAZON "NOT" to leave unattended3) Order # as per your response is as follow order # *** 4) order # # *** 5) # ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any confusion the previous email has created.I would like to confirm that the refunds which I have mentioned in my previous email is exactly what the agent has promisedHe just summed up the refunds which were issuedSo the amounts $5.00, $5.00, $20.00, $and $sum up to the amounts which the agent promised.While I understand your frustration, I'm so sorry, but we can't offer any additional insight or action on this matterI would request you to contact your bank so that they can help you.We look forward to see you soon

Complaint: ***
I am rejecting this response because: I WANT MY MONEY BACK IF I ORDER SOMETHING FROM AMAZON THERE WOULD BE A SHIPPING CHARGE AN I WOULD STILL HAVE TO PAY THEM SOMETHING PLEASE JUST REFUND MY MONEY BACK TO MY CARD THANK YOU *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I’m rejecting this response because today is 4/9/ The time frame for a response has past and I’ve been without my account now for days I need to file my income taxes and I don’t have anymore time to wait.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As mentioned before and as it is documented in the chats with Amazon customer service, THEY OFFERED the reimbursement of the electrician coming to install my lamp because they kept promising that the items would be delivered the next dayThey promised that days in a rowThey also said that besides the electrician "trip" fees, they would let me keep the bulbs and they would reimburse me, which didn't happen eitherThey did refunded me for the bulbs but they never arrived, so I had to order them again, so I'm asking them to keep their word on that too and refund that second order. All this is documented on the chats that me and Amazon have savedI'm not making this upI'm also attaching the electrician fees.All I needed from them was to be a little more sympathetic about the whole situationIn the last couple of chats they were just rude and one of them even left the chat in a very rude manner.The electrician fees were $that I had to pay out of pocket (because of their fault)They reimbursed me $50, and after the claim an extra $so, I'm asking for the remaining $and also for the refund of the new order since the original one never arrived
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This is the exact same automated response I have gotten time and time again from AmazonI have explained that the only reason I have a new account is because 1) I deleted my previous account and had absolutely no connections to it at this point and 2) I no longer had access to the e-mail from the previous, closed account and therefore could not have used it to re-open my original account.Again, Amazon told me multiple times on the phone that they could see no reason why my account was closed and everything was in orderI had no negative feedback, no complaints, no marks against me at allI was told that my account would be reinstated.However, they will e-mail me this same e-mail, word for word, saying that they cannot tell me why I cannot sell on their site just that I can'tAnd I am supposed to believe that Jeff B***, the CEO personally is reading every single message I sent? I do not understand why Amazon is treating its customers as though we are that dense.I am losing well over $5,because of the items that Amazon took down with no reason upon deleting my accountThis is absurd and makes no sense whatsoever.Sincerely,* ***

Hello,
My name is Aamil, and I’m a member of the Amazon seller performanceJeff B*** received your email and I am responding on his behalfWe reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.comDue to the nature of our business, we do not provide details on our investigation methodsIf we determine that a seller account was used to engage in fraud or other illegal activity, we may permanently withhold paymentsTherefore, we do not plan to transfer any funds to you.We may not respond to further emails about this issue
Regards

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wish Amazon would make it easier to contact them online, but the problem was solved.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Amazon closed the account without warning and I still do not know where the problem is. The fact that legitimate, non-fraudulent money, was stored in that account is unconscionable and a terrible way to do business Again, amazon is a private company, and they can do business with whomever they want. But I can not see how it is legal for them to steal from me unless I have stolen from them which I 100% absolutely have not. They should refund in the form of a check for the money trapped in the account or issue a new amazon GC for the balance, that I wont be able to use, but at least I can gift to someone else. It appears they are unwilling to do either
Sincerely,
*** ***

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you are subscribed for prime without your knowledge and I do apologize for the
inconvenience that was caused
I've checked and see that you have placed an order for prime item and hence you are automatically subscribed for prime free trail for one month and you are not charged for it
If you no longer need the prime free trail, please let us know so that we can cancel the prime subscription for you
I'm sorry that you are unable to find our customer support page on our websiteTo contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts
If you can't access this page, our customer service phone numbers are as follows:
- Calling from within the U.Sor Canada: 1-866-216-
- International: 1-206-266-
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello,We have reviewed the buyer's claim and the information you provided for order *** The seller is responsible for the claim because the item sold was materially different than the item advertised on the product detail pageBecause of this, the buyer is entitled to a full
refund.We understand the seller may not agree with our decision, but the A-to-z Guarantee claim will remain unchanged.To avoid future A-to-z Guarantee claims, we request the seller to review their listings and make any changes necessary to comply with our Product Detail Page Rules and Condition Guidelines.We do our best to ensure Marketplace listings are accurateHowever, it is the sellers responsibility to check the item listed exactly matches the detail page.Sincerely,

Greetings from Amazon,We have an open case with this seller and are communicating with them through the open case.It appears that this issue has been resolvedRegards,

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your experience with your recent order placed on Amazon.comI understand how upsetting this may have been and I regret the disappointment this experience has causedI've reviewed your correspondences and I'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your email, I've verified that we only charged your payment card once for your order#***.Please note that when you place an order with Amazon.com we contact your bank for a purchase authorization to verify your credit cardThe bank communicates back to us, approving or denying the authorizationWe don't actually make the charge; we only verify that this amount exists in your account, which confirms the validity of the card information you have provided.As explained earlier, some banks may hold funds in your account for these authorizationsTo get this resolved, I'd request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: ***Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with thisI hope you'll understand that we are unable to offer you compensation in relation to this matter, rest assured we’re striving to correct any inconsistencies in our processes, and that your feedback is invaluable to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease rescind my complaint, Amazon took care of my complaint before you even notified them and I was very happy with how they handled everythingThank you for your help. Sincerely, *** ***