Amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the recent issues you've had with Amazon.comThis is certainly not
the experience we would want our customers to have.To get this resolved for you, I've resubmitted a refund of $for the Verilux Original Natural Spectrum Desk Lamp, to the original mode of paymentYou'll see the refund of $on your credit card statement in the next 3-business daysSince the order was partially paid by gift card, the gift card amoun $will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Further to your correspondence, I've looked into your account and verified that a free trial membership to Amazon Prime was activated from this account on December 10, 2016; however, your credit card was not charged when you signed up and I've resent the confirmation email for your referenceTo ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of the trial period, we'll automatically upgrade your trial to a full 12-month membership at a cost of $99.00, plus any available taxesI'm sorry, you weren't aware of thisHence, I've canceled your Amazon Prime membership.You'll receive a refund of $for the Amazon Prime membership fee within 3-business days as a credit on your statement.I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account:https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=acc1Again, I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your previous correspondence and apologize for the inconvenience experiencedI understand your concern regarding the closure of your compromised account.I see that we've closed your account associated with the home email address as requested on October 27, I've checked and confirm that we've now successfully closed your another account that was compromisedThis was done on November 3, All payment methods and addresses have been removed and we've unsubscribed you from our mailing list.Rest assured Your account is no longer accessible to you or anyone else.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking time and writing back to us.I understand your frustration regarding the promotional credit applied to your accountAs previously informed, promotions of $were applied on your orders and promotions once applied cannot be refundedHowever, our customer service department has made an exception and refunded the amount in the form of promotional certificates, as promotions cannot be refunded in the form of Gift Card or to the original payment method.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: You are not resolving the problem As a consumer, I have the right to expect a device to last longer than months!!! I want this complaint escalated to a higher management individual and someone in the US please I will not stop with the complaints until this is resolved to my satisfaction Why would I want to spend more money on another device with a company who does not care about customer service or customer satisfaction Being in customer service almost my entire career there is always an exception and one should be made in this situation I will also see if there is another agency, other than the Revdex.com, that can assist me in getting this resolved. Sincerely,*** ***

Hello William,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.In order to investigate this further, it looks like
the e-mail address you contacted us with isn't associated with an accountI request you to contact us from account under which charge was found so that we can look into it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the incomplete information you received.As mentioned earlier, we won't be able to refund return postage charges.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***, I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Kindle.On checking with our Kindle technical team, I found
that your issue is still under investigation and it would take much more time.Considering the time since you've purchased the Kindle, I'd like to made an exception to our standard procedureIn this case, please place a new order for "Kindle Paperwhite 3G E-reader" from the below link and reply to this e-mail with the order number, so that we'll waive off the complete order cost.https://www.amazon.com/Kindle-Paperwhite-reader-High-Resolution-Display/dp/...⇄ please return the original kindle by visiting our Online Returns Center:http://www.amazon.com/returnsOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Problem:I placed an order on Amazon.com on Sep 10, which shipped with 'guaranteed day delivery' - a claim Amazon made during the checkout processThe delivery was via Amazon's delivery service (not UPS/USPS/etc) and arrived lateAmazon's guarantee is that the shipping cost will be refunded if it is not delivered in time (https://www.amazon.com/gp/help/customer/***)During a chat with Amazon Customer Service, the representative only offered excuses as to why they would not honor their guarantee (initially they claimed weather even though its path was more than miles away from affected locations, then claimed that there is no shipping charge to refund because of Prime membership)The representative was unwilling to say what the shipping cost would be without Prime which required that I cancel Prime to be able to check myself (the only reason I had Prime membership was for 2-day shipping)Their representative did offer to extend my Prime membership by one month (the equivalent of $4.17) - which is not the same as issuing a refund per their gaurnteeI did attempt to escalate the issue to a supervisor, but the representative refused to do soOnce my Prime membership was canceled, I was able to determine that the correct amount for shipping on this order was $11.88.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:- Amazon needs to offer a FULL refund of the shipping cost when they do not meet their guarantee - regardless of Prime membershipMy account needs to be credited the full $for their failure to meet their guarantee- Amazon need to not lie to their customers about what actual shipping costs are- When a customer requests to be transferred to a supervisor, the representative needs to do so and not make excuses
Sincerely,
*** ***

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry if this charge for the Amazon Prime program has caused any misunderstandingI understand your
concern regarding the issue and I'd be glad to explain this to you.I've checked your account and see that you subscribed for One Month Trial Prime Plan on December 12, 2016.I see that the auto renew option for your subscription was set as "Yes", hence your Prime membership was automatically renewed when the trial period ended on January 12, Unless you cancel, renewal of your membership is automatic to ensure you have uninterrupted access to your Amazon Prime benefits.However, I see that you have contacted our customer service department on January 12, and they have cancelled your prime membership and issued the refund of $to your Credit CardYour refund should be processed within the next 3-business days and will appear as a credit on your card's next billing statement.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naheem SAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
I accidentally provided wrong emailThe account is ***@yahoo.com
Sincerely,
*** ***

Hello ***,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the status of
your order and see that the return window has expired on Sunday, March 1, Because more than days have passed since you received this item, we can no longer process a replacementOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.However, considering the circumstance our customer service team has made an exception in your case and processed a full refund of $for the item to your original payment methodWe've also processed an additional refund of $to make up for the inconvenience.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service on June 29, is correctAs mentioned, we're unable to offer a replacement for this itemRest assured, we'll honor the price match request that was promised by our customer service team for the below item.http://www.amazon.com/gp/product/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although still disappointed.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Because Revdex.com had the vendors contact information I contacted them directly and resolved my issue They issued a refund But no where on their website was a phone number or email address to contact them It was only reviewing the Revdex.com complaint I saw the phone number Thanks
Sincerely, *** ***

Hello *** ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your account has been blocked for a while due to an unauthorized activity.We received
your email regarding the trouble with your account. I've verified your account and can confirm that we have now reopened your accountYou should be able to sign in and place orders as normal.We are sorry for any inconvenience this has caused.please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:of the e-mail sent below
Your Amazon.com Order #***
Amazon.com
Wed 9/7/10:AM
To: ***@hotmail.com ;
Your Account
Amazon.com
Message From Customer Service
Hello ***, This is Alex from AmazonI'm so sorry to hear that there's no movement for this item that you ahve ordered from usI've tried cancelling this order but unfortunately, I'm not able to cancel it because the item is in shipping process and due to technical problems, it was stuckI'm so sorry about this but don't worry, I've already escalated this to our technical team and to my supervisor to report this concern and we will request a force cancellation for thisAlso, rest assured that we haven't charged you yet for this itemI will keep an eye for this concern to give you a faster resolution for this.I'm extending the best hand that I could give because I believe that what you say with regards to our service means much to usAs a customer centric company, we strive for customer happiness.As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was builtPlease know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.One of our aims at Amazon.com is to provide a convenient and efficient service
Sincerely,Kathleen T***

Thank you for your inquiry, This Seller was a victim of a phishing scam, in which a perpetrator incorrectly stating to be Amazon advised them that their item had been soldThe perpetrator stated that there would be no order ID (which are used in all Amazon orders) and to ship the item anywayThe
Seller is seeking compensation for this item, though we are unable to assist with this, as the Seller had shipped the item without an Order ID and without confirming the shipment through the "Mange Orders" page (which is outside the procedure for fulfilling Amazon orders)In regards to our Fraud department, our Seller Performance team takes fraudulent issues seriously and appropriately investigates each issue brought to them.In regards to informing Sellers that Amazon is to be used at their own risk, the following statement can be found in the Seller's Participation Agreement:"As a Seller, you use the Site and the Services at your own risk."Thank you

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of
money is at stake, and sympathize with your frustration.As mentioned by our Payments team, it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ vast majority of Marketplace orders are trouble-free; I apologize once again that your experience with this seller has been an exception to this standardWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello
My name is Sumit G and I will be responding to this complaint on behalf of Amazon.com
I have reviewed this claim and understand the seller's concerns regarding the claim filed by the buyer against this order
I see that the seller's account was debited for the claim on order
*** in errorTo correct this, a credit has been issued to their account for $92.11.We are sorry for any inconvenience that this may have caused the seller.-- Date of Claim: October 14, 2016Sincerely,

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry learn about the trouble you had with your orderThat's definitely not what we want our customer's to
experience.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.Regarding your order #***, I see that a full refund of $was initiated to your Visa card for the missed delivery.I see that the package couldn't be delivered by the carrier and was returned to usHence, once the package is returned we cannot reship itI apologize for any inconvenience this has caused to you.***, We want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Praveen was able to credit the purchase, however, Praveen did not reach out to verify credit card details, etcAs the credit card that was originally used to make the purchase is no longer valid, I contacted my bank to see if they could still processUnfortuately, the bank could notThey advised that Amazon will have to credit to an active credit card in order to recieve the credit
We replied today with the following email:Praveen, Thank you so much for your prompt reply in order to try to remedy the situation.I contacted the bank, and they informed me that they cannot process the refund, as that card is no longer open.They informed me that I need to reach back out to you and provide you with a different credit card number to process the credit.If that is not an option, a credit to the amazon account under *** will suffice.Thanks in advance for your assistance, looking forward to hearing from you.Please feel free to call at anytime if you need to discuss or gather a valid credit card to credit.
Thank you,
*** ***
***
Sincerely,*** ***